THE QUICK GUIDE - SYKEScdn.sykes.com/wp-content/uploads/2016/02/CAN... · THE QUICK GUIDE Your...

THE QUICK GUIDEYour complete reference on how to complete your Pre-employment requirements.

Completing your Onboarding Paperwork1The onboarding paperwork are documents that formalize your employment with

SYKES Home powered by Alpine Access. These documents include client,

province, and company paperwork and you will need to fill out and digitally sign.

All prospective employees whether they are moving to a new program as new

hires or internal transfers from a different program or are coming back after

leaving the company, are required to fill out their paperwork. All paperwork

need to be updated within the past 30 days so if you have not been processed

for a job in the past 30 days, you will be required to complete a new set of

paperwork.

All your paperwork will be housed on our secure server with Docusign. You will be

able to access Docusign (your forms) from your home page at

www.workatsykes.ca

Steps to follow:

1 Access your forms by scrolling down your home page until you find

the task called, “Complete your online paperwork”.


Completing your Onboarding Paperwork1

Steps to follow:

2Read through each of the steps on the paperwork task, then click on the

blue button that says,

You will now be redirected to our partner platform, called Docusign. This

site is where we house all of your documents and signed forms.

Please make sure you have

cleared all browsing history

from your web page

before beginning.

Also, if you have google

chrome installed on your

computer, you may want

to open your paperwork on

that browser.

If you do not have chrome,

you will want to make sure

your compatibility settings

allow this site.

You will now see an agreement that you need to select to continue,

After you have selected “I agree to use Docusign Electronic Records

and Signatures. Select the yellow Continue button to begin.



Steps to follow:

3You will now see the beginning of your forms to sign. In the right-hand

corner you will see a forms logo, click this to see all of the forms you will be

signing.

Otherwise, click on the Yellow button that says

You’ll notice that some of your personal information has been pre-

populated for you. This is because Docusign has pulled your information

from your application at Swww.workatsykes.ca in order to help speed up

the process for you.

It is imperative that you review ALL information in case anything has

changed.

Please continue to follow the instructions on the yellow navigation tab as

you make your way through the forms.



Steps to follow:

4When you are requested to sign a document for the first time, you will be

asked to create your signature.

You will be able to use a pre-populated font or draw your own signature.

Please click “Adopt and Sign” when you are satisfied with your signature.



Steps to follow:

5Make your way through the remainder of your forms. Please do not skip

any information that is requested of you. Also, while Docusign does scroll

through your forms quickly, please remember to scroll back up and read

through each form carefully before signing.

Once you have signed and filled out each form as necessary, you will see

on the bottom of your screen a notice that states you are completed.

Choose finish to save and be redirected back to your home page at

www.workatsykes.ca.

Your paperwork task will now be automatically updated to reflect that you

have completed that task.

**IF you are unable to finish your forms for any reason, please select “other

actions” from the top of your screen and choose “Finish Later”. If you

close out of Docusign without saving, you may lose all of your previously

signed forms**

http://www.workatsykes.ca/


Completing your Background Check Requirements2All candidates vying for a position are required to undergo background

checking. Depending on the client that you are going to be working for, there

will be different required checks. The most common checks are the following:

1. Criminal Record Check

2. Employment Verification Check

Initiating your background check is free of charge. Please note however that this

process can take anywhere from 5 business days to a few weeks to complete

depending on how long the information needs to be verified. It is always best to

complete this process as soon as possible.

Being hired for the position is contingent on completing and passing the

background check requirement. All background check results are reviewed and

submitted for approval. Please make sure that you are able to follow through

with the process, otherwise, we will need to rescind your offer of employment.

Steps to follow:

1 Open the e-mail that is associated with your current SYKES Home

application. Check your inbox or junk / spam mail folder for an e-

mail with the following subject line:

SYKES Home powered by Alpine Access has requested that you

complete an online application via eConsent

The e-mail is sent by [email protected]

BackCheck, our background checking partner, has sent out this

request for you to complete an online eConsent form. This form will

allow BackCheck to run a complete check on your information.

Open this e-mail.

mailto:[email protected]


Completing your Background Check Requirements2

Steps to follow:

2 Click on the link within the e-mail to continue into BackCheck’s

eConsent welcome page.

You will see the BackCheck welcome page. Click on the Start button

to start the process.3



Steps to follow:

4 The system’s core navigation bar shows you the items that you will

need to complete. You MUST fill out all the fields in all the tabs in order

for your eConsent form to the accomplished successfully.

Provide your complete name. Please make sure you provide your

LEGAL name. Using names that will not be verified as YOU will cause

significant issues with your background check that will either delay

being processed for the job or ultimately lead to your current

application to be rescinded.

If you have changed your name in the past or recently, please make

sure to declare them as your Aliases.

Provide all pertinent addresses that you have lived in.

Click on Save and Continue to proceed.

5



Steps to follow:

6 Provide your personal details for your Canadian Criminal Record

Check.

Make sure that you are able to declare ALL criminal information that

you know about yourself that you have been convicted on. Please

remember that all background check information are reviewed and

approved by our clients declaring your previous convictions DOES

NOT AUTOMATICALLY EXCLUDE YOU from the selection process.



Steps to follow:

6 Declare all your previous criminal offenses. Provide the details of

these offenses in the field provided.

If you have more than one, you can use the ADD ADDITIONAL

CONVICTION DETAILS option and a new set of forms will appear for

your to complete.

Please remember that your criminal information MUST come back to

us as COMPLETE and ACCURATE for them to be reviewed. During

instances that an INACCURATE representation of previous criminal

offenses have been seen on your record, you will be required to

resubmit your conviction details. It would be best to coordinate with

the RCMP at that time to ensure that you have the full and accurate

information that you will need to re-declare.



Steps to follow:

7 Declare your previous employment information. We require the

verification of 2 employers outside of SYKES Home powered by Alpine

Access.

If you have any supporting documents for your employment record,

please feel free to upload them as a part of your Employee

Verification Information.

Click on the choose file option and then click on Add Attachment for

it to be loaded into the system.

If you want to declare more than 2 employers, you can click on the

Add Additional Employer option. Please remember as well to ALLOW

BackCheck to contact your previous employers. Otherwise, the

verification will not be done.



Steps to follow:

8 Complete the Public Safety Verification by providing your Country of

Birth and all pertinent information and your Date of Birth.

To complete the background check you will then need to sign the e-

Consent and submit the form. At the bottom of the agreement to

disclose and consent, you will see a tool that will allow you to write

your own signature. You can retry creating your signature as many

times as you like.

Hit the Submit Button to declare and consent.

9



Steps to follow:

10To cap off your Background Check Initiation Process, you will need to

start the facilitation of your Identity Verification. There are 2 ways that

BackCheck can verify your identity. The first is through the Electronic

Identification Verification and the other is through the Canada Post.

The Electronic Identification Verification is an online process that

allows you to answer a series of inquiries related to your personal

consumer credit information in TransUnion that only YOU should be

able to answer. Your credit score will not be affected by the

verification.

Click on the Consent checkbox and then on the Verify my Identity to

start the authentication.

If you lack a significant credit history, do not have a credit file, or are

unable to authenticate your identity online for any other reason, you

will be asked to verify your identity through the Canada Post.



Steps to follow:

11In the event that you are not able to complete your complete your

authentication online, you will need to proceed to the nearest

Canada Post and go through the Canada Post Physical identification

Verification Process. This requires you to PHYSICALLY verify your

identity with the nearest Canada Post Office in your area. You will

need to bring with you two (2) valid IDs and the printed form. You

must complete this process within 48 hours of completing the

eConsent.

The process will entail the following steps:

Step 1

•Download and save the completed eConsent form for the Canada Post Off-Ramp process

Step 2

•Open the form and print it out. The first page will be the list of IDs that can be used for the verification and the second is the Canada Post Physical Identification Verification Form

Step 3

•Proceed to the nearest Canada Post with the IDs and the CPPIV Form and have the document stamped.

Step 4

•Upload a clear digital copy of your Stamped CPPIV form into your applicant support page and the two valid IDs that you have presented for us to be able to send it to BackCheck and expedite the process.


IMPORTANT REMINDERS

1. Please remember that you MUST be able to complete ALL your

Pre-employment requirements within your deadlines. If you are not

able to do so, you are running the risk of having your application

be rescinded.

2. For those that will need to go to the Canada Post for the Physical

Identification Verification process, please remember that you will

be required to submit IDs that are NOT expired. Receipts showing

requests to acquire the IDs or documents that are outside of the

list of Valid IDs will not be acceptable.

3. If you are applying for work through a Canadian Working Permit,

please upload a clear digital copy of your permit into your

applicant support page.

4. When uploading documents, please upload clear digital images

of your items. Please make sure you scan or take a photo of the

document from corner to corner and is legible when viewed.

5. Your Preemployment coordinators may reach out to your via

Support Messages or via Phone.

6. All calls coming from SYKES Home powered by Alpine Access are

routed. This means that our calls may call in as unlisted,

unregistered, or blocked numbers. Please make sure that you

answer your phone in the succeeding days as that may well be us.

Please also disable temporarily any blocks or setups that may

prevent us from reaching your by phone. If that is not an option,

please make sure that you CONSTANTLY check your support

messages as we will be reaching out to you from there.

7. You must be able to gather all your required home office

requirements at least 1 week before your training start date. You

do not have until Day 1 of training to submit your items.

8. There is no reservation of training slots. All candidates must enroll

themselves into their preferred. These slots are filled on a FIRST

COME FIRST SERVED basis. The earlier you complete your

requirements, the earlier we can push you into the system for

enrollment. Please do not wait for the last minute to enroll


SUPPORT OPTIONS

If you have any additional questions or clarification you can reach us

through the following options.

1. Leave us a support message via your applicant support page.

2. Chat with us via the Talent Acquisition Live Chat room at

https://alpineaccess.adobeconnect.com/employment

Your pre-employment coordinators may also be contacting your via

your declared home and mobile numbers.

Our calls are routed so, if you see an unlisted or blocked number

calling you during this timeframe, please do not be afraid to answer

the call and it may well be us.

https://alpineaccess.adobeconnect.com/employment

THE QUICK GUIDE - SYKEScdn.sykes.com/wp-content/uploads/2016/02/CAN... · THE QUICK GUIDE Your...

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