The Nexus of Forces – What it Means for FS...
13
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Juergen Weiss Research Vice President Gartner Local Briefing Sofia April 24, 2013 The Nexus of Forces – What it Means for FS Providers
Transcript of The Nexus of Forces – What it Means for FS...
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.
Juergen WeissResearch Vice President Gartner
Local Briefing SofiaApril 24, 2013
The Nexus of Forces –What it Means for FS Providers
1
Source: Gartner (2013), N=239
2013 Top 10 FS Business PrioritiesTop 10 Business Priorities 2013Please indicate the top three business priorities for your enterprise/business unit in 2013Increasing enterprise growth 1Attracting and retaining customers 2Reducing enterprise costs 3Creating new products or services 4Improving IT applications, infrastructure, legacy 5Delivering operational results 6Improving efficiency 7Driving enterprise innovation 8Implementing analytics and big data 9Improving business processes 10
2
2013 Top 10 FS CIO Strategic PrioritiesTop 10 CIO Strategies 2013Please indicate the top three priorities that you expect to focus on in 2013Reducing the cost of IT 1Delivering Business Solutions 2Improving IT management and governance 3Improving IT organization and workforce 4Expanding the use of information and analytics 5Consolidating IT operations and resources 6Implementing mobility solutions 7Developing or managing a flexible infrastructure 8Increasing IT Agility 9Implementing IT sourcing arrangements 10
Source: Gartner (2013), N=239
3
2013-2016 Top 10 FS CIO Technology PrioritiesTop Ten CIO Technology PrioritiesPlease indicate your top three priorities for 2013-2016Business Intelligence (BI) applications (inc. analytics, data mining) 1Legacy application modernization, upgrade or replacement 2Customer relationship management applications (CRM) 3Mobile customer applications (externally facing apps) 4Service Oriented Architecture (including information services bus) 5IT management technologies (Program, Project management, governance, change management) 6Business Process Management tools 7Collaboration technologies (e.g. Workflow management, team collaboration) 8Security technologies (access control, authentication, etc.) 9Cloud computing (Infrastructure as a Service) 10
Source: Gartner (2013), N=239
IT Drivers for Change in Financial Services
4
Mobile Social Information Cloud
From Silos to a Nexus of Forces
5
Impact on Markets
Cloud Insurance
„Likes“ as a currency
Social Login
Fidor Bank, Danske Bank, HUK… Fidor Bank,
esurance…
Cloudinsure.com
Impact on Business Models
7
Social Media Insurance
Collaborative bidding for commercial
insurance
Big data crop insurance
friendsurance.de
climate.com
socialintel.com
inex24.de
Impact on Customer Relationships
8
Gamification
Social Media Analysis
farmers.com
usaa.com
allstate.com
Own Blog and Social Media Network
Impact on Products
9
Co-design
Customer engagementLoyalty
programsReal-time Insurance
Locationbased intelligence
thelevelup.comdirectline.com
mapfre.com
Impact on Competition and Collaboration
10
Cloud Computing
AlliancesNew competitors
aegonreligare.com
telefonica.es
google.comallianz.de
volkswagen.de
Related Gartner Research
The Nexus of Forces: Social, Mobile, Cloud and InformationChris Howard et. al. (G00234840)Predicts 2013: The Nexus of Forces Will Lead to Further Digitalization of Insurance Value ChainsJuergen Weiss, Steven Leigh, Jeff Haner, Kimberly Harris-Ferrante (G00229189)Cloud Computing Will Be a Catalyst for More Standardization in Insurance Juergen Weiss (G00229165)
11
Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.
