The Sisyphean Challenge

of

Transforming Government

Laurence Millar

21 May 2009

Topics for discussion

My experience 2004 – 2009

What have others done?

What are the lessons?

STRATEGY

Where we are today

E-services – 2007 goal

The Shining Vision (2004)

• I go to a portal that caters to my area of interest, so the information and services are relevant

• The linked service I require is easy to find and understand

• I can see what the requirements and rules are for obtaining the service

• Where necessary, I can make a single application that sends all the relevant information to the contributing agencies

• I can obtain the service without knowing anything much about how the machinery works

Work streams / Development GoalsTrusted State

ServicesAccessible

State ServicesCoordinated

State AgenciesNetworked

State ServicesExcellent State

ServantsEmployer of

Choice

Enhancing public engagement

Managing the govt.nz space

Strengthening trust and securityTrust and

participation

Related New Zealand Government Strategies

Delivering value for money

Building standards and interoperability

Building the foundational infrastructure

Addressing collaboration

Providing collaborative tools

Fostering innovation and the use of technology

Building ICT professionalism

Integration and

efficiency

Providing authoritative data

Convenience and

satisfaction

Delivering government services

Enabling variety in delivery

Adding value to information

www.govt.nz

Personalisation and authentication

Actors in the all-of-govt model

ServiceUser

Identity Verification

Service

Key ProviderService

Service Agencies

Government Logon Service

2. “Can you prove it, please”

1. “Hi. I’m Jenny”

5.“Hi Jenny, what can I do for you?”

3. “igovt: Please tell the agency who I

am”

4. “You are dealing with

Jenny”

Topics for discussion

My experience 2004 – 2009

What have others done?

What are the lessons?

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Evolving CIO Role

Technology, information management, security, access and privacy strategies and architectures

Interoperability

IT standards and policyTechnology architecture Interoperability

GOL launched

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Chief Informatics Officer created

The “Blueprint” Y2KService

Improvement

Privacy and security policy

Service visions & catalytic projects

Horizontal Reviews:

CAS, IT & service delivery

Technology and information management strategies and architectures

InteroperabilityCitizen-centric service

New Service Sector created

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Strategic Objective

Areas of Focus

KeyEnablers

Management ExcellenceGovernment is well managed and accountableand resources are allocated to achieve results

Management ExcellenceGovernment is well managed and accountableand resources are allocated to achieve results

ManagementOversight

ManagementOversight Expenditure

Management

ExpenditureManagement

Service Transformation Service Transformation

Public Service RenewalPublic Service Renewal

Management ApproachesManagement Accountability

Framework (MAF)

Learning, Innovation & Change ManagementLearning, Innovation

& Change Management

Public Service ValuesPublic Service Values

Resu

lts &

Perfo

rman

ceR

esults &

P

erform

ance

Go

vernan

ce and

S

trategic D

irection

s G

overn

ance an

d

Strateg

ic Directio

ns

Policy & ProgramsPolicy & Programs

Citizen Focused Service

Citizen Focused Service

PeoplePeople

StewardshipStewardshipAccountabilityAccountabilityRisk Management

Risk Management

1. Values and Ethics2. Corporate Performance Framework3. Corporate Management Structure4. Extra-Organizational Contribution5. Quality of Analysis6. Evaluation7. Integrated Performance Information8. Managing Organizational Change9. Risk Management10. Fair, Enabling Workplace11. Productive, Principled Workforce12.12. Information ManagementInformation Management13.13. Information TechnologyInformation Technology14. Asset Management15. Project Management16. Procurement17. Financial Management and Control18. Internal Audit19.19. Responsiveness to Citizens’ NeedsResponsiveness to Citizens’ Needs20. Alignment of Accountability

Instruments21.21. Security and Business ContinuitySecurity and Business Continuity

Indicators

Expectations

Management in Government

E-Government and ITOffice of Management and Budget

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Keys to Success – Measures/Accountability

PMA Scorecard

• Executive Review• Quarterly Updates• Multiple Status/Progress Indicators

Implementation Plans

Performance Metrics

Earned Value ManagementMonthy Burn Rate ($)

$40,000

$50,000

$60,000

$70,000

$80,000

6-Ja

n

13-J

an

20-J

an

27-J

an

3-Feb

10-F

eb

17-F

eb

24-F

eb

3-M

ar

10-M

ar

17-M

ar

24-M

ar

31-M

ar

7-Apr

14-A

pr

21-A

pr

28-A

pr

5-M

ay

12-M

ay

19-M

ay

26-M

ay2-

Jun

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E-Gov Implementation Plans

For FY 2007… 26 of 28 agencies had mutually accepted

Plans 81% of milestones (or 978) met 7% of milestones (or 83) missed 13% of milestones (or 152) moved within FY 2007

We are achieving results through the use of the E-Gov Implementation Plans…

Provide milestones to gauge E-Gov progress… Linked to quarterly PMA E-Gov Scorecard Mutually agreed to by Initiatives, Agencies,

and OMB Provide objective standards for evidence

of completion

7%

13%

81%

93%

0% 20% 40% 60% 80% 100%

Milestones missed

Milestones movedwithin FY 2007

Milestones met

Agencies withaccepted Plans

Agency Implementation Plans for FY 2007

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The Original E-Government InitiativesGovernment to Government Grants.gov Geospatial One-Stop Disaster Management SAFECOM E-Vital

Government to Business E-Rulemaking Expanding Electronic Tax Products For

Businesses Federal Asset Sales International Trade Process Streamlining Business Gateway Consolidated Health Informatics

Government to Citizen Recreation One-Stop GovBenefits.gov E-Loans IRS Free File USA Services

Internal Efficiency & Effectiveness E-Training Recruitment One-Stop Enterprise Human Resources Integration E-Clearance E-Payroll E-Gov Travel Integrated Acquisition Environment E-Records Management

Cross-CuttingE-Authentication

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Citizen Centric

Shared Services

Professionalisation

Common Infrastructure

Data sharing

Information Management

Information Assurance

Identity Management

Technical Standards & Architec.

Sharing Culture

Portfolio Management

Reliable Project Delivery

Supplier Management

Innovation

Service Design

IT Profession

CIO Council

CTO Council

Supply Management Board

IT Profession Board

Reliable Delivery Board

Pan-Government Shared Services Group

CIO Council

CTO Council

Supply Management Board

IT Profession Board

Reliable Delivery Board

Pan-Government Shared Services Group

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Common Themes

• Small number of e-government priorities

• Embedded in a wider transformation agenda

• Progress measured from the center

• Results published (quarterly/annually)

Topics for discussion

My experience 2004 – 2009

What have others done?

What are the lessons?

ASB?

On the journey from the Industrial Age to the Information Age - where are we?

Industrial age Information age

TradeMe?

Air New Zealand?New Zealand Gov’t?

Swedish Gov’t?

Levers to drive progress on the journey Legislation Leadership Persuasion People power Publication Investment logic or...