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The role of ICT and telecommunication companies as service providers

Roundtable 6c on CIRED 2011Frankfurt, June 7, 2011

Ulrich ReberSmart Grid SolutionsNokia Siemens Networks

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Improved operational efficiency & customer centricity with our solutions

Introduction of smart grid generates the need for ICT in the utility sector

Smart Customer• Enable customers’ control and

customer centricity• Rating and tariffing

Smart Grids• Communication• Demand control• Dynamic management of smart

grids

Smart Generation• Management of distributed

energy sources, generation and quality

Optim

ized processes and workflow

s

Demand for ICT• ICT a key enabler for smart grid• Close integration of the electrical and ICT

infrastructures• Significant similarities to Telco world exist

• Telco assets will play a key role in the transformation of the electrical energy system

Reducing complexity & controlling cost

Managing the “traffic” explosion

Establishing sustainable role in the ecosystem

Keeping today´s customers & adding value

Driving efficiency & environmental sustainability

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Power utility – business challenge ICT enablers Communication

ICT role in smart grids

Smart customer • Real-time monitoring, control and payments

• Prepaid systems • Customer trust, privacy and

acceptance for new services

• Multivendor and multi-technology management

• Billing and rating systems• Customer data management systems

Smart grids • Management of dynamic grids • Network balancing with

unpredictable generation• Management of active distributed

resources

• Two-way and real-time network element management

• Flexible control of active resources and demand

• Integrated management of SG components

Smart generation• Renewable generation is by nature

difficult to forecast• Distributed generation influences

quality • Generation points may also be

consumption points

• Collection and analysis of historical data to predict renewable generation

• New management applications for distributed generation and customer demand

• Management of consumer behavior and distributed energy sources

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Improved operational efficiency & customer centricity with our solutions

Revolution of energy servicesEuropean market view

Basic

Value added

Ene

rgy

serv

ices

Direct Indirect

Basic connection

Selection by eGeneration type

Connection for micro-generation

Basic services for eMobility

Market priced contracts

Remote management of consumption

Reports on consumption

Ultra fast charging for eMobility

Control loads for B2B

Management of distributed/ micro generation Dynamic tariffs

Remote metering

Slow charging for eMobility

Quick charging for eMobility

Day/night tariffs

Bonus programs

Real time tariffs

Smart appliances

eMobility ”roaming”

Degree of utility control on service

Longer-term

Near term

Mid-term

Today (basic)

Today (additional)

Prepaid Energy

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For internal useSmart Grid Solutions / Management Presentation / v1.0

Smart steps towards fully-fledged smart grids

Support substation and distribution automation to ensure security of supply

Full Grid Connecti-vity

Real-time monitoring and billing to enable dynamic tariffs and prepaid energy

SmartRating

Integration of distributed renewable power generation sources

Renewable Energy Managem.

Provision of charging points & management of the related billing infrastructure

eMobility

Balance electricity supply and demand to reduce peaks and join in e-markets

ActiveDemandResponse

Connectivity – to provide an overall infrastructure with bi-directional communication

Software – to enable value-add services and process high volumes of Smart Grid data traffic in near real-time

Services – expertise and support to build, run or outsource Smart Grid communications networks

kWh

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Rating and Billing related business challenges

Efficient management of tariffs (time- or load-based)

Non-technical losses and bad debt: revenue reduction up to 30%-40% in some markets

Customer loyalty and experience

Customers are also producers (prosumers)

Support for electric vehicle charging (private and public) and providing a seamless customer experience

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Rating and Tariffing

ERP Layer

Meter Data Management

Meters

Connectionlayer

Tariff Management:

CRM ERP system

InvoicingCustomer Self Care

Customer Care

Meter data collection platform (Vendor 1)

Meter data collection platform (Vendor 2)

Meters

Business Intelligence

Reports

Home Area Network Last Mile Wide Area Network

Meters Meters

Basic energy rates Time of Use rates Dynamic rates

Bonus programs Notifications Prepaid Energy

DataCollection

Mediation SW VEE Versioned data storage

Application enablement etc.

Top-upMeter Data Management

Mediation SW VEE Versioned data storage

Application enablement etc.

Basic energy rates Time of Use rates Dynamic rates

Bonus programs Notifications Prepaid Energy Top-up

Prepaid Energy Solution Architecture

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For internal useSmart Grid Solutions / Management Presentation / v1.0

Smart Grid Solutions – wide variety of projects and customers

Jointly develop, test and install a smart grid in the Kalasatama district of Helsinki, Finland

Telco-to-Wind application to extract data from various turbine vendors and normalize them into one unified view

Field service management based on a SaaS modelfor automatic and most efficient allocation of resources

Enabling eMobility by adopting proven mo-bile communicationtechnology to manage subscribers and payment

Secure communication network to guarantee data security in the power distribution network of Turku Energia

World’s first WiMAX network for full remote smart meter management in Victoria, Australia

New business models and ICT-solutions for e-mobility allowing attractive tariff concepts and value-added services

Increase bandwidth of communications network to keep DEWA in control of data from a growing number of substations

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Thank you!