The Solution is Self-Service Automation...eyeShare TM IT PROCESS AUTOMATION There are numerous...
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Are Password Resets Overwhelming Your Service Desk? According to Gartner, up to 40% of a service desk’s call volume is just password resets. In 2014, the average cost of a call to your help desk was $17.88. *Gartner Document #G00258742. Now do the math. How much are all those password reset requests costing your organization? can dramatically lower service desk call volume for password resets eyeShare TM Using automation & a self-service approach, eyeShare™ can enable your users to reset their own passwords quickly, securely, and without the need for help desk intervention. Improved customer satisfaction Freeing up service desk technicians to focus on more important things Empowering users to reset passwords anytime from a mobile device End to user frustration Eliminating a huge burden off of your service desk The Solution is Self-Service Automation
Transcript of The Solution is Self-Service Automation...eyeShare TM IT PROCESS AUTOMATION There are numerous...
Are Password ResetsOverwhelming Your Service Desk?
According to Gartner, up to 40% of a service desk’s call volume is just password resets.
In 2014, the average cost of a call to your help deskwas $17.88. *Gartner Document #G00258742.
Now do the math. How much are all those password reset requests costing your organization?
can dramatically lower service desk call volume for password resets
eyeShare TM
Using automation& a self-service approach,
eyeShare™ can enable your users to reset their own
passwords quickly, securely, and without the need for
help desk intervention.
Improved customer satisfaction
Freeing up service desk technicians to focus on more important things
Empowering users to reset passwords anytime from a mobile device
End to user frustration
Eliminating a huge burden off of your service desk
The Solution is Self-Service Automation
eyeShare IT PROCESS AUTOMATION TM
There are numerous advantages eyeShare™ provides to resetting passwords via automation: No limit to the number of users, and we don’t charge by how many users you have in Active Directory. As your user base grows, we grow with you at no extra charge.
Password reset requests can be initiated via web, email, or text message, eliminating the need for software on desktops or mobile apps.
eyeShare™ integrated with nearly every leading ITSM platform, including ServiceNow, BMC Remedy, HPSM, etc. So every password reset users submit can be automatically perform password reset request s. eyeShare™ can be up & running in your environment in less than an hour, letting you hit the ground running with password resets right out-of-the-box.
eyeShare™ can handle password resets for multiple domains with just one license.
eyeShare™ is very versatile and can be deployed on-premise or in the cloud, It can also be deployed on either a physical or a virtual server.
No programming, scripting, or coding required. The eyeShare™ interface is entirely drag & drop. If you can use Visio, then you’ll have a fairly easy time using eyeShare™.
How does it work?
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eyeShare TM
www.ayehu.com | [email protected]
Password successfully reset!
Reset mypassword
Passwordsuccessfully reset
1 Retrieves user name2 Matches w/mobile #3 Confirms user exists4 Generates temp password5 Resets user password in AD
Password successfully reset!
Reset mypassword
