The results of survey conducted for the fake Toronto based Moving Company
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Transcript of The results of survey conducted for the fake Toronto based Moving Company
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moving servicesto use or not to use?
Internet Market Research - final presentation
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IntroductionToronto moving services
Within Toronto, there is a constant need for a quality
moving service due to the vast amount of individuals
who are interested in residing within one of Canada’s
largest city’s.
Background
01
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why consumers will select a moving company, along with
the characteristics that they find most useful
Purposeof research
To identify
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To understand what additional services people want to have during the moving process.
Misionof the survey
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03
“The customer
experience is the
next competitive
battleground.
~ Jerry Gregoire”
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Stakeholders
04
Consumers
à
Consumers
EmploeesStorage Industry
Government Trade associations
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Including starting and
ending days
Days
18
Conducted
online
Depends of the answer,
questions are changable
questions
3-
14
25 responds
05
no necessarily
need to be
answered
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06
How often, if ever, do you currently need to move from one location to another?”
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07
What is your age?
Respondents at the
age from
18 to 34
Target audience at
the age from 35 to
49
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08
If you need to move, what you will chose?
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09
Describe in few sentences why you better to ask for help your friends, rather to find
moving company.
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Moving problemsmoving to a new place is always difficult from several points
pack, unpack, organize heavy boxes
and furniture.
Physical
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need to live your house or apartments,
where you spend part of your life
Emotional
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we need to spend few days before and
few days after to pack/unpack the items
Time consuming
12
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13
How you decide, which moving company to chose?
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14
Chose from services below, which are important for you
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15
How important is price to you when choosing moving company?
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Confirmation scriptautomatically sent the conirmation letter, each time, when survey was filled
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Conclusion
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Thank For Watching
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416.880.5436
www.ruslan-useinov.com
Facebook.com/ruslan.useinov.21
8 The Seneca Way
Markham, Ontario
L3R 5Y1
Contact me
Image credits
● http://www.mortgageiq.co.uk/img/moving_header.jpg
● http://learningarenas.com/wp-content/uploads/2014/08/selecting-moving-
companies.jpg
● http://www.rmmcarpetcleaning.com.au/images/vacates-clean.jpg
● http://img3.cache.netease.com/photo/0096/2013-08-23/96VU7TUA52LM0096.JPG
● http://www.totalmovemanagement.ca/wp-content/uploads/2014/07/moving-stress-
man-covered-in-cardboard-boxes.jpg
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