The Results of a Survey to Assess Practitioners' Priority Needs and Preferences

8/7/2019 The Results of a Survey to Assess Practitioners' Priority Needs and Preferences

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CIVICUS Participatory Governance Program

The Results of a Survey to Assess Practitioners Priority Needs and Preferences

May 2007

Introduction

1. For several years the CIVICUS Participatory Governance (PG) program has worked to promote the democratization of

key multilateral development institutions and to strengthen the voice of civil society in global policy-making and decision-

making processes. CIVICUS has recently launched a new phase of the PG Program focused on enhancing the capacity of

southern civil society practitioners to promote participatory and accountable governance of public institutions at local and

national levels.

2. There is now growing consensus that good governance is participatory governance. Governments and citizens/civil

society have a crucial role to play in promoting good governance and ensuring public transparency, responsiveness and

accountability. However, the reality remains that ordinary citizens are largely excluded from governance processes and the

making of decisions that directly affect their lives. The new phase of the CIVICUS PG program aims to change this through:

(i) generating and sharing knowledge and learning about the theory and practice of participatory governance by

creating a space for southern practitioners to reflect on critical issues and engage with cutting edge scholars and

researchers;

(ii) helping southern practitioners (CSOs and government actors) acquire the practical skills and tools they need to

promote effective citizen participation in governance processes;

(iii) building bridges between civil society and government actors and an active community of practice among

participatory governance practitioners; and

(iv) promote innovation in participatory governance practices by providing direct operational support to strategically

selected joint civil society-government initiatives.

3. In an attempt to better understand the needs and priorities of potential program participants, the CIVICUS PG team

conducted a global survey of civil society practitioners active or interested in the area of participatory governance. This brief

report shares the results of that survey. The survey is attached in Annex I.

4. Some key survey findings include the following:

Overall, a very strong interest in participatory governance and high demand for operational support and capacity-

building assistance in this area.

Most survey respondents are currently involved in PG activities at the local or national level (v. regional or global) and

are most interested in developing their knowledge and skills with regard to PG practices at these two levels.

The most common objectives of current PG initiatives are to: raise awareness of citizen rights, influence public policy,

facilitate citizen-state engagement, enhance access to public information and promote participatory public planning.

Key obstacles/constraints encountered by PG practitioners are: lack of financial resources; lack of political will (i.e.hostility, resistance or non-cooperation on the part of government authorities); lack of appropriate knowledge, capacity

and skills, and; weak citizen awareness and capacity.

Principal factors of success identified by PG practitioners include: citizen education and mobilization; CSO collaboration

and networking; appropriate methods, strategies and skills, and; the development of productive relations/collaborationwith government.

Practitioners are most interested in learning more about: public policy-making, democratic innovations, public access

to information and monitoring and evaluation of public services.

In terms ofcapacity building needs, practitioners are most interested in: participating ing training workshops (to learn

about PG methods/tools and advocacy/lobbying strategies), engaging in action-research to explore key PG issues and

accessing funds to experiment with new PG approaches.

Survey respondents


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5. The survey was conducted electronically in English, French, Spanish and Arabic from January to April 2007. An open

invitation to participate in the survey was distributed through e-civicus (CIVICUS weekly electronic newsletter) and sent directly

to a large number of national and international civil society organizations and networks, requesting their assistance in sharing

the survey with their membership.

6. 257 individuals/organizations from a total of 79 countries responded to the survey. We received 131 responses from

Africa, 44 from Asia, 30 from Eastern Europe and Western Europe, 23 from Latin America and the Caribbean, 17 from the Middle

East and North Africa and 11 from North America. 178 responses were received in English, 60 in French, 21 in Spanish and 6 in

Arabic. The strong response to the survey (which significantly surpassed the teams objective of 100 respondents) and the

enthusiastic comments of many practitioners seem to indicate a high, and growing, level of interest in participatory governance

practices.

7. Just under 30% of respondents are currently members of the CIVICUS network - indicating good potential for expanding

CIVICUS membership by providing services in this area.

8. As illustrated in Figure 1, the largest proportion of respondents are from national-level CSOs (26.5%), civil society

support organizations (17.4%) and CSO networks (12.1%). 17.8% of respondents are from international CSOs and 8% from

community-based organizations.

Figure 1: Distribution of respondents by type of organization

Current participatory governance activities

9. 87.8% of respondents indicated that they are currently involved in a PG initiative (i.e. an initiative that seeks to enhance

citizen/civil society participation in public decision-making processes or improve the responsiveness or accountability of public

officials, institutions and agencies).

10. As illustrated in Figure 2, these initiatives occur most frequently at the local (72% of respondents) and national (70.7%)

level. A much smaller percentage of respondents are involved in international initiatives at the regional (27.6%) or global

(20.4%) level.

Figure 2: Governance levels targeted by reported PG initiatives

26.50%

17.40%12.10%

17.80%

8% National-level CSOs

Civil society supportorganizations

CSO networks

International CSOs

Community-basedorganizations


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27.620.4

72 70.7

0

20

40

60

80

100

Local National Regional Global

Levels of PG Initiatives

Percentage

11. As shown in Figure 3, the most common sectors/themes on which these initiatives focus are: the education sector

(61.7%), gender equity/womens rights (59.9%) and human rights (59.5%), followed by health, agriculture/rural development

and anti-corruption (all at 48.5%).

Figure 3: Most common focus sectors/themes of reported PG initiatives

9.7%

15.4% 15.9%20.3%

23.3%

29.1% 29.1% 29.5% 30.8%33.9%

39.2%41.9%

46.7% 48.5% 48.5% 48.5%

59.5% 59.9% 61.7%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Extra

ctivein

dustrie

s

Gen

eral

LaborR

ights

Cultu

re

Urba

ndeve

lopm

ent

Non-vio

lenc

e

Justice

/law

reform

Public

fina

nce

Corporateso

cialresp

onsib

ility

Peace

/sec

urity

Envir

onmen

t/naturalre

source

s

Children

srig

hts

Decentr

aliza

tion

Health

Agric

ulture/ru

raldeve

lopm

ent

Acco

untability/anti-c

orruption

Huma

nrig

hts

Gen

dere

quity/wome

nsrights

Ed

ucation

PG Initiatives focus Themes/Sectors

PercentageofResponses

12. The most common objectives of these initiatives are to: raise awareness of citizen rights (72.9%), influence public

policy (65.5%), facilitate citizen-state engagement (64.2%), enhance access to public information (63.3%) and

promote participatory public planning (59.4%). Efforts to: seek political (28.4%) and legal reforms (29.3),

independently analyze policies/budgets (30.6%) and track public revenues/expenditures (37.1%) are much less

common. See Figure 4.

Figure 4: Most common objectives of reported PG initiatives

28% 29% 31%37%

42% 44%46% 49% 50%

55%59% 63%

64% 66%73%

0%10%20%30%40%50%60%70%80%

oliticalsyste

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ntageofResponses


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Key constraints and factors of success

13. As shown in Figure 5, only 12% of respondents consider the impact/success of their current PG initiatives to be very

good. The majority judge their current impact to be OK (41%) or limited (39%).

Figure 5: Respondents perception of the impact/success of their current PG initiatives

12%

41%

39%

8%

Very Good

OK

Limited

Poor

14. The survey asked practitioners open-ended questions about the key obstacles/constraints that they face in their efforts

to promote participatory governance as well as key factors of success with regard to past and present PG initiatives. As shown

in Figure 6, the most commonly cited obstacles/constraints are: (i) lack of financial resources for PG purposes; (ii) lack of political

will (i.e. hostility, resistance or non-cooperation on the part of government authorities); (iii) lack of appropriate knowledge,

capacity and skills, and; (iv) weak citizen awareness and capacity.

Figure 6: Key obstacles/constraints faced by practitioners in promoting participatory governance


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84

64 64

4136

22

13 117

0

20

40

60

80

100

Lackoffinancial

resources

Lackofknowledge,

skillsandtools

Lackofpoliticalwill

Weakcitizen

awarenessand

capacity

Disabling

political/policy

environment

Lackofaccessto

information

LackofCSO

networking/partnering

Poorstate-civilsociety

relations

Poor

communication/lack

accesstomedia

Key Obstacles / Constraints Faced

Timesmentioned

15. The most important factors of success identified by respondents include: (i) citizen education and mobilization; (ii) CSO

collaboration and networking; (iii) appropriate methods, strategies and skills, and; (iv) productive relations/collaboration with

government. Other factors of success are indicated in Figure 7.

Figure 7: Reported factors of success for PG initiatives

48

39 38

29 28

13 12

8

0

20

40

60

Citizeneducationand

mobilization

CSOcollaborationand

networking

Appropriatemethods,

strategiesandskills

Productive

relations/collaboration

withgovernment

Commitmentand

determinationofCS

actors

Useof

media/communication

strategies

Enabling

political/policy

environment

Internationalsupport

Factors of Success

Time

sMentioned

Interest in developing participatory governance knowledge and skills

16. When asked about their organizations current level of knowledge and skills with regard to PG, only 14% of respondents

replied very good. As illustrated in Figure 8, a majority of respondents described their current level of knowledge and skills as

OK (49%) or limited (33%).

Figure 8: Assessment of current levels of PG knowledge and skills


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4%

33%

49%

14%

Poor

Limited

Ok

Very Good

17. A key finding of the survey was the high level of interest expressed in building PG capacities. As shown in Figure 9,

93.6% of respondents indicated that enhancing knowledge and skills in the area of participatory governance is a priority, and it is

a top priorityfor 54.9%.

Figure 9: Level of interest in building PG capacities

18. Respondents are most interested in developing skills with regard to PG practices at the national (80.3%) and local

(68.5%) level. See Figure 10. This finding validates the programs initial proposal to focus its attention on PG practices at these

two levels.

55%39%

6% 0%

Its a top priority

It is one of ourpriorities

Were interested butits not a priority

Not interested (0%)


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Figure 10: Preferences for developing PG skills at different levels of governance

68.5%

51.6% 52.8%

40.9%

80.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Local State/province National International

(regional)

International

(global)

Developing PG knowledge

Percentag

eofresponses

19. While respondents expressed strong interest in learning about all aspects of participatory governance, public policy-

making (89%), general democratization (84%), public access to information (80.5%) and monitoring and evaluation of public

services (77.3%) emerged as learning priorities. See Figure 11.

Figure 11: Aspects of participatory governance that respondents are most interested in learning about

61% 63%67% 72% 73%

77% 81%84% 89%

0%

20%

40%

60%

80%

100%

Lega

lrefo

rms

Expend

ituretrackin

g

Budgeting

Service

delivery

Accountab

ility/a

nti-corruption

M&Eofpublicse

ctor

Pu

blica

ccesstoinform

ation

Demo

craticinno

vation

Policy-ma

king

Learning about Aspects of PG

Percentageofresponses

Capacity-building preferences

20. The survey suggested a number of potential capacity-building objectives and asked respondents to rate these on a scale

of 1 to 4 (1 being a top priority and 4 being not very useful). Figure 12 outlines the results. While virtually all objectives

were rated quite high, highest priority was attributed to: learning about PG methods and tools, learning about

advocacy/lobbying strategies, participating in action-research to explore key PG issues and accessing funds to experiment with


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new PG approaches. While respondents expressed considerable interest in learning more about PG principles and theories, they

nevertheless gave priority to the development of practical skills other theoretical knowledge.

Figure 12: Ratings of potential capacity building objectives

21. In the context of a capacity-building program, the following activities/services were identified as most useful: the

opportunity to participate in a PG skills-building workshop, seed funding for PG pilot initiatives, an electronic database of PG

methods and tools, creation of a PG practitioners website and the opportunity to network with other PG practitioners at the

national level. Respondents overall assessment of capacity-building activities are shown in Figure 13.

Figure 13: Participatory Governance Capacity Building Activities / Services

118 134 127 106 101 90121 110 124 131 129

9280 83

103 102 9978 102 81 78 77

24 18 16 25 31 40 3425 30 27 26

2 3 1 9 9 9 6 1 7 5 5

0%20%40%60%80%

100%

PGprincip

lesandth

eories

Advocacy

/lobbying

strategies

PGmethod

sandtools

Relations

withother

sCSOinv

olvedinPG

inmycou

ntry

Relations

withothe

rsCSOsin

volvedinP

Ginother

countries

in..

Relations

withother

sCSOsinv

olvedinPG

inotherp

artsofthe

...

Relations

withgove

rnmentac

torsinmy

locality/co

untry

Reflecton

anddiscu

sskeypro

blemsand

issues

Fundings

ourcesfor

PGinitiativ

es

Action-res

earchtoex

plorekey

PGissues

/themes

Accessfu

ndstoexp

erimentwit

hnewPGa

pproaches

Capaity Building Objectives

Distributionofrespons

es

Top Priority Very important/useful Somewhat useful Not very useful


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PG practitioners website

22. One support activity proposed by the CIVICUS PG program team, and validated by survey respondents, is the creation of

a PG practitioners website (offering electronic access to resources, information and opportunities for discussion and exchange).

84.5% of respondents agreed that the creation of such a website was very important/useful or a top priority. 74.2% of

respondents described their current internet access as excellent or good.

23. Among the specific services offered by such a site, the following were identified as top priorities: a database of PG

methods and tools, an on-line PG learning module, information on relevant PG events and training opportunities, information

on sources of funding for PG initiatives and a database of PG case studies. Respondents assessment of these and other

proposed services are shown in Figure 14.

Recommended PG resources and case studies

24. The survey also invited respondents to share their recommendations regarding (i) PG resources or documents (that

they have developed or found useful) and (ii) PG case studies or examples of best practices. Almost three quarters (74%) of

respondents offered suggestions regarding resources and case studies or provided an email contact for follow-up on these two

issues. The CIVICUS PG team is currently following up with these respondents and recording their recommendations.

Figure 14: Respondents rating of potential services offered by and PG website

86

61

99

62

150

85

109 10297 91

106

140

103

96

110

96

65

81

94 97

94

82

106

68

37

49

16

41

20

50

26 2939

46

2320

2

19

1

184 9 7

3 6 101 6

0%

20%

40%

60%

80%

100%

An electronic

dbase of PG

case studies

A printed

document of PG

case studies

An electronic

dbase of PG

methods and

tools

A printed

document of PG

methods and

tools

A PG skills-

building

workshop

A PG on-line

training course

Opportunity to

network with

other PG

practitioners at

the national level

Opportunity to

network with

other PG

practitioners at

the regional level

Opportunity to

network with

other PG

practitioners at

the global level

Campaign

encouraging

government

actors to sign on

to a compact of

participatory

government

principles andguidelines

Creation of a

participatory

governance

practitioners

website

Seed funding for

participatory

governance pilot

initiatives

Most Useful PG Capactity Building Actvities

Distributionofr

esponses

Top priority Very important/useful Somewhat useful Not very useful


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85116

148

81 105138 143

48

150

119111

74

104104

80 83

112

73

29 128

43 2520 13

67

16

0%

20%

40%

60%

80%

100%

Annot

atedb

ibliogr

aphyo

fPGa

rticles/b..

.

Datab

aseof

casestudie

s

Datab

aseof

methods/

tools

Discus

siong

roups/

blog/e-net

work

Direct

oryof

releva

ntorga

nizatio

ns/part..

.

Inform

ationo

nsour

cesof

fundingfor

P...

Inform

ationo

nrele

vantevent

s

Audio

orvid

eoclip

sofin

tervie

wswithl...

APGl

earningmo

dule

Services offered by PG website

Distributionofresponses

Top priority Very important/useful Somewhat useful Not very useful

Conclusions

25. This survey regarding the needs and preferences of PG practitioners has proved useful in multiple ways. First, the

survey has served to validate several key hypotheses of the CIVICUS PG program - for example, growing CSO interest in PG

practices (especially at the local and national level), high demand for capacity-building support and the usefulness of creating a

practitioner-friendly database of PG case studies, methods and tools. Second, survey findings will be further analyzed (and

disaggregated by region and language group) in order to help the PG team tailor program services to priority need. Third, the

survey, has helped the PG team to identify potential program participants and partners. Many respondents have indicated

interest in maintaining communications with the PG team and participating in program activities. Fourth, the survey has

generated useful information about key constraints and factors of success. These findings will serve to inform ongoing research

about the challenges and opportunities of PG by the CIVICUS team and its partners. Finally, thanks to respondents inputs, the

survey has served to identify a number of important PG resources and case studies. The CIVICUS PG team will do it best to

ensure that as many practitioners as possible can benefit from these resources and case studies, by including them in its

electronic resource database and making them available on its interactive website.

26. The CIVICUS PG team wishes to take this opportunity to thank all the PG practitioners and supporters who took the

time to respond to the survey. We hope that our program activities will successfully respond to your needs as a result.


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Annex I

CIVICUS Strengthening Participatory Governance Program

*Interests & Needs Assessment Survey*

Greetings from CIVICUS: World Alliance for Citizen Participation (www.civicus.org ). Many thanks for taking the time (just a few

minutes) to complete this 15 question survey. It will help us to ensure that CIVICUS new Strengthening Participatory

Governance Program responds to the priority needs of civil society practitioners working to promote participatory and

accountable governance of public institutions (at local, national or international levels). And it will help you to decide whether

you might like to participate in and take advantage of the services offered by our program. Should you have questions or want

further information about any aspects of the program or CIVICUS, please feel free to contact us at [email protected].

Your Name:________________________

Your Organization:_______________________

Your Location: (City, Country) ______________________

Your email address:___________________________

Are you currently a CIVICUS member? Yes No Not Sure

1. Are you (or your organization) currently involved in any participatory governance initiatives (i.e. initiatives that seek

to enhance citizen/civil society participation in public decision-making processes or improve the responsiveness and

accountability of public officials, institutions and agencies)?

__ Yes __ No

If no, skip to question #5.

2. If yes, do these initiatives involve/target governance issues at the local, state/province, national, or international level?

Where possible, please indicate the specific governance institution that is involved/targeted (for example, local council,

parliament, Ministry of Finance, United Nations).

Level of Governance Please tick all that

apply (two ticks =

most important)

Specify which institutions involved/targeted

Local

State/provinceNational

International (regional)

International (global)

3. Which aspects of governance do these initiatives seek to address? Please tick all that apply. Put two ticks next to those

that are most important.

Aspects of Governance Please tick all that apply (two

ticks = most important)

Raising awareness of citizen rights

Citizen/voter education

Citizen mobilizationReform of political system

Legal reforms

Public access to information

Advocating/facilitating citizen-state engagement

Influencing public policy

Independent policy/budget analysis

Participatory public planning

Participatory budgeting

Tracking of public revenues/expenditures

Participatory service delivery


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Monitoring & evaluation of public sector activities

Citizen oversight of public activities

Other (Please specify)

4. On which sectors/themes do these initiatives focus?

Sector/Themes Please tick all that apply (two


Health

Education

Agriculture/rural development

Urban development

Environment/natural resources

Peace/security

Non-violence

Human rights

Gender equity/womens rights

Childrens rights

Public finance

Accountability/anti-corruption

Decentralization

Labor RightsCulture

Extractive industries

Justice/law reform

Corporate social responsibility

General

Other

5. How much of a priority is it for you (or your organization) to enhance your knowledge and skills with regard to

participatory governance? Please tick one.

__ Its a top priority

__ It is one of our priorities

__ Were interested but its not a priority

__ Not interested

If you answered Not interested please skip to Question #12.

6. Are you most interested in developing your knowledge/skills with regard to participatory governance issues at the local,

state/province, national or international level?

Level of Governance Please tick all that apply (two


Local

State/province

National

International (regional)

International (global)

7. In which aspects of participatory governance are you most interested in expanding your knowledge/skills?

Aspects of Governance Please tick all that apply (two



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Policy-making

Budgeting

Expenditure tracking

Service delivery

Monitoring & evaluation of public sector activities

Public access to information

Legal reforms

General accountability/anti-corruption

General democratization/democratic innovation


8. In the context of a capacity building program on PG, which of the following objectives would be of most interest or use

to you? Please rate each on a scale of 1 to 4.

Priority interests/needs Please rate each. 1 = Top

priority, 2 = Very

important/useful, 3 =

Somewhat useful, 4 = Not very

useful

Learn about PG principles and theories .

Learn about advocacy/lobbying strategies.

Learn about PG methods and tools ..

Establish relations with others civil society organizations involved

in participatory governance (a) in my country, (b) in other countries

in my region, (c) in other parts of the world. (Please underline your

preference(s) between a, b and c).

Establish relations with government actors in my locality/country.

Reflect on and discuss key problems and issues (with other

practitioners and specialists).

Learn about funding sources for PG initiatives.

Participate in action-research to explore key PG issues/themes.

Access funds to experiment with new PG approaches.

Other_ (Please specify)

9. In the context of a participatory governance capacity building program, which of the following activities/services would

best respond to your interests/needs? Please rate each on a scale of 1 to 4. Where there is a choice between a, b or c, please

underline your preference(s).

Preferred activities/services Please rate each. 1 = Top

priority, 2 = Very


Somewhat useful, 4 = Not

very useful

An annotated bibliography of key (a) theoretical, (b) practicalresources

about PG.

An (a) electronic database, (b) printed documentof participatory

governance case studies.

An (a) electronic database, (b) printed documentof participatory

governance methods and tools.

A workshop at the (a) national, (b) regional, (c) globallevel to share

experiences and discuss key issues.

A workshop at the (a) national, (b) regional, (c) globallevel aimed at

building practical participatory governance skills.

Support for the formation of a network of participatory governance

champions at the (a) national, (b) regional, (c) globallevel.

Campaign encouraging government actors to sign on to a compact of

participatory government principles and guidelines.

Creation of a participatory governance practitioners website (offering


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electronic access to resources, information and opportunities for

electronic discussion and exchanges).

A participatory governance training course (i) on-site training (of up to

one week), (ii) independent long-distance learning course (undertaken

by computer and at your own rhythm).

Seed funding for participatory governance pilot initiatives.

Other

10. If you agree a participatory governance practitioners website should be developed, what priority services should it

offer. ? Please rate each on a scale of 1 to 4.

Preferred website services Please rate each. 1 = Top

priority, 2 = Very


Somewhat useful, 4 = Not

very useful

Annotated bibliography of key resources

Electronic access to key resources.

Database of case studies.

Database of methods/tools.

Discussion groups/blog/e-network (allowing for exchange among

practitioners).

Directory of relevant organizations/partners.

Information on sources of funding for participatory governance

initiatives.

Information on relevant events (conferences, training workshops, etc.)

Audio or video clips of interviews with leading specialists/practitioners.

A participatory governance learning module.


11. How would you describe your current internet access (i.e. your ability to access, consult and download on-line

resources)? Please tick one.

__ Excellent (easy and affordable)

__ Good

__ OK

__ Limited

__ Difficult

__ Very Difficult

12. On a scale of 1 to 4, how would you rate the following?

Current skills and impact Please rate each. 1 = Very

good, 2 = OK, 3 = Limited,

4 = Poor

Your current level of knowledge and skills with regard to participatory

governance.Your organizations current level of knowledge and skills with regard to

participatory governance.

The ability of your organization to interact effectively with government

actors.

The ability of your organization to network effectively with other

participatory governance actors/partners.

The impact/success of your current participatory governance initiatives.


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13. With regard to your current PG initiatives, what key obstacles/constraints have you faced? What have been key factors

of success?

Obstacles/constraints_______________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

___________________________________________________________________________

Factors of

success__________________________________________________________________________________________________

__________________________________________________________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________

14. Have any of your current participatory governance initiatives generated documents or resources (for example, about

methods, tools, strategies, impacts, lessons learned)?

__ Yes

__ No

Would you be interested in sharing these?

__ Yes. Please share the contact details of the person, we can contact in thisregard:______________________________________________________

__ No

15. In the context of your current PG work, what key resources (e.g. publications, websites, organizations or individuals)

have you found most useful? Which 3 (or more) resources would you most highly recommend to other colleagues interested in

PG?

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

___________________________________________________________________________

Many thanks for your participation! We would be very grateful if you would pass this message on to any other colleagues or

organizations who could be interested in responding to this survey or participating in to CIVICUS Strengthening Participatory

Governance Program. Please feel free to provide their names/email addresses below and to make any additional

recommendations and comments about your potential interest in the program.

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

________________________________________________

The Results of a Survey to Assess Practitioners' Priority Needs and Preferences

Documents

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