THE PROCSERVE COMMERCE NETWORK · The Procserve Commerce Network Our eMarketplace – bringing...

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    Sharper Thinking for Smarter Public Sector Procurement

  • For seven years Procserve has brought public sector buyers together with suppliers to trade efficiently across the internet. It’s a simple and now familiar concept but there is much more behind our story. That’s what makes us different.

    Since 2006 we have evolved from a single customer start-up business to operating a secure trading environment that is trusted by thousands of public sector buyers and tens of thousands of their suppliers to carry well over £2 billion worth of transactions. In doing so we have been at the heart of the most profound strategic procurement change programme in government – including the police, local and devolved government, and education – initiated by the Cabinet Office Efficiency and Reform Group and supported by Government Procurement Service.

    At our core is a scalable, fast and secure purchasing platform enabling buyers to connect with the maximum number of relevant suppliers – large and small. However, we are always thinking about tomorrow’s needs – mobile ordering, actionable data analytics, benchmarking, and community sharing.

    We have operational and senior user groups to specifically ensure we understand and build future requirements into our exciting roadmap. We also stay close to our users through our highly experienced Account Management and Service Desk teams – making sure orders never miss a beat.

    Clients also find it useful to occasionally use our experienced team to supplement in-house change teams and bring their insights to bear.

    We believe that our experience of many hundred clients, millions of transactions and billions of value mean that we can help your procurement journey move faster and more confidently.

    The Procserve Commerce Network comprises many things and I hope you enjoy this insight into what makes us tick.

    Nigel Clifford Chief Executive Officer


    Sharper Thinking for Smarter Public Sector Procurement

    Our story

  • Amabel Grant Chief Operating Officer

    With a wealth of procurement experience in public and private sector organisations, Amabel oversees all aspects of Procserve’s operations including professional services, customer account management and service operations.

    Jesper Lynge Petersen Chief Technology Officer

    Jesper manages the Technology division and is responsible for product strategy, product delivery and engineering. His approach to software development revolves around Agile and Lean principals with focus on user centric design.

    Tim Holbrow Finance Director

    Brings over 15 years of financial and general management experience in start-up and high growth businesses in the technology industry.



    At Procserve we have a great team. We believe in quality not quantity. Though we are small, we have a vast amount of highly specialist experience and knowledge. Our team is rich with technology, project and service, and public sector procurement experts. We are delighted to have so many subject matter experts under one roof.

    The thing that pleases us most is that people who join Procserve tend to stay with us over many years. In fact, a huge proportion of our team have been with us for five years or more.

    That makes for a tight cross-functional team where everyone can have their say; but better still, build strong and long lasting relationships with our clients. As our business has grown we have also brought on board some great new talent to make sure we keep producing new ideas and fresh insights. From the Leadership Team outward everyone has a voice and shares a common commitment to what we do. We are entirely responsible for our services and having shared ownership of everything we do is felt right across the Procserve team.

    Our people

    Nigel Clifford Chief Executive Officer

    Brings masses of business leadership experience to Procserve from previous CEO positions in complex public and private software companies.

  • Catalogues


    Catalogue Content Management

    Transaction system

    Supplier managed contentBuyer managed contentBuyer





    Supplier Users


    Buyer ERP system

    Supplier B2Bwebsite







    Step 1. Manage your content or access existing content

    Step 2. Go shopping and place an order with a supplier

    Step 3. Supplier receives the order, ships the goods and sends you an invoice electronically

    Step 4. You have all the information about the order and payment details at the click of a button

    The Procserve Commerce Network

    Our eMarketplace – bringing buyers and suppliers together to trade across the internet


    The Procserve Commerce Network (PCN) is a complete range of secure, hosted and managed eProcurement software solutions. PCN comprises a number of solutions that can be deployed together or separately. These include a range of eProcurement catalogue content and transaction management solutions as well as electronic payments, business intelligence and other eCommerce services, all based on a highly secure infrastructure. Based upon a conventional Business-2-Business (B2B) architecture, each element adds its own value which can then be engineered together to make a unique value proposition.

    The core component is an electronic marketplace or eMarketplace where buyers can log on, search content hosted on the eMarketplace, or on the supplier’s website. They can then bring it back in shopping baskets for approval, before issuing an electronic purchase order to their selected supplier who is able to flip this into an electronic invoice to return it via the eMarketplace to the buyers system for electronic matching and payment. Sounds straightforward – and we make sure it is by making everything we do value and benefits led.

    For example, PCN includes an electronic request for quotation (eRFQ) tool to take care of your spot-buying requirements, with an integrated link to central contracts where you can call-off or run mini-competitions for purchasing from central frameworks. So everything is fully compliant with government purchasing policy, and is auditable and transparent.

    We have the experience of many eProcurement journeys…

    Over 17,000 public sector buyers and 32,000 suppliers transact on PCN.

    Sharper Thinking for Smarter Public Sector Procurement

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    Even taking a couple of steps out of the P2P process can yield significant savings in terms of time and cost. And of course, we all must now be thinking more of the impact on the environment when we print off reams of heavy documentation – previously if Gwalia stacked all their paper output on top of each other, the pile would be as high as the Eiffel Tower, translating to 324 metres high!

    Tracey Healey, Director of Procurement & Business Planning, Grŵp Gwalia

    More Value for Your £

    Using PCN means that every buying decision is made safe in the

    knowledge of what you and others in your community are paying for goods and services today, last week and last year. The visibility that our solution provides means that you can always get the best prices right at your desktop. Once you have made your decision then you have the processing power to transact electronically from Purchase to Pay with a full audit trail and information about your purchases as they happen, in real time.

    In Control

    Because PCN can integrate with your corporate platform it adds

    major value to your existing investments. Users can access PCN with a single click from your ERP system or directly through the cloud and either way, everything they do is fully embedded within your corporate platform from requisitioning to accounts payable. This means you can organise your business in whatever way you choose and PCN will work with you to make sure that you have full visibility and control. And our fantastic team of implementation experts will be there to guide you every step of the way.

    Peace of Mind

    Security is at the heart of what we do. Each part of our service is assessed annually for

    compliance with HM Government security standards. Full risk assessments, penetration testing and independent assessments ensure that our services always carry accreditation to IL2. Moreover Procserve’s unique integration capability means that we can manage the carriage of data between secure and non-secure environments from IL0 to IL3 (eSecure). Therefore your business can stay safe and secure. This is a standard part of our integrated services, allowing Procserve to operate from inside government firewalls such as GSI, PNN and N3. That is why over five million purchasing documents with a value of over £2 billion have been entrusted to PCN.

    Our services are UK hosted with a ‘warm’ backup and full Disaster Recovery and business continuity plans fully tested every six months. Although we’re happy to say this has never been needed, if things ever did go wrong you will be back up and running in no time.

    Client organisations range from the entire English and Welsh Police Service and the Department for Work and Pensions through to primary and secondary schools, and local councils.

    PCN hosts 1,800 catalogues containing 2.4 million product IDs and is at the heart of strategic initiatives like eTrading for Wales, the National Police Procurement Hub, the Government eMarketplace and we are working with the Independent Shared Services Centres to add value to their customers as they evolve as part of the government’s Shared Services strategy.

    PCN is founded upon shared service principles; no one is better placed than Procserve to be a core part of the shared services value proposition.

    …so, our customers can enjoy the benefits PCN clients see tremendous transformational benefits for their business; no matter what stage of the journey they are at, there is always value to be gained.

    The good news is that whatever first step is taken, the benefits are continuous all the way along the road. Whether you need more efficient processes and controls, improved commercial intelligence, and security, a greater understanding of user behaviours or the ability of having the data to confidently make decisions both big and small.

    The trick is to understand how far you are into the journey and how much better your business can be for going further.

  • Delivering real savings



    The price different buying organisations are charged for standard office products can vary widely.

    Box of Bicballpoints


    AAA Batteries

    £3.96 £6.99

    HP Toner

    £117.04 £264.05


    £9.66 £11.16

    £5.00 £60.00





    £0 £200 £400

    Popular Online eMarketplace

    Procserve Commerce Network



    20 7


    Moving items to an online catalogue on the PCN, results in order placement time being reduced from 20 minutes to 7 minutes

    (65% improvement). Securing saving of £200k annually.


    Sharper Thinking for Smarter Public Sector Procurement

    BUYERS10% SAVINGS by buying from better contracts available on PCN

    50% SAVINGS by reducing the time spent manually matching invoices and orders

    3% SAVINGS by running mini-competitions

    SUPPLIERS2% SAVINGS by reducing the time spent manually matching invoices and orders

    POLICY MAKERSREAL TIME management information to facilitate more effective sourcing across government

    REDUCED price variability across the buyer community

    ABILITY to benchmark buyers and suppliers

    An independent study of our client’s experiences of using Procserve has identified a range of real savings delivered directly as a result of embedding the Procserve eMarketplace in their platforms and processes.

  • PCN is of course part of the Government’s ‘Digital By Default’ revolution and is now available to all public sector organisations on G-Cloud. Having delivered our software as a service since the start, we see G-Cloud as the ideal route to get on to PCN.

    Because of this we’ve changed the way we present our services which can now be called off from the Government Digital Service G-Cloud with options for a more modular and transactional approach that fits the needs of all public sector buying organisations irrespective of size.

    Procserve is committed to G-Cloud. We have been on every version of G-Cloud since its launch. It’s a great way for Government to do business and we will continue to support G-Cloud both now and in the future.

    Standing still is not an option at Procserve. We are committed to evolve with our customers to stay ahead of the game and always meet their needs. More than that, we understand the very real constraints that they work under and the continual need to get more for less.

    But it’s also about driving the ‘Art of the Possible’ – to uncover real opportunities to deliver more and more savings and to exploit the full capability of the technology they have at their disposal. So we are always adding to our capability, devising new functionality to help them do their job better, and to take advantage of the great work they do.

    We also understand the real value of having huge amounts of transaction data and how it can be used to increase intelligence more measurably and understand the effects of buying decisions. That’s why we are delighted to support and contribute to thought leadership initiatives to help shape the future of public sector procurement and data.

    Now in the G-Cloud

    7*Accountancy and business advisory firm, BDO LLP, is the UK member firm of the BDO International network. The firm employs 3,500 people across 23 UK locations, generating revenues approaching £400m.

    Because of our close relationship with our clients we understand how difficult it can be to have cohesion across such a vast community. Which is why we sponsor eProcurement research so we and our clients can answer the questions that others only ponder.

    We commissioned international accountancy firm, BDO LLP* to extensively research the benefits of eProcurement, looking not only at our clients experiences of PCN but the wider context of eProcurement for the public sector. We are sure you will find the revelations fascinating. As a result of BDO’s research anyone can now evaluate their own ‘eProcurement Maturity’ using our easy online calculator to find out if they are ‘Innocent’ or ‘Excellent’ and how much they could be saving by using an eMarketplace.

    You can find the Procserve eValuation Calculator at

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    4 5 6

    1 2 3

    0 . =

    Being on G-Cloud means that we can offer even greater variety in our services and value propositions. The G-Cloud framework demonstrates Government’s commitment to delivering flexible ICT solutions which deliver tangible business benefits, for SMEs and enterprises alike. Employing cloud technology to transform procurement demonstrates the UK Government’s commitment to leading by example in driving cost and time efficiency. It’s also reflective of how the UK public sector is leading the way in the European drive for all public sector procurement to be cloud-based by 2015.Nigel Clifford, Chief Executive Officer, Procserve

    BUYERS10% SAVINGS by buying from better contracts available on PCN

    50% SAVINGS by reducing the time spent manually matching invoices and orders

    3% SAVINGS by running mini-competitions

    SUPPLIERS2% SAVINGS by reducing the time spent manually matching invoices and orders

    POLICY MAKERSREAL TIME management information to facilitate more effective sourcing across government

    REDUCED price variability across the buyer community

    ABILITY to benchmark buyers and suppliers

    An independent study of our client’s experiences of using Procserve has identified a range of real savings delivered directly as a result of embedding the Procserve eMarketplace in their platforms and processes.

    This makes using collaborative contracts even more seamless to our thousands of users. Effectively this fully replicates their personal internet shopping experiences but with all of the protections you would expect to find in an organisation spending billions of pounds of public money a year on goods and services. Not only is it easy for our users but it means that we can get even better control on our goods and services spend in our drive to deliver ever greater value for the taxpayer’s pound. Collaboration is at the heart of what we do. This development will help DWP and our Shared Services customers to meet our objectives for collaborative procurement.

    David Thorpe, Director of DWP’s Shared Services Centre, Department for Work and Pensions

    Sharper thinking

  • Procserve, a leading cloud services company, was originally established in 2006 to develop and run the Government eMarketplace. Today it specialises in enabling secure transactions and the exchange of data online. Procserve’s secure networks have hosted more than £2.3 billion transitions and are today used by over 32,000 organisations in the public and private sectors to buy, sell, and share information within online communities. Its offering includes, but is not limited to, Purchase to Pay (P2P), Integration-Platform-as-a-Service (IPaaS), electronic payments (ePayments), and dynamic marketplace solutions, as well as specialist eProcurement implementation services. The company’s heritage within public sector procurement also means that its solutions are government security accredited to IL2 and IL3, as well as being ISO 27001 certified. © Procserve Holdings Limited 2014.

    Connect with us:

    Contact us:17th Floor, Portland House, Bressenden Place, London, SW1E 5RS

    [email protected] +44 845 6032 885

    At Procserve we help our customers to optimise their procurement activity by removing cost and complexity in their processes and empowering them with access to the best deals backed up with maximum transparency and visibility of their buying activity.

    With an optimised Purchase to Pay capability public sector buyers can have total control over their third party spend and get real value for every pound.

    For more information please visit our website or contact us on [email protected]

    mailto:[email protected]://www.procserve.comhttp://www.procserve.commailto:[email protected]://