The Rainbow Rules
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Transcript of The Rainbow Rules
THE RAINBOW RULESOF EFFECTIVE BUSINESS COMMUNICATIONAuthor: Cory VoEmail: [email protected]
Telephone
In-person
Red = Ritualized
• Enforce follow-up expectations with your audience
• Email communication longer than ½ a page needs phone / in-person discussion
Applies to:
Orange = On-point / Precise Applies to:
• Clearly identify your topic(s)
• Discussion your topic(s)
• Summarize your topic(s)
• Each email should address a max of 3 topics
Yellow = Yes! attitude Applies to:
• Be positive when asking for a task/assistance and receiving a request
“Enthusiasm is infectious and free. Sprinkle
them aplenty!”
Green = Graceful Applies to:
• When handling complaints or criticisms, be graceful (your personal and company reputation depends on it)
• NEVER engage in a negative discussion over emails.
Blue = Brief Applies to:
• Be brief but concise in your written communications (emails, memos)
• Respect your audience’s time and deliver your message short and to the point.
Indigo = Impeccable Applies to:
• Always use spell-check
• Proof read your email AFTER spellcheck to scan for grammatical or contextual errors.
• No slangs or social media acronyms (LOL, YOLO, etc.)
• Equip yourself with industry knowledge and terminology, especially your employer’s core business (SAGD production, fracturing, coiled tubing, reclamation,…)
Violet = Validate Applies to:
• Validate facts and numbers. Accuracy starts with you!
• Validate people’s hard work. Thanks their efforts. You don’t have to be a manager to give praise.
For effective communications, Mr. Roy G. Biv says:
R = Ritualized
Y = Yes!
O = On-point
G = Graceful B =
Brief
I = Impeccable
Violet = Validate
Q’s & A’s:
