The Riveter: TEAM · The Riveter learns basic information about potential members such as their...
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Lauren Beehler Zena Getachew Yvonna Skrinnik Brynn Tweeddale The Riveter: Helping The Riveter, a female-forward coworking space, track the needs, motivations, and goals of members on a digital interface to help better understand and serve their community. PROBLEM STATEMENT Collecting Member Feedback DATA COLLECTION PROCESS FOR MEMBERS FOR THE RIVETER INTIAL ONLINE EXPOSURE VISITING THE SPACE FOR THE FIRST TIME NEW MEMBER ORIENTATION DAY-TO-DAY INTERACTIONS & EVENTS REGULAR CHECK-INS & FEEDBACK SURVEYS Potential members learn the values of The Riveter and basic information such as hours, locations, and events offered. The Riveter learns basic information about potential members such as their name, email, and phone number. When visiting, potential members learn about membership types and the amenities available and are introduced to feel of the community. The Riveter learns more about their lead’s business and position, their business needs, and their need for a coworking space. New members learn about the norms of the space, the internal online communities, and are introduced to the member feedback system. The Riveter learns the immediate concerns of new members such as their support needs, desired events, and preferred community introduction. Members grow connections with the community and learn reasonings behind events offered and updates based on member feedback. The Riveter learns about the daily interactions of members, then records feedback on events and daily experiences with the feedback system. Members learn of new updates and events. They receive responses to past feedback and recognition for their community impact. The Riveter receives general feedback plus quantitative ratings of experiences and qualitative responses about members’ frustruations and joys. TEAM PROCESS Our Recommendations FIELD RESEARCH 8 sessions in 2 Riveter locations INTERVIEWS 10+ key stakeholder & member interviews ONLINE SURVEY 35 member responses in 2 weeks ANALYSIS & IDEATION 2 analysis workshops & initial design sketches PROTOTYPING 2 iterations of a digital interactive prototype USABILITY TESTING Tested with over 10 users, leading to final iteration
Transcript of The Riveter: TEAM · The Riveter learns basic information about potential members such as their...
Lauren BeehlerZena GetachewYvonna SkrinnikBrynn Tweeddale
The Riveter:
Helping The Riveter, a female-forward coworking space, track the needs, motivations, and goals of members on a digital interface to help better understand and serve their community.
PROBLEM STATEMENT
Collecting Member Feedback
DATA COLLECTION PROCESS
FOR MEMBERS FOR THE RIVETER
INTIAL ONLINE EXPOSURE
VISITING THE SPACE FOR THE FIRST TIME
NEW MEMBER ORIENTATION
DAY-TO-DAY INTERACTIONS & EVENTS
REGULAR CHECK-INS & FEEDBACK SURVEYS
Potential members learn the values of The Riveter and basic information such as hours, locations, and events offered.
The Riveter learns basic information about potential members such as their
name, email, and phone number.
When visiting, potential members learn about membership types and the
amenities available and are introduced to feel of the community.
The Riveter learns more about their lead’s business and position, their
business needs, and their need for a coworking space.
New members learn about the norms of the space, the internal online
communities, and are introduced to the member feedback system.
The Riveter learns the immediate concerns of new members such as their
support needs, desired events, and preferred community introduction.
Members grow connections with the community and learn reasonings
behind events offered and updates based on member feedback.
The Riveter learns about the daily interactions of members, then records
feedback on events and daily experiences with the feedback system.
Members learn of new updates and events. They receive responses to past
feedback and recognition for their community impact.
The Riveter receives general feedback plus quantitative ratings of experiences
and qualitative responses about members’ frustruations and joys.
TEAM
PROCESS
Our Recommendations
FIELD RESEARCH8 sessions in 2 Riveter
locations
INTERVIEWS10+ key stakeholder &
member interviews
ONLINE SURVEY35 member responses in
2 weeks
ANALYSIS & IDEATION 2 analysis workshops & initial design sketches
PROTOTYPING2 iterations of a digital interactive prototype
USABILITY TESTINGTested with over 10 users, leading to final iteration
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