The Watermark - SUEZ Water€¦ · Chief Executive Officer SUEZ ENVIRONNEMENT NORTH AMERICA ceo...

The WatermarkUNITED WATER’S MAGAZINE

2nd Quarter 2014

InfrasTrucTure ImprovemenT is Job 1

01 CEO MESSAGE

02 ONE ON ONE WITh TONy COSCIA

06 SUCCESS IN EAST PROvIDENCE REqUIRES SOME JUGGlING

08 CARE TO ShARE AWARDS

10 UNITED WATER’S ENERGy MANAGER ShEDS lIGhT ON ENERGy COSTS

12 WE ARE UNITED UPDATE

16 EMPlOyEE SPOTlIGhT

18 EMPlOyEES ON ThE MOvE

19 EDUCATIONAl AChIEvEMENTS

20 INDUSTRy PAPERS & PRESENTATIONS

20 GROWING OUR COMPANy

21 INDUSTRy AWARDS & RECOGNITION

TAblE Of CONTENTS

time without disrupting service to residents. More details on the

operation are in this edition of Watermark Magazine, but suffice

it to say that just like Van Persie, we made our goal. And just like

Van Persie, our timing came as the result of hard work.

Elizabeth Watson, United Water’s first Energy Manager, is working

on timing of her own. Elizabeth has been tracking United Water’s

energy consumption with a goal to reduce use five percent by

2016. That’s easier said than done. The energy drawn by every

light switch, pump and mechanical lift has to be considered. So,

too, does the time of day, as electricity rates vary hour by hour.

You can read more about Elizabeth and our energy goals in this

issue, also.

And how about you? Are you hoping to find yourself in the right

place and the right time to make a difference to United Water

and our customers? Or will you put yourself there?

BerTrand camusChief Executive OfficerSUEZ ENVIRONNEMENT NORTH AMERICA

ceo MEssAGE

THe WaTermarK maGaZIne 2ND QuArtEr 2014 01

Well-timed success

Being in the right place at the right time doesn’t guarantee success.

But it sure can help. Sports fans around the globe were reminded

of this in a recent World Cup match between the Netherlands and

Spain when Robin van Persie tracked a 30-yard pass, leaped in the

air and headed the ball another 20 yards into the goal. It is already

considered one of the greatest goals in World Cup history.

Van Persie’s timing, while astounding, was not accidental. Years of

training, practice and teamwork were distilled into that single goal.

The same is true of any successful venture on or off the pitch. Tony

Coscia, who serves as chairman of Amtrak and United Water, knows

that. His success in his first year at Amtrak has been in promoting

communication and teamwork—with a team 10 times the size

of United Water. As he tells Watermark, he’s looking for similar

teamwork within United Water, as well as between United Water, its

customers and partners. See more of Tony’s remarks on page 2.

In East Providence, RI, United Water—with technical adroitness and

timing far beyond Van Persie’s header—has completed an upgrade

to the city’s 103-mile collection system and 10.4 million gallon

per day (MGD) wastewater treatment facility. The work required

exceptional timing as we upgraded four large aeration tanks one at a

02

oNE oN oNE with toNy CosCiA

WM: It’s now been 15 months since you were elected

chairman of Amtrak and four years since you became a

member of its board. What’s the greatest lesson you learned

during that time that you can use in your chairmanship of

United Water?

TC: It’s the importance of being a strong operating company that

meets the expectations of the customer. That is what’s redefining

Amtrak. The operating performance of Amtrak has increased

dramatically by every imaginable measure. Amtrak is at its very core

an operating business that serves customers.

Amtrak and United Water have a lot in common in that respect.

Once you understand your business—and Amtrak came to the

understanding that intercity travel is its core business—then you go

back and look at things differently. You want to go back and make

sure you have complete financial transparency, for example. Also,

you want to look at company silos and get people who are doing the

same work to communicate with each other.

Amtrak has 21,000 employees (compared to United Water’s 2,300).

So, it’s far bigger, but they are still similar in a lot of ways. Both

leadership teams need to listen to their people and make sure their

goals are aligned. Clarity of goals and the ability to communicate

them is an important thing in changing the direction of a company.

This need to turn things around, of course, is less of an issue at

United Water.

Watermark magazine RECENTly SAT DOWN WITh TONy COSCIA TO DISCUSS ThE OPPORTUNITIES AND ChAllENGES hE fACES AS ChAIRMAN Of UNITED WATER. TONy AlSO SERvES AS ChAIRMAN Of AMTRAk. hE PREvIOUSly SERvED AS ChAIRMAN Of ThE PORT AUThORITy Of NEW yORk AND NEW JERSEy, fROM 2003 TO 2011, AND ChAIRMAN Of ThE NEW JERSEy ECONOMIC DEvElOPMENT AUThORITy, ONE Of ThE NATION’S lARGEST STATE-SPONSORED DEvElOPMENT bANkS, fROM fEbRUARy 1992 TO MARCh 2003. CURRENTly, hE IS A PARTNER AT ThE lAW fIRM Of WINDElS, MARx, lANE & MITTENDORf, llP, WITh A PRACTICE fOCUSING ON CORPORATE, COMMERCIAl, AND REAl ESTATE MATTERS. TONy hAS SPECIfIC ExPERIENCE IN REDEvElOPMENT fINANCE AND hAS WORkED ExTENSIvEly ON INfRASTRUCTURE DEvElOPMENT PROJECTS.

Above: Tony Coscia, chairman of United Water

03

WM: Given that snapping your fingers won’t help, what

guidance are you giving to the United Water board and

leadership team to improve United Water?

TC: There’s no question that SUEZ ENVIRONNEMENT could vastly

improve services in a lot of towns. A lot can be said about what a

forward thinking company can bring to small towns and cities in

the U.S. It’s incumbent upon us to hand municipalities the kind of

positive experience that they’ve seen in Bayonne, NJ.

THe WaTermarK maGaZIne 2ND QuArtEr 2014

Above: Infrastructure across the U.S. is suffering from enormous lack of investment. SOLUTIONSM is an innovative business model that blends United Water’s operations expertise with private financing’s long-term vision. The model helps invest in infrastructure improvements, while maintaining stable rates, set by the municipality.

A lot CAN bE sAiD About whAt A forwArD thiNkiNG CoMpANy

CAN briNG to sMAll towNs AND CitiEs iN thE u.s. suEZ ENViroNNEMENt

CoulD VAstly iMproVE sErViCEs iN A lot of towNs.

WM: If you could snap you fingers and instantly change one

thing about the U.S. water and wastewater industry, what

would that be?

TC: It would be to change the way people look at the intersection

of the public and private sectors. People want efficiency from both

public and private entities. There are a lot of systemic reasons

why in the U.S. there is a far more awkward relationship between

public and private entities. The water and wastewater industry is

very fragmented. Part of this is because it’s based on municipal

jurisdictions that results in a lot of duplication. I don’t object to

government control, but there is a role for United Water to bring

municipalities together to pool resources and get economies of

scale. But that requires people getting comfortable with the idea of

private companies doing something positive for the public good.

04 THe WaTermarK maGaZIne 2ND QuArtEr 2014

05

WM: In 2013, the American Society of Civil Engineers gave

the U.S. water infrastructure a grade of D+, just the latest

line in poor marks. Do you agree with their assessment?

How did things get to the state they’re in?

TC: I’m not an engineer, so it’s difficult for me to challenge their

assessment. My observations are that general infrastructure in the

U.S. is suffering from enormous disinvestment. Infrastructure—

bridges, tunnels, dams—need annual investments. They carry

hidden charges that the taxpayer doesn’t see. They might be looking

at assets that are 100 years old. That’s an expense that’s starting to

accumulate. You can kick the can down the road, but you haven’t

solved any problem. If you see someone who relies on infrastructure

and does not repair or replace it, it’s no different than having an

enormous IOU coming due.

WM: What lessons have you learned in your brief time with

United Water?

TC: I’ve only been chairman for a short while, but I’ve had a

relationship with United Water for a long time. I’m impressed by

the strength of United Water leadership. It’s one of the things

that attracted me. It’s part of a global company that has a certain

sensitivity to the environment and to people. It’s a company I’m

proud to have an association with. It’s a roll-up-your-sleeves kind of

crowd. These are the folks that you want around on a bad day when

things aren’t working out. m

WM: What is United Water’s strength?

TC: United Water’s strength as a company is that it’s both local

and global. On the one hand, United Water is good at dealing

with people in the neighborhood. At the same time it has access

to global resources, capital and R&D. They have ties to everyone

from Main Street to Wall Street. There is no one else in the water

industry with this kind of track record of being able to go into any

part of the U.S. with access to global resources.

WM: United Water has a lot of faith in its SOLUTIONSM

model. Have you seen comparable models in other

industries?

TC: Similar but not the same. I do think the SOLUTIONSM model

in Bayonne, NJ cut new ground. But there are examples in other

industries of shared financial responsibility between public

and private industry. The U.S. is slowly embracing this model.

In seaports you have a similar model where private operators

invest in the public infrastructure. But in the water sector,

SOLUTIONSM is not being done by others.

one on one with toNy CosCiA

Left: Infrastructure repair and replacement is a top priority for United Water.

06

proJecT spoTLIGHT oN EAst proViDENCE, ri

suCCEss iN EAst proViDENCE rEQuirEs soME JuGGliNG

Azevedo is the project manager for the East Providence Water

Pollution Control plant and the $52 million facility upgrade.

Completed in November 2012 the upgrade is part of a 10-year

design-build-operate contract between United Water and the City

of East Providence that called for United Water to upgrade the

city’s 103-mile collection system and 10.4 million gallon per day

wastewater treatment facility. The upgrade includes extensive

improvements that made the treatment plant more operationally

friendly and efficient, eliminating odors and sewer system overflows

into the Providence River and Narragansett Bay.

Major elements of the work included upgrading the four aeration

tanks used in the enhanced biological nitrogen removal process.

The nitrogen removal is needed to reduce algae buildup and, in

turn, to improve water quality for aquatic life and recreation use

in the Narragansett Bay watershed. United Water also constructed

an enclosed headworks building, installed two new odor control

systems and upgraded a third, installed an enclosed belt-press

dewatering system and doubled the pumping capacity of the

Watchemoket Pump Station to 10.5 million gallons per day.

Making these improvements while staying fully operational took a

bit of juggling. That’s because Azevedo had to take each of the tanks

out of commission for four to five weeks, one at a time. On top of

that, the upgrade called for the treatment process to be changed

from an activated sludge process to biological nitrogen removal—

two very different methods.

“The key was weekly construction meetings with the carpenters,

the engineers and United Water,” says Azevedo. “There we would

review plans for the upcoming two weeks, for example, what sort of

equipment would be taken out of service.”

Tom Azevedo And his crew mAy be considered some of The world’s besT jugglers. They don’T boTher wiTh such mundAne iTems As bowling pins or knives, however. They juggle four 630,000-gAllon meTAl conTAiners filled wiTh wAsTewATer.

TOM AZEVEDO, UNITED WATER PROJECT MANAGER, EAST PROVIDENCE WATER POLLUTION CONTROL fACILITY

07THe WaTermarK maGaZIne 2ND QuArtEr 2014

Since the plant upgrade was completed, the City of East Providence

has asked for two modifications be made to pipes running to

secondary clarifiers. The first was completed in October 2013, and

the City expects the final one to be completed this summer. “I’m

not worried. The first one we completed in record time. four weeks

instead of 10.” m

There was other juggling, as well. A new force main to convey

sewage from the new pump station southward to the treatment

plant was originally planned for installation along Veterans

Memorial Parkway and Pawtucket Avenue. But because of

concerns about traffic disruptions, the new force main was

redesigned to be placed beneath the city’s heavily travelled

East Bay Bike Path. Even then, the work had to be completed

between November and May.

“thE kEy to MAiNtAiNiNG EssENtiAl opErAtioNs wAs wEEkly CoNstruCtioN

MEEtiNGs with thE CArpENtErs, thE ENGiNEErs AND uNitED wAtEr”

pLanT ImprovemenTs

Above: Major elements of the work included upgrading the four aeration tanks used in the enhanced biological nitrogen removal (BNR) process. Construction doubled the pumping capacity of the Watchemoket Pump Station to 10.5 million gallons per day.

New PrimaryClarifier Mechanisms

New AerationBlowers

New SludgeDewatering

New HeadworksBuilding with Odor Control

Aeration Tank ModificationsFor Nitrogen Removal

New RAS Pump &Piping Modifications

New Rotary DrumThickener


CArE to shArE AwArDs As A compAny we hAve A sTrong commiTmenT To corporATe sociAl responsibiliTy And To enhAncing The cusTomer experience. our employee volunTeers help us deliver on boTh Those commiTmenTs. our cAre To shAre AwArds recognize Those individuAls who demonsTrATe leAdership in volunTeer orgAnizATions And mAke An imporTAnT difference in The communiTies we serve.

bAsed on The recommendATion of An independenT pAnel of judges, we Are honored To Announce The winners of our ninTh AnnuAl cAre To shAre AwArds. eAch winner hAs received A crysTAl Trophy And A $1,500 grAnT donATed in his or her nAme To The volunTeer orgAnizATion ThAT They represenT.

/01/

/01/ Gerald Brannon, (fourth from left) area manager, Clemmons, NC, was one of the five winners of this year’s United Water Care to Share awards for his support of the American Legion Post 116 and Boy Scout Pack 75. The awarded funds will be used to underwrite the cost of a week-long Scout camp organized by Post 116 and provide camping equipment for over 100 members of Pack 75.

/02/ Joseph Couture, (left) assistant chief operator, Killingly, CT received a Care to Share Award from Glen Tatro, plant manager, for his leadership with the Natchaug River Young Marines.

/03/

09

/03/ Sherry Jagge, O&M Tech, Von Ormy, TX, received a Care To Share Award for her work and dedication with the Southwest Area Buyers Club.

/04/ Elaine O’Brien, (center) executive administrative assistant, Harrington Park, NJ, received a Care To Share Award for her work with the Greater Pascack Valley Woman’s Club.

/05/ United Water New York has hosted a classic car show for 14 years to benefit community organizations such as Homes for Heroes, a nonprofit that provides affordable housing to homeless and disabled veterans.

/03/

/05/

/04/

10

We are unITed

uNitED wAtEr’s ENErGy MANAGEr shEDs liGht oN ENErGy Costs

“United Water cares a great deal about energy and sustainability, and we’ve done a lot over the years,” says Watson, who was named energy manager in 2012. “We’re just stepping it up a notch.” She points to recent energy savings that cut the company’s annual energy bill by $1.3 million and reduced carbon dioxide emissions by 5,500 metric tons.

Here’s how Watson plans to meet the goal:

first, we can install more efficient equipment, such as lighting and air conditioning, says Watson, who holds a LEED (Leadership in Energy & Environmental Design) certificate from the U.S. Green Building Council.

Second, we can expand its participation in so-called “demand response” programs in which the electric company pays United Water’s locations to curtail energy usage. Such requests usually come during the summer when electricity usage can be at its highest. However, during one recent winter, United Water agreed to shift some of its operation from the grid to its eight megawatt natural gas generators. By doing so, United Water saved $400,000. United Water’s utilities in Pennsylvania, Idaho and New Jersey already participate in demand response programs.

Third, we can increase our use of renewable energy. Two of our locations already use renewable energy: United Water Bayonne, which uses a wind turbine which went into service at the end of 2013, and United Water Pontiac, which began using a biogas system this year. Other initiatives, including hydropower, are in the works.

And fourth, we can shift some operations into later in the day when electricity tariffs are lower. That doesn’t lower our consumption, but it will save United Water money. United Water now spends about 10 percent of its operating budget on energy costs.

“It will always take a lot of energy to produce and deliver clean water,” says Watson. “So we must always look for ways to do so more efficiently.” m

elizAbeTh wATson, uniTed wATer’s firsT energy mAnAger, hAs A dirTy, liTTle secreT: mosT cleAn wATer in This counTry is delivered wiTh The help of dirTy, coAl-burning power plAnTs. ThAT’s becAuse wATer requires pumping, And pumps require elecTriciTy, And AlmosT hAlf of u.s. elecTriciTy is produced by burning coAl.

Watson readily shares the secret in the hopes of pulling the plug on as much energy usage as possible. Right now, United Water uses 520 million kilowatt hours per year—enough to power 48,000 homes—to process and distribute water and wastewater. “My goal is to reduce energy usage five percent by the end of 2016,” says Watson. That’s enough energy to power 2,400 of those homes for a year.

ELIZABETH WATSON, UNITED WATER ENERGY MANAGER


ENERGY


We are unITed

strAtEGiC AGENDA: worDs iNto ACtioNs

ExCEL deliver A cusTomer experience And performAnce resulT ThAT is superior To ThAT of our peers And compeTiTors.

Consider, for example, one of the stated objectives: to deliver superior performance and customer service “by improving the quality and efficiency of our operations, including those involving environment, health and safety matters.” United Water is already working to improve the efficiency of its operations by tapping renewable energy sources, such as wind power in Bayonne, NJ. In addition, three United Water locations—in Pennsylvania, Idaho and New Jersey—participate in a program known as “demand response” in which the United Water location is paid to voluntarily curtail energy usage at the request of the electrical grid operator.

In each of these instances, the effect of their actions is far reaching. In the case of United Water New Jersey, the participation of the Haworth Water Treatment Plant saved the company $115,000. It also lessened the impact on the environment because United Water was able to switch over to natural gas-powered generators, which burn more cleanly than the coal-burning plants that produce most of the electricity in the northeast.

The success of demand response in Haworth also serves as prototype for other United Water operations. United Water’s parterships with Huber Heights, OH and Holyoke, MA, are considering participating in demand response programs next year.

Above: United Water’s Sustainable Development Report illustrates the way we put sustainable development strategy into action. View the report online at UnitedWater.com.

Three monThs Ago in Watermark magazine, ceo berTrAnd cAmus explAined To us his Thinking AbouT The we Are uniTed sTrATegic AgendA And AbouT how iT will impAcT All uniTed wATer employees. now, As uniTed wATer mAnAgers Across The counTry gATher Their fellow employees To shAre The AgendA’s deTAils, iT becomes cleAr jusT how mAny opporTuniTies we hAve To improve our business And our cusTomers’ experiences.

Most of those efforts are already underway, as Camus noted. In fact, that’s why he chose to call it a strategic agenda, rather than an initiative or an operating plan. But as we take a closer look at the agenda—divided thematically into three initiatives: Excel, Grow and Engage—it becomes clearer how the opportunities fit together.

EXCEL

Deliver Superb Service

Drive to Improve

Invest in our Future

Innovate to Differentiate

13

oNGoiNG trAiNiNG hElps ENsurE our EMployEEs hAVE thE opportuNity to iNCrEAsE thEir skills AND kNowlEDGE, proMotiNG Job sAtisfACtioN AND CArEEr DEVElopMENt.

ENGAGEpArTner wiTh people To inspire superior cusTomer sATisfAcTion, proTecT The environmenT And influence business growTh creATing vAlue To our sTAkeholders.

Perhaps the most conspicuous aspect of the We Are United strategic agenda is the way in which we engage our fellow employees, our customers and other stakeholders. for many of us that engagement has come as training—in many different forms. for example, over the past several years United Water New York has organized workshops to present state-of-the-art leak detection techniques. Last year staff members were trained in the use of leak detection technology developed as part of an R+i Alliance research project. This tool provides a standard method for assessing and reducing non-revenue water.

United Water Delaware last year began offering an on-line surface water treatment course through a partnership with local Delaware Technical and Community College (DelTech). DelTech came to United Water Delaware’s Stanton Water Treatment Plant to help develop this training.

Meanwhile, United Water is working with managers to identify specific training opportunities and to expand training for career mobility. This includes the number of hours allocated towards training for each employee. On average, our employees spend 12 hours of training each year. By 2016, United Water employees should expect to spend 18 hours each year.

Ongoing training, whether through our expanded catalog of online classes or in person, helps everyone. Employees have the opportunity to increase their skills and knowledge, promoting job satisfaction and career development. United Water retains a highly skilled workforce. And our business partners benefit by having more efficient and effective workers helping them apply relevant solutions to technical problems.

ENGAGE

Become Employer of Choice

& Other Stakeholders

Connect with Customers

14

We are unITed

strAtEGiC AGENDA:ExCEl, ENGAGE, GrowGrOWdeliver innovATive soluTions, new business offerings And mAximize The vAlue of our exisTing business To meeT The growTh objecTives of The compAny.

United Water’s strategic agenda notes that our growth will come by doing three things: “maximizing the value of our existing business, offering additional services to existing customers, and by expanding our customer base.” Sometimes, all three qualities are present at once.

Leo Girard, manager, Waste Management Services for the City of Edmonton, Alberta, said that having SENA Waste Services operate and maintain multiple facilities within the Edmonton Waste Management Centre “enables us to get the greatest impact and value for our integrated waste system.”

Girard, was referencing the city’s five-year contract worth up to $45 million to operate and maintain the 64,000-square-foot Materials Recovery facility at the mammoth Edmonton Waste Management Centre.

The new contract covers one of the earliest single-stream recycling plants in North America, and is capable of processing 55,000 tons per year for recycling mixed materials. The contract comes on the heels of a separate five-year agreement awarded to SENA Waste Services to operate the Edmonton Composting facility and to provide important maintenance support services for the Integrated Process & Transfer facility and the Construction & Demolition facility. Operating in tandem, the Composting and Materials Recovery facilities enable Edmonton to divert up to 60 percent of residential waste from the landfill.

“There are many, many more examples because this drive to excel, to engage and to grow is present in all SENA employees,” said Camus. “The key is to make sure that your colleagues know what you’re doing and you know what they’re doing. We must share our experience and strength.” m

GROW

Maximize Value from

Our Existing Business

Expand

Our Customer Base

Additional Services to Our Existing Customer

s


Top and Left: In our commitment to grow our company, we recently signed a five-year contract worth up to $45 million to operate and maintain the 64,000-square-foot Materials Recovery facility at the mammoth Edmonton Waste Management Centre in Alberta, Canada.

Bottom: Employee Day 1 at the Materials Recovery facility at the Edmonton Waste Management Centre.

How have you taken control of your career path and

driven your development?

My drive, dedication and determination have enabled me to take

control of my career path. I have been able to not only challenge

myself, but others as well, which has attributed to my success.

Career development is an item individuals need to have on

their to-do lists. Without creating long-term goals that make up

your professional vision, you will lack direction and ultimately

not achieve your full potential. In doing this, I have been able to

envision where I would like to be and drive towards it.

How has United Water helped you with your career path?

United Water has helped me learn and understand a business

which I was not very familiar with. It has enabled me to make

connections with clients and professionals in the industry to get

a better overall understanding of our business. United Water has

also been able to open new doors of opportunity for me and for

that I am grateful.

frANk CorDEro, Jr.

yEArs of sErViCE: 2 yEArs

CurrENt rolE: MEtEr AssEt MANAGEr

loCAtioN: hACkENsACk, NJ

pAst rolEs: CollECtioNs supErVisor

16

What steps do you take to continuously enhance your

knowledge and skills?

I continue to surround myself with subject matter experts. I

welcome constructive criticism and continue to learn through trial

and error. I also keep an open mind and have learned how to listen

effectively.

Have you had any mentors over your career?

Yes. Currently, I do not have a formal mentor but I do look up to our

senior leadership as well as my direct manager and peers. I continue

to learn from the wealth of knowledge these individuals have

and share best practices. You can be as successful as those you

associate yourself with.

Are you in the place you thought you would be at when you

first started your career?

I never thought I would have the opportunity to advance my career

so quickly. Within two years I have worked in collections, payments,

the call center and the meter shop. The past two years have been

extremely challenging but rewarding as well. I am thankful for where

I am in my career and look forward to continued success with

United Water. m

THe pursuIT of

empLoyee spotliGht

How have you taken control of your career path and driven

your development?

I have come to realize that challenges are a gift and not a hindrance. I

try and take on every new challenge work project with the mindset

to learn and grow from it. I believe in doing this I have expanded my

knowledge in the entire water, wastewater and industrial field.

How has United Water helped you with your career path?

United Water has helped me on my career path by providing me

with the flexibility to balance my personal, home and career life. This

has truly given me a balance that has enabled me to give 100% as

well as enjoy what I do.

What steps do you take to continuously enhance your

knowledge and skills?

I try never to turn down an opportunity to learn something new

or work with someone who is skilled in a certain area. I have

learned so much from all of my colleagues at United Water. Most

importantly I have and continue to work hard to be a better listener

and think “outside the box” which is where I find the real creative

and innovative solutions to any problem or challenge can be found.

Have you had any mentors over your career?

Oh yes, many, I would be afraid if I listed them I would miss someone,

let’s just say that I have used a little quality of everyone I have worked

with to help me be a better person. All that being said, I remember one

of my very first bosses giving me a card on my last day that said “Do

not go where the path may lead; go instead where there is no path and

leave a trail” — to this day I try and live by this quote.

tori MorGAN

17

Are you in the place you thought you would be at when you

first started your career?

Yes, first and foremost because I am happy. My goal has always

been to work with people and the environment and through

all of my roles at United Water (most recently as compliance

specialist), I have had the opportunity to share my skillset to help

others with their jobs. m

KnoWLedGe is ENCourAGED for All EMployEEs


yEArs of sErViCE: 19 yEArs

CurrENt rolE: CoMpliANCE spECiAlist

loCAtioN: uNitED wAtEr ENViroNMENtAl sErViCEs NEw JErsEy opErAtioNs

pAst rolEs: iNDustriAl prEtrEAtMENt CoorDiNAtor/ lAb MANAGEr/opErAtor

18

recoGnIZInG outstANDiNG AChiEVEMENt


EMployEEs oN thE MoVEName Location New Job Title Previous TitleJonathan Arneth Millwood, NY O&M Tech III O&M Tech IIJoseph Basler Hull, MA O&M Tech II O&M Tech IWilliam Beam West Basin, CA Chief Plant Operator Shift SupervisorJulien Bellorgey Harrington Park, NJ Manager, IT Application Development ERP Technical ManagerBrian Brockway Harrington Park, NJ Manager, IT Application Development ERP ConfigurerMark Byrns Newtown, CT O&M Tech III O&M Tech IIMark Cataldo East Providence, RI Assistant Plant Manager Plant Manager, Cohasset, MAThomas Ciolfi Bucklin Point, RI Project Manager Assistant Project ManagerJohn r Desjardins Swan Hills, AB Procurement Supervisor Procurement SpecialistMarie A Flores Boise, ID Supervisor, Customer Service Customer Service RepresentativeShunmugam Ganabathi Harrington Park, NJ Manager, IT Engineering Network EngineerKim Genetti Harrisburg, PA Administrative Assistant Customer Service RepresentativeDaniel M Grose Ramseur, NC Plant Manager OperatorKaroly Hamori Edmonton, AB Operations Lead Hand Laboratory TechnicianLance Hanson Edmonton, AB Production Superintendent Shift SupervisorJames Lyons Edmonton, AB Shift Supervisor Operations Lead HandKayla McCarty Edmonton, AB Apprentice Millwright Maintenance TechnicianJoshua Murphy Indianapolis, IN Electro Mechanic II Electro Mechanic IJames W Nyberg Stonington, CT Assistant Plant Manager Assistant Project Manager, Hull, MAMarc Pariseault Bucklin Point, RI Assistant Plant Manager Maintenance SupervisorGary Prettyman Harrington Park, NJ Senior Director, Regulatory Business Director, Regulatory BusinessKaren E Stapleton Harrington Park, NJ Senior Representative, HR ESC Representative, HR ESCNatarajan Subramanian Harrington Park, NJ Manager, IT Engineering Manager, Server & Desktop EngineeringEric Sutton Hull, MA O&M Tech II O&M Tech IAustin J Wright Rahway, NJ field Tech Utility Tech I

19


EDuCAtioNAl AChiEVEMENtsCONGRATUlATIONS TO OUR COWORkERS WhO RECENTly ATTAINED AN ACCREDITED DEGREE, CERTIfICATE OR NEW lICENSE.

Heather Andrews Wixom, MI Storm Water Management-Industrial Site, A-1i

David BrownBoise, ID Drinking Water Treatment - Operator in Training

Gregory BrownJackson, MS Wastewater Treatment Certification Class II

Anthony BrunoHackensack, NJ Advanced Water Treatment Operations Part I & II

Susan CoughlinHarrington Park, NJ financial Planning Certificate

Michael Davis Lake Country, BC, Canada WWTP Operator 2

Lynda DiMennaNew Rochelle, NY Master of Business Administration

Certificate in International Business

Shawn DuPontPontiac, MI Storm Water Management-Industrial Site, A-1i

William FergusonIndianapolis, IN Wastewater Operator Class I

Joseph FordHyannis, MA Certified Grade 2T full Operator

Certified Grade 3D full Operator

Grade 3T Operator in Training

Lawrence GelokHaworth, NJ Qualified Journeyman Electrician

Jeffrey Alan GrayCohasset, MA Municipal Wastewater Treatment Plant Operator - Grade IV

Michael HlavatyHackensack, NJ Advanced Water Treatment Operations Part I & II

Evan Kemp Lake Country, BC, Canada WWTP Operator 2

Michael Le Sturgeon Bay, WI Municipal Waterworks Operator Certification Grade T

Gregory Masiello Newport, RI Grade III Collection Systems Operator Certificate

O&M of WW Collection Systems Operator Certificate

Lisa McDaid Newport, RI Certified Wastewater Treatment Plant Operator, Grade 3

Joseph Meyer Toms River, NJ T4 Water Treatment

W4 Water Distribution

Lisa Morris Clemmons, NC Grade II Pretreatment Program Specialist

Grade I Pretreatment Program Specialist

Marc Oliver QuijanoEl Segundo, CA Master of Science Environmental Engineering

Christopher Sall Rahway, NJ Advanced Water Operations - Part I & II

Cody SandahlAlgoma, WI Wastewater Operator Certification

ryan Shipp Boise, ID Drinking Water Distribution Operator - Class II

Kulwinder Singh Jackson, MS Wastewater Treatment Certification Class IV

Alexander Stekolin Edmonton, AB Maintenance Management Professional

Stacy Stuart Boise, ID Backflow Assembly Tester

Christopher Tucker Indianapolis, IN Electromechanical Tech Journeyman

Telicia WisdomParamus, NJ Bachelor of Arts, Psychology

robert WittakerIndianapolis, IN Wastewater Operator Class III Certification

Charles YoungJackson, MS Wastewater Treatment Certification Class III


Patrick Cairo, senior vice president corporate development, moderated a panel on “Safe Water for All” at the Water For Our Future conference held by the World Wildlife Federation (WWF) in Washington, DC in preparation for the 7th World Water Forum.

David Stanton, president, regulated business, participated in the Water Infrastructure Panel at the Water Innovation and research Summit at Princeton University, NJ.

Marc Oliver Quijano, chemist at the Edward C. Little Water Recycling facility in El Segundo, CA, gave a research presentation at California State University Fullerton’s College of Natural Sciences and Mathematics entitled “Analysis of Effective Treatment Strategies for the Removal or Regulated and Unregulated Disinfection By-products and its Precursors.”

Walton Hill, senior vice president regulatory relations, served on the faculty of the National Association of regulatory Utility Commissioners (NArUC) Utility Rate School and chaired the National Association of Water Companies (NAWC) New York Chapter spring meeting, during which Michael Pointing, general manager United Water New York division, presented several scholarships to deserving students in United Water’s service area on behalf of the Chapter. Lora Manion, corporate attorney, presented at the NAWC’s Indiana Chapter Water Summit on “Public-Private Partnerships 101.”

Keith Kolkebeck, director of technology solutions, presented an Instrumentation and Control Case Study at the 2014 New England Water Works Association (NEWWA) Water Quality Symposium.

Tom Brown, senior vice president client and institutional relations, was a featured speaker at The Bond Buyer’s Financing Municipal Utilities Conference in Jacksonville, fL.

Dan Sugarman, vice president strategic marketing, participated in a roundtable policy discussion regarding Water Supply and Treatment hosted by the U.S. House of representatives Transportation & Infrastructure Committee’s Public-Private Partnerships Panel in Washington, DC.

Elizabeth Watson, United Water energy manager and chair of the sustainability committee and Thomas Ciolfi, project manager at Bucklin Point, East Providence, RI gave presentations at the New England Water Environment Association (NEWEA) specialty conference on “Nutrients & Energy: Moving Towards Sustainability” in Sturbridge, MA.

Tracey G. Liberi, operations engineer for United Water South Jersey Division presented at the American Water Works Association (AWWANJ) New Jersey annual conference on “Proactive Condition Assessment Program for Asbestos Cement Mains” and a “Collaboration that Yielded an Exciting New Strategy for a Challenging Distribution System.”

United Water experts John Dyksen, vice president capital investment, planning and delivery; John O’Marra, manager health, safety and security; John Libitz, United Water New Jersey manager, system maintenance and Jack O’Hara, United Water New Jersey manager, asset and plant maintenance provided instruction for an operator training course at rutgers University, NJ.

Keith Cartnick, senior director water quality and compliance authored an article entitled “A Proactive Approach to Managing Emerging Contaminants in Drinking Water” that was published in Air and Waste Management.

John Dyksen, vice president capital investment, planning and delivery co-authored an article entitled “Acoustic Procedures: A Sound Approach to Transmission Main Leak Detection” that was recently published in AWWA’s Opflow. Dyksen was also reappointed to the New Jersey Department of Environmental Protection’s Science Advisory Board. m

iNDustry pApErs & prEsENtAtioNsAS A COMPANy COMMITTED TO SUSTAINING ThE PlANET, WE kNOW ThAT INNOvATION AND bEST PRACTICES ARE kEy TO OUR SUCCESS. hERE’S A ROUNDUP Of EMPlOyEES WhO hAvE ShARED ThEIR ExPERTISE by WRITING ARTIClES OR MAkING PRESENTATIONS AT INDUSTRy fORUMS.

Wixom, MI Contract extension for operation and maintenance of the City of Wixom, MI Water System and Wastewater Treatment facilities, extended for five years through negotiation.

Edmonton, Alberta, Canada SENA Waste Services, a United Water sister company, was awarded the following contracts:

SENA Waste Services, a United Water sister company, was awarded a five year contract to operate and maintain the 64,000 square foot Materials

Recovery facility at the Edmonton Waste Management Center. The MRf is capable of processing 55,000 tons of recycling materials each year and is one of the earliest single-stream recycling plants in North America.

A five year contract extension to operate and maintain the Edmonton Composting facility and to provide important maintenance support services for the Integrated Process & Transfer facility and the Construction & Demolition facility. m

GrowiNG our CoMpANyThANkS TO ThE hARD WORk Of OUR EMPlOyEES, WE ARE CONTINUING ON OUR PATh Of GROWTh. CONGRATUlATIONS TO ThE PROJECT TEAMS fOR PROvIDING ExCEllENT SERvICE TO OUR ClIENTS AND TO ThE bUSINESS DEvElOPMENT TEAM IN CREATING SOlUTIONS TO ClIENT ChAllENGES.

21


iNDustry AwArDs & rECoGNitioNCONGRATUlATIONS TO OUR COllEAGUES fOR ThEIR ExTRAORDINARy EffORTS. WE’RE PROUD Of ThE ExCEllENT WORk yOU DO ON bEhAlf Of OUR CUSTOMERS, OUR COMPANy AND ThE COMMUNITIES WE SERvE.

The American Council of Engineering Companies of Massachusetts presented their 2014 Gold Award to the City of East Providence, RI, honoring Outstanding Professional Design Excellence for the design build improvements the United Water East Providence, rI team completed.

Mickey Nowack, assistant project manager of United Water Springfield, MA has been inducted into the Water Environment Federation 5S Society “Select Society of Sanitary Sludge Shovelers.”

John Manganaro, project manager for United Water Camden, NJ received the New Jersey Water Environment Federation 2014 Arthur Sidney Bedell Award for recognition of his service to the organization.

At an evening to give tribute to corporate generosity and the good works of business, United Water New Jersey was honored by the Commerce and Industry Association of New Jersey at the Chairman’s Reception.

Tom Azevedo was awarded Rhode Island Collections System Operator of the Year by the Narragansett Water Pollution Control Association. Additionally, United Water’s team in Warren, rI was recognized with the NWPCA’s Most Efficient Medium Secondary Facility award. m

New Jersey Governor Christie’s Administration presented United Water Manalapan and Matchaponix with an Annual Governor’s Occupational Safety and Health Award in recognition of the company’s safety achievements in reducing safety hazards and preventing accidents.

Bill Briggs of United Water’s Wixom, MI project has been named the Health and Safety Professional of the Year by the Michigan Water Environment Association.

Patricia Belliveau, Environmental Process Manager at SENA Waste Services’ waste compost projects in Edmonton, Canada has been appointed to the City’s Solid Waste Certification Advisory Committee in Edmonton.

The water team at United Water Gardner, MA, was recognized by the Massachusetts Department of Environmental Protection (MADEP) for their excellent compliance record. Also recognized was the United Water Devens, MA Development team with a Public Water System Award for outstanding performance and achievement in the Medium and Large Community System category.

Photo: Tom Azevedo (left) was awarded Rhode Island Collections System Operator of the Year by the Narragansett Water Pollution Control Association.

Photo: Tom Ciolfi presented at the Nutrient & Energy NEWEA specialty conference in Sturbridge, MA.

United Water is dedicated to sustaining the environment and the society. Fact is, the future of the local and world community depends on clean water—a vital necessity for all living things. Our passion is maintaining pure, healthy water and preserving the earth’s resources for a bright tomorrow. It’s also an unwavering commitment to the communities we serve. Every day.

To learn more, visit:unitedwater.com twitter.com/unitedwater facebook.com/unitedwater

EVERYONE’S CLEAN WATER STARTS WITH A CLEAN EARTH.

In keeping with our environmental preservation commitment, this publication was printed on recycled paper. E

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