The Power of Housing – Transforming a City
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Transcript of The Power of Housing – Transforming a City
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The Power of Housing –Transforminga City
Martin ArmstrongGroup Chief Executive
Date: November 2013
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What do you know about Glasgow? Commonwealth Games Shipbuilding Celtic and Rangers Poor health and life expectancy History of poor housing
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homes transferred – Europe’s largest transfer
85,000employees at transfer operating from over 60 outlets
2200 Investment to homes in the first 10 years alone
£1.2bn
higher than the average rent in the city
21%of public debt write-off or grants
£1.6bnof private finance levered in£725m
£180m What could go wrong?Operating turnover – bigger than Celtic, Rangers and
Irn-Bru; City Council spending £120m servicing debt
The New Dawn
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• ‘GHA in disarray’ / 5 CEOs in 6 years
• Shattered stakeholder relationships
• 63 separate organisations, brands, cultures, agendas
• No clear purpose or direction as a temporary organisation set up to dismantle itself
• SST programme stalled / no new homes built / regeneration halted / poor business performance
Scottish Housing Regulator’s comments in 2009 Review:“We see a real dichotomy between GHA’s improvement of services on one hand, and the review of its purpose on the other”
“The weaknesses in the review of its purpose mean that GHA does not have a sound base from which to progress”
False dawn: a six-year meltdown
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• Clear and visible leadership, new board and executive team
• Re-building organisation from the ‘ground up’
• Creating a new vision
• Restoring trust and confidence of customers, staff, stakeholders
• New structure / customer focus
• Using our scale to go beyond ‘bricks and mortar’
Solid foundations for a bright future
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homes in most deprived areas of Scotland
70.4% customers with a mental-health illness
3400 drug users in social rent sector
72%
of households in Glasgow have no-one in work
1/3 of homeless applications give alcohol as a reason
12% of customers aged over 60
1/3
Nine times 1000+ more deaths due to alcohol-relatedproblems than in least deprived areas
tenants have dementia
Huge challenges remain
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Indeed challenges are increasing…
of our customers have access to a bank account
37% of customers have an active bank account
36% 6385of our homes are under occupied and facing ‘Bedroom Tax’ charges
Indeed challenges are increasing…
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Training places created,2300 people secure jobs
4650Jobs / apprenticeships alsocreated through WheatleyPledge
300 Fire deaths in our homes over last two and a half years
Zero
Older tenants in arts /exercise classes
3000 Bursaries to help tenants go to university / college
600Older people helped through our Winter Readycampaign
8000
7000 5000 Teenagers in youth diversionary projects PLUS 80 new children’s play parks
Landed a job through aclause in our contracts
More than ‘bricks and mortar’
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Tenant satisfaction – up from 67%
92%Rent arrears – down from £10.4m
£4.6m Average days to let – down from 56
Staff sickness absence from a peak of almost 10%
2.5% Units on site or approved in this year alone
1400staff satisfaction94%
Powerhouse of Wheatley House Group
16.12
GHA today…
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“We are very impressed with you as an
organisation. We saw strong leadership at every level, right down to your front-line staff – and this is something you don’t
see very often”
“GHA is a credit to Glasgow and Scotland.”
“We have never been into an organisation that has
transformed itself so fundamentally, so quickly,
so positively.”
What people say now
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I regard GHA as a friendGlasgow City Council Leader Gordon Matheson
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More than ‘bricks and mortar’Glasgow MSP Nicola Sturgeon, Deputy First Minister
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The legacy of stock transfer?
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GHA’s legacy - Wheatley Group
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New Dawn
False Dawn
Bright Future