The Value of Gartner Research - University of Hong...

The Value of Gartner Research

Mr. Danny ChengSenior Business ManagerGartner Hong KongEmail: [email protected]: 98131343Nov. 2007

2© 2006 Gartner, Inc. All Rights Reserved.

Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.


ResearchWorld leader in technology and industry coverageGlobal reach 10,000+ Client organizations (500+ higher ED)

BenchmarkingWorld’s largest repositoryof IT metrics1200 benchmarks per yearHelps clients measure, understand and manage performanceBasis for fact-based analysis

ConsultingDelivers high-impact IT projectsDirect application of best practices to your business65 percent of Global 500 are customers

The Gartner AdvantageObjective Insight From an Unmatched Network

EventsWorldwide events that bring executives together to learn, compare experiences and solve problems31,000+ people at 56 events in 2004

Executive Programs78 percent of the Global 500 are membersHigh-level peer networking and information sharingCustomer-driven agenda

Research

Consulting and Benchmarking

Executive Programs EventsGartner

Advantage

Gartner Research and MethodologiesA Closer Look


Every day, you make decisions that determine success or failure.

Gartner delivers the insight you need from strategy through execution.

Grow your business, improve competitive position, manage operational effectiveness

Get strategic and tactical support

Validate decisions

Control costs

Extend staff

From ourCommercial customers


Gartner Supports How Professors Teach and Students Learn

IT’S NOT ABOUT HOW MUCH INFORMATION THAT YOU HAVE, IT’S ABOUT HAVING ACCESS TO THE RIGHT INFORMATION

Being the global leader in providing accurate and current research for the IT industry, Gartner:

Enables Faculty to bring timely, real-world case studies and content to the classroom, enriching the educational experience and providing students insight to the application of technology in solving business problems.

Provides Students with instant access to the world's foremost repository of expert analysis and opinion on everything important in IT including insight on technology current trends, information technology careers, cool vendors, technology enabled business strategies and more……all from a global perspective.


How are other Universities (U.S) Utilizing Gartner ResearchIn Minnesota - MBA students use Gartner to research various technology solutions to solve classroom business problems

In Ohio – used Gartner throughout a 9 month procurement cycle to evaluate/select desktop/laptop/server vendor(s) for university (all colleges and departments participated in the process)

In Indiana – MBA students used Gartner to research technology vendors for stock investments

In Iowa – used Gartner to select fund raising software for foundation

In Indiana – used Gartner to help build business case for VoIP rollout

In Illinois – used Gartner to select course management software

In Wisconsin – Dental school uses Gartner to track digital imaging and digitalcontent management trends

In Ohio – use Gartner best practices to develop and standardize help desksupport/procedures for entire university


A Full Range of Business and Technology Topics

Application DevelopmentApplication Integration & MiddlewareBusiness IntelligenceBusiness Process ManagementConsumer TechnologiesCustomer Relationship Management Data Management & IntegrationEmerging Trends & Technologies

ERP & Supply Chain ManagementHigh-Performance WorkplaceIT Asset ManagementIT OperationsIT ManagementIT Services Mobile & WirelessNetworking & Communications EquipmentEnterprise Architecture

Networking & Communications ServicesOpen SourceMultisourcingPCs, Laptops & Handheld DevicesRegulatory ComplianceSecurity & PrivacyServers & StorageWeb Services

Gartner IT Knowledge Map

Hardware

Business, Technologyand Society

Software

IT Managementand Services

Communications

A robust set of business and technology topics has you covered


Actionable research …

Microsoft will offer free Longhorn upgrades in 2007 (0.7 probability).

Strategic Planning Assumptionsprovide management direction around IT investments

Hype Cycles help you time your decisions about emerging technologies

Magic Quadrants and MarketScopesshow you where markets are headed

Vendor Ratingshelp you manageyour portfolio

First Takes provide timely analysisof industry events

Case Examples summarize realclient experiences

An actionable approach, based on proven

methodologies, creates clear

direction.


Leader: Doing well today, great prospects for tomorrowVisionaries: Great ideas for tomorrow, not executing consistently todayChallengers: Executing well today, may not be successful in the futureNiche Players: Doing well in a small segment of the market, or unable to innovate or outperform other vendors

Completenessof Vision

Ability to Execute

LeadersChallengers

VisionariesNiche Players

Gartner Magic Quadrants compare vendors in a specific market segment and position themaccordingly—in a clear, graphical format. This gives an instant snapshot of the products and services available in that market segment, and indicates which vendor is best suited to meet the requirements of a particular enterprise. Magic Quadrants help:- Identify the right vendor for your enterprise- Make the best and most effective buying decision- Identify vendor comparisons and “fits” within a market segment

Magic Quadrants - About market players …


Magic Quadrants Example


Since 1995, Gartner has used Hype Cycles to characterize the over-enthusiasm, or "hype," and subsequent disappointment that typically accompany the introduction of new technologies. Hype Cycles alsoshow how and when technologies move beyond the hype, offer practical benefits and become widely accepted.

Visibility

MaturityTrough of

DisillusionmentPlateau of

ProductivityPeak of Inflated

ExpectationsSlope of EnlightenmentTechnology

Trigger

Hype Cycle - About emerging technologies …

Technology Trigger: The first phase, or a breakthrough. Can be a product launch or an event that generates significant press and interest.Peak of Inflated Expectations: A frenzy of publicity typically generates over-enthusiasm and unrealistic expectations. There may be some successful applications of a technology, but there are typically more failures.Trough of Disillusionment: The technology fails to meet expectations and quickly becomes unfashionable. The press loses interest.Slope of Enlightenment: Some businesses continue to experiment in order to understand the benefits and applications of the technology.Plateau of Productivity: The benefits of the technology are well-known and accepted. It becomes increasingly stableand evolves. The final height of the plateau varies depending on whether the technology is broadly applicable or benefitsonly a niche market.

A Hype Cycle is a graphic representationof the maturity, adoption and business application of specific technologies.


Hype cycles Example


The Result …

An actionable approach, based on proven methodologies, creates clear direction.

Microsoft will offer free Longhorn upgrades in 2007 (0.7 probability).

Strategic Planning Assumptionsprovide management direction around IT investments

Hype Cycles help you time your decisions about emerging technologies

Magic Quadrants and MarketScopesshow you where markets are headed

Vendor Ratingshelp you manageyour portfolio

First Takes provide timely analysisof industry events

Case Examples summarize realclient experiences

Help Gartner subscribersto make better, informed

Decision !!


Gartner’s Higher Education Research Offering for University of Hong Kong

Proposed GartnerCore Research

Coverage

Gartner OverviewGuided Tour of Gartner.com


Higher Education Research Agenda 07

How Should Higher Education Institutions Select and Implement Mission-Critical Administrative and Academic Enterprise Systems?

What Technologies Provide the Greatest Opportunities for Learning and Research in Higher Education?

How Can Higher Education Institutions Ensure Effective IT Governance, Strategic Planning and Alignment of IT?

How Can Higher Education Institutions Provide or Deliver Quality IT Services?

What Technologies and Standards Should Higher Education Institutions Evaluate to Adopt Enterprise Infrastructure?


Gain more in-depth insight throughanalyst conversations.

Analysts share their real-world experience, beyond written research.

Analyst interactions personalize research to your specific situation.

Analysts act as sounding boards to validate your management presentations.

Analysts help you make better decisions and challenge conventional thinking.

Analysts highlight opportunities, with reviews of your documents.


Sample Analyst Resources

Dr. Michael Zastrocky Research VPRole/Responsibility:

Michael Zastrocky, Ed.D., is a vice president and research director in Gartner Research, where he specializes in higher education, including distributed learning/e-learning, administrative computing issues, academic computing on campus, networking and telecommunications and strategic planning.

Bio:Mr. Zastrocky has more than 30 years of experience in higher education. Before joining Gartner, he was a faculty member at several universities, an assistant dean, a chief information officer, vice president of CAUSE (now EDUCAUSE) and vice president of the Kaludis Consulting Group. He has delivered many keynote addresses around the globe and has served as a faculty member for numerous institutes and seminars. He has written or co-authored numerous books, modules, research notes and articles on computing, mathematics and management issues. He has served as a university trustee, school board member and a board member for both nonprofit and for-profit higher education organizations around the.

Years of Experience: 10 years with Gartner, 36 years in IT industry

Education:

B.A., Regis University M.A., University of Denver Ed.D., Technology and Mathematics Education, University of Northern Colorado


Sample Analyst ResourcesMarti Harris Research DirectorRole/Responsibility:

Marti Harris is a research director in Gartner Research, where her research area is higher-education technology strategies including administrative and academic systems, learning technologies, distributed learning, e-learning and library systems.

Bio:Prior to joining Gartner, Ms. Harris had 20 years of experience in higher education, which included teaching in the areas of database analysis and design, system design and management of information technology. She taught both in computing and in business management departments. Administrative roles included the design and management of learning media labs. Ms. Harris is a professional librarian and was director of university libraries before moving to the computing teaching faculty.

Professional Background:Liverpool Hope University College, Senior Lecturer of Information Management , 4 years Purdue University, Assistant Professor of Computer Technology, 4 years Friends University, Director of University Library and Professor of Computing, 5 years

Education:B.A., Mid-American Nazarene University M.L.S., Emporia State University Coursework completed for Ph.D. in Instructional Technology at the University of Oklahoma


Gartner Core Research Overview

DEMO


Sample Analyst ResourcesDr. Kraft Bell, Vice President, Distinguished AnalystRole/Responsibility:

R. Kraft (Kraft) Bell, Ph.D., is a vice president, distinguished analyst in Gartner Research, where he is part of the Client Segment Vertical, based in the United States. He covers cross-industry research on corporate strategy, change management, executive leadership and decision making, innovation and core business processes such as product development. Dr. Bell also provides executives with usable advice to insure viable business strategies, strategic and practical approaches to change, as well as systematic resolution of critical business issues.

Bio: Dr. Bell has more than 20 years of experience working with medium- and large-sized firms in the United States, Europe and Japan on organizational development, organizational behavior, change management and culture. He has consulted with Fortune 500 executives to develop transformational strategic plans with linked and aligned business plans. He has been an advisor to CEOs and executive teams on strategy and change at Ford, Dow Corning, Children’s Memorial Hospital of Chicago, MichCon and DENSO. Dr. Bell has also built on the success of "Quality is Job 1" at Ford as lead advisor on the groundbreaking Concept-to-Customer product development redesign effort. Dr. Bell founded RKB Associates, Ltd., a strategic change management research and consulting firm, created practical business software, in addition to being a part owner and executive in three strategy, change and development consulting firms.

Education:B.A., Business and Human Relations, Hanover College, Indiana, M.B.A., The School of Management, Syracuse University, Awarded an NDEA Title IV Fellowship Ph.D., Organization Development, Organizational Behavior/Leadership and Social Psychology/Behavioral Measurement, Syracuse University


Sample Analyst Resource

Jane Disbrow, Research DirectorRole/Responsibility:

Jane Disbrow is a research director in Gartner Research, where she is part of the IT Asset Management and Applied Research group. Ms. Disbrow covers software license agreements, best practices for contract terms and conditions, negotiation strategy, license metrics and software audits. She is a primary analyst for negotiation with Oracle and SAP, and reviews other software vendor proposals and contracts for best practices and reducing risks in software negotiations.

Bio: Prior to joining Gartner, Ms. Disbrow was director of IT Contracts and Budget for AFLAC, where she was responsible for the negotiation of technology contracts, including software licensing, software development, technology consulting and hardware purchases. Ms. Disbrow has more than 20 years experience in technology procurement. Ms. Disbrow also worked two years as an industrial engineer.

Professional Background:AFLAC, Director of IT Contracts and Budget, 19 years Bibb Company, Industrial Engineer, 2 years

Education:B.A., Emory University in Atlanta, Georgia.


Sample Analyst ResourceDr. Jan-Martin Lowendahl, Research DirectorRole/Responsibility:

Jan-Martin Lowendahl, Ph.D (Chemistry) is a research director in Gartner Research, where his research area is higher-education technology strategies including administrative and academic systems, learning technologies, identity and access management, governance as well as European higher education issues such as the Bologna Process.

Bio:Prior to joining Gartner, Dr. Lowendahl had 15 years of experience in higher education, including research and teaching and IT management. Most recently he served as CIO, where his main focus was infrastructure strategies and governance. Dr. Lowendahl has also worked collaboratively in the academic community and has served on several Boards.

Years of Experience:1 years with Gartner 12 years in IT industry

Professional Background:Chalmers University of Technology, CIO, 5 years Chalmers University of Technology, IT-Director, 3 years School of Chemistry, Goteborg University, IT-Manager, 3 years

EducationPh.D., Chemistry, Goteborg University


Sample Analyst Resource

John Pescatore Vice President, Distinguished Analyst

Role/Responsibility: John Pescatore is a vice president and research fellow in Gartner Research. Mr. Pescatore has 28 years of experience in computer, network and information security.

Bio: Prior to joining Gartner, Mr. Pescatore was senior consultant for Entrust Technologies and Trusted Information Systems, where he started and managed security consulting groups. His previous experience includes 11 years with GTE, as well as employment with NSA and the U.S. Secret Service.

Professional BackgroundTrusted Information Systems, Senior Consultant, 2 years GTE, Technology Manager, 11 years U.S. Secret Service, Security Engineer, 4 years Industry Awards/AccoladesGartner Fellow GTE Technical Achievement Award EducationB.S., Electrical Engineering, University of Connecticut NSA-certified Cryptologic Engineer

Gartner OverviewGuided Tour of Gartner.com


Gartner Core Research Overview(1) To Access gartner.com,

please goto www.gartner.com

(2) In order to access the research document, please logon to gartner.com by clicking the “Sign In” button


Gartner Core Research Overview(1) Please enter the trial

account id and assigned password as required


Gartner Core Research OverviewThe “SEARCH

RESEARCH“ dialog box - Mostly used

search function for

all users

Up coming Gartner events for subscribers

Highlighted and Recent research listing



Gartner Blogs and Podcast, embracing the latest web 2.0 concept

Research section is further sub-classified

into different sub-categories for easy

navigation

The documents is divided into 3 main

sections: MARKETS, TOPICS and

INDUSTRIES



Once selecting a specific topics, all

information relates to the selected topics will be displayed includes all actionable research such as “Spotlights”,

“Hype Cycle”, “Magic Quadrants”, “Vendor

Rating” and etc

User can freely switch between categories and topics interactively via the “drop-down” box on

the left



The bottom section of Gartner.com allow users

to access several actionable research

directly such as “Magic Quadrants” and

“Marketscopes”, Hype Cycle” as well as “Vendor Ratings”

The next update of all Gartner actionable

research is listed for users reference



Alternatively, user can view the research document via a

knowledge tree, to access the knowledge tree, please click the

“browse” button under the “SEARCH

RESEARCH” dialog box



Once inside the browse page, user can freely

click the relevant topics on the left side, the

related research papers will then displayed on the right dialog box

interactively


Gartner Core Research OverviewGartner only delivers

insight from technology viewpoint, we also provide in-depth

industry research for different industries.


Our new portal is intuitive, timely and complete, it has been designed specifically for the IT leader and its focus is to support your success.


Our new portal ….


Specific search …

Our new search box allows you to filter to the most relevant results focused on Application Management.This will save you time and effort as the documents you receive are relevant to your role.


Our expert analyst F. Christian Bynes, and each week he picks 5 documents of interest that you need to know NOW to do your job effectively!This format saves search time and keeps you abreast of the latest information.


Not only do we present links to

Gartner documents, we include links to relevant and interesting

websites to help you in your Application

Management role

49© 2006 Gartner, Inc. All Rights Reserved.© 2006 Gartner, Inc. All Rights Reserved.

Gartner analysts have created an Activity Cycle based on studiesand interviews with professionals in Application Management. Under each segment of the cycle, you will find case studies and relevant research documents to support and guide you no matter where you are in the cycle.


Activity Cycle for Application ManagementModeled After the Way You Work

StrategizeEstablish architecture, policies and governanceDevelop plans, resources and budgetsAlign strategy with business goals

EvaluatePrioritize business requirementsDesign workflow and applicationsSelect resources and budgets

ExecuteOversee projects, budgets and schedulesDeploy applications; manage changeMonitor, support and maintain applications

ReviewManage application maturity, quality and costsReview application alignment and performanceReview employee performance and status

InnovateAlign activities to business strategyFacilitate business transformationManage innovation

STRATEGIZE EVALUATE

REVIEW EXECUTE

INNOVATE


Swicki:

Is a search engine based on a community of your peers who are users of this particular portal. The results are relevant to your role, specific, timely and can be ranked by the same users.

The terms most searched for are in the bigger type.


INTERACTIVE!

You can enjoy our podcasts:

12 minutes of our analyst insight on a relevant and interesting topic!

BLOG: moderated by our expert analyst

Opportunity to interact not only with the analysts, but with your peers: What is top of mind with your peers? Great opportunity for peer insight too!

Poll: Non-scientific question, but interesting facts that may trigger an eventual research topic!


These are only a few examples of our new portal. Plus …

We have 7 other available portals:

Business Intelligence & Information Management

Business Processing Improvement

Enterprise Architecture

IT Infrastructure & Operations

Security & Risk Management

Sourcing & Vendor Relationships

Program & Project Management

There is more ….

Proposed Gartner Services


Gartner’s Higher Education Research Offering for Chinese University of Hong Kong

Proposed GartnerCore Research

Coverage


Proposed Service Detail

Proposed Gartner Services - Campus Level Reference access- Unlimited access to Core Research for all campuses,

faculty and staff (Full-time staff and Students only) i.e. no concurrent restriction

- Includes 2 advanced user seat (advisor level access) that includes unmetered access to Gartner Analyst

- For detail service description and restriction, please refer to Service Description and MCA

The Value of Gartner Research - University of Hong...

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