The xerox story april 25 webinar

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Judy Miller, Human Resources Project Manager at Xerox Corporation, shares how with HRTMS Jobs, she was able to create continuity between job descriptions, establish a searchable and archived job description repository, use multi-language features to meet Xerox’s global needs, and integrate their job descriptions with their recruiting, performance, and other systems.

Transcript of The xerox story april 25 webinar

Slide 1

The Xerox Story: How Job Descriptions Drive Talent Management

Xerox Confidential

Judy Miller HR Project Manager Judy Miller currently holds the position of HR Project Manager at

Xerox Corporation.

For eight years, Ms. Miller was involved with Leadership &

Management Development for Xerox Europe working on the

identification and development of future managers and leaders.

During that time, Ms. Miller also led a global team that designed and

developed a system to assess employees against defined

competencies and role profiles that would subsequently provide a

gap analysis and offer development suggestions linked to Xeroxs LMS system.

In February 2011, Ms. Miller joined the corporate HR team responsible for the development and

deployment of a suite of HR systems and programs. Within that team, she has been

responsible for the development of the Global Job Library, working to meet the overall HR

Roadmap requirements and goals.

Prior to joining Xerox, Ms. Miller worked for International Computers Ltd., now Fujitsu where

was an HR Manager. She also holds a degree in Humanities, plus professional HR

qualifications as a Member of the Chartered Institute of Personal and Development.

Case Study

The Xerox Story: How Job Descriptions Drive Talent Management

Judy Miller HR Project Manager

Who we are

Xerox Confidential

With sales of $22 billion, we are the worlds largest enterprise for business process and document management

Employees: 136,000 worldwide

History: Founded in 1906 as The Haloid Company; named Xerox in 1958 and Xerox Corporation in 1961; acquired Affiliated Computer Services in 2010

Headquarters: Norwalk, CT

Chairman and CEO: Ursula M. Burns

We operate our businesses in

ways through which economies

grow, societies benefit and the

environment is protected. Some

call it the triple bottom line.

We call it the best thing for

our business success. Ursula M. Burns, Chairman and CEO

FORTUNE magazine's annual ranking

of the Worlds Most Admired Companies places Xerox at the No. 4

position in the computer industry.

Xerox Corporation Capabilities

Xerox Confidential

Services

IT Outsourcing

Document Technology

Business Process Outsourcing

Document Outsourcing

Office Systems

Production Systems

Xerox Human Resources

In the past:

Decentralised HR function, processes and systems

Different systems = different data structures

Many local systems to maintain / develop

Duplication of resource and cost

Challenge to assemble global data

Xerox Confidential

136,000 employees worldwide 160 countries: Europe, USA,

Canada, Developing Markets

Xerox HR Roadmap

Xerox Confidential

Global Employee

Data

Global Decision

Support

Global

Compensation

Talent Acquisition Performance &

Goals

Global Succession

Planning

Global Job

Library

Global

Hierarchies

Market

Reference

Job Descriptions

Historically:

Duplication of effort

Potentially out-of-date descriptions

Lack of consistency

Variable quality

Little integration with other systems &

processes

No central repository

Some regional systems

Xerox Confidential

136,000 employees worldwide 160 countries: Europe, USA,

Canada, Developing Markets

Global Job Library desired state

One central repository for all key job descriptions

Consistent, concise and easy to update

Multiple languages

Foundation element for global HR systems

Xerox Confidential

The failure to have a clear and unequivocal perception and

definition of what work is, is the

source of inordinate confusion and

a costly waste of effort. Elliott Jaques Requisite Organization

Foundation Data

Xerox Confidential

Global Job

Library

Talent Acquisition

Performance Management

Succession Planning

Global Data

Opportunities

Short term:

Gather existing job descriptions

into one place, in one format accessible globally

Consolidate multiple descriptions

Simplify maintenance

Long-term

Integrate with HR systems

Xerox Confidential

Global Job Descriptions enable

consistent hiring and management

practices.

Requirements and Resources

Internal systems

Google search

Professional bodies: Corporate Leadership Council; Institute of Personnel & Development

Global Purchasing support

Narrowed the field to 4 suppliers

Xerox Confidential

Centralised Easy to maintain Multiple Languages Integration with other systems

The Solution

Well developed product

Additional features

Expertise in the field

Flexible & highly configurable

Competitively priced

Shared our global vision

Xerox Confidential

Product demonstrations Tender process Contracts signed June 2011

Implementing the Solution

Understanding the systems capabilities

Consulting with stakeholders

Agreeing upon the approach

Building the Library structures

Adding content

Refining

Xerox Confidential

Keeping an open mind

Learning from others

Investing time to understand all options

Implementation Lessons Learned

Consultation with key users

HR Business Partners

Resourcing & Compensation

Communications

Webinars

Video overviews of the systems

Keep it simple

Key / strategic jobs

Scale up

Expect revisions

Xerox Confidential

Iterative process

Small project team

Data cleaning

Ongoing process

HRTMS Benefits to Xerox

Xerox Confidential

Eliminate duplication Integration Multiple Languages

Benefit to Xerox: Eliminate duplication

Task:

Compare Job Descriptions in order to create Global Job Descriptions.

Tools:

Job families

Xerox Confidential

Eliminate duplication

View Job Families

Xerox Confidential

Benefit to Xerox: Eliminate duplication

Task:

Compare Job Descriptions in order to create Global Job Descriptions.

Tools:

Job families

Advanced search

Xerox Confidential

Eliminate duplication

Xerox Confidential

Advanced Search

Benefit to Xerox: Eliminate duplication

Task:

Compare Job Descriptions in order to create Global Job Descriptions.

Tools:

Job families

Advanced search

Side-by-side view

Xerox Confidential

Eliminate duplication

Side by side view

Benefit to Xerox: Eliminate duplication

Task:

Compare Job Descriptions in order to create Global Job Descriptions.

Tools:

Job families

Advanced search

Side-by-side view

Related jobs

Xerox Confidential

Eliminate duplication

Related Jobs

Benefit to Xerox: Integration

Integrate with Talent Acquisition system

Updated, accurate job & candidate

descriptions

Reduced time to create job postings

Design

Data extracted from key parts of the

job description

- Position Description

- Scope & Main Responsibilities

- Candidate Description

Ready to export flag

Xerox Confidential

Integration

Integration

Integration Process

Consolidate Job Descriptions into an export file

Daily feed to Talent Acquisition system

Global Implementation Team

Xerox / HRTMS / Talent Acquisition

Xerox Confidential

JD in HRTMS

Xerox Firewall

Job Posting in Talent

Acquisition

Benefit to Xerox: Multiple Languages

Requirements:

One job description identifier multiple languages

Facilitate process of translation and validation

Central file of translations for re-use

Reusable elements in Job Description master

Xerox Confidential

Multiple Languages

Multiple Languages

Xerox Confidential

Multiple Languages

Translation is an expensive business

Consistency across job descriptions is desirable

Reusable, standard statements are highly beneficial

Build into master template for all job descriptions

Offered as choices when building a job description

Reusable statements Translation costs

Reusable Standard Statements

Reusable Standard Statements

How is it going?

To date, we have:

300 jobs in our Job Library

Started the process of consolidation

Raised 40% of new job postings from job description templates

Reduced the time to update job descrip