1. Expert in the room The power of storytelling as a force for transformational change Pip Hardy Supported by 5th June 2015 2. Joining in today and beyond Please use the chat box to contribute continuously during the web seminar and raising your hand to join the discussion Please tweet using hashtag #SHCR and the handle @School4Radicals @theedgenhs Join our Facebook group School for Health and Care Radicals We will produce summaries of the discussions on each module using Storify and Pinterest and put on the website Join in the Tweetchat each Wednesday at 4-5pm (GMT) using the hashtag #SHCR 3. The team today Session lead: Jackie Lynton @jackielynton Presenter: Pip Hardy @PilgrimPip Chat monitor: Carol Read @CarolLRead Twitter monitor: Kate Pound @kateslater2 Case study : Bev Rodgers 4. In 2003, Pip co-founded the Patient Voices Programme in the hope of reminding all those who design and deliver healthcare of our shared humanity and the need for kind, dignified, respectful, compassionate patient- centred care through the creation and sharing of digital stories of health and illness, hope and hopelessness, care and lack of it. The Programme is now one of the largest and longest-running digital storytelling projects in the world and won the 2010 BMJ award for Excellence in Healthcare Education. Pip has an MSc in Lifelong Learning and is currently working on a PhD investigating the potential of digital stories to transform healthcare. Pip Hardy 5. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 6. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Welcome! Plan for the day A bit of background Why are stories so important? What makes a good story? Whose stories do you need to hear? How can you use stories? Finding your own story 7. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Where in the world are you? 8. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Where in the UK are you? 9. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Patient Voices patience, noun. calm endurance of pain or any provocation; perseverance patient, adj. having or showing patience voice, verb. give utterance to, express Concise Oxford Dictionary, 1964 10. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Patient Voices: a short history Established in 2003 ~1000 stories facilitated/recorded ~600 stories released ~130 workshops, plus some home visits! ~15 Patient Voices stories WIP ~1 million hits on the website annually ~2000 hits per working day on PV website ~40,000 stories viewed during the year ~100 presentations 6 papers published 1 book published 11. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Patient Voices: where we work [[insert world map with workshops]] 12. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu There is more that unites us 13. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Why tell stories? We tell stories to entertain and to teach. Pascal 14. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The power of stories http://www.slideshare.net/amitkaps/fifth-elephant-2014-talk- crafting-visual-stories-with-data?sf3881865=1 15. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Stories make us human 16. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Stories and statistics Statistics tell us the systems experience of the individual, whereas stories tell us the individuals experience of the system Sumner, 2009 17. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Lies, damn lies and . . . 'As always in history, statistics give little insight into individual experience. That can only be gained by listening to stories.' Laurence Rees 18. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu People before numbers If there is one lesson to be learnt, I suggest it is that people must always come before numbers. It is the individual experiences that lie behind statistics and benchmarks and action plans that really matter, and that is what must never be forgotten when policies are being made and implemented. Robert Francis 2010 19. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Stories and empathy Stories promote empathy, which in turn prompts reflection and serves as the motivation for learning and acquiring new knowledge. Charon, 2002 20. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Tacit knowledge and ways of knowing The things we know but dont necessarily know that we know. 21. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Transforming culture Storytelling is the mode of description best suited to transformation in new situations of action. Schn, 1988 22. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu refers to all the ways in which human beings overcome their original barbarism, and through artifice, become fully human. Samuel Pufendorf Culture the attitudes, feelings, values, and behaviours that characterise and inform society as a whole or any social group within it. Collins English Dictionary 23. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Changing culture Open and transparent Respectful and dignified Kind and compassionate Just and equal Humane and connected Trustworthy and blame- free Continuous learning 24. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Sustaining culture Good communication Two-way flow of information Sharing values Sharing stories 25. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Communication Assure a substantial flow of vital information so that the information derived would be helpful to all and harmful to none. Rex Hardy, 1990 26. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Case study 1: a culture of safety How can we create a culture of safety if we dont know what one looks like? Association of Air Medical Services (AAMS) Survey 27. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Go around Cathy Jaynes 2006 28. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Go around Cathy Jaynes 2006 29. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Good stories are. Effective Affective Reflective 30. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Several years later. In the meantime, one story at a time, we can leave a lasting impression with those who come behind us. I felt the stories were so powerful and did a much better job than any other safety lecture in telling the true story. The ability to share these, and other stories like them, is critical if organisations are to learn from mistakes and develop a just culture in which every voice can be heard. Stories are essential in creating a culture where safety and humanity are prized and the values of intellectual, emotional and spiritual intelligence inform the way we do things here. 31. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu What makes a good story? 32. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu What makes a good story? Im sorry to have written you such a long letter I didnt have time to write a short one. Mark Twain The foundation of a story is an emotional foundation in other words, a good idea that moves. Yann Martel Show, dont tell. Stories are always true: its the facts that mislead. Jeanette Winterson 33. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Change All great literature is one of two stories; a man goes on a journey or a stranger comes to town. Leo Tolstoy 34. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Its not what you say 35. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Story or anecdote? Anecdote has no conflict, no crisis, no resolution. In contrast to anecdote, story at least in the literary sense offers so much more: narrative arc, unification of action, irrevocable change. Meaning. Aaronson 2013 36. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Passages past dragons No matter what form the dragon may take, it is of this mysterious passage past him, or into his jaws, that stories of any depth will always be concerned to tell. OConnor, 1969 37. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Case study 2: a ward after the crisis Introducing Bev Rodgers, Ward Manager 38. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The problem Very sick patients Not enough beds Not enough staff Not enough time Poor management Records in disarray Medical model of care No one listens Culture of fear 39. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The man in Bed 5 Mett 2013 40. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The man in Bed 5 Mett 2013 41. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Personal impact Its helped me get a lot off my chest Ive put it to bed now. I didnt realise how sad everyone was. Im still angry, but making the story helped me process those feelings and Im not as angry now. I feel like weve learned a lot about each others stories that we didnt know before. This has brought home what the ward means to everyone. 42. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu And now 43. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Professional impact 44. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Professional impact 45. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Seven elements 1 Point 2 Dramatic question 3 Emotional content (authenticity) 4 Voice 5 Soundtrack 6 Economy 7 Pacing 46. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Point (of view) 47. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Dramatic question 48. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Emotional content (authenticity) 49. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Voice One of the hardest things in life is having words in your heart that you can't utter. James Earl Jones 50. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Music / soundtrack 51. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Economy 52. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Pacing 53. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu A very short story For sale Baby shoes Never worn 54. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Case study 3: Dignity and respect 55. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The challenge Poor patient and staff satisfaction survey scores in relation to dignity, respect and communication 56. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu What happened? 8 workshops over three years 64 participants 58 stories created 67 stories released (to date) 57. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu What happened? friendships and support networks established www.pilgrimprojects.co.uk Pilgrim Projects Limited www.patientvoices.org.uk 58. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu How are the stories being used? Stories shown at the start of every Board meeting used in recruitment and selection interviews www.pilgrimprojects.co.uk Pilgrim Projects Limited www.patientvoices.org.uk 59. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu How are the stories being used? induction and staff training public screenings to raise public awareness of mental health www.pilgrimprojects.co.uk Pilgrim Projects Limited www.patientvoices.org.uk 60. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu How are the stories being used? strengthening the patient voice reminding staff, patients and carers of our shared humanity www.pilgrimprojects.co.uk Pilgrim Projects Limited www.patientvoices.org.uk 61. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Guides ComfortWarning Markers What stories do they tell? 62. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Whats changed? patient-led dignity walks more confident patients and staff, able to tell their stories increased involvement of patients and carers in creation of care plans greater recognition of experts by experience more engagement with family members 63. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Impact on the organisation Reduction in complaints related to care (45%) Reduction in complaints related to staff issues (9%) Reduction in complaints related to communication (22%) Reduction in CNST claims (50%) Reduction in management costs 64. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Impact on the organisation Reduction in staff time spent investigating complaints Improvements in patient/carer communication and relationships = better care and increased confidence Overall quality of care is good/excellent 95% of 2018 patients would recommend the Trust 65. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Impact on storytellers It's reminded me of how our creativity connects with part of our soul - how wonderful it is to be part of something that does not have measurable targets or hard matrices. A storyteller 66. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Transformation People reach greater maturity as they find the freedom to be themselves and to claim, accept and love their own personal story, with all its brokenness and its beauty. Vanier 2004 67. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu A decisive moment 68. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Connection Only connect the prose and the passion ... Live in fragments no longer. Forster 1910 69. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Context 70. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Crisis 71. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Closure We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. T. S. Eliot What we call the beginning is often the end. And to make an end is to make a beginning. The end is where we start from. T. S. Eliot 72. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Stories, values and identity Identity Stories Values It's like everyone tells a story about themselves inside their own head. Always. All the time. That story makes you what you are. We build ourselves out of that story. Patrick Rothfuss We know what we are, but not what we may be. William Shakespeare Our bodies are made of stardust; our souls are made of stories. Rev. Thomas Rhodes It is only in the narrative mode, that one can construct an identity and find a place in one's culture. Bruner, 1986 73. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Creating ourselves Narrative is radical, creating us at the very moment it is created. Toni Morrison 1993 74. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Stories change lives We think we tell stories, but stories often tell us, tell us to love or to hate, to see or to be blind. Often, too often, stories saddle us, ride us, whip us onward, tell us what to do, and we do it without questioning. The task of learning to be free requires learning to hear them, to question them, to pause and hear silence, to name them, and then to become the storyteller. Rebecca Solnit, The Faraway Nearby, 2013:4) 75. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Vulnerability, courage and resilience What they dont teach you in medical school. 76. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu An education Powell, 2008 77. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu An education Powell, 2008 78. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu EAR Was it: Effective? Affective? Reflective? 79. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The culture of the mind The culture of the mind must be subservient to the culture of the heart. MK Gandhi 80. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The stories are all one Each affects the other and the other affects the next and the world is full of stories and the stories are all one. Albom 2004 81. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu If youd like to know more Published by Kingsham Press www.kingshampress.com Paperback: http://bit.ly/1IoAYAX Kindle: http://amzn.to/165zTzg 82. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu The sleepless ones 83. The power of storytelling as a force for transformational change Pip Hardy Pilgrim Projects / Patient Voices School for Health and Care Radicals Expert in the room 5th June 2015 www.pilgrimprojects.co.uk 2015 Pilgrim Projects Limited www.patientvoices.eu Thank you pip@pilgrimprojects.co.uk www.patientvoices.org.uk @PatientVoicesUK @PilgrimPip