These Things Happen: How Harm Occurs in Hospitals and What We Can Do About It
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These Things Happen: How Harm Occurs in Hospitals and What We Can Do About It Paul F. Levy Former President and CEO Beth Israel Deaconess Medical Center Children’s Mercy Hospital Grand Rounds Kansas City – January 24, 2013 1
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These Things Happen: How Harm Occurs in Hospitals and What We Can Do About It. Paul F. Levy Former President and CEO Beth Israel Deaconess Medical Center Children’s Mercy Hospital Grand Rounds Kansas City – January 24, 2013. The paradox. Mrs. Marcus had the answer. - PowerPoint PPT Presentation
Transcript of These Things Happen: How Harm Occurs in Hospitals and What We Can Do About It
These Things Happen:How Harm Occurs in Hospitals and
What We Can Do About It
Paul F. LevyFormer President and CEO
Beth Israel Deaconess Medical Center
Children’s Mercy Hospital Grand RoundsKansas City – January 24, 2013
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The paradox
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Mrs. Marcus had the answer
Cite: Ethel Merman responding to Milton Berle in It’s a Mad, Mad, Mad, Mad World.
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Lessons from girls soccer
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“You haven’t taught until they have learned”
Swen Nater, via John Wooden
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I just hadn’t reached a conclusion!
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Board’s on Board
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Transparency of harm by category
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“I am a great defender”
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You can’t hide, and you don’t want to
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The payoff
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Saving Lives in the ICUs
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National Recognition
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Let superstars shine, and create them!
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Secret weapon 1: Front-Line Staff
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Secret weapon 2: Patients and Families
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Saving/Making $ in the ICUs
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The virtuous cycle
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