The Partnership Scorecard
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Transcript of The Partnership Scorecard
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- Measure, maximise and marvelThe Partnership Scorecard™
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Optimice Pty Ltd 04/12/23 06:50 AM 2
WHY do we need The Partnership Scorecard™?
• Organisations live and die by the effectiveness of relationships – internal or external
– High Trust = High Speed & Low cost– Low Trust = Low Speed & High cost
• Intangible aspects are often the reason relationships start to deteriorate
• The Partnership Scorecard™ is as an ‘early warning system’ for your business relationships
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Optimice Pty Ltd 04/12/23 06:50 AM 3
WHAT is The Partnership Scorecard™?
• The Partnership Scorecard™ measures specific role-based flows of value within, or between, organisations
• Value flows can be:– Part of the ‘contract’ - also called tangible flows– Expected, but not formalised – also called intangible flows
• Specific and observable measures are included in the scorecard
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Optimice Pty Ltd 04/12/23 06:50 AM 4
What does The Partnership Scorecard™ look like
Red role: Client OrganisationBlue role: Service Provider
• Clear description of WHAT is delivered
• Clear description of WHO is responsible for delivery
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Optimice Pty Ltd 04/12/23 06:50 AM 5
Red role: Client OrganisationBlue role: Service Provider
• Translating deliverable to electronic survey QUESTION
• Clear identification of WHO will determine performance
• Rating of how WELL it is currently being delivered
What does The Partnership Scorecard™ look like
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How is it developed?
1 2 3
• The Partnership Scorecard™ Process
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Outcomes
• Clear agreement of what is important to all roles
– Tangible (contractual)– Intangible (non-contractual)
• Clear and actionable areas for improvement identified for each role
– ‘What I can do to improve the relationship’
• A scorecard for the overall relationship– Clear direction of specific actions which will
increase trust– High trust = High speed and Low Cost
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Client Feedback
• “…my experience with the workshop and it's outcomes is that it was a VERY worthwhile day...in that it very quickly identified gaps in relationship and value flows.”
• “…when my colleagues in the office asked me what it was all about, I suggested it was ‘reality modelling’, that is, we were modeling what actually happens.”
• “…this is a great way of dealing with intangibles…not just ‘tree hugging’…gets down to role level accountabilities.”
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Optimice Pty Ltd 04/12/23 06:50 AM 9
Want to know more?
• Visit: www.irm.com.au• Ask a question: www.irm.com.au/contact.htm
www.irm.com.au/partnership_scorecard.htm