THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

44
THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona National Alliance to End Homelessness Conference One Stop Homeless Access Centers: Avoiding Pitfalls July 9, 2007 Linda Mushkatel Jessica Berg

description

THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona National Alliance to End Homelessness Conference One Stop Homeless Access Centers: Avoiding Pitfalls July 9, 2007. Linda Mushkatel. Jessica Berg. MARICOPA COUNTY Population of 3.8 million (more than 1/2 the state) - PowerPoint PPT Presentation

Transcript of THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Page 1: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

THE POWER OF COMMUNITYHuman Services Campus – Maricopa County, Arizona

National Alliance to End Homelessness Conference

One Stop Homeless Access Centers: Avoiding Pitfalls

July 9, 2007

Linda Mushkatel Jessica Berg

Page 2: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

MARICOPA COUNTY

• Population of 3.8 million

(more than 1/2 the state)• 24 cities and towns• Phoenix alone has population of 1.5 million• 9,222 square miles

Page 3: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

MARICOPA COUNTY

HOMELESS SITUATION• 12,000 – 14,000

homeless adults & children

• 1,000 chronically homeless

individuals from throughout

Maricopa County on the streets

or in shelters in downtown Phoenix

Page 4: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

BACKGROUND • Need• No Mandated Responsibility• Collaborative Effort – “Perfect Storm”• Compassionate Community Response• Facilitate Economic

Development between

Copper Square and

Capitol Mall

Page 5: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

COLLABORATIVE PLANNING EFFORT

• More than two-year planning effort• Broad planning participation

►Governmental entities

►Service providers

►Business community

►Philanthropic organizations

►Service consumers

►Neighborhood groups

• Continuum of Care/Maricopa Assn. of Govts.

Page 6: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

MISSION

To deliver high-quality human services and provide leadership and innovative solutions to help break the cycle of homelessness and poverty through collaboration among faith-based, governmental, non-profit, private and community organizations.

Page 7: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

ANCHOR PARTICIPANTS

• Central Arizona Shelter Services (CASS)• Maricopa Health Care for the Homeless • NOVA Safe Haven• St. Joseph the Worker• St. Vincent de Paul• Lodestar Day Resource Center• Success Center

Page 8: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

CAMPUS GOVERNANCE

• Human Services Campus L.L.C.

• 501(c)(3) Organization

• Unique Governing Structure Reflects Integrated Services Objective

Page 9: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

CONSTRUCTION

• Campus concept• 5 buildings • ~ 150,00 square feet• Total Project Budget

Original estimate: $24.6 million

Final cost: $27.3 million

Page 10: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

CAPITAL CAMPAIGN• 50/50 Public and Private Funding

• Capital Campaign Leadership►Prominent Business Leader►Member, Board of Supervisors►County Manager

• Strategy►Compassionate Community Response►Good Business Decision ►Campus = starting point, not end point

Page 11: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

COMMUNITY/BUSINESS IMPACT

• Contributes to Revitalization between Capitol Mall and Copper Square

• Alternative to Expensive Correctional and Health Care Settings

Page 12: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

ALTERNATIVE SETTING COSTS

$20.54 $22.46 $45.84 $58.27 $62.00 $86.60

$280.00

$1,671.00

$0.00

$200.00

$400.00

$600.00

$800.00

$1,000.00

$1,200.00

$1,400.00

$1,600.00

$1,800.00

SupportiveHousing

Shelter Jail Safe Haven HCH Prison MentalHospital

Hospital

Cos

t per

Day

/ Vi

sit p

er P

erso

n

Page 13: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

COST BENEFIT Setting

Cost• 2% of CASS bed days spent in jail $ 68,574• 2% of CASS bed days spent in prison $ 188,123• 2% of Safe Haven bed days spent in $

40,355

psychiatric inpatient facility• 2% of HCH medical visits occurred in $ 865,416

hospital emergency room• 2% of HCH medical visits avoided like $4,337,864

number of hospital bed days

Page 14: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

DEVELOPMENTAL MILESTONES

• Campus Groundbreaking ~ November 2002• HSC LLC granted ~ April 2005

non-profit status• Ribbon Cutting (Phase 1) ~ November 2005• Ribbon Cutting (Phase 2) ~ April 2007

Page 15: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona
Page 16: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

OPERATIONAL OVERVIEW:

• Who are we?

• Who are we serving?

• What are we doing?

• How are we doing it?

• How well are we doing it now?

• How are we going to do it better?

• What lies ahead?

Page 17: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Who are we?

Page 18: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Who are we?• Mission:

– The LDRC is a collaborative entity providing a safe, engaging environment where homeless individuals can access a spectrum of services to assist them in creating positive, long-term life changes.

• Vision:– To be the national model for ending homelessness.

• Values:– We are guided by our values: dignity, respect,

diversity, community, compassion, and innovation.

Page 19: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Who are we? Operational Milestones

2004 – Day Resource Center begins pilot program on West Jefferson

2005 – Human Services Campus and the Lodestar Day Resource Center open

2006 – HSC awarded $1,000,000 Challenge Grant from The Virginia G. Piper Charitable Trust

2007 – VSUW Primary Partner Agency status received for LDRC

2007 – NOVA Safe Haven Opens on the Campus

2007 – Success Center renovation complete; building available for usage

2007 – LDRC becomes its own non-profit corporation with community BOD

Page 20: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona
Page 21: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Who are we serving?

Page 22: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Who are we serving? – First Quarter 2007 – Reported information

• Race/Ethnicity:– White: 313– Black: 144– Amer Ind/Alaskan: 45– Asian: 7– Hispanic: 96

• Age – 18-34: 143– 35-49: 237– 50-64: 112– 64+: 7

• Sex – Male: 503– Female: 108

• Veterans: 69

• Housing at first contact:– Outdoors: 257– Shelter: 290

• Jail/prison in past year: 78

• Known diagnoses:– Schizophrenia/

Psychotic 95– Affective Disorder 252

LDRC intakes completed: 618

Page 23: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Who are we serving?

Hard to serve populations:

• Mentally Ill• Substance Abusers• Veterans• Individuals from Corrections• Chronically Homeless• Disabled

Page 24: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

What are we doing?

Page 25: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

LDRC Services• AA/NA/CMA & Outpatient substance use treatment• Employment: Temporary & Job Development• Identification & legal documents• Government benefits • Medical/Nursing triage & referral• Computer lab/GED tutoring • Outreach, service connection, case-management• Mental health services

(Provided by 10 outside agencies)• U.S. Post Office• Housing: Placement, Subsidy, Follow-up

(Provided by LDRC)

Page 26: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

LDRC Engagement Programs

• Art• Open-mic Poetry• Yoga• Theatre • Seasonal celebrations• Nursing Education• Movies• Dominoes Tournaments• Workshops/Classes

Page 27: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

A Closer Look…

Page 28: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How are we doing it?

Page 29: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Through Collaboration,1.Welcome:

Reduce clients’

personal health & safety risk;

provide safe &

nurturing environment.

Page 30: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Through Collaboration,

2. Engage:

Engage clients in a process &

services to achieve stability;

co-locate programs

to eliminate barriers.

Page 31: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Through Collaboration,

3. House:

Utilize a client-centered approach

to assist clients in ending their homelessness & ultimately reaching self-sufficiency.

Page 32: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona
Page 33: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

LDRC Estimated Revenues FY08Department of Economic Security Arizona Department of HousingPhoenix Office of Arts and Culture TOTAL Government 26%Arizona Commission on the ArtsUnited States Postal Service Maricopa County

Lodestar FoundationValley of the Sun United Way TOTAL Foundation 41%Stardust Foundation

LDRC Provider Operating Fees TOTAL Program Earnings 11%

Private TOTAL Private 22%

Total Budget Revenues: ~ $1 million

Page 34: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How well are we doing it now?

Page 35: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How well are we doing it now?

• Permanent Housing Placements:-Pilot Program (4/04-10/05): 194-Lodestar DRC (11/05-6/07): 373-Total clients placed to date: 567

 • Fiscal YTD Data (7/06-6/07):

-Permanent housing placements: 195-Transitional housing placements: 3-Total clients housed: 198

Page 36: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How well are we doing it now?

Barriers:

Need for:• Database• Housing & Housing follow-up resources• Client Coordination:

staffing/engagement• Development staff• Motivating client movement• SpaceKeywords: INFRASTRUCTURE

& 1:1 ENGAGEMENT

Page 37: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How are we going to do it better?

Page 38: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How are we going to do it better?:AKA, Avoiding the Pitfalls

Strategic Plan: CLIENT-CENTERED GOALS

• Database/collaboration consultation• Advocacy for Affordable Housing and Housing

First model, and enhancing follow-up services• Client Engagement• Action Plan for Self-Sufficiency• Security

Page 39: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Strategic Plan:

STAFF/VOLUNTEER-CENTERED GOALS

• Volunteer program/recognition

• Staff training/enrichment

• Employee Satisfaction

• Inter-agency collaborations

(e.g., De-Escalation Team)

How are we going to do it better?:AKA, Avoiding the Pitfalls

Page 40: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

How are we going to do it better?:AKA, Avoiding the Pitfalls

Strategic Plan: OPERATIONAL GOALS

• Advisory Board• Administrative Independence/501c3• Support Success Center development• Community Involvement• Resource Development –

think out of the box!

Page 41: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

What lies ahead?

Page 42: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

FY 07/FY 08 Changes & Enhancements

• Administrative independence/501c3• Engagement programs• Security plan/Appeals Committee• Collaborative outreach (Providers/Phx PD)• Staff training/enrichment• Community Advisory Board• Physical building changes

(half-wall, Post Office, etc.)

Page 43: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

What lies ahead?

Page 44: THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona

Questions?

• Linda Mushkatel,

Special Projects Manager,

Maricopa County Manager’s Office

(602) 506-7062

[email protected]

• Jessica Berg,

Executive Director, Lodestar Day Resource Center

(602) 417-9851

[email protected]