Thejo Kote. Problem Unreliable, unpredictable and intermittent piped water supply 33% 90% 33% Urban...
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Thejo Kote
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Problem Unreliable, unpredictable and intermittent piped water supply
33%90%
33%
Urban areas with intermittent piped water supply (%)
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Water Utility
Valve Areas
Valvemen
Individual Households
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Water Utility
Valve Areas
Valvemen
Individual Households
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Water Utility
Valve Areas
Valvemen
Individual Households
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Water Utility
Valve Areas
Valvemen
Individual Households
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Water Utility
Valve Areas
Valvemen
Individual Households
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Water Utility
Valve Areas
Valvemen
Individual Households
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Water Utility
Valve Areas
Valvemen
Individual Households
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Household Costs
•Lose hours waiting
•Use unsafe borewell water
•Buy water at higher costs
•Keep children out of school
•Miss weddings, funerals, voting
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Coping costs borne disproportionately by the poor
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Utility Costs
•Cannot inform consumers about delivery
•Corruption among valve-men
•Slow to identify and address delays
•Conversion to continuous supply prohibitively expensive
Image: E. Lakshmi Narayanan, The Hindu
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The NextDrop Solution
Leveraging the ubiquity of mobile phones to provide a timely, reliable information system for households
Provide water utilities with a cost-effective information system to manage irregular supply of piped water
http://www.flickr.com/photos/travel_aficionado/3185458618/
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NextDrop Pilot: Hubli, India
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Baseline study
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Pilot: 2010
Engaging communities to
participate and send updates
• Information crowdsourced from
and verified by 180
participants in 7 valve areas
• Real-time updates when water
starts flowing
• Collected 250 data points and
sent 50 water timing updates
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Comparative Study of SMS and IVR Systems
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NextDrop improves this
information flow by
collecting and
aggregating in real-time
knowledge about water
timings, and making the
data accessible to city
residents and utility
employees.
The complexity of water
delivery is currently
recorded on paper data
logs
Information is rarely
aggregated and recorded
timings are often
inaccurate
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NextDrop Solution: Partnering with the Water Utility
Engineer
Valveman
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Valvemen update system
• Valvemen at multiple levels
update NextDrop through the
interactive voice response
system
• Automated information
collection and analysis
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Engineers see real time updates
• Centralized
dashboard provides
real-time updates to
engineers and
residents.
• Allows engineers to
address problems as
they come up.
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Residents receive SMS updates
• Types of information
contained in text
messages to residents:
• “Water will arrive in
30-60 minutes”
• “Water is flowing
now”
• “There is a last-
minute change to the
schedule”
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Feedback Loop Provides Real-Time Data
• NextDrop collects crowd-
sourced updates
• Provides the water utility
feedback on true water
delivery outcomes
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Social Impact
• Households save time, reduce stress and improve health outcomes
• Introduce transparency and accountability into the system
• Water utilities will reduce corruption and increase efficiency
Over a 5 year period
NPV of Social Benefits$15.9 million
Approx. $45 million accounting for PPP
550,600 days of missed school averted
Social Benefit to Cost ratio7.4 : 1
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Future Opportunities
• Electricity
• Irrigation Water
• Food and Aid Shipments
• Pension Payments
• Public distribution system
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Thank you
http://nextdrop.org
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Social Return on Investment