The right asset. In the right place. At the right time. TR1033 Mobile Printer Service 2010 Required...

The right asset. In the right place. At the right time.

TR1033 Mobile Printer Service 2010

Required course for Mobile ZASP Certification

Zebra Confidential1

Please make sure all mobiles are switched off

Feel free to ask any questions during the training course

Mobile ZASP Certification

Practical Workshop Completion RW Series Repair Workshops QL Series Repair Workshops Unit Test QL420+ & RW420 Series Completion MZ Series Repair Workshops Configuration Lab with Label Vista 3.5

Instructor sign off (Pass / Fail)

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Course AgendaDay Format

09.00 Introductions & Logistics

09:10 Overview of Mobile Printer Range

09:20 Working with Zebra, parts I, II, III

10:15 RW Series Overview & Repair Workshop

11:00 Coffee Break

11:15 QL Plus Series Mobile Printer Overview &

Repair Workshop

12:00 Lunch

13:00 Unit Test & Calibration (QL420+ & RW420) Lab

14:30 Break

3

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Course Agenda

Day Format (continued)

14:45 Label Vista Install and Configuration Lab

15:30 Zebra Net Bridge Install and Configuration Lab

16:15 Course Review – Final Q & A

16:30 Open Lab

17:30 Course End

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Introduction &Logistics


Your trainer

Delegates

What skills you have?

What skills you wish to develop?

MOBILE ZASPCERTIFICATION TRAINING

Mobile Printer Overview



Overview: Zebra Printer Range



Mobile: including RW Series, QL Series, & MZ Series

New: Waiting Maintenance Manuals – Launched

P4T & EM220


Working with Zebra

Part 1: Ordering Spare Parts


Ordering Spare Parts

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Finding a DistributorFinding a Distributor

To find a Distributor, go to www.zebra.com (fig a), navigate to the Gold landing page are called ‘How to Buy’ and then under the ‘Find Zebra Products’ select ‘Distributors’ (fig b) and follow the wizard to locate an appropriate partner (fig c).

To find a Distributor, go to www.zebra.com (fig a), navigate to the Gold landing page are called ‘How to Buy’ and then under the ‘Find Zebra Products’ select ‘Distributors’ (fig b) and follow the wizard to locate an appropriate partner (fig c). Fig bFig b Fig cFig c

Spare Parts can be ordered in several ways:

•Directly with Zebra if you are an Associate, Advanced, Premier or Authorised Distributor partner by contacting your internal sales representative (ISR).

•Directly from an Distributor or an Zebra Authorised Service Provider (ZASP) or Independent Zebra Authorised Service Provider (IZASP).




Fig aFig a

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Ordering Spare Parts

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Finding a ZASP/IZASPFinding a ZASP/IZASPFinding a DistributorFinding a Distributor

To find your ZASP/IZASP start again from www.zebra.com (fig a), navigate to the Gold landing page area called ‘How to Buy’ and then under ‘Find Zebra Products’ select ‘Authorised Service Providers’ (fig b), complete the wizard (fig c), and contact your preferred ZASP or IZASP.

To find your ZASP/IZASP start again from www.zebra.com (fig a), navigate to the Gold landing page area called ‘How to Buy’ and then under ‘Find Zebra Products’ select ‘Authorised Service Providers’ (fig b), complete the wizard (fig c), and contact your preferred ZASP or IZASP.

Fig aFig a Fig bFig b Fig cFig c

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Working with Zebra

Part 2: Warranty & RMA Processes

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http://www.zebra.com/id/zebra/na/en/index/service_support/options/product_warranty.html

Product Warranty (Repair & Replace)

Product Timeframe

ZebraNet® Print Servers & Batteries 12 Months

Barcode Parts: Printers, Chargers, Power Supplies, Hardware Keys, Media, Ribbon

12 Months

Printheads 6 Months

Spare Parts 3 Months

Accessories 1 Month

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Repair Warranty• 90 days from Shipment

• 6 Months for Printhead Installation (Fitted by ZASE)

• 90 Days for Batteries (date of purchase)

http://www.zebra.com/id/zebra/na/en/index/service_support/options/product_warranty.html

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ITEM TIME FRAME SEND TOPrinters Within 12 months Zebra / IZASP

Zebra Printserver Within 36 months IZASP

Printer Spare Parts Within 3 months Supplier of spare parts

Batteries Within 3 months Supplier of battery

Chargers/Power Units Within 12 months Supplier of product

Hardware Keys Within 12 months Supplier of key

Media/Ribbon Within 12 months Supplier of media

Accessories Within 1 month Supplier of accessories

Printheads Within 6 months of installed date ZASP who installed printhead subject to warranty inspection

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Guidelines to Claiming Your Warranty

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Zebra Return Appointment Process:

• Obtain a return material authorisation (RMA) # from Zebra•Request an RMA # from [email protected] •Ensure RMA # is on outside of shipping container

• Ship to Zebra (freight – prepaid) with signed RMA Confirmation

• Pack the item(s) in original packing carton or equivalent•Damage in transit may be cause for voiding the warranty

• Zebra will ship and pay for transportation costs where item(s) are repaired under warranty.

Note: IZASP/Supplier Warranty processes may be different (Contact them individually for more details)

Zebra Return Appointment Process:

• Obtain a return material authorisation (RMA) # from Zebra•Request an RMA # from [email protected] •Ensure RMA # is on outside of shipping container

• Ship to Zebra (freight – prepaid) with signed RMA Confirmation

• Pack the item(s) in original packing carton or equivalent•Damage in transit may be cause for voiding the warranty

• Zebra will ship and pay for transportation costs where item(s) are repaired under warranty.

Note: IZASP/Supplier Warranty processes may be different (Contact them individually for more details)

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Voiding Your Warranty:

• Modification or repair of a covered product by end user or any non-authorised Zebra service provider.

• Improper use or installation.• Damage by accident or neglect.• Failure to conduct regular maintenance or cleaning.• Failure to protect against ESD or adverse temperature.• Failure to use only Zebra® printheads or other parts. • Failure to use only Zebra ® media (wear evidenced against warranty).• Failure to follow the Return Appointment Process (RMA).

Voiding Your Warranty:

• Modification or repair of a covered product by end user or any non-authorised Zebra service provider.

• Improper use or installation.• Damage by accident or neglect.• Failure to conduct regular maintenance or cleaning.• Failure to protect against ESD or adverse temperature.• Failure to use only Zebra® printheads or other parts. • Failure to use only Zebra ® media (wear evidenced against warranty).• Failure to follow the Return Appointment Process (RMA).

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Working with Zebra

Part 3: Gaining Technical Support


Part 3: Technical Support


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TSEuropeEmail [email protected] Document

& File Library

FrequentlyUpdated

1600+ Documents

Accessible by all24/7

Full List

Certificates & Bulletins

Manuals & Cables

Parts & Price Lists

+ + ++

Part 3: Technical Support – Email Back

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Using Email Back

First create a new mail message to [email protected].

Please fill this in now.

Using Email Back

First create a new mail message to [email protected].

Please fill this in now.

User is asked to fill in the correct text field, then progress to next screen.


Email Back is simple to use. Just send an e-mail to [email protected] and using the text you have specified in the subject field you will be sent back the relevant documents. Using Email Back you can access a constantly maintained library of manuals and other useful technical documents. Containing over 1600 files, the library is available any time of the day or night.


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Email Back is simple to use. Just send an e-mail to [email protected] and using the text you have specified in the subject field you will be sent back the relevant documents. Using Email Back you can access a constantly maintained library of manuals and other useful technical documents. Containing over 1600 files, the library is available any time of the day or night.


Using Email BackIf we enter the subject ‘Email List’ the service will return documents that contain E-mail

Back subject lines that you can use to access technical support documentation. It’s a good place to start when using E-mail Back.

Note: On if you use a subject that is unknown no document will be returned.

Please enter the subject ‘Email List’.

Using Email BackIf we enter the subject ‘Email List’ the service will return documents that contain E-mail

Back subject lines that you can use to access technical support documentation. It’s a good place to start when using E-mail Back.

Note: On if you use a subject that is unknown no document will be returned.

Please enter the subject ‘Email List’.



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Using Email BackThe message is now sent to the zebra website where the server deals with the request.

Using Email BackThe message is now sent to the zebra website where the server deals with the request.

www.zebra.com


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Using Email BackThe reply message is sent back from the server with a list of documents attached.

Using Email BackThe reply message is sent back from the server with a list of documents attached.

www.zebra.com

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Using Email BackThe user can now open any of the attached files to view more information.

Double click on the ‘Emailback Complete List.doc’

Using Email BackThe user can now open any of the attached files to view more information.

Double click on the ‘Emailback Complete List.doc’

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Using Email BackThis document (like all of the others attached to the return e-mail), contains further email back

links which link to over 1600 documents on the Zebra server.

Using Email BackThis document (like all of the others attached to the return e-mail), contains further email back

links which link to over 1600 documents on the Zebra server.

User is able to scroll around the technical bulletins document to explore what is contained.

User is able to scroll around the technical bulletins document to explore what is contained.

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Part 3: Technical Support – KnowledgeBase

Say for example we are using a HC 100 and the Wireless signal indicator is amber.

First we go to http://www.zebra.com/knowledgebase and select the relevant printer from the list.

Select the HC 100 from the list.


First we go to http://www.zebra.com/knowledgebase and select the relevant printer from the list.

Select the HC 100 from the list.

The Knowledge Base is a resource on the Zebra website containing detailed technical information about all the Zebra products. These resources are freely available and can be accessed by anyone.

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We now have a list of resources for this printer. As you can see there are a large number of resources here. To narrow down the search we can select the category which is relevant to our problem.

Select ‘Networking and Connectivity’ under the heading Categories.


We now have a list of resources for this printer. As you can see there are a large number of resources here. To narrow down the search we can select the category which is relevant to our problem.

Select ‘Networking and Connectivity’ under the heading Categories.

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We now have a more concise list which is relevant to our search topic, so it should be easier to pick out our solution.

Select ‘HC 100 Wireless Signal Indicator’ under the heading Solutions.


We now have a more concise list which is relevant to our search topic, so it should be easier to pick out our solution.

Select ‘HC 100 Wireless Signal Indicator’ under the heading Solutions.

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Select ‘HC100 Wireless Signal Indicator’ under the heading Fact.


Select ‘HC100 Wireless Signal Indicator’ under the heading Fact.

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You can now see that the amber light shows that the HC 100 is associated with the network with weak signal strength.


You can now see that the amber light shows that the HC 100 is associated with the network with weak signal strength.

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You need to request an account to be able to send technical support queries directly to Zebra on-line.

To create an iSupport case you first need to log in to (http://www.zebra.com/techrequest).

You need to request an account to be able to send technical support queries directly to Zebra on-line.

To create an iSupport case you first need to log in to (http://www.zebra.com/techrequest).

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Part 3: Technical Support – iSupport

If you are unable to find a solution to a technical problem using any of the three previous methods then you can use iSupport case logging to give you a direct answer to your specific technical problem.

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Part 3: Technical Support – iSupport

From here you can create a case and wait for an answer.

Zebra aims to respond within 48 hours, so if you can wait for a reply this is a good way to send in your questions. If not, pick up the phone and call us at +44 (0) 1628 55 6000 and ask for technical support!

From here you can create a case and wait for an answer.

Zebra aims to respond within 48 hours, so if you can wait for a reply this is a good way to send in your questions. If not, pick up the phone and call us at +44 (0) 1628 55 6000 and ask for technical support!

Zebra Confidential


Mobile ZASP Certification Training

RW Series Mobiles




Mobile: including RW 420, QL Series, MZ Series& Cameo for legacy


RW SERIES

Repair Workshop




QL Plus Series Mobiles



QL Plus SERIES

Repair Workshop



Mobile ZASP Training & Certification

Unit Test Software


Unit Test

Unit test is software which is used with the QL and RW range of mobile printers and is used to do the following:

Test and calibrate all the sensors of the printer. This includes the bar sensor, gap sensor, peel sensor, media width sensor and head open sensor.

Test the communication ports of the printer. This includes the serial port and the USB port.

Test the LCD and keypad. Test the print quality of the printer and the printhead. Unit test also sets and verifies the serial number of the printer and sets

all the other parameters of the printer. Unit test is an essential piece of software when replacing the MLB of a

printer.


Unit Test

Please ensure you have all of the following for this training:

Latest version of Unit test downloaded and installed. A QL printer with a fully charged battery. (Preferably a QL420+) Printed instructions. Grey & white calibration swatches. (P/N: AA15417-1 & AA15417-2)


Unit Test

Media width sense test fixtures. (P/N: AF16661-1, AF16661-2, AF16661-3 & AF16661-4)

Serial and USB cables. (P/N: BL11757-001 & AT17010-1)


Unit Test

Connect the serial cable to the serial port (com1) of the computer. Connect the USB cable to the USB port of the computer.


Unit Test

Ensure there are no Zebra printer drivers loaded in windows as this may prevent unit test from communicating with the printer. If any Zebra printer drivers are loaded please delete them.

Also make sure there are no other applications running which use the serial com ports as this may also prevent unit test from communicating with the printer.


Unit Test

Load media into the printer and print a configuration label by pressing and holding the feed button then press and release the power button and keep the feed button pressed. When printing starts release the feed button.

Connect the serial cable to the serial port of the printer. Check the baud rate of the printer on the configuration label.


Unit Test

Run unit test. Click on options and then baud rate and set the printer baud rate to the

same the baud rate printed on the configuration label. In this example the baud rate of the printer is 19200 bps. Then click on ok.


Unit Test

Click on options and then ports and check the Printer Port is set to Com1. Then click on ok.


Unit Test

In this example we will be testing a QL420 printer using unit test. Select Unit Test (QL Series) by clicking on option 4.

A window will then appear asking to check the printer is connected, click on ok.


Unit Test

Type in your name and then click on Ok.


Unit Test

Scan or type in the serial number of the printer.


Unit Test

The serial number and CSD/PCC number can be found on the back of the printer.


Unit Test

Scan or type in the CSD number and then click on continue. A window showing the entered CSD number will then appear. Click on Ok.


Unit Test

Unit test will automatically set the default printer settings based on the CSD number that was entered. Ensure the options are correct then click on Continue.


The Media Sensor Test calibrates the media width sensor of the printer. Remove the media and bring end-caps to rest position as shown. Then click on Test.

Unit Test


Unit Test

When prompted insert AF16661-2 (2” media width sense fixture) into the printer as shown and click on Ok.


Unit Test

Then when prompted remove AF16661-2 and place AF16661-4 (4” media width sense fixture) into the printer as shown. Then click on Ok.


Unit Test

After a short time unit test will show the Media sense reading. Click on Ok.


Unit Test

Unit test should then show Pass calibration. Click on Ok. If unit test fails calibration then the media width sensor may be faulty.


Unit Test

Bar Sensor Calibration calibrates the bar sensor of the printer.


Unit Test

Insert the grey test swatch (p/n AA15417-1) as shown below and close the media cover and latch. Then click on Test.


Unit Test

Unit test will then calibrate the bar sensor. Once the calibration process has completed click on ok to verify calibration.


Unit Test

When calibration has been verified remove the swatch from the printer. Then click on ok to continue. If calibration fails the bar sensor may be faulty.


Unit Test

Peeler Sensor Calibration calibrates the peel sensor of the printer.


Unit Test

Close media cover and latch (no media loaded at this point). Stand printer on end (as shown below) Slightly insert the grey test swatch above the peel bar and below the

tear bar (and peel sensor) as shown below. The swatch will push approx 2mm into the media exit slot. Then click on test.


Unit Test

Unit test will then calibrate the peel sensor. Once the calibration process has completed click on ok to verify calibration.


Unit Test

When calibration has been verified remove the swatch from the printer. Then click on ok to continue. If calibration fails the peel sensor may be faulty.


Unit Test

Gap Sensor Calibration calibrates the gap sensor of the printer.


Unit Test

Insert the white test swatch (p/n AA15417-2) as shown below and close the media cover and latch. Then click on Test.


Unit Test

Unit test will then calibrate the gap sensor. Once the calibration process has completed click on ok to verify calibration.


Unit Test

When calibration has been verified remove the swatch from the printer and load gap media as shown below. Close the media cover and latch. Then click on ok to continue. If calibration fails the gap sensor may be faulty.


Unit Test

Test labels will then be printed. If the labels have been printed correctly click on ok.


Unit Test

Peeler sensor test will test the operation of the printer in peel mode Open the latch and open the peeler bar of the printer as shown below.


Unit Test

Make sure only a small part of the backing is loaded inside the printer and then close the latch leaving the backing under then peeler bar as shown below. When the latch is closed the printer may feed to the start of the next label.

Stand printer on end and click on continue.


Unit Test

Unit test will then printer test labels. When the first label has printed the second label will not be printed until

the first label has been removed. Repeat this for the second and third label. Once the test has been completed click yes.


Unit Test

This test will determine if the unit has an issue printing on tag stock. Load tag media (or bar media) into the printer and click continue.


Unit Test

After the printer has printed the first label scan the barcode of the label and the printer will then print the next label. Repeat this for the second and third label.


Unit Test

After the third label has been printed and scanned click on continue. If continue is not pressed within approx 30 seconds unit test will time

out and will only give the option to exit.


Unit Test

Non S-Series test verifies that the compatibility switch is set to the normal position. Click on next to start the test.


Unit Test

After the test the printer will feed a label. Click next to continue. If the test fails check SW1 of the MLB is set to the correct position.


Unit Test

Open the printhead latch, ensure the beeper sounds and the media cover open icon is displayed on the LCD. Close the latch and unit test will proceed to the next screen. This test is time critical and each step must be performed within 10 seconds.


Unit Test

Unit test will automatically verify all the unit parameters to ensure they are set to the proper value. After verification the software will automatically move to the next screen.


Unit Test

Soft Power-down test will then be performed. Wait for the printer to power on and then click ok. Unit test will then proceed to the next screen.


Unit Test

Power ON/OFF key test will test the on/off key functions correctly. Press the on/off key to power on the printer.


Unit Test

Press the on/off to power off the printer. Then click on ok.


Unit Test

USB port test tests the usb port. Disconnect the serial cable and connect the usb cable.


Unit Test

When the Found New Hardware window appears click on cancel. Then click start on unit test.


Unit Test

Test labels will then be printed via the usb port. Disconnect the usb cable and reconnect the serial cable. Click continue.


Unit Test

Display test tests that the LCD is functioning correctly. Click on ok.


Unit Test

The LCD should be filled with black boxes as shown below. Click ok to continue.


Unit Test

Next click on continue.


Unit Test

The LCD will then display a number. Type the number on the display in the box and click continue.


Unit Test

Click on ok to continue.


Unit Test

Click on continue.


Unit Test

Unit test will prompt you to select whether or not a Life Test is to be performed. Click on yes.


Unit Test

A label will then be printed to verify the printer has passed testing. Make sure a fully charged battery is installed then click on continue.

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Unit Test

A pre-defined number of life test patterns to exercise the printer and determine if the battery under test is maintaining a proper charge.


Unit Test


Testing of the printer is now complete


Questions?




MZ Series Mobiles





Virtual Tour

MZ-Series


MZ Series

Repair Workshop



Label Vista 3.50

Installation Workshop



ZebraDesignerPro

Installation Workshop


The right asset. In the right place. At the right time. 1051054/

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The right asset. In the right place. At the right time. TR1033 Mobile Printer Service 2010 Required...

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