Joana Gaudêncio

Horários do Funchal

joanagaudencio@horariosdofunchal.pt

Thematic Workshop C:

Accessibility

10th March 2020, Accessibility

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DESTI-SMART

Transport Accessibility

Experience, good practices, innovations and

plans about accessibility at touristic

destinations.

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TOURISM TRENDS

200 000

400 000

600 000

800 000

1000 000

1200 000

1400 000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Tourists in Madeira World Tourism towards 2030

- Tourism is a prevailing industry (~1.500.000 tourists per year);

- Ocupation rate - 69,2%;

- Turism total revenue 323,7 million/year;

- Tourism sector 30% of the GDP.

Source: Madeira statistics Source: UNWTO Tourism towards 2030

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MADEIRA - SENIOR TOURISM

• 12% tourists had a physical limitation or were travelling with someone that had:

• 35% - Crutches;

• 31% - Could move independently;

• 31% - Wheelchair;

Port Survey

Tourists characterizationData from the tourism questionnaire – 2017, 2018 and 2019

Airport Survey

• 3% tourists had a physical limitation or were travelling with someone that had:

• 60% - Could move independently;

• 40% - Other;

Age Range Port Airport

18-30 7% 12%

31-40 8% 18%

41-50 12% 13%

51-60 27% 27%

> 61 47% 30%

74% 57%> 51 years

By foot; 25%

Rented Car; 34%

Táxi; 4%

Public Transport;

9%

Rented Bus; 17%

Cable Car; 9%

Others; 2%

TOURIST MOBILITY

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DISABILITY - MADEIRA AND WORLD TRENDS

World report on disability

Source: World report on disability, 2011

The estimate for disability is on the rise due to:

1. Population ageing;

2. Rapid spread of chronic diseases.

• 15% lives with some form of disability;

• 2-4% have significant difficulties in functioning.

Accessible and Inclusive Tourism – An ethical issue and na economic opportunity

Tourists with Disabilities

Tourists with Special Needs

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26,9%

23,5%21,9%

12,1%

5,3%4,2%

1,9%0,8% 1,1%

2,3%

Accessibility inthe

accommodation

Accessibility inpublic spaces

Accessibility intransports

Lack ofinformation

Difficultyparticipating in

activities

Lack ofsignaling

Other touristsattitudes

Staff attitudes Other obstacles No obstacles

Main obstacles in touristic destinations

Source: Deville, 2003

DISABILITY – MAIN OBSTACLES

HF in the framework of international projects have been developing and testing

solutions to promote accessibility to public transport services

• Renovations in the Urban Fleet;

• Improvements of Information Systems;

• Improved nformation to passengers;

• Renovations of the selling points;

• Improvements in the bus stops.

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HORÁRIOS DO FUNCHAL

SPECIAL TRANSPORT SERVICE

The Special Transport service works by appointment.

The service is provided to passengers with reduced

mobility and their companions.

HF provides a regular service in public transport routes

in the area of Funchal, a Special Transport Service

(PMR People with Reduced Mobility)

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OPERATIONAL PROGRAM – MADEIRA 14-20

MUSA Project – Approved on 11/2019

Sustainable and Accessible Urban Mobility

Goal: Is the implementation of a partial renewal of the urban fleet of

Horários do Funchal, in order to guarantee greater energy efficiency of

the mobility system in Funchal and greater accessibility for the resident

and tourist population.

The project allows the partial renewal of its fleet, through the acquisition of:

5 electric minibuses

25 EURO VI buses

The percentage of vehicles

with access by wheelchair

goes from 26.7% to 43.2%

(2020).

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CIVITAS DESTINATIONSMAD 7.2 -ATTRACTIVE PUBLIC TRANSPORT

1 bus dedicated to users with reduced mobility (capacity for 9 wheelchair users).

• “The HF PMR bus was the best adapted bus I've ever been at.”

• “I’m amazed with the HF PMR bus. In UK there is no bus like

this to transport people with reduced mobility.”

• “The HF PMR bus is the best one where I've ever been. The

best dedicated bus. They are easy and safe. Perfect!!”

31% of the tourists evaluated the PT adaptation to people with

reduced mobility with 3,86;

20 tourists with physical limitation evaluated the PT adaptation to

people with reduced mobility with 4,15;

The 5 tourists that used the PMR bus, all evaluated the new

service with 5,00. Some of them shared the following comments:

Results from survey applied at the port of Funchal

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CIVITAS DESTINATIONS MAD 7.3 - SMART PT TRAVELLER INFORMATION SERVICE

INFORMATION SYSTEM FOR DISABLE PEOPLE

AppNextStop

Pilot Test for users with a physical impairment

(blind and deaf) to provide them with better

information services.

The solution is divided into two subsystems and an app:

• Subsystem at bus stop

• Subsystem on the bus

• Mobile App AppNextStopJune 2020

June 2020

Photovoltaic Information Panels

Modern design and an autonomous infrastructure, includes a

photovoltaic solution to feed the equipment.

Includes mechanisms that facilitates the reading of information by

people with disabilities and a speaker incorporated.

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CIVITAS DESTINATIONS SELLING POINTS RENOVATIONS AND IMPROVED INFORMATION

The main selling point was renovated and restyled

• Improved the

information available;

• Provided all the needed

conditions to ensure the

comfort of the clients;

• Installed a queue

management system

Improvements on the information provided

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CIVITAS DESTINATIONS

INNOVATIVE SOLUTIONS FOR SAFE AND SECURE

PUBLIC SPACES

Public works to improve accessibilities

near PT stops

Bus Stop Improvements

Integrated

system that

integrates

energy

efficiency and

road safety

Pedestrian mobilityIntelligent Crosswalks

Street closure, enlargement of

sidewalks and suppression of obstacles

to pedestrian mobility.

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CONCLUSIONS

• Acessiblity is a crucial issue in sustainable mobility due to the agening

of the population.

• Horários do Funchal have been sucessfully testing and implementing

several solutions that contribute to greater accessibility for tourists and

residents;

• Great oportunities to verify the receptiveness of the solutions within the

residentes and tourists;

• With the support of additional funding sources it will be possible to move

forward and progress into more accessible operations.

Thank you!

Contacts

Joana Gaudêncio

Horários do Funchal

Fundoa de Baixo

joanagaudencio@horariosdofunchal.pt