Business Case for Real Time Collaboration ROI case study landscape

1

Less travel

Process Imp.

Faster comms.

Reduced absence

Intangible Profit/

Revenue

Operational

Savings

Celina Insurance. 245 employees handling $65 million in premiums before

social collaboration to 170 employees producing $110

million in premiums since the change.

Source: IBM

Virgin Media. Flexible Working Pilot with

Cisco WebEx & WebEx

Social

→ Employee engagement

scores jumped six

points. Largest jump

ever recorded.

Source: Thomson Reuters

& Elisa Nardi, Chief People

Officer (Virgin Media)

Virgin Media. Workplace Transformation

Program.

WebEx deployment to 5,000

knowledge workers reduced

T&E expense 20% YOY

Source: Colin Miles, Director of

IT Services (Virgin Media)

Reduced Travel Expense

Faster Info Search

Faster People Search

Peer-Peer Support

Reduced Email

Faster time to market

Innovation

Customer Satisfaction

Higher Productivity

Increased Sales

Nationwide Cisco Video Collaboration

→ Boosted mortgage sales

performance by 66 percent

→ Improved customer net

satisfaction by 70 percent

→ Cut costs of sales by 66

percent

Source: Cisco & Nationwide

Building Society

Faster time to market

Innovation

Customer Satisfaction

Higher Productivity