The Passenger Transport Unit

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The Passenger Transport Unit. Welcome to: Taxi Forum 13 th May 2009. Taxi Forum. Introductions Mark Watters (Chair) Team Leader – Service Review & Development Dave Smith Team Leader – Quality Team Peter Haines Quality Officer – Quality Team Sue Lewin - PowerPoint PPT Presentation

Transcript of The Passenger Transport Unit

  • The Passenger Transport Unit

    Welcome to:Taxi Forum13th May 2009

  • Taxi Forum

    Introductions

    Mark Watters (Chair)Team Leader Service Review & DevelopmentDave SmithTeam Leader Quality TeamPeter HainesQuality Officer Quality TeamSue Lewin Contract Manager Contracts Team

  • Taxi Forum

    Agenda

    Housekeeping please turn mobiles off, no fire drills expected Review of the year CRB/ISA Customer Care Case Study Training and Compliance update Managing Challenging Behaviour Efficiency/Savings Challenges E-tendering & EU regulations Customer First Project Commissioning & Procurement strategy Consultation Working Group nominations Questions and Answers session

  • Taxi Forum

    Review of 2008/09

    CRB issues continuing problems on turnaroundInvoicing by email pilot successful. Now available to allLCC Training courses now established: Helping Hands, Autism Awareness, Epilepsy awareness etc.Start of pilot email tendering schemeImprovement of info available on SEN students (new Parent Registration form & LCC risk assessments)Introduction of Taxi Newsletter - December 2008Snow in February clarification on invoicingEfficiency targets met but getting tougher

  • Taxi Forum

    CRB Checks/ISA Scheme

    In accordance with Small Vehicle Contract Conditions, Taxi suppliers must provide details of ALL drivers and escorts to LCC including any changes Spot checks will continue and severe penalties imposed for drivers and escorts who have not been notified to LCC ISA starts in October 2009 in respect of information about suspect individuals - needs to be sent to ISA individuals may be barred by ISA even though the register is not fully operational. Barred individuals will not be able to undertake regulated activities.The registration of new employees in regulated activities commences in July 2010Existing employees with CRB checks required to seek ISA registration from the third anniversary of their CRB after July 2010

    For latest info on CRB & ISA see: www.crb.gov.uk

  • Taxi Forum

    Customer Care Case Study

    A new contract is awardedDetails are given to the contractorA meet and greet is arrangedOn the first day the child is taken to the wrong school and leftWhat went wrong?How can we avoid this?

  • Taxi Forum

    Training and Compliance Update

    Basic training Helping Hand well receivedFurther courses are being arranged over the next few months at Birkett House in Wigston.Minimum standards of training are required by LCC as part of the contracts we have with you. We are now applying this standard.There are other training providers and exemptions can be given for those staff that have already had similar training (and can provide documentary evidence).

  • Taxi Forum

    Training and Compliance Update

    Escorted Contracts:19 contractors with escorted contracts have not yet registered any escortThey will not be asked to quote for new escorted contractsExisting contracts may not be extendedE-mail tenders ask if escort registered

  • Taxi Forum

    Contracts Team update

  • Taxi Forum

    Managing Challenging Behaviour

    Fear of:Being unable to manage and losing the contract".

    Protect your contracts Protect your staff Protect other road users Protect the students

  • Taxi Forum

    Managing Challenging Behaviour

    What do we mean?

    NaughtyWont wear seatbeltThrowing thingsBiting, spitting, hitting outLanguageRunning awayShouting out of windows

  • Taxi Forum

    Managing Challenging Behaviour

    Need to make it clear that reporting & asking for help is a strength not a weakness

    When to report/seek help

    Reduce the risk of injury or accident

  • Taxi Forum

    Managing Challenging Behaviour

    Where to get help!

    PTUSchoolParents

    There is no book with all the answers in.

  • Taxi Forum

    Efficiency/Savings Challenges

    Our targets are tough May get tougher (recent budget)Quality must be maintainedProjects already in place:- E-tendering - Reviewing many morecontracts and services Fleet reviewCan you help? Any ideas?

    PTU savings targets 2009-12Year09/1010/1111/12Target680k (3%)710k (3%)720k(3%)

  • Taxi Forum

    E-tendering (quoting by email)

    Pilot scheme summary:Some initial teething problemsSystem seems to work well for both staff and Taxi companiesMore quotes and keener pricesNow rolling out immediately for as many contracts as possible throughout the County and for all operators Also trying to get Social Workers to give us more noticeTo participate you must have an email address and tell us of any changes!

  • Taxi Forum

    E-tendering (quoting by email)Protocol for award on joint winning prices:PerformanceService user known to company alreadyRegistered escortsAdditional capacity

    Operators may also wish to review their pricing strategy and avoid rounding prices remembering that email tendering is a bit like ebay in reverse! Try 9.99 instead of 10 etc.Taxi company staff must also be contactable in order to award the contract!If not quoting no need to reply to the tender email

  • Taxi Forum

    European Union (EU) Tender regulations

    We are moving towards compliance with EU regulations by early 2010.What does this mean?Likely that we will have to set up a Framework Agreement (similar to a Standing List)Framework will be closed during period of operation likely to be 1 year. During this period no new firms can work for usOperators must tender to do business with usThen mini-competitions will be held for individual contracts similar to current systems

    LCC will provide full details and support for operators through the process

  • Taxi Forum

    Customer First Project

    A comprehensive project that is introducing improvements for customer service at the CouncilSingle contact points for phone, post & email for all servicesMainstream home to school services migrate in JuneNo direct effect to operators but note that our helpline (0116 305877) and email (passengertransport@leics.gov.uk) will now be answered by Customer Services staffYou can still contact staff as you always have and continue to use existing email boxes for general queries and tendering

  • Taxi Forum

    Commissioning and Procurement StrategyConsultationThe Council invites your views on the initial draft of the Strategy, including any suggested amendmentsPlease send your feedback on the Strategy, or direct any requests for clarifications, to: James Trotter, Senior Procurement ManagerTel: 0116 3057310jtrotter@leics.gov.ukA Feedback Form is availableThe consultation deadline is 5pm on 26th June 2009

    www.leics.gov.uk/draft_sustainable_commissioning_and_procurement_strategy

  • Taxi Forum

    Working Group nominations

    Remit of the working group: For both the Authority and taxi companies to gain an insight and understanding of the aspects of contract work that are important to them and work together to address any general issues that may arise For LCC to pass on information on relevant policy or legislative changes, duty of care issues and general information affecting the taxi market To discuss new ways of working and to work in partnership To look at all aspects of LCC contract work for mutual benefit To share the discussion with all in the market via the published minutesPlease contact Mark Watters or a member of staff in the PTU with your nomination. We are looking for 1-2 people from approximately 10 companies to form the 2009/10 working group to meet 3 times between now and April 2010.

  • Taxi Forum

    Q & A Session

  • Taxi Forum

    Working group nominations and furtherinformation

    By phone: 0116 3058777 and ask for the Service Review & Development TeamBy email: ptu@leics.gov.ukIn writing:Service Review & Development TeamPassenger Transport UnitDept of Highways, Transportation & Waste ManagementCounty HallGlenfieldLeicester LE3 8RJ

    Final note: Please remember to address invoices to: The Business Support Team

    MarkMarkMarkMarkMarkMark. Invoices: give PTU email. Email tenders will help with EU compliance. SENA info more Quality staff too.DaveDaveDave.SuesuepeterpeterpeterpeterMarkMarkMarkMarkMarkMarkMarkMarkOn screen