THE RELATIONSHIP BETWEEN WORK STRESS FACTORS AND … relationship between work... · Michael Teng...

THE RELATIONSHIP BETWEEN WORK STRESS FACTORS AND JOB SATISFACTION AMONG QUANTITY SURVEYORS AT CONSULTANT

FIRMS IN KUCHING SARAWAK

Michael Teng Loong lng

Master of Science (Human Resource Development) 2011

Pusat Kbidmat MakJumat Akademik UN~sm MALAYSIA SARAWA

PKHIDMAT MAKLUMAT AKADEMIK

11111 nlll~nillllllill 1000246399

THE RELATIONSHIP BETWEEN WORK STRESS FACTORS AND JOB SATISFACTION AMONG

QUANTITY SURVEYORS AT CONSULT ANT FIRMS IN KUCHING SARA W AK

MICHAEL TENG LOONG ING

A dissertation submitted in partial fulfillment of the requirements for the degree of Master of Science (Human Resource Development)

Faculty of Cognitive Sciences and Human Development UNIVERSITI MALAYSIA SARAWAK

2011

r

Statement of Originality

The work described in this Final Year Project entitled The Relationship Between Work Stress Factors and Job Satisfaction Among Quantity

Surveyors at Consultant Firms in Kuching Sarawak is to the best of the authors knowledge that of the author except

where due reference is made

06072011

(Student s signature) Michael Teng Loong Ing 09031562

------------------------

BORANG PENGESAHAN STATUS TESIS Gred

JUDUL RELATIONSHIP BETWEEN WORK STRESS FACTORS AND JOB SATISFACTION AMONG QUANTITY SURVEYORS AT CONSULTANT FIRMS IN KUCHING SARAWAK

SESI PENGAJIAN 20092011

Saya MICHAEL TENG LOONG ING (HURUF BESAR)

mengaku membenarkan tesis ini disimpan di Pusat Khidmat Maklumat Akademik Universiti Malaysia Sarawak dengan syarat-syarat kegunaan seperti berikut

I Tesis adalah hakmilik Universiti Malaysia Sarawak 2 Pusat Khidmat Maklumat Akademik Universiti Malaysia Sarawak dibenarkan

membuat salinan untuk tujuan pengajian sahaja 3 Pusat Khidmat Maklumat Akademik Universiti Malaysia Sarawak dibenarkan

membuat pendigitan untuk membangunkan Pangkalan Data Kandungan Tempatan 4 Pusat Khidmat Maklumat Akademik Universiti Malaysia Sarawak dibenarkan

membuat salinan tesis ini sebagai bahan pertukaran antara institusi pengajian tinggi

sila tandakan (J )

D (Mengandungi maklumat yang berdarjah keselamatan atau SULIT kepentingan seperti termaktub di dalam AKTA RAHSIA RASMI 1972)

D (Mengandungi maklumat Terhad yang telah ditentukan oleh TERHAD

organisasibadan di mana penyelidikan dijalankan)

TIDAK TERHAD

(TANDATANGAN PENULIS) (TANDATANGAN PENYELlA)

Alamat Tetap N069 LOT 4913 JALAN STUTONG STAMPIN 93500 KUCHING SARA WAK

Tarikh 060720 I 1 Tarikh

Catatan Tesis dimaksudkan sebagai tesis bagi Ijazah Doktor Falsafah Sarjana dan SaIjana Muda Jika tesis ini SULIT atau TERHAD sila lampirkan surat daripada pihak berkuasalorganisasi berkenaan dengan menyatakan sekali sebab dan tempoh tesis ini perlu dikelaskan sebagai TERHAD

II

~~====~~~~~~~----~~~--------------- -- -----------------------------shy

II

RELATIONSHIP BETWEEN WORK STRESS FACTORS AND JOB SATISFACTION AMONG QUANTITY SURVEYORS AT CONSULTANT


I II MICHAEL TENG LOONG ING

This project is submitted in partial fulfilment of the requirements for a Master of Science with Honours Human Resource Development


2011

iii

The project entitled The Relationship Between Work Stress Factors and Job SatisfactionAmong Quantity Surveyors at Consultant Firms in Kuching Sarawak was prepared by Michael Teng Loong Ing and submitted to the Faculty of Cognitive Sciences and Human Development in partial fulfillment of the requirements for a Master of Science with Honours in Human Resource Development

Received for examination by

Dr Hasbee bin Hj Usop

Date

I Gred II

I

I

iv

I l ----J

I

ACKNOWLEDGEMENT

I would like to take this opportunity to record my sincere appreciation to

those who has been helping me throughout the research The research would not

have been successful without the great support sacrifice and generous contributions

from various parties

First of all I would like to thank Dr Hasbee Hj Usop who is my research

supervisor He gave a lot of impressive ideas regarding my research especially the

way I should present my writing for the research Besides that J would like to thank

and espress my gratitude to all the consultant firms involved especially to their QS

who participated in the research The initial feedback (pilot test) led me to prepare a

quality questionnaire to achieve my research objectives

Lastly I would like to thank my family members especially to my parents

and Angelia Lim who encouraged me to do better in the research as well as my

friends for their support and dedication in helping me to complete this research

Thank you very much

iv

--

Pusat Khidmat MaJdurnat kademik VNlVERSm MALAYSIA S WAJ(

TABLE OF CONTENTS

CHAPTER TITLE PAGE

STATEMENT OF ORIGINALITY i

THESIS ENDORSEMENT STATUS FORM ii

TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi

TABLE OF CONTENTS vii

LIST OF TABLES xii

LIST OF FIGURES xiv

LIST OF ABBREVIATIONS xvi

LIST OF APPENDICES xviii

1 INTRODUCTION

10 Introduction

11 Background of the study

12 Problem Statement 3

13 Research Objectives 5

Vll

131 General Objective 5

132 Specific Objective 5

14 Research Hypotheses 6

15 Conceptual Framework 7

16 Significance of the study 7

17 Limitation and Scope of the study 8

18 Definition of terms 8

181 Job Satisfaction 9

182 Individual 9

183 Group inter-relationship 9 l 184 Physical Environment 9 middot

19

185 Work Demand

186 Role

187 Organization structure

188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction

Definition of Stress and the Effect of Work Stress

Overview of Stress

QS Scope of Work and Role in Construction Industry

241 Pre Contract

2411 Preliminary Cost Appraisal

2412 Feasibility Studies

2413 Cost Plan

11

11

15

16

18 I

I

L

2414 Procurement System I

Vlll

i-- --=

241 5 Bills of Quantities (BQ)

2416 Document Tender Preparation

2417 Tender Evaluation Recommendation and

Selection

242 Post Contract 20

2421 Expected Cash Flow Preparation

2422 Valuation and advice of Variation Orders

2423 Financial Statements

2424 Financial Monitoring

2425 Recommendation of Interim Payment

Certificates

11 2426 Variation Orders

II 2427 Final Account Preparation

25 Job satisfaction theory 22

251 Maslows Hierarchy of Needs theory 22

252 Stress Management Model 25

26 Demographic Character 27

261 Gender 28

27 Work Stress factors that influence job satisfaction 30

271 Individual 30

272 Group inter-relationship 31

273 Physical environment 31

274 Work Demand 32

275 Role 32

276 Organization structure 32

277 External Factor 33

28 Summary 35

3 RESEARCH METHODOLOGY

31 Introduction 36

ix

l

I

32 Research Design 36

33 Population and Sample 37

34 Research Instrument 38

35 Pilot Study 41

36 Data Collection 42

37 Data Analysis Procedure 42

371 Data Screening 42

372 Descri pti ve 44

373 Inferential Statistic 45

38 Summary 47

4 FINDINGS AND DISCUSSIONS

41 Introduction 47

42 Questionnaires Return Rates 47

43 Respondents Demographic Characteristic 48

431 Gender 48

432 Age 49

433 Working Experience 50 I 434 Overall Job Satisfaction 50

44 Level of Job Satisfaction 51

45 Relationship between Job Satisfaction and Gender 52

46 Relationship between Job Satisfaction and Individual

Factor 53

47 Relationship between Job Satisfaction and Peers Group

Inter-relationship Factor 55

48 Relationship between Job Satisfaction and Physical

Environment Factor

49 Relationship between Job Satisfaction and Work Demand

Factor 58

x

-

56

L

410 Relationship between Job Satisfaction and Role Factor 59

411 Relationship between Job Satisfaction and Organization

Structure 61

412 Relationship between Job Satisfaction and External Factor 62

413 Relationship between Job Satisfaction and Work Stress

Factor 64

414 Conclusion 67

5 SUMMARY CONCLUSIONS AND RECOMMENDATIONS

50 Introduction 69

51 Summary 69

52 Implications of the Study 72

521 Implications of Research on Quantity Surveying

Consultant Firms 72

522 Implications of Research on Theories 72

523 Implications of Research on Methodology 72

53 Limitation of the Study 73

54 Recommendations 74

541 To Quantity Surveying Consultant Firms 74

542 To Quantity Surveyor 75

543 To Future Researcher 75

55 Conclusions 76

REFERENCES

BmLIOGRAPHY

APPENDIX 1 - LETTER OF PERMISSION

APPENDIX 2 - FORM OF QUESTIONNAIRE

xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE

STA TEMENT OF ORIGINALITY i


TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2

131 General Objective

132 Specific Objective

14 Research Hypotheses

15 Conceptual Framework

16 Significance of the study

17 Limitation and Scope of the study

18 Definition of terms

181 Job Satisfaction

182 Individual

183 Group inter-relationship

184 Physical Environment

185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction

22 Definition of Stress and the Effect of Work Stress

23 Overview of Stress

24 QS Scope of Work and Role in Construction Industry

241 Pre Contract



2413 Cost Plan

2414 Procurement System

Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20

2415 Bills of Quantities (BQ)



Selection

242 Post Contract






Certificates

2426 Variation Orders

2427 Final Account Preparation





261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35

RESEARCH METHODOLOGY

31 Introduction

ix

3

36

3632 Research Design

3733 Population and Sample

3834 Research Instrument

4135 Pilot Study

4236 Data Collection

4237 Data Analysis Procedure

42371 Data Screening

372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49

433 Working Experience 50

434 Overall Job Satisfaction 50




Factor 53




Environment Factor 56


Factor 58

x



Structure 61



Factor 64

414 Conclusion 67

S SUMMARY CONCLUSIONS AND RECOMMENDATIONS

50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT

In this modern era the construction development has increased the demand for

the construction consultant especially the Quantity Surveyor Construction field requires

frequent communication among the parties involved in a particular project Employers

expect that QS from any universities are able to strive and perfonn well for the

organization Those who are capable in immersing themselves in QS profession will

have the better chances for employment and vice versa This capability refers to the

ability to manage well the work stress and eventually achieve the job satisfactio~

Hence this research is mainly to identify the relationship between work stress factors

and job satisfaction among QS at consultant finns in Kuching Sarawak 57 QS from 15

active consultant finns available in Kuching were the respondents for this research

Questionnaire was the main instrument used to get the primary data The data were

further analyzed by using SPSS 160 Version Statistical Package for Social Science

(SPSS) to seek for the relationship between the variables From the research it can be

concluded that gender has no implication on the QS job satisfaction Male or female QS

in Kuching are satisfied with the current career specifically at consultant finns In

addition this research found that group inter-relationship is the dominant factor that

influence QS job satisfaction The finding could helps consultant finns to take the

initiative to enhance relationship among employees as to boost their work perfonnance

v

ABSTRAK

Dalam era globalisasi ini sektor pembinaan sedang melalui pembangunan yang pesat

dan ini telah meningkatkan permintaan perkhidmatan daripada perunding-perunding

pembinaan terutamanya Jurukur Bahan Sektor pembinaan memerlukan komunikasi

yang efektif dan berkesan di kalangan perunding-perunding dan kontraktor Klien

mengharapkan Jurukur Bahan mempunyai daya saing yang kuat bagi menjayakan

projek-projek yang diberikan lurukur Bahan yang mampu menyahut cabaran dalam

kerjaya ini bakal mempunyai peluang pekerjaan yang lebih tinggi berbanding yang lain

Cabaran-cabaran yang dimaksudkan adalah kebolehan untuk menguruskan tekanan kerja

dengan berkesan dan mencapai tahap kepuashatian kerja yang tinggi 57 orang Jurukur

Bahan daripada 15 buah perunding-perunding Jurukur Bahan yang aktif di Kuching

adalah responde dalam kajian ini Soal selidik merupakan instrumen tunggal yang

digunakan di dalam kajian ini Data-data daripada soal selidik dianalisa bagi

mendapatkan informasi tersirat dan hubungan di antara pembolehubah dengan

menggunakan SPSS 160 Version Statistical Package Jor Social Science (SPSS)

Kajian ini menunjukkan jantina tidak memberi sebarang implikasi terhadap tahap

kepuashatian kerja Selain itu interaksi di dalam kumpulan merupakan faktor dominan

yang boleh mengugat kepuashatian kerja di antara Jurukur Bahan Hasil kajian ini boleh

membantu perunding-perunding pembinaan untuk memperbanyakkan aktiviti-aktiviti

berkumpulan bagi meningkatkan tahap kepuashatian kerja Jurukur Bahan

VI

LIST OF TABLES

TABLE NO TITLE PAGE

21 The Distribution of Work Stress Among Quantity Surveyor 34

31 Krejcie and Morgan Schedule 38

32 Advantages and Disadvantages of Format Used 39


34 Particulars of the Questionnaire Designed 41

35 Strength of Relationship between Independent and Dependent Variables 46

36 Hypotheses testing by using inferential statistic 46


42 Distribution of Respondents based on Gender 48

43 Distribution of Respondents based on Age 49

44 Distribution of Respondents based on Experience 50


46 Distribution of Respondents based on Level of Perception towards

Career Development 51

47 Results of Independent Samples T -test for Relationship between Job

Satisfaction and Gender 52

Xll

48 Pearson Moment Correlation results between Job Satisfaction and

Individual Factor 53


Peers Group Inter-relationship Factor 55


Physical Environment Factor 56


Work Demand Factor 58


Role Factor 59


Organization Structure 61


External Factor 62

415 Multiple Regression results between dependent and independent

variables 64

416 Coefficients of independent variables against dependent variable 65

417 R square result 66

418 Summary of Results of Hypothesis Testing 67

51 The results of Independent Samples T -test 70

I

XIII

LIST OF FIGURES

FIGURE NO TITLE PAGE

11 The Conceptual Framework 7

21 QS Roles on Pre and Post Contract Phases 17

22 Maslows Hierarchy of Needs 24

23 S-B-P-O model 25

24 The relationship between stress and level of performance 27

XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE

LIST OF ABBREVIATION

FULL NAME

Contractor Industry Development Board Malaysia

Quantity Surveyors

Institute of Surveyor Malaysia

Bill of Quantities

Board of Quantity Surveyor Malaysia

National Institute of Occupational Safety and Health

Non-governmental organization

United Kingdom

Health Safety Executive

xvi

I

LIST OF APPENDICES

APPENDIX TITLE

A LETTER OF PERMISSION

B FORM OF QUESTIONNAIRE

XVIII

Pusat Kbidmat MakJumat Akademik UN~sm MALAYSIA SARAWA

PKHIDMAT MAKLUMAT AKADEMIK

11111 nlll~nillllllill 1000246399

THE RELATIONSHIP BETWEEN WORK STRESS FACTORS AND JOB SATISFACTION AMONG

QUANTITY SURVEYORS AT CONSULT ANT FIRMS IN KUCHING SARA W AK

MICHAEL TENG LOONG ING

A dissertation submitted in partial fulfillment of the requirements for the degree of Master of Science (Human Resource Development)


2011

r





06072011


------------------------










sila tandakan (J )




TIDAK TERHAD





II

~~====~~~~~~~----~~~--------------- -- -----------------------------shy

II






2011

iii




Date

I Gred II

I

I

iv

I l ----J

I

ACKNOWLEDGEMENT














Thank you very much

iv

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII





06072011


------------------------










sila tandakan (J )




TIDAK TERHAD





II

~~====~~~~~~~----~~~--------------- -- -----------------------------shy

II






2011

iii




Date

I Gred II

I

I

iv

I l ----J

I

ACKNOWLEDGEMENT














Thank you very much

iv

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

------------------------










sila tandakan (J )




TIDAK TERHAD





II

~~====~~~~~~~----~~~--------------- -- -----------------------------shy

II






2011

iii




Date

I Gred II

I

I

iv

I l ----J

I

ACKNOWLEDGEMENT














Thank you very much

iv

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

II






2011

iii




Date

I Gred II

I

I

iv

I l ----J

I

ACKNOWLEDGEMENT














Thank you very much

iv

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII




Date

I Gred II

I

I

iv

I l ----J

I

ACKNOWLEDGEMENT














Thank you very much

iv

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

I

ACKNOWLEDGEMENT














Thank you very much

iv

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

--


TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction




Vll









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII









182 Individual 9


19

185 Work Demand

186 Role


188 Consultant firm

Conclusion

9

10

10

10

10

I

I

I

2 LITERATURE REVIEW

21

22

23

24

Introduction


Overview of Stress


241 Pre Contract



2413 Cost Plan

11

11

15

16

18 I

I

L


Vlll

i-- --=




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII




Selection







Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction 36

ix

l

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

I




35 Pilot Study 41






38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49





Factor 53




Environment Factor


Factor 58

x

-

56

L



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



xi

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

TABLE OF CONTENTS

CHAPTER TITLE PAGE



TITLE PAGE iii

ACKNOWLEDGEMENTS iv

ABSTRACT v

ABSTRAK vi


LIST OF TABLES xii

LIST OF FIGURES xiv



1 INTRODUCTION

10 Introduction 1




vii

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

2









182 Individual



185 Work Demand

186 Role


188 Consultant firm

19 Conclusion

LITERATURE REVIEW

21 Introduction




241 Pre Contract



2413 Cost Plan


Vlll

bull

5

5

6

7

7

8

8

9

9

9

9

9

10

10

10

10

11

11

15

16

18

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

20




Selection

242 Post Contract






Certificates







261 Gender 28


271 Individual 30



274 Work Demand 32

275 Role 32



28 Summary 35


31 Introduction

ix

3

36




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII




4135 Pilot Study




372 Descriptive 44


38 Summary 47


41 Introduction 47



431 Gender 48

432 Age 49






Factor 53






Factor 58

x



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII



Structure 61



Factor 64

414 Conclusion 67


50 Introduction 69

51 Summary 69



Consultant Firms 72








55 Conclusions 76

REFERENCES

BmLIOGRAPHY



Xl

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

ABSTRACT



















v

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

ABSTRAK




















VI

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

LIST OF TABLES

TABLE NO TITLE PAGE

















Xll










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII










Role Factor 59




External Factor 62


variables 64





I

XIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

LIST OF FIGURES





23 S-B-P-O model 25


XIV

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

ABBREVIA nON

eIDB

QS

ISM

BQ

BQSM

NIOSH

NGO

UK

HSE


FULL NAME


Quantity Surveyors


Bill of Quantities




United Kingdom


xvi

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

I

LIST OF APPENDICES

APPENDIX TITLE



XVIII

THE RELATIONSHIP BETWEEN WORK STRESS FACTORS AND … relationship between work... · Michael Teng...

Documents

Transcript of THE RELATIONSHIP BETWEEN WORK STRESS FACTORS AND … relationship between work... · Michael Teng...