The South-East Asian Culture, of which includes Japan is a rapidly growing market for the tourism...
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![Page 1: The South-East Asian Culture, of which includes Japan is a rapidly growing market for the tourism industry in Australia, not only as Tour Groups but also.](https://reader034.fdocuments.net/reader034/viewer/2022051618/56649f4e5503460f94c6f2fa/html5/thumbnails/1.jpg)
The South-East Asian Culture, of which includes Japan is a rapidly growing market for the tourism industry in Australia, not only as Tour Groups but also Free Independent Travellers (FIT’s)
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The Japanese Culture is full of stark contradictions as has one of the deepest of traditions dating back thousands of years. However it is a culture of continuous change with continually shifting fads.
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About The Japanese CultureIt is customary to take off your shoes in the reception area when entering a Japanese house, some restaurants and hotels will also require you to do this - there is normally clearly a place to put your shoes.
When meeting people you can bow, although shaking hands is quite common these days. You may well be given a business card, these meishi are used by businessmen and high school students alike.
When you address someone you should use the suffix "-san", so Mr. Suzuki becomes Suzuki-san. Never use "-san" to speak about yourself however.
Before eating it is customary to put your hands together and say 'ita-daki-masu' (I will partake) and afterwards 'gochi-so-sama-deshita' (that was delicious).
Never pass food from chopstick to chopstick
The Japanese, expect politeness, which would include:
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Body LanguageDue to the lack of universal meanings, body language can have different connotations. Therefore when interacting with Japanese peoples, remember;
Avoid prolonged eye contact as it may be give offence
Be aware of personal space, with the exception of a handshake, it is not appropriate to touch.
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Body Language Continued
Exhibit a high standard of grooming; it represents professionalism and respect
It is not appropriate to imitate the bow, as a means of greeting or sign of respect and appreciation, a handshake is acceptable
Smile appropriately and genuinelyDo not point as it is not polite
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Products and Serviceso Whilst in Australia the Japanese guests may require a
translator, as it is not common for many Japanese to speak English.
o Also during their stay, the Japanese would require extra brochures, pamphlets and activities of which would require bookings. However many Japanese tourists pre-book not only their accommodation before they arrive but also create itinerates and plan activities to participate in during their stay.
o Also whilst travelling there is a need to have many photo opportunities as it is part of their culture and is a sign of both their wealth and status
o As well as time to visit gift shops as it is also important to their culture.
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Products and Services Continued...
o Also many Japanese are not accustomed to sleeping in double beds, though prefer to sleep in single beds separated.
o It is also necessary to ensure they are provided with a bath within their accommodation, as it is their preference to bathe in a bathtub.
o The Japenese expect that slippers are provided at their accommodation.
o If booking their accommodation in advance, avoid the number four (4) as it is considered bad luck in their culture.
Accommodation
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Products and Services
• Don’t sit until told where to sit. Usually there is a seating arrangement based on professional status.
• Take notes during the meeting, in blue or black pen.
• Once the meeting is finished, do not stand until the person with the highest professional status stands.
• Bring a souvenir from your own culture• If you yourself receive a gift, show lots of
gratitude, ask questions about the gift to show your interest.
When Dealing Business
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Top 10 Destinations For Japanese Outbound Tourists
Ranking (2006) Country Arrival (Thousands)
1 China 3,746
2 Korea 2,339
3 Hawaii 1,374
4 U.S mainland 1,344
5 Hong Kong 1,311
6 Thailand 1,294
7 Taiwan 1,164
8 Guam 953
9 Australia 653
10 France 647
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Travel Reservation Methods (2006)
internet; 38%
travel agent; 31%
mail order, telephone; 17%
airlines ; 5% other ; 5%
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Last year, in 2009, there were 355,400 Japanese Visitors coming to Australia.
However, this was a decrease by 22%, compared to 2008.
This was due to the Swine Flu Epidemic
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Thankyou
By Megan Elliott