The Time has come for A Single View of IT - ManageEngine · 2011-04-21 · Monitoring Application...
Transcript of The Time has come for A Single View of IT - ManageEngine · 2011-04-21 · Monitoring Application...
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The Time has come for A Single View of IT
Sridhar Iyengar
March 2011
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ManageEngine Portfolio
Network
Network Monitoring
NetflowAnalysis
Network Config Mgmt
Servers & Applications
Server Monitoring
Application Perf
Monitoring
End User Experience
Desktop
Desktop Management
Asset Management
Remote Control
ServiceDesk
Helpdesk
ITIL Service Desk
Software License Tracking
Windows Infrastructure
Active Directory
SQL Server
Exchange Server
Event Log & Compliance
Windows Event Logs
Syslog Management
Firewall Log Analyzer
Security
Vulnerability Analysis
Patch Management
Password Management
Used by 50,000 customers: 3 out of every 5 Fortune 500 companies
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From Our Customers
We want…
Server & Apps
Monitoring
OpManager
Applications Manager
Database Monitoring
Applications Manager
Network Traffic
Forensics
NetflowAnalyzer
A-Ha!
Network Monitoring
All In One System !
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‘The Times They Are a-Changin'Network architecture: few decades ago Network architecture: TODAY
Complexity in IT due to Transforming Network Architecture
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Silo-based IT OperationsEach team uses different tool
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Accountability & Visibility
Customer: Application is Slow
IT: Unable to respond fast enough
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Is Business Priority driving IT Priority?IT Services Business Services
IT Metrics do not convey Business Priorities
Service A Downtime Impact :
$1000/hour
V/S
Service B Downtime Impact :
$5000/hour
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Ease of Use: Implementation & Usage• Operations & Service Management Teams
– Training teams to Start using it (weeks v/s months)
– Daily Productivity (time to complete tasks)
• Implementation Challenges
– Time to Implement (weeks v/s months)
– Skills required (army of specialists v/s existing team)
• Maintaining & upgrading system
– Service Disruption
– Data, Config information loss?
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Introducing ManageEngine IT360
Network Performance Server & Application Performance
Database Performance End User Experience Management
ITIL ServiceDesk, BSM, SLA, Event
Management
360˚ view across IT to proactively monitor performance before users report it
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Single Dashboard consolidated view
• One tool for multiple needs – Break the Silos
– Greater collaboration, visibility & accountability
• Integration between IT Operations and IT Service Management
– Faster time to resolution & reduced downtime
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IT360 as ‘Smart Operations Bridge’
• Using IT360 as the Operations Bridge
– All actionable IT events and Incidents are
logged in IT360 Service Desk
– Visibility for Service Desk & NOC Teams for
faster resolution
Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."
– increased IT operations efficiencies
– reduced IT downtime
– improvement in IT service quality
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Automatic Incident logging
Automatic Assignment & Notification
Right Person works on the
Problem
Benefits of Integrated Service Desk
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Business Service PerformanceModel dependent IT Assets
into Business Service Groups
Monitor Health / Availability per Business Group, instead
of individual components
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Centralized Dashboard for Business Services
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IT360: One Tool to Manage Them All
DB Queries
Custom Scripts
WMISAP
CCMSSNMP JMX
Manage Heterogeneous Environment using standard and proprietary API/protocol
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IT360: Key Features Unified IT Management Portal
Unified views of IT Operations (Network, Servers, Apps, Database) Integration between IT Operations and IT Service Management Business Service Views
Proactive Monitoring & Reporting Real-time alerting and Reporting on any key metrics (KPI) Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support Flexible reporting
Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management
Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability
Ease of Use and Faster Learning curve MSP Ready Platform
Multi-tenant platform for MSP (SLA, Customer data segmentation & reporting)
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IT360 Flavors
• IT360 for Enterprises
– SMB: IT360 Professional Edition
• Standalone (single location, no distribution)
– Mid-Large: IT360 Enterprise Edition
• Scalable & Distributed
• IT360 for Service Providers:
– IT360 MSP Edition:
• MSP-ready : Scalable, multi-tenant, Distributed
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Questions?..
Thank You !...