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The Operator confirms the callers location.

95% of 9-1-1 call centers have enhanced 9-1-1capabilities to help pinpoint the location of

wireless callers

100 MILLION

THE FACTS

The National 9-1-1 Program is designed to offer

a rapid and reliable response to help anyone,

anywhere, with any emergency. Here are some

little known facts about 9-1-1, information

about how the system works, and tips for

making it work for you.

accidental 9-1-1 calls were made last year

What Happens

When You Call 9-1-1?

HELP 9-1-1

HELP YOU

6,089

240 MILLION

9-1-1 call centers

calls are made to 9-1-1 in the U.S. each year

The operator picks up a 9-1-1 call and says:

9-1-1, what is your emergency?

The Operator asks whenthe emergency occurred,

if there are any hazardsat the scene,

and the identityof those involved.

The Operator pays close attention to the tone

and word choices of the caller and to background

noise. These help assess the nature of

the emergency

The Operator keeps the caller on the line while

alerting the police, medical assistance

or fire department.

If necessary, The Operator will offer instructions for

handling the emergency until help arrives.

Operators are trained in emergency baby delivery,

wound care, avoiding intruders and much more.

For example, in the movieThe Call, a 9-1-1 operatorinstructed a kidnapped girllocked in a trunk to kick outthe taillight and wave herarm to draw the attention of

passing vehicles.

EVERYTHINGYOU NEED TOKNOW ABOUT

9-1-1

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99%population covered

many of them were

fat-finger or

butt dials.

1

2

3

4

5

6

9-1-1, what is your emergency?

For example, in The Call, the victim has a TracFone, a prepaid phonethat cant transmit GPS coordinates.

She pours paint out the taillight hole so the police can follow the car, recallsthe color of the vehicle, and gives a description of her kidnapper.

An emergency is any situation in

which you feel you or others need

immediate assistance. These

include fires, crimes in progress,

and urgent medical problems.

If youre calling from a wireless

phone, look around for road signs

and landmarks. GPS information

may be transmitted, but this is not

universal.

KNOW YOUR LOCATION

The operator is trained to get

important information from you

quickly, so stay on the line and

answer every question as clearlyas you can.

DONT HANG UP THE PHONE

Trust the operator to

handle your emergency.

STAY CALM

The beauty of the system is in itssimplicity. Children can save lives

too!

TEACH CHILDREN TO CALL 9-1-1

Prank calls to 9-1-1 waste

operators valuable time and are

illegal in most states.

NEVER PRANK CALL 9-1-1

For example, in The Call, the victimfollows instructions despite her panic,helping police in their search.

On Blu-ray

Combo Pack & Digital

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seconds TOTAL

from answering

the call to dispatch

seconds

to DISPATCH

the call

seconds

toANSWERcalls

95% of the time.

RESPONSE TIMESWhile there is no mandatory national standard for 9-1-1 response times,

many call centers adhere to the following standard for response times.

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