THE PATH FROM AGILE TECHNOLOGY DRIVEN COMPANY TO TRUSTWORTHY … · 2019-11-01 · DRIVEN COMPANY...
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THE PATH FROM AGILE TECHNOLOGY DRIVEN COMPANY TO TRUSTWORTHY CUSTOMER CENTRIC GLOBAL ORGANIZATION Andrej Zrimšek Omar Dalgamuni AGILE SLOVENIA 2019
Transcript of THE PATH FROM AGILE TECHNOLOGY DRIVEN COMPANY TO TRUSTWORTHY … · 2019-11-01 · DRIVEN COMPANY...
THE PATH FROM AGILE TECHNOLOGY
DRIVEN COMPANY TO TRUSTWORTHY
CUSTOMER CENTRIC GLOBAL
ORGANIZATION
Andrej Zrimšek
Omar Dalgamuni
AGILE SLOVENIA 2019
What is User Experience?
What is User Experience ?…6 years ago
2013
2016
Do we have a good UX?
Do we provide our users
with a good experience?
Before
After
Guidelines
Before After
Before After
What is Customer
Experience
A happy user is a productive user,
A happy customer is a future revenue stream.
Experience
Bigger partners → Bigger challenges
Common question: Are you ISO certified?
Why?
• Reliable partners
• Minimizing risk
• Long-term relationship
Process finetuning:• Project briefs
• Risk assessment
• End to end traceability
Result:• Lean process documentation
• Improved process
• Recognition by the team
• Don‘t fear ISO- not your enemy, can be your friend
• Put your customer in the center of your organization
• Agile goes well hand in hand with ISO and CX
Thank you!
Andrej Zrimšek: [email protected]
Omar Dalgamuni: [email protected]
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