THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service...

26
Request for Proposal for Offender Rehabilitation Service Integrated System Page 1 of 26 THE SOCIETY OF REHABILITATION AND CRIME PREVENTION, HONG KONG (SRACP) REQUEST FOR PROPOSAL FOR OFFENDER REHABILITATION SERVICE INTEGRATED SYSTEM Tender Number – SRACP/20150902 September 2015

Transcript of THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service...

Page 1: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 1 of 26

THE SOCIETY OF REHABILITATION AND

CRIME PREVENTION, HONG KONG

(SRACP)

REQUEST FOR PROPOSAL

FOR

OFFENDER REHABILITATION

SERVICE INTEGRATED SYSTEM

Tender Number – SRACP/20150902

September 2015

Page 2: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 2 of 26

Table of Contents

1 DISCLAIMER

2 ABBREVIATIONS AND ACRONYMS

3 DETAILS OF THE BID

4 INSTRUCTION TO BIDDERS

5 REQUIREMENTS FOR ORSIS

6 EVALUATION CRITERIA

7 APPENDIX I – CONCEPT OVERVIEW

8 APPENDIX II – PROPOSAL SHEET

9 APPENDIX III – WARRANTY

10 APPENDIX IV –PROJECT ONE OFF COSTS

11 APPENDIX V –PROJECT ANNUAL RECURRENT COSTS

Page 3: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 3 of 26

1 DISCLAIMER

This bid document is being issued by The Society of Rehabilitation and Crime Prevention, Hong Kong (SRACP)

for inviting bids for the supply, design, install, configure, test, commission and maintain the Offender

Rehabilitation Service Integrated System (ORSIS) under the Service Integration Project (SI Project). The terms

& conditions and the aims & objectives of the ORSIS & SI Project set forth in this bid document or that may

subsequently to be provided to bidder(s) whether verbally or in documentary form by or on behalf of SRACP or

any of its authorized employees or advisors and all other terms and conditions subject to which such information

is provided.

It is hereby clarified that this bid document is not an agreement and is not an offer or invitation by SRACP to

any parties hereunder. The purpose of this bid document is to provide the bidder(s) with information to assist

in the formulation of their proposals. While the bid document has been prepared in good faith with due care

and caution, SRACP do not accept any liability or responsibility for the accuracy, reasonableness or

completeness of the information, or for any errors, omissions or misstatements, negligent or otherwise, relating

to any feasibility/detailed project report or any other reference document mentioned, implied or referred herein

or pertaining to the SI Project. This bid document may not be appropriate for all persons. It is not possible for

SRACP, to consider the investment objectives, financial situation, and particular needs of each bidder who reads

or uses this bid document. Each bidder should conduct its own investigations and analysis and should check the

accuracy, reliability, and completeness of the information in this bid document and where necessary obtain

independent advice from appropriate sources.

Bidder should carefully examine and analyze the bid document and bring to the notice of SRACP any error,

omission or inaccuracies therein that are apparent and to carry out its own investigation with respect to all

matters related to the SI Project, seek professional advice on technical, financial, legal, regulatory and taxation

matters and satisfy himself of consequences of entering into any agreement and/or arrangement relating to the

SI Project. SRACP and its employees make no representation or warranty, express or implied, and shall incur

no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of the

information contained in the bid document or in any material on which this bid document is based or with

respect to any written or verbal information made available to any bidder or its representative(s).

No representation or warranty is given as to the reasonableness of forecasts or the assumptions on which this

bid document may be based. Liability therefore, if any, is hereby expressly disclaimed.

SRACP may in their absolute discretion, but without being under any obligation to do so, update, amend or

supplement the information in this bid document as per its requirements.

Page 4: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 4 of 26

2 ABBREVIATIONS AND ACRONYMS

S. No. Abbreviation Term Definition / Explanation

1. SI Service Integration

2. ORSIS Offender Rehabilitation

Service Integrated System

3. CPMS Case Performance Management System

4. SRACPortal SRACP Intranet Portal

5. ECSS Email Client Server System

6. SSC Social Service Center

7. HTL Hostel

8. RC Recreation Center

9. ESC Employment Service Center

10. EMD Electronic Miscellaneous Document

11. HKMA Hong Kong Monetary Authority

12. IPR Intellectual Property Rights

13. DC Data Centre

14. SAM Security Access Module

15. SDK Software Development Kit

16. SLA Service Level Agreement

17. SOW Scope of Work

18. SRACP The Society of Rehabilitation and Crime

Prevention, Hong Kong

19. ISEO Integrated Service for Ex-offender

20. PRP Pre Release Preparation Service under ISEO

21. SSC Social Service Centre Service under ISEO

22. RC Recreation Centre Service under ISEO

23. HH Hostel Service under ISEO

24. ESSE Employment Service & Social Enterprise

25. EDU Employment Development Unit Service under ESSE

26. CPHES Crime Prevention & Health Education

27. CSWS Court Social Work Service Service under CPHES

28. SWD Social Welfare Department

29. RDD Research Division Coordinate service with SWD

30. SAF System Acceptance Form

Page 5: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 5 of 26

3 DETAILS OF THE BID

No. Particulars Details

1 Name and Address of the Company The Society of Rehabilitation and Crime Prevention,

Hong Kong

Room603, Duke of Windsor Social Service Building, 15

Hennessy Road, Wan Chai, Hong Kong.

Office Hours

09:00 to 17:45 (Monday to Thursday)

09:00 to 18:00 (Friday)

Closed (Saturdays, Sundays and Public Holidays)

2 Date of Issue of the Bid Document 30.09.2015 (Wed)

3 Tender Briefing Session 07.10.2015 (Wed) 10:00# in Room603 Duke of Windsor

Social Service Building, 15 Hennessy Road, Wan Chai

4 Last date and time for submission 16.10.2015 (Fri) 15:00 *

5 Contract Award Results will be announced through email in early

November.

Please note carefully the requirements for submitting bids as set forth in this bid document, and the date and

time for submission of bids. Late or delayed bids shall not be considered for evaluation and shall either not be

received or returned unopened.

#Prior appointment has to be made by email to our contact person, Mr. Chan Yiu Ming (Tel: 2527 1322 / Email:

[email protected]). Walk-in tenderers may not be considered.

*If a black rainstorm warning signal or typhoon signal No.8 or above is in effect for any duration between 12:00

and 15:00 on the proposal closing date, the proposal closing time will be deferred to 15:00 on the next weekday

(i.e. except Saturday and Sunday) other than public holiday when the black rainstorm warning signal or typhoon

signal No.8 or above is no longer in force.

SRACP reserves the right to reject any or all bids without assigning any reason thereof at any time.

Page 6: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 6 of 26

4 INSTRUCTION TO BIDDERS

The Society of Rehabilitation and Crime Prevention (SRACP) intends to select contractors for the supply, design,

install, configure, integrate, test, commission & maintain the Offender Rehabilitation Service Integrated System

(ORSIS) with associated software and accessories along with fixed time warranty support and annual

maintenance for the Service Integration (SI) Project.

4.1 Introduction

4.1.1 The intent of the Service Integration (SI) Project is to ensure the inter-operability of the ex-offenders’ case

recordings and the units’ service reports at the various systems supported by service providers to enable

multifarious services for the betterment of ex-offenders, for the prevention of crimes and the mental wellness

of persons in need thus enhancing their rehabilitation quality.

4.1.2 The various systems mentioned above including Case Performance Management System (CPMS), SRACP

Intranet Portal (SRACPortal) and Email Client Server System (ECSS) shall support integration with ORSIS to

improve the recordings workflow and to streamline the service delivery process.

4.1.3 The ORSIS is expected to be assessable for various Social Service Centers (SSC), Hostels (HTL), Recreation

Centers (RC) and Employment Service Centers (ESC). All centers with numerous PCs connected to LANs and

all SSCs are accessible to CPMS via VPN connections.

4.2 Due Diligence

4.2.1 The bidder is expected to examine all instructions, forms, terms & conditions, and specifications that are

provided in the bid document. The bid should be precise, complete and in the prescribed format as per the

requirement(s) of the bid document. Failure to furnish all information required by the bid document or

submission of a bid not responsive to the bid document in every respect will be at the bidder’s risk and may

result in rejection of the bid.

4.3 Cost of Bidding

4.3.1 The bidder shall bear all costs associated with the preparation and submission of its bid and SRACP will

in no case be held responsible or be liable for these costs, regardless of the conduct or outcome of the Bidding

Process.

4.4 Content of Bidding Document

4.4.1 This bid document comprises the Disclaimer set forth hereinabove, the contents as listed below, and will

additionally include any addendum issued.

Page 7: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 7 of 26

4.5 Validity of the Price Quoted

4.5.1 The bidders have to confirm the validity of the prices for 6 months (180 days) from the last date of

submission of Bids.

4.6 Clarification to Bid Documents

4.6.1 In the event that any bidder requires any clarification on the bid document, such bidders are expected to

send their queries to SRACP in writing by email only to [email protected] 5 days on or before the last

submission date specified in section 3 clearly stating the subject as “ORSIS Bid Clarification for SI Project” to

enable SRACP to have adequate notice of the said queries.

4.6.2 Nothing in this section shall be taken to mean or read as compelling or requiring SRACP to respond to any

questions or to provide any clarification to a query. SRACP reserves the right not to respond to questions it

perceives as non-relevant which a bidder may raise or not to provide clarifications, if SRACP in its sole discretion

considers that no reply is necessary.

4.6.3 It is the responsibility of the bidder to confirm the receipt of the queries to SRACP.

4.6.4 No extension of Deadline for Submission of Bids will be granted on the basis or grounds that SRACP has

not responded to any question or provided any clarification to a query.

4.7 Amendment of Bidding Documents

4.7.1 At any time before the Deadline for Submission of Bids, SRACP may, for any reason, whether at its own

initiative or in response to a clarification requested by a prospective bidder, modify the bid document by

amendment. Any amendments / modifications to the bid document, which may become necessary for any

reason, shall be through the issue of addendum(s) to the bid document, which shall set forth the said

amendments / modifications thereto (hereinafter referred to as the “Addendum(s)”). If required, in order to

allow prospective bidders reasonable time in which to consider the addendum in preparing their respective bids,

SRACP reserves the right to extend the deadline for the submission of bids.

4.7.2 However, no request from the prospective bidder(s) shall be binding on SRACP for the same. The SRACP

would not take any guarantee in any form for the delivery of any information or document(s) to the bidders.

4.8 Only One Bid per Party

4.8.1 A bidder shall not participate in more than one bid. The bidder shall ensure that directly or indirectly not

to either participate or not be involved with multiple bids which will lead to disqualification of all bids in which

the bidder is involved.

Page 8: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 8 of 26

4.9 Product / Solution Life Cycle

4.9.1 The successful bidder must provide minimum 5 years guaranteed support for all products and services

from the date of commissioning. During the period of the contract, the successful bidder must ensure no

degradation of the system performance throughout the life cycle.

4.9.2 At all times during the assignment period as defined in section 5, all the administrative passwords of the

proposed system should be in the possession of SRACP and its consortium partners.

4.10 Licensing

4.10.1 The bidder shall agree to provide perpetual license(s) for the Offender Rehabilitation Service Integrated

System (ORSIS), at enterprise level to SRACP and its consortium partner without any limitation / constraint

based on number of case recordings, CPU’s, memory, interfaces etc.

4.11 Warranty and Support

4.11.1 All product and services provided under this bid should carry a minimum warranty of thirty six (36)

months and thereafter it should have annual maintenance and support for the remaining period of contract.

4.12 Performance Details

4.12.1 The Bidder shall design the ORSIS to meet the availability requirement of 99.5%.

From their current experience bidders are required to provide performance details for the proposed solution

(both software solution and the proposed hardware) in terms of responses for various screens, queries and

reports over Local Area Networks (LAN) / Wide Area Networks (WAN) and also through web interface. These

will be used for acceptance of the proposed solution. Further it shall also be considered as benchmark

throughout the life cycle of the solution for performance evaluation.

4.13 Design Faults

4.13.1 The bidder shall provide onsite guarantee support for all hardware and software against defects in System

design for a period of the assignment, from the date of final acceptance and commissioning of the system. The

supplier shall repair any faults identified during the defects liability period free of charge.

4.13.2 The term “Defects in System Design” shall be taken to include defects in reliability and/or performance

in any component of the specified system.

4.13.3 Design Faults shall also include improvements to overcome reliability problems in both hardware and

software systems. These improvements shall also be provided free of charge during this period.

Page 9: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 9 of 26

4.14 Defects Liability Period

4.14.1 The bidder shall guarantee all supplied items, workmanship and materials provided for a period of 3 years

from the date of commissioning and going live.

4.15 Repair and Replacement Time

4.15.1 The bidder shall replace, or repair free of charge, any defects that occur in the equipment, material or

workmanship for a period of the assignment. Repairs will be carried out within the agreed SLA upon the

notification of a defect in the equipment, workmanship or materials.

4.16 Support and Maintenance

4.16.1 The bidder shall provide on-site technical support and maintenance. The supplier shall also provide

operational support if required.

4.16.2 The supplier shall provide hardware, software, and operational support for all items supplied. This shall

include problem solving, upgrades and enhancements to their systems. Suppliers shall give details on how they

intend to provide this support, together with information on any emergency arrangements.

Page 10: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 10 of 26

4.17 Confidentiality

4.17.1 The bidder shall keep all information confidential related to this bid (including the tender document) with

the same degree of care as it would treat its own confidential information. The bidders shall note that the

confidential information will be used only for the purposes of this bid and shall not be disclosed to any third

party for any reason whatsoever.

4.17.2 As used herein, the term “Confidential Information” means any written information, including without

intimation, information created by or for the other party, which relates to internal controls, computer or data

processing programs, algorithms, electronic data processing applications, routines, subroutines, techniques or

systems, or information concerning the business of financial affairs and methods of operation or proposed

methods of operation, accounts, transactions, proposed transactions or security procedures of either party or

any of its affiliates, or any client of either party, except such information which is in the public domain at the

time of its disclosure or thereafter enters the public domain other than as a result of a breach of duty on the

party of the party receiving such information. It is the express intent of the parties that all the business process

and methods used by the bidder in rendering the services hereunder are the Confidential Information of the

bidder.

4.17.3 At all times during the performance of the Services, the bidder shall abide by all applicable SRACP’s

security rules, policies, standards, guidelines and procedures. The bidder should note that before any of its

employees or assignees is given access to the Confidential Information, each such employee and assignees shall

agree to be bound by the term of this bid and such rules, policies, standards, guidelines and procedures by its

employees or agents.

4.17.4 The bidder should not disclose to any other party and keep confidential the terms and conditions of this

bid, any amendment hereof, and any Attachment or Annexure hereof.

4.17.5 The obligations of confidentiality under this section shall survive rejection / termination / expiry of the

contract for a period of eighteen (18) months.

4.18 Assignment Period

4.18.1 The assignment period for the scope of work is ten (10) months from the date of commissioning of scope

of work and effective date of operation.

4.18.2 Bidder should propose the implementation plan and schedule in the proposal. The tentative timetable is

provided below for the reference of the bidders.

Stage Date Duration Stage Date Duration

System Analysis & Design 11/2015 1month System Integration Test 05/2015 2month

System Development 12/2015 6month Production Rollout 07/2016 1month

Page 11: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 11 of 26

4.19 Insurance

4.19.1 The bidders are expected to have insurance to cover their liability such as loss, damage, or injury caused

to third parties by or due to the bidder or its employees or agents during the performance of the services under

this bid, and it shall take out and maintain adequate insurance in respect thereof for the entire solution and

covering their employees.

4.20 Disruption of Services

4.20.1 The items shall be operational irrespective of the kind of incidents. Any disruption in the services will

amount to a material breach. If the items are down due to any actions taken by the successful bidder (which can

be considered intentional and/or influenced), the penalty automatically payable by the successful bidder on a

per day basis shall be calculated as 2 times of the revenue loss till the last day of uninterrupted operation.

4.21 Intellectual Property Rights

4.21.1 The Intellectual Property Rights (IPR) for any development/developed or customized product to meet the

requirement of SI Project shall be with SRACP and its consortium partner.

4.21.2 If SRACP wants to use the IPR for the other projects other than the SI Project, it will do so at its own cost

for development and maintenance. The successful bidder shall have no rights on the solution being used by

SRACP on the new project of license fee for the same.

4.22 Exclusivity Right

4.22.1 The developed product and solution for SI Project shall be exclusive for SRACP and its consortium partner.

No other clients will be extended any services from this facility without SRACP and its consortium partner

consent.

4.23 Taxation

4.23.1 The bidder and its sub-contractors shall be obliged to pay all taxes on any moneys paid to them by SRACP

including but not limited to Salary Tax and Personal Assessment, Stamp Duty, Profits Tax, Property Tax, as the

case may be, to that end, SRACP shall be entitled to deduct and withhold from any fees due to the bidders and

its sub-contractors any money due as tax in accordance with the Ordinances and the Rules and Regulations

governed by the HKSAR and the Inland Revenue Department presently in force in relation to tax.

4.24 Limited Liability

4.24.1 In case the bidder does not complete the supply within delivery period specified in the order, action will

be taken against bidder to recover from them as agreed limited damages including administrative expenses and

not by way of penalty a sum equivalent to 1% per week of the contract price, the total damages so claimed shall

not exceed 15% of the total contract price.

Page 12: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 12 of 26

5 REQUIREMENTS OF OFFENDER REHABILITATION SERVICE INTEGRATED SYSTEM

A Requirement on Core Sections

Handle details of client in different service unit without data duplication

Export of raw data into excel or csv format with advance searching criteria by

authorized administrator

Handle client case intake and close case

Approval and disapproval mechanism embed in the client monitoring

Input the data of different case forms with update history is preferable

Handle form data searching

Allow administrator to revise and update the forms in accordance with service

modification

Data validation

Attachment of referral forms, files of membership forms and interview forms

Data statistics analysis and reports generation functions

Access log history

Records have different access right

Approval and endorsement functions for supervisor and social worker levels

Basic functions in existing systems (Refer to Annex I for details)

B Requirement on General Design

2 languages should be supported: English and Traditional Chinese

Responsive design is preferred

The design should be attractive while clearly presenting the content

Support attachment (e.g. pdf, doc, xls, etc.)

Support email sending (e.g. by linking of email URL to client local email application)

Support latest version of different well-known browsers. Any limitation in

browser is to be specified in the proposal

C Requirement on Data Management System

Support at least 2 level approval workflow for specific sections / page (to be specified

in user requirement collection phase), i.e. editor-level vs reviewer-level (or editor-level

vs approval level), especially for “Cases” editing

Requests for content publishing approval support with email alert (to reviewer

/approval)

Support attachment / photo / video uploading via DMS

D Requirement on Testing Platform

Provide testing / UAT environment before changes could be promoted to

production environments

Page 13: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 13 of 26

E Requirement on Technical

Security Requirement

o Support secured connection (e.g. https)

o Ensure not allowing overwriting / manipulation of any contents or pages

by external parties / unauthorized parties

o Ensure protection from known attack methods (e.g. SQL injection, cross-

site scripting, etc.)

o Ensure no easy way for downloading whole website (or particular pages/photos

(if applicable))

o For any Open Source tool proposed, vulnerability fix should be provided by

vendor

o Support at least 128-bit SSL/TLS encryption for sensitive data

transmission

o Ensure firewall protection/software control on system

Platform Requirement

o Existing Case Performance Management System configuration

o Hardware: Dual Intel Xeon 3.2GHz 2MB L2 cache with EM64T, 2-way SMP/ 2x

1GB std., 16GB max/Integrated ServeRAID 6i+

o Software: MS SQL server/ Miscrosoft Windows Server 2003

o 40000 records, 4000 active cases, 50 con-current users

o In the proposal to be provided, the approach and solution is needed to be

specified:

i. Data Backup Operation Plan

ii. Backup Restoration Plan

iii. Disaster Recovery Plan

iv. Estimated cost for the corresponding solution architecture

Support and Maintenance Requirement

Provide support and maintenance service which supports data management

change annually by vendor

In the proposal to be provided, the cost for support and maintenance

service should be quoted

F Requirement on Client Side

Authentication to DMS based on user accounts and user role

User role could be in level of section / pages that are authorized to be edited

User account and user role maintenance (e.g. creation / deletion / modification)

to be done via administrator account(s)

Page 14: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 14 of 26

Password control policy to be implemented in DMS

“Preview” feature before publishing

Support graph / photo maintenance via DMS

Support tracking of updating / last update information (e.g. by user, or

by date/time) is an advantage

G Requirement on Implementation Service

[Requirement collection]:

Collect design requirement and content requirement from user departments

[Implementation]:

Set up the platforms for revamped corporate system, including both production

site, testing site and DMS

Initial set up for content of revamped system, including both production site and

testing site, with extraction and migration from existing CPMS (if applicable)

[Assumption: all existing functions should be migrated to the new system]

[Documentation]:

Provide proper documentations, e.g. infrastructure diagram, specification, user

manual, etc.

H Additional Requirement for Proposal Submitted

To specify the infrastructure proposed

To specify any software / special components (e.g. SharePoint, SQL Server.. etc.)

and the corresponding cost in order to calculate total project cost

To specify any extra device (e.g. server, barcode reader, mobile application devices)

and corresponding cost for hosting video (if applicable) in order to calculating total

project cost

I Value added / Optional Functions

For example:

Voice Recognition/OCR functions on mobile apps

Page 15: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 15 of 26

6 EVALUATION CRITERIA

6.1 Tender responses will be evaluated by two processes: i) Technical Evaluation, and ii) Fee Evaluation.

Technical evaluation will be carried out first to ensure that the solutions proposed meet all technical

requirements specified in this invitation to tender. Fee evaluation will be conducted for tenders who have passed

the technical evaluation.

6.2 In principle, SRACP may select one tender with the highest total scores from technical proposal and fee

proposal. However, SRACP reserves the right to accept the whole or part of the tender and is not bound to accept

the highest scores or any tender.

6.3 The assessment criteria of Technical Evaluation are specified below.

45% Functionality and Services

Understanding of requirements, Solution Functionality, Solution Reliability, Solution

Scalability, Solution Resilience, Solution Operational Service, Solution Support Service,

Additional relevant functions

15% Methodology

Project approach and methodology, Project team structure and roles, Quality

management & assurance, Skill transfer & training approach

20% Organization

Company Profile, Past relevant experience, Skills & availability of team members, Expert

knowledge

20% Deliverables

User Guide for the new system, Administrator Guide, Prototype Document, Operational

Manual, Backup & Recovery Manual, Project Plan, System Parameter, Functional

Specification, Data Dictionary, Report Format Design

6.4 A total proposal scores of 100 is assigned to Technical Evaluation. Tender with scores less than 50 or failing

in any attribute may be regarded as unsuccessful and may not be considered further.

6.5 The three highest scores tenderers will be invited to have presentations and demonstrations.

6.6 All submitted materials to SRACP will not be returned.

Page 16: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 16 of 26

ANNEX I – Case Performance Management System Concept Overview

Figure 1: CPMS Concept Representation and Data Flows

Page 17: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 17 of 26

Figure 2: Intake Case Social Worker Procedure

Page 18: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 18 of 26

Figure 3: Case Transfer by Social Worker Procedure

Page 19: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 19 of 26

Figure 4: External Case Transfer Procedure

Page 20: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 20 of 26

Figure 5: Re-open Case Procedure

Page 21: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 21 of 26

Figure 6: Close Case Procedure

Page 22: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 22 of 26

Figure 7: Social Worker Transfer Procedure

Page 23: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 23 of 26

Annex II – Proposal Sheet

To: The Society of Rehabilitation and Crime Prevention, Hong Kong

Dear Sir/Madam,

Proposal Sheet

We, the undersigned, having read and examined in detail the specifications and all proposal documents in

respect of “Request for Proposal for Offender Rehabilitation Service Integrated System” against bid no.

SRACP/20150902 and do hereby propose to provide the services as per scope of work mentioned in the bid

document. We agree to unconditionally accept all the terms and conditions set out in the bid document.

Price and Validity: All the prices mentioned in our proposal are in accordance with the terms as specified in

bid document. We do hereby confirm that our proposal includes all taxes, duties, charges for destination etc.

Deviations: We declare that all the services shall be performed strictly in accordance with scope of work and

other conditions of the bid documents. No deviations are proposed in our bid proposal.

Time Schedule: We further declare that we will start and complete various tasks as per time schedule given

by us in the prescribed format.

Eligibility/Mandatory criteria: We confirm having submitted eligibility/mandatory criteria documents as

required in bid document. In case you require any further information/documentary proof in this regard before

evaluation of our proposal, we agree to furnish the same.

Agreement Performance Security: We hereby declare that our proposal is made in good faith, without

collusion or fraud, the information contained in the proposal is true and correct to the best of our knowledge

and belief, and nothing is concealed. This proposal includes all information necessary to ensure that the

statements therein do not in whole or in part mislead SRACP as to any material fact.

We understand that you are not bound to accept the lowest or any proposal you may receive.

We also agree that you reserve the right in absolute sense to reject all or any of the service specified in the bid

response without assigning any reason whatsoever.

It is hereby confirmed that I/We are entitled to act on behalf of our

corporation/company/firm/organization/consortium and empowered to sign this document as well as such

other documents, which may be required in this connection. Thanking you.

Yours faithfully

Authorized Signature & Company Chop : _________________________________

Name of Person Authorized to Sign (in Block Letters) : _________________________________

Position of the Signatory (in Block Letters) : _________________________________

Name of Tenderer in English (in Block Letters) : _________________________________

Date : _________________________________

Page 24: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 24 of 26

Annex III – Warranty

To: The Society of Rehabilitation and Crime Prevention, Hong Kong

Dear Sir/Madam,

Warranty

(1) By submitting a tender, the Tenderer represents and warrants that in relation to the tender of :

(i) it has not communicated and will not communicate to any person other than the Society of

Rehabilitation and Crime Prevention, Hong Kong (hereafter referred to as SRACP) the amount of

any tender price;

(ii) it has not fixed and will not fix the amount of any tender price by arrangement with any person;

(iii) it has not made and will not make any arrangement with any person as to whether it or that other

person will or will not submit a tender; and

(iv) it has not otherwise colluded and will not otherwise collude with any person in any manner

whatsoever in the tendering process.

(2) In the event that the Tenderer is in breach of any of the representation and/or warranties in Clause (1)

above, SRACP shall be entitled to, without compensation to any person or liability on the part of SRACP:

(i) reject the tender;

(ii) if SRACP has accepted the tender, withdraw its acceptance of the tender; and

(iii) if SRACP has entered into the contract with the Tenderer, terminate the contract.

(3) The Tenderer shall indemnify and keep indemnified SRACP against all losses, damages, costs or expenses

arising out of or in relation to any breach of any of the representations and/or warranties in Clause (1)

above.

(4) Clause (1) shall have no application to the Tenderer’s communications in strict confidence with its own

insurers or brokers to obtain an insurance quotation for computation of the tender price, or with its

professional advisers, and consultants or sub-contractors to solicit their assistance in preparation of

tender submission. For the avoidance of doubt, the making of a bid by a bidder to SRACP in public during

an auction will not by itself be regarded as a breach of the representation and warranty in Clause (1)(i)

above.

(5) The rights of SRACP under Clauses (2) to (4) above are in addition to and without prejudice to any other

rights or remedies available to it against the Tenderer.

Authorized Signature & Company Chop : _________________________________

Name of Person Authorized to Sign (in Block Letters) : _________________________________

Position of the Signatory (in Block Letters) : _________________________________

Name of Tenderer in English (in Block Letters) : _________________________________

Date : _________________________________

Page 25: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 25 of 26

Annex IV – Proposal Project One-off Costs

To: The Society of Rehabilitation and Crime Prevention, Hong Kong

Dear Sir/Madam,

Breakdown of Project Costs

One-off Costs Brief Description Costs (HK$)

1. Hardware

2. Software

3. Implementation Services

(Essential requirements

listed in section 5)

4. Implementation Services

(Optional requirements

listed in section 5 or

other value-added

modules)

Total Costs (HK$)

Authorized Signature & Company Chop : _________________________________

Name of Person Authorized to Sign (in Block Letters) : _________________________________

Position of the Signatory (in Block Letters) : _________________________________

Name of Tenderer in English (in Block Letters) : _________________________________

Date : _________________________________

Page 26: THE SOCIETY OF REHABILITATION AND CRIME ...2015/09/02  · Offender Rehabilitation Service Integrated System Page 5 of 26 3 DETAILS OF THE BID No. Particulars Details 1 Name and Address

Request for Proposal for Offender Rehabilitation Service Integrated System

Page 26 of 26

Annex V – Proposal Project Annual Recurrent Costs

To: The Society of Rehabilitation and Crime Prevention, Hong Kong

Dear Sir/Madam,

Breakdown of Project Costs

Annual Recurrent Costs Brief Description Costs (HK$)

1. Server hosting

2. System maintenance and

technical support

3. Hardware maintenance

Total Costs (HK$)

Authorized Signature & Company Chop : _________________________________

Name of Person Authorized to Sign (in Block Letters) : _________________________________

Position of the Signatory (in Block Letters) : _________________________________

Name of Tenderer in English (in Block Letters) : _________________________________

Date : _________________________________