The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”
-
Upload
miles-stewart -
Category
Documents
-
view
225 -
download
0
Transcript of The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”
![Page 1: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/1.jpg)
The Park HyattStephanie Pavey
“Your Guilty Pleasure”
![Page 2: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/2.jpg)
Overview
![Page 3: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/3.jpg)
Secondary ResearchThe Millennial
Generation• greatest improvements in financial
standing over the past three years• over 50% reporting improvement.
• greatest planned increases in overall spending
• desire to attain and reflect status
Millennials’ enthusiasm over their financial
improvement remained despite high youth
unemployment rates.
![Page 4: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/4.jpg)
Secondary Research
Luxury Travel
• Emerging markets are expected to be key drivers of global luxury travel growth over the next five years
• Growing demand from business and leisure travelers
• Luxury hotels had highest value sales in 2012• strong economic performance • return of investment.
• Middle class consumers with disposable income• Boost demand for luxury hotels
worldwide.
The middle class consumer base is worth US$6.9 trillion
in annual spending.
![Page 5: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/5.jpg)
Secondary Research
Competitors
• Total value sale for luxury hotels $57 billion US dollars.
• Intercontinental hotels and resorts lead luxury brands.
• Shangri-La recorded the strongest value sales growth in 2012, 13%,• Ritz-Carlton, 7%• Sofitel, 5%
![Page 6: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/6.jpg)
Secondary Research
Social Media and Tech
• Increasingly important• engagement, feedback, loyalty.
• 72% of the wealthy are active Facebook members• increasingly use Twitter.
• Luxury travelers at forefront of technological innovations
![Page 7: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/7.jpg)
“The dynamics of luxury travel have changed worldwide to welcome a younger consumer base, who
prefer brands with a voice and personality. “
![Page 8: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/8.jpg)
Primary Research
•Age range 18-39
• 26% Male
• 74% Female
![Page 9: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/9.jpg)
Primary ResearchWhat do you look for when booking a
hotel?
![Page 10: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/10.jpg)
Primary ResearchHave you stayed at a Hyatt hotel? If so, what was your
experience like? If not, why?
![Page 11: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/11.jpg)
Primary ResearchOne-on-One Interviews
• “I would spend the extra money if it was specific amenities that I would use for myself.”
• “Usually, when looking for a hotel I look to find one that is closest to the points of interest that I am visiting. Often times I do not even look at the hotel. “
• “I want it to feel like home. I like a spa, art and nice furniture that helps me to feel comfortable.”
• “ If I am at a hotel, I want the treatment. I like having room service, a spa and I like it to feel glamorous. “
![Page 12: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/12.jpg)
Location
Clean
Amenities
QualityLook
Reviews
ServiceReputatio
n
Quiet
![Page 13: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/13.jpg)
SWOT AnalysisStrengths Weaknesses
Opportunities Threats
• High brand awareness• World Renowned food and
chefs• Smaller in size
• Personalized• Modern• Attention to detail
• Tends to attract older audience
• Not accessible to the masses
• “Home away from home”• Negative Social Media
Presence
• Add more locations• Utilize social media
• Show target audience that the Hyatt is for them
• Cheaper prices offered by competitors
• Lack of awareness/young brand
• Too geared toward the business traveler
• Not enough new faces; only return customers
![Page 14: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/14.jpg)
•The generation of “emerging aristocracy” is unaware of the multiple benefits that The Park Hyatt has in order to satisfy every indulgence they may have.
Problem:
![Page 15: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/15.jpg)
Consumer Insight
• If men and women ages 18-39 knew that the Park Hyatt’s central locations allowed them to experience everything a city had to offer, they would be inclined to choose the Park Hyatt for a leisure getaway.
![Page 16: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/16.jpg)
•Run in the summer, starting June 1, 2014
•12 Week run
•Focusing on Chicago as the primary location
Time Frame
![Page 17: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/17.jpg)
• sophisticated, educated, fashionable and influential
• men and women ranging from age 18-39.
• travel an average of 1-2 times per year for leisure.
• HHI of $75,000 +
• willing to spend between up to $2500 on a weekend getaway.
• interest in amenities, local attractions and shopping
• appreciate feeling like their accommodations are personalized and unique
• exceptional customer service.
Media PlanTarget Audience
![Page 18: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/18.jpg)
Media PlanPrint: Magazines
Vanity Fair
• One-page advertisement
• Four color
• Three consecutive issues
• Total around $192,156.
![Page 19: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/19.jpg)
Media PlanPrint: Magazines
GQ
• One-page advertisement
• Four color
• Three consecutive issues
• Total around $164,023.
![Page 20: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/20.jpg)
Media PlanPrint: Magazines
W Magazine
• One-page advertisement
• Four color
• Three consecutive issues
• Total around $107,869.
![Page 21: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/21.jpg)
Media PlanDigital Media
• Daily budget of $60.00.
• Pay Per Click campaign
• Total around $1,800/month.
![Page 22: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/22.jpg)
Media PlanDigital Media
Pandora Radio
• three months
• will run across Pandora as a pop-up ad
• 287,910 times for a total of $5,755.
![Page 23: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/23.jpg)
Media PlanDigital Media
Hulu
• Designate a total budget of $54,000
• Average of $18,000 per month.
![Page 24: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/24.jpg)
Media PlanDigital Media
Expedia/Hotels.com
• TravelAds
• Monthly retainer of $30,000.
• Pay Per Click Campaign
• will run on both sites until the designated budget is utilized.
![Page 25: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/25.jpg)
Media PlanDigital Media
Youtube
• Mid-July, $300,000 homepage ad for 24 hours.
• $5,000/month budget with $.30 being deducted per view.
![Page 26: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/26.jpg)
Media PlanDigital Media
GQ/Vanilty Fair Online
• Three digital issues of both GQ and Vanity Fair
• $43,650 per issue.
![Page 27: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/27.jpg)
Media PlanDigital Media
• $100/day CPM in Facebook advertisements
• totaling $3,000/moth.
![Page 28: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/28.jpg)
Media PlanDigital Media
• Not only consist of ads
• Also designate $8,250 (half of the designated budget) to promoting the Park Hyatt account
• Park Hyatt promotional tweets.
![Page 29: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/29.jpg)
Media PlanPromotional
• Contest for the best “Chicago Culture” tweet.
• Photo, tagline or any other creative idea from a follower.
• The campaign will last one month
• Winner will receive a weekend at the Park Hyatt Chicago with a guest
• Includes two free nights, a giftcard for Nomi, $500 “fun money” and two cubs tickets (airfare included if necessary).
• This will total around $2,700.
![Page 30: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/30.jpg)
Media PlanSponsorships
Chicago Cubs
• $500,000 sponsorship
• Will include signage and hospitality efforts.
• Relevant during the Summer months
![Page 31: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/31.jpg)
Media PlanSponsorships
Southwest Airlines
• Sponsor of the Chicago Cubs
• Partnering with an airline will ensure that those traveling via Southwest will always check Park Hyatt first.
![Page 32: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/32.jpg)
Media PlanOut of Home
Chicago Transit Authority
• Estimated cost of $345,000 for a three month campaign
• Includes bus stops, train stops and transit systems throughout the city.
![Page 33: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/33.jpg)
Media Plan
![Page 34: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/34.jpg)
Creative: Video Ad
![Page 35: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/35.jpg)
Creative: Print Ad
![Page 36: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/36.jpg)
Creative: Print Ad
![Page 37: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/37.jpg)
Creative: Web Ad
![Page 38: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/38.jpg)
Creative: CTA Ad
![Page 39: The Park Hyatt Stephanie Pavey “Your Guilty Pleasure”](https://reader035.fdocuments.net/reader035/viewer/2022062308/56649d9c5503460f94a84f72/html5/thumbnails/39.jpg)
Objectives:• 10,000 entries into the Guilty Pleasure contest
• 20,000 likes on the Park Hyatt Facebook page
• 25,000 new followers on the Park Hyatt Twitter
• Increase first time stays by 7%
• Increase brand awareness by 20%