The UMH Sandy Experience
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Transcript of The UMH Sandy Experience
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The UMH Sandy Experience
2013
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TEN COMMUNITIES located statewide
• Five full service
• Five affordable housing
• Centralized Home Office
• 1400 Residents
• 1000 Associates
UMH
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Pre-planning
Learning from others:Louisiana, Florida, Texas… Irene
2012 Emergency Preparedness Conference September 25th
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Pre-planning
Practicing Through Table Top Scenarios:
Leadership
Associates
Residents
Volunteers
First Responders2011 "Escape The Cape" Exercise
Category I Hurricane
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Relationship Building
Office of Emergency Management
Community Emergency Response Teams (CERT)
Police, Fire fighters, Other Community Resources
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All Starts in the PlanningLeadership Responsibilities
Time Frames
Evacuation Sites (Memorandums of
Understanding)
Supply Needs
Staffing
Financial Needs
Transportation Needs
Communication Avenues
Building closure steps
Equipment Needs
Building Reentry Steps
Contact information
Vendor Partnership Responsibilities
Special Resident Needs
Pet Evacuation
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Hurricane Sandy
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Wednesday, October 24• Ongoing monitoring of the
storm• Emergency Management
and Insurance Carrier Communication
Preparing for both Shelter in Place and Evacuation
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Setting the Stage
•Team Meetings to establish assignments
•Resident and Associate Meetings
•Information Gathering: What Residents are traveling with us? What Residents are going with family? Completed Contact Form and Rosters initiated
•Notify transportation companies that they are on call for potential evacuation: Buses; Wheelchair Vans; Ambulances
•Notify evacuation sites and hotels of potential evacuation
October 24, 2012
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Evacuation ReadinessOctober 25, 2013
Home OfficeCommand Center Established
Call Center Initiated
Twice Daily System Wide Conference Calls
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Evacuation ReadinessOctober 25, 2013
Evacuating Communities Prepping for Move
Gathering and Packing Supplies
• Food• Medical Supplies• Medication• Medical Charts• Linens• Activities
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Evacuation ReadinessOctober 25, 2013
Destination Communities
Preparing for evacuated residents and staff
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Evacuation DecisionOctober 26, 2013
Larry Carlson, CEO/President relates to the UMH System via conference call that our communities must evacuate; evacuation will take place on Sunday October 28, 2012
UMH Board Chair Blesses the team for Godspeed Care in all of our efforts.
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Evacuation Preparations
Items to be moved are placed in lobby for efficient mobilization to buses and trucks
Residents waiting to travel; Lanyards placed on residents
October 27, 2013
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Evacuation Day October 27, 2012
Moving trucks arrive at identified time to pack equipment, boxes,…..
Utilized Medical Equipment Moving Vans
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Evacuation Day
Teams established at each community to support loading of buses, ambulances…
Communication between evacuation sites, team leaders, and destinations as transportation left communities.
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Evacuation Day
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Evacuation Day to Day Activity
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Return to HomeOctober 31 and November 1, 2013
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STORM DAMAGE:
Evacuation - $350k Minimal at the Shores FAM Roof, foundation BTM Roof and subsequent apartments
Post Storm: Assessment of Storm Damage
October 30 and thereon…..
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Post Storm: Associate Benevolent Fund
Some Associates returned finding they had lost their homes.
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Post Storm: Assessment of Storm Damage
October 30 and thereon…..
Financial Coverage
FEMA ?
Insurance ?
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Best Practices
• Corporate-wide Engagement• Proven Evacuation Plan• Relationships with OEM• Supportive Vendor Partnerships • Central Command Center• Communication Avenues• Staffing Initiatives• Contracts in place for
transportation, housing…• IT • Activity Programming• Medical Equipment Transport
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Lessons Learned• Generator Needs/Loads• Vendor
Trust/Prevention• Electric Grid/Power
Priority• Sub Command Center• Gasoline Resources• Refrigeration• Laundry
• Beds• Second Tier of
Evacuation Sites
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SandyWe don’t miss her
but
We will never forget her.