The Virtual Desktop Revolution
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Transcript of The Virtual Desktop Revolution
© Copyright 2008. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com
The Virtual Desktop Revolution
Phil HochmuthSenior Analyst, Enterprise Research
Zeus KerravalaSenior VP, Enterprise Research
© Copyright 2009. Yankee Group Research, Inc. All rights reserved.
October 27, 2009www.yankeegroup.com
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 2October 2009The Virtual Desktop Revolution
Agenda
• Evolution of Enterprise Computing
• Virtual Desktop Infrastructure: What It Is and What It Isn't
• Today’s Workforce Demands and VDI Trends
• Current VDI Deployments and Future Directions
• Conclusions and Recommendations
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 3October 2009The Virtual Desktop Revolution
Evolution of Enterprise Computing
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 4October 2009The Virtual Desktop Revolution
Evolution of Enterprise Computing
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 5October 2009The Virtual Desktop Revolution
Would you like to be able to use your personal laptop or desktop at work?
Poll 1
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 6October 2009The Virtual Desktop Revolution
Agenda
• Evolution of Enterprise Computing
• Virtual Desktop Infrastructure: What It Is and What It Isn't
• Today’s Workforce Demands and VDI Trends
• Current VDI Deployments and Future Directions
• Conclusions and Recommendations
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 7October 2009The Virtual Desktop Revolution
Virtual Desktop Infrastructure (VDI): What it is
Hypervisor
PC1 PC2 PC3
PC1 PC2 PC3
Virtual Desktop Infrastructure (VDI): the Yankee Group definition
• Endpoint operating systems and data, hosted as virtual machines on a centralized server, or servers, and delivered to endpoints over a TCP/IP network
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 8October 2009The Virtual Desktop Revolution
VDI: What it isn’t
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 9October 2009The Virtual Desktop Revolution
Why is VDI different? Because expectations are different
End-users expect the same PC computing experience they’ve always known from work and home
• PCs are mainstream in homes and offices―Employees used to full-featured PCs will be
unwilling to take a step back in functionality and features
• Employees increasingly use video, multimedia and collaboration applications, which require real-time and latency-resilient performance
• Rightly or wrongly, end-users increasingly have a sense of “ownership” over their work PCs―Personalized settings: wallpapers, music,
bookmarks and shortcuts―Personal and consumer-based applications on
PCs are commonplace
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 10October 2009The Virtual Desktop Revolution
Agenda
• Evolution of Enterprise Computing
• Virtual Desktop Infrastructure: What It Is and What It Isn't
• Today’s Workforce Demands and VDI Trends
• Current VDI Deployments and Future Directions
• Conclusions and Recommendations
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 11October 2009The Virtual Desktop Revolution
Mobile, flexible computing options drive user productivity
The following statements refer to productivity and the ability to get your job done. Please rate on a scale of 1 to 10 your agreement with each statement. (n=1643)
26%
25%
22%
7%
13%
18%
16%
11%
22%
26%
25%
21%
40%
32%
37%
61%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Allowing employees to work fromhome benefits companies
My personal technology is moreadvanced than my workplace
technology
I would be/am more productiveif/when I had/have access to
apps and technologies I use inmy personal life
I can accomplish my work tasksfrom anywhere given my
technology resources
Percent of respondents
Low (1,2,3) Low-Medium (4,5) High-Medium (6,7) High (8,9,10)
Working from home and from technology such as personal laptops, PCs and software makes workers feel more productive
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 12October 2009The Virtual Desktop Revolution
Without IT’s help, workers will figure it out for themselves
A familiar scenario that can drive network security teams crazy if done outside of IT’s purview
GoToMyPCRealVNCLogMeIn
Microsoft XP Remote DesktopHome PC Work PC
Internet
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 13October 2009The Virtual Desktop Revolution
If workers can’t get to their desktops, they’ll bring their data wherever they want to work – somehow
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 14October 2009The Virtual Desktop Revolution
Virtual desktop momentum: what a difference a year makes
Has your organization deployed or does it plan to deploy desktop virtualization? (Please select one.)
(n=243)
Desktop virtualization deployments are widespread
• Over two-thirds of enterprises have some level of adoption
• Another 25% plan to adopt the technology over the next 12-24 months―Verticals leading the way
include financial services, healthcare
• Task workers and desk-bound office users are still primary deployment scenarios for VDI
• Strong correlation between server virtualization users and VDI users
» Major VDI platforms, VMware, Citrix include underlying components of server virtualization as part of the solution
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 15October 2009The Virtual Desktop Revolution
Desktop virtualization: percent of desktops virtualized
What percent of your total user desktops are currently virtualized? And what do you expect this percentage to be in 12 months, and 24 months?
14%
5%
4%
42%
61%
67%
26%
21%
17%
20%
13%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Percent of desktopsexpected to be
virtualized in 13-24months (n=200)
Percent of desktopsexpected to bevirtualized in 12months (n=185)
Percent of desktopscurrently virtualized
(n=155)
1-30% 31-60% 61-90% 91-100%
Base: Asked to those who have deployed or are planning to deploy desktop virtualization within 24 months
VDI deployments are wide, but shallow• While more than two-thirds of the enterprises that say they have VDI, none of
the organizations have more than a third of their total desktops virtualized• Most deployments are very limited
―Departmental roll-outs―Specific end-user scenarios (task worker, call
center, etc.)• Overall, VDI is not yet viewed as a viable
replacement to standard endpoint PCs
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 16October 2009The Virtual Desktop Revolution
Desktop virtualization: motivations for deployment
Base: Asked to those who have deployed or are planning to deploy desktop virtualization
Aspirational and innovative drivers for VDI are not resonating with enterprises
• Management cost and complexity reductions are what appeal to enterprises
Enterprise consumerization does not drive VDI
• Bring-your-own-PC is a popular idea associated with VDI, but it’s not what’s driving deployments in enterprises
(n=218)
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 17October 2009The Virtual Desktop Revolution
Have you ever lost your laptop or had it stolen?
Poll 2
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 18October 2009The Virtual Desktop Revolution
Desktop virtualization: barriers to deployment
Top barriers are both experiential and perceived
• Bad user experience from previous pilots, deployments, product solution demonstrations
• Unquantifiable savings or benefits regarding:―Security―Management―Cost savings
(n=243)
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 19October 2009The Virtual Desktop Revolution
Agenda
• Evolution of Enterprise Computin
• Virtual Desktop Infrastructure: What It Is and What It Isn't
• Today’s Workforce Demands and VDI Trends
• Current VDI Deployments and Future Directions
• Conclusions and Recommendations
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 20October 2009The Virtual Desktop Revolution
Virtual desktop worker scenarios
What kind of worker is right for a virtual desktop?• Task worker
• Call center, data entry, clerical• Information worker
• User of basic office productivity tools• Power information worker
• Graphic designer, CAD/engineering, stock trader, database analyst• Mobile information worker
• Salesperson, executive, consultant
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 21October 2009The Virtual Desktop Revolution
Current virtual desktop deployment heat map
Warm
Lukewarm
Cool
Where the technology is taking off, where it’s not, and why
Hot
Task worker• Work with a limited
set of applications, data
• Uniform PC configurations that should not change
• Limited autonomy over device preferences
Information worker• Basic application set requirements• Stationary/non-mobile
Power information worker• Information security benefits• Difficult to support high-end
graphics or real-time and latency-sensitive applications
Mobile information worker• No support yet for “offline”
working• Scattered, mobile workforce
is hard to train
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 22October 2009The Virtual Desktop Revolution
Virtual desktop deployments today
Hypervisor
PC1 PC2 PC3
PC1 PC2 PC3
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 23October 2009The Virtual Desktop Revolution
Hypervisor
PC1 PC2 PC3
VDI in the not-so-distant future
Mobile wireless
users
TeleworkerRemote/Branch
OfficePC1
PC3
WAN/Internet
PC2
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 24October 2009The Virtual Desktop Revolution
Future developments
“Mobile” virtual desktops• “Check-out” ability for network-based
virtual machines―Solves the “airplane problem”―Will spark greater “BYOD” adoption Work OS Personal OS
Per
son
al
App
s
Client-side hypervisor
Per
son
al
Dat
a
Wor
k A
pps
Wor
k D
ata
Work OS
Per
sona
l A
pps
Per
sona
l D
ata
Work OS
Per
sona
l A
pps
Per
sona
l D
ata
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 25October 2009The Virtual Desktop Revolution
Mobile device virtualization
Devices can be used to access corporate work environments• Replicating PC GUI on smartphones is not optimal
― Instead, a modified work experience, delivering applications, data and other enterprise IT services
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 26October 2009The Virtual Desktop Revolution
What an Anywhere Desktop Architecture will look like
This can be narrowed down to several attributes, some of which are in various stages of availability today, while others are not:
• A centrally controlled and hosted master operating system image capable of being patched, maintained and updated once, but replicated widely across the enterprise
• Protocols for efficiently delivering not only video and I/O to end-users, but also rich media (streaming audio/video) and support for peripherals (i.e., USB devices)
• Separation of hosted end-user identity, data and personalized settings from the virtualized “master image,” enabling employees to continue the same data-access and operating environment experience regardless of what changes are made to the virtualized master image
• The ability to maintain a persistent endpoint computing experience, regardless of what network end-users are attached to
• Identity, access control and data security policies that follow employees as they access virtual desktops from any location and any device
• The ability to extend delivery of applications and operating environments to devices beyond PCs and laptops (i.e., PDAs, smartphones, netbooks)
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 27October 2009The Virtual Desktop Revolution
Agenda
• Evolution of Enterprise Computing
• Virtual Desktop Infrastructure: What It Is and What It Isn't
• Today’s Workforce Demands and VDI Trends
• Current VDI Deployments and Future Directions
• Conclusions and Recommendations
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 28October 2009The Virtual Desktop Revolution
Conclusions: VDI will drive greater IT efficiency and end-user productivity
IT can move away from purchasing/maintaining client devices• Workers buy their own laptop/client device• IT leverages application virtualization and desktop virtualization to
deploy the work environment• Work environment is encapsulated in a VM and accessed over a
secure network• Benefits:
―IT can centrally manage and secure―Malware can’t propagate―Fewer IT resources required to manage―Users have freedom to buy any client
• Challenges:―VDI protocols can run poorly over the WAN―Highly bandwidth-intensive―Multimedia optimization required ―Creates a lack of visibility into the network ―Quality of service is hard to maintain
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 29October 2009The Virtual Desktop Revolution
Recommendations for enterprise IT leadership
• Break from traditional thinking about where VDI fits into an enterprise. • VDI should not be thought of as a solution to a specific IT problem. It is a potentially
transformative technology that can make every employee in an enterprise more productive, versatile, secure and manageable.
• Prepare for another major IT management/workforce integration. • The advent of UC forced telecom departments to roll up IP network service groups.
Similarly, network operations and applications developers have converged to support service-oriented architecture (SOA) and network-optimized Web apps. Expect this to happen between desktop support staff and the network group.
• Include desktop virtualization as part of an enterprise-cloud architecture. • Virtualization, SaaS and cloud computing are reshaping IT, but the point is missed if all
this infrastructure is built just to support the same old PC architecture that has been in place for the last two decades. As enterprises move applications to “internal clouds,” endpoint operating system and locally stored (and company-owned) end-user data should move skyward as well.
• Identify your desktop security challenges and look for ways VDI might help. • Look for specific problems and issues VDI can solve. VDI can ease the problem of
inconsistent (and possibly vulnerable) versions of client applications and OSs across the enterprise. The platform is potentially also a good solution for giving secure remote access to external groups, such as contractors, outsourcers or partners.
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 30October 2009The Virtual Desktop Revolution
Q&A
Did you know? Despite the economic downfall, 50 percent of large enterprises have not shifted their plans for VDI implementation over the next 12 to 24 months.
Yankee Group’s Attitude & Behavior Surveys track this data and more. Sign up for a complimentary snapshot of our most recent results at
http://www.yankeegroup.com/live/survey_data_snapshot.html
For the following technology areas that you have implemented or plan to implement in the next 12-24 months, how is the economy impacting your investment decisions? (Please select one per row.)
50%
41%
43%
49%
41%
36%
36%
30%
36%
34%
22%
38%
33%
38%
14%
13%
13%
17%
12%
16%
13%
4%
9%
8%
7%
7%
10%
8%
2%
1%
2%
5%
3%
5%
5%
0% 20% 40% 60% 80% 100% 120%
Mobile applications (n=435)
Cloud computing/SaaS (n=408)
Enterprise infrastructure (WAN optimization,application delivery) (n=556)
Network/enterprise security (n=122)
M2M (n=242)
Unified Communications (n=375)
Desktop virtualization (n=214)
Percent of respondents
No impact Some reductions Some increase Severe reductions Unsure/Do not know
© Copyright 2008. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com
Phil Hochmuth, Senior Analyst, [email protected] Kerravala, Senior VP, [email protected]
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