1

The Uh-Oh SyndromeMoving From Intolerance

to Inclusion

2

Welcome & IntroductionThe Uh-Oh Syndrome

3

Welcome to The Uh-Oh Syndrome

• Learn a new point of view.

• Discuss how this new point of view can change the way we look at and apply diversity in our organization.

4

Learning Objectives• Discover how experience and biology shape our

perspectives and influence our reactions to the people and world around us.

• Examine how we sometimes wind up being “unintentionally intolerant.”

• Recognize how closed-mindedness and exclusion take place.

• Explore ways to become more mindful and inclusive.

5

Video – Introduction

Play the Introduction to The Uh-Oh Syndrome

6

What is Diversity?

What does Diversity mean to you?

Diversity is all the things that make us different!

7

From S. L. Robbins & Associates

A Brief History of Diversity

8

Mental Models: The PART CULTURE PLAYS

The Uh-Oh Syndrome—Section 1

9

Section 1—Mental Models: The Part Culture Plays

• We all have stereotypes and mental models in our heads.

• Our personal background and culture is an important factor in building these mental models.

• If we don’t critically examine the mental models in our heads, we will tend to make mistakes about other people.

10

Section 1 Video – Mental Models: The Part Culture Plays

Play Section 1 of The Uh-Oh Syndrome

11

The Uh-Oh Syndrome in Action

• We are quick to judge people by how they talk or how they look.

• When we care, we put effort into understanding and are then better able to understand.

12

Discussion – Your Own Uh-Oh Moment• Have you ever had an “uh oh” moment? • Did you choose to put in the effort to stick

with it?–Why or why not? –What were the benefits (or detriments) of

this decision?

13

A Definition of Culture

Culture can be defined as the sum of the coordinated patterns of human behavior within a particular group of people.

– Culture creates lenses and filters through which we perceive and understand the world.

– Culture impacts our behavior, actions, and responses.

14

Activity“I AM FROM…”Understanding other perspectives

Write a few sentences about yourself using these phrases:•I am from…(familiar/distinct smells)•I am from…(familiar/distinct foods)•I am from…(familiar/distinct sayings or rituals)•I am from…(favorite/distinct hobbies/activities/sports)

“I am from freshly cooked egg rolls, sweet and juicy mangoes, rice for every meal, freshly caught catfish and crab, as well as McDonalds, Jack-in-the-box,

and Taco Bell.”

15

Section ReflectionHow has Section 1: Mental

Models: The Part Culture Plays affected how you think about and view both diversity and

human behavior?

16

Mental Models: The PART Science PLAYS

The Uh-Oh Syndrome—Section 2

17

Section 2 Video - Mental Models: The Part Science Plays

Play Section 2 of The Uh-Oh Syndrome DVD

18

Key Points – Mental Models: The Part Science Plays• Our brains use a tremendous amount of

energy, 24/7.• The brain attempts to streamline and do things

the easy way.• To streamline, the brain creates mental

categories for things so it can react quickly when necessary.

19

Getting Out of the Zone

Do one thing every day that scares you. ~Eleanor Roosevelt

20

Section ReflectionHow has Section 2: Mental

Models: The Part Science Plays affected how you think about the

role of mental models in your daily activities?

21

Unintentional IntoleranceThe Uh-Oh Syndrome—Section 3

22

Section 3 Video: Unintentional Intolerance

Play Section 3 of The Uh-Oh Syndrome DVD

23

Discussion - Branding

• What is branding? • How can branding hurt us in a professional

setting?

24

Unintentional Intolerance in Action

• Triggers in our head can lead to mindless behavior that impacts other people.

• We need to be mindful and in the moment instead of relying on past experience.

M1 + M2 = UI

25

Section ReflectionHow has Section 3: Unintentional

Intolerance affected how you think about your relationships at

work?

26

FROM INTOLERANCE TO INCLUSION

The Uh-Oh Syndrome—Section 4

27

Section 4 Video: 2 Steps to Move from Intolerance to Inclusion

Play Section 4 of the The Uh-Oh Syndrome DVD

28

Not Enough Data

• We often make errors because we are working with limited data sources.

• Observation can be misleading if it’s only from one perspective.

• Without multiple perspectives, we can easily be wrong!

29

A Simple Suggestion

Be less certain… and more curious.Ask “what if?”

30

From Mindlessness to Mindfulness

• Mindlessness relies on past experiences to drive present action. In fact, mindlessness doesn’t even care about what’s going on right now.

• Mindfulness says, “What’s going on right now? What do I need to be aware of right now?” This allows us to open our minds to new ideas and new solutions.

31

Section ReflectionHow has Section 4: From

Intolerance to Inclusion affected how you look at diversity?

32

Wrap Up & ConclusionThe Uh-Oh Syndrome

33

From Diversity to Inclusion

• Diversity has sometimes been about counting people.

• Inclusion is about making people count.

34

Next Steps and Things to Think About

• What perceptions do I hold that are not serving me in my organization?

• What actions can I take to change these perceptions?• How can I arrange to work with other types of individuals

more often?• How can I increase the inclusion mindset in my team?• Think of a current situation you are trying to solve. How

might you benefit from changing your perspectives, or including other points of view?

35

Thank you!

www.UhOh-video.com