PGS 2015-2016 Investment Plan

Pactera Crowdsourcing PlatformApril, 2016 Pactera. Confidential. All Rights Reserved. 1

Why Crowdsourcing?Pactera is targeting to build solid crowdsourcing platform, which is critical to help address customers large volume and demanding delivery requirement on various business areas.

Pactera. Confidential. All Rights Reserved. 2Crowdsourcing Platform

ResourcePoolResourceFilterProductionconsoleQualityMgmt.CommunicationChannelFinance &PaymentFasterCheaperAcceptable qualityIn-stock with faster ramp-upCheaper and stableControllable quality

Business NeedsGlobal Resources

Crowdsourcing strategy in Pactera Pactera. Confidential. All Rights Reserved. 3

We dont quite care who is doing whatBut we do care what is able to be done well by whenCrowdsourcing = crowd + outsourcing

Action to support crowd modelBuild global resource recruiting system to secure resource poolEnable resource visibility across production systems Create automated task workflow to achieve crowd autonomy

Benefit from crowd modelAbundant resources adaptive to clients request Reduced resource cost out of global availabilityReduced managerial cost in the long run

Pactera Crowdsourcing Platform Pactera. Confidential. All Rights Reserved. 4

Corporate Systems

SERPTimesheetResource basic infoResource info from recruitingExtended runtime resource infoUnderlying Database Layer

Booking & AssignmentResource ForumResource Management LayerTraining and TestReputation Tracking Recruiting Portal

Production Systems LayerMap app for mobileCrowd TestingTranscription/AnnotationCrowd TranslationFinancial Analysis & ManagementTMS

Crowd Resource

CustomersDeploy on public cloudHigh scalability to afford increasing business needsAutomated resource recruitment and managementCrowd resource are shared throughout the platform among each production system

Implementation Milestones Pactera. Confidential. All Rights Reserved. 5

What we have doneBuilt up and published Recruiting System (Dec. 2015)Integrated Training & Test module into recruitment process (Feb. 2016)Set up online Resource Forum (Mar. 2016)Integrated Recruiting System with online translation platform (April 2016)

What we are doingCreating APIs for 3rd party / client applications Developing Flexible Report featureRequirement analysis for universal production systemhttp://www.pactwork.com

Pactera Crowdsourcing Roadmap Pactera. Confidential. All Rights Reserved. 6

ControlledCrowdsourcingAutomated CrowdsourcingTraditionalOutsourcing

Resource Mgmt.WorkflowIntelligent TaskAutomationWhere We WereWhere We AreWhere We Will Be

Pactera. Confidential. All Rights Reserved. 7

Thanks!8 Pactera. Confidential. All Rights Reserved. Better by Pactera