the singapore marketer - MIS...Joreen Yee [email protected] Publisher Marketing Institute of...

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the singapore marketer knowledge for marketing excellence jan-mar’16 $5.35 incl. GST MCI (P) 129/06/2015 14 Marketing in the Virtual World 20 Creativity vs Content- Which delivers business value? 26 Handling Negative Feedback on Social Media PLUS+ CREATIVITY on

Transcript of the singapore marketer - MIS...Joreen Yee [email protected] Publisher Marketing Institute of...

Page 1: the singapore marketer - MIS...Joreen Yee joreen.yee@mis.org.sg Publisher Marketing Institute of Singapore 51 Anson Road #03-53 Anson Centre Singapore 079904 Tel: (65) 6327 7572 Fax:

the singapore

marketerknowledge for marketing excellence jan-mar’16

$5.35 incl. GSTMCI (P) 129/06/2015

14 Marketing in the Virtual World

20 Creativity vs Content- Which delivers business value?

26 Handling Negative Feedback on Social Media

PLUS+

CREATIVITY

on

Page 2: the singapore marketer - MIS...Joreen Yee joreen.yee@mis.org.sg Publisher Marketing Institute of Singapore 51 Anson Road #03-53 Anson Centre Singapore 079904 Tel: (65) 6327 7572 Fax:
Page 3: the singapore marketer - MIS...Joreen Yee joreen.yee@mis.org.sg Publisher Marketing Institute of Singapore 51 Anson Road #03-53 Anson Centre Singapore 079904 Tel: (65) 6327 7572 Fax:

The Singapore Marketer is a quarterly magazine published by Marketing Institute of Singapore. Printed in Singapore by

Stamford Press Pte Ltd. 209 Kallang Bahru, Singapore 339344. Tel: (65) 6294 7227 MCI (P) 129/06/2015.

Subscription is available upon request; please contact Joreen Yee at [email protected].

The views expressed in The Singapore Marketer do not necessarily represent those of the Marketing Institute of Singapore. No

responsibility is accepted by the Institute or its staff for the accuracy of any statement, opinion, or advice contained in the text

or advertisements, and readers are advised to rely on their judgment or enquiries, and to consult their own advisers in making

any decisions which would affect their interest. All materials appearing in The Singapore Marketer is copyright. No part of the

publication may be reproduced without prior written permission of the Marketing Institute of Singapore. The Marketing Institute

of Singapore welcomes contributions and letters. These might be edited for clarity or length. Articles, letters and requests to

reproduce articles appearing in The Singapore Marketer should be sent to the Editor, Marketing Institute of Singapore, 410 North

Bridge Road, Singapore 188726 or write to [email protected].

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Editor’s Note

THE SINGAPORE MARKETER

January - March 2016

Editor

Dean Shams

Contributing Writers

Chris J Reed, Veronica Lind, Mohamed

Fadhil, Ken Hudson, Jacky Tan, Seamus

Phan, Robin de Rooij and Christophe Le

Yoanc

MIS EXECUTIVE COUNCIL

President

Roger Wang

1st Vice President

Bhavik Bhatt

2nd Vice President

Lee Kwok Weng

Honorary Secretary

Dean Shams

Assistant Honorary Secretary

Leonard Zuzarte

Honorary Treasurer

Paul Lim

Asst Honorary Treasurer

Lydia Neo

Co-opted Council Members

Alex Lim

Freddy Tan

Gerry Gabriele Seah

Design & Layout

Kelvin Wang

Production, Advertising & Circulation

Joreen Yee [email protected]

Publisher

Marketing Institute of Singapore

51 Anson Road #03-53 Anson Centre

Singapore 079904

Tel: (65) 6327 7572 Fax: (65) 6327 9741

Email: [email protected]

Website: www.mis.org.sg

Dean ShamsEditor

Dean is the founder and PR strategist of KinetiqBuzz PR

He can be contacted at [email protected]

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Content Page

A MARKETER’S STORY

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FEATURE

18

FOCUS

24

GURU TALK

14

BUSINESS SCHOOL

28

LEARNING SITE

34

3

SPOTTED51

04COVER STORY

38

GETTING TO KNOW OUR COUNCIL MEMBER

48

42

MARKETER@WORK

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Creativityon LinkedIn - How it Can be Done

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Cover Story

As a social media platform, LinkedIn is still one of the most underutilised tools in the world, especially when compared to Facebook, YouTube and Instagram.

FOR THE JOB SEEKER

Myth

Reality

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How you can get creative

... ensure you keep up your LinkedIn

account and build your brand up with

relevant and consistent content“

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Cover Story

FOR THE NON-SEEKER / INDUSTRY LEADER

Myth

Reality

How you can get creative

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FOR THE COMPANY

Myth

Reality

How you can get creative

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Cover Story

ABOUT THE WRITER

Chris J Reed

Footsteps to follow

... LinkedIn is one of the best ways to

help you with your personal branding.“

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the singapore marketerjan-mar’16

Daniel Ong and Jaime Teo

Interview with

Tell us the story of Twelve Cupcakes and why did you start this business?

The celebrity couple, Daniel and Jaime, ushered in the whole cupcake revolution and craze in Singapore

since 2011. Their passionate project, Twelve Cupcakes, has emerged as the most common cupcake store in

recipes? Let’s hear the couple spill the beans.

What is Twelve Cupcake’s brand promise and how do you keep to it?

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A Marketer’s Story

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the singapore marketerjan-mar’16

Where and how did you build brand awareness for Twelve Cupcakes?

How do you engage with your customers?

We hold contests, share social posts

on our various platforms and we are

how to improve.

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A Marketer’s Story

Do you think cupcakes are fad? Inwhat ways do you ensure a constant stream of regular customers?

by setting up Dulce & Sucre that offers wider range of pastries and even coffee. Why this move?

What is your expansion plan in the next two years?

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the singapore marketerjan-mar’16

Page 17: the singapore marketer - MIS...Joreen Yee joreen.yee@mis.org.sg Publisher Marketing Institute of Singapore 51 Anson Road #03-53 Anson Centre Singapore 079904 Tel: (65) 6327 7572 Fax:

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Focus

6 Reasons Why Singapore

Businesses Need

Content

Marketing?

Content marketing is a very simple marketing strategy that involves the creation of branded content related to your targeted consumers.

THE CONTENT MARKETINGOPPORTUNITY IN SINGAPORE

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the singapore marketerjan-mar’16

#1 Establish Your Brand Credibility #2 Give Consumers The Reason ToKnow About Your Brand!

The more branded content your

consumers will see your brand as the

expert or thought leader in your industry.

#3 Most of Your Competitors Aren’t Doing That!