The NextGen MRO€¦ · The NextGen MRO The role of ... Intelligent group communication via voice,...
Transcript of The NextGen MRO€¦ · The NextGen MRO The role of ... Intelligent group communication via voice,...
The NextGen MROThe role of technology today & in the future
Moderator:
Marty Grier – The Home Depot
Tuesday, May 3, 2016 | 4:30 – 5:30 PM
Maintenance Management Conference | Kansas City, MO | May 3 – 5, 2016
Panel Discussion
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IntroductionsLet’s meet your panel
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Kirk SchiebelhutManager; Service Products & Development
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Harry van SoestbergenDirector; Quality & Operational Excellence
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Tom BurtExecutive Vice President & Chief Operating Officer
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Robert MedinaDirector; Service Center Operations - Savannah
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Colleen BackDirector; Product Management & Business Development
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AGENDA
• Safety
• Quality
• Project Management
• Workforce
• Mobile Support
• Future
• Q&A
DISCUSSION TOPICS
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SAFETYWhat role does technology play in safety?
Safety
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Reporting Systems
Sources: www.jdasolutions.aero
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Safety
• Reporting
– Web based reporting
• Q-Pulse web based quality and safety management system
• Modeled after FAA programs
– Aviation safety action program (ASAP)
– Web-based aviation technology (WBAT)
• Communication
– Event summary distribution
– NASA’s aviation safety reporting system (ASRS) “Callback”
Reporting and Communication
SAFETY Near Miss Reporting System
SAFETY Incident Command System
Intelligent group communication viavoice, text, email or appo First Responder communicationo Emergency weather alertso Facility evacuation
SAFETY
On-line SDS system
Quick access to Safety Data Sheetsfor all employeeso Safer handling of chemicalso Better access to safety informationo Better access to emergency information
SAFETY Fall Restraint
Technology
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QUALITYHow are you using technology to insure quality
QUALITY Electronic Sign-off System
QUALITY Inspection Templates
• Inspection aids for repeatable, complex tasks
QUALITY Equipment Removal Tracking
TOOL CONTROL
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Record Keeping
• 1967 Federal Express operates Falcon 20s
– MRO records are all paper files
• 2016 Falcon 8X enters service
– MRO records are entered and stored electronically
Paper to Digital
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PROJECT MANAGEMENTWhat role does technology play in project management?
Using Automated PartsVending Machines
4/4/2016 StandardAero Presentation - Confidential and Proprietary
Saves time on floor & ensures stock is in place when needed
Providing Customers with Hangar Accesswhen Regulations Require Escorts
eEscort – RFID Technology & Cameras Eliminate a Frustration
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PROJECT MANAGEMENT
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Team Coordination
• Shop Floor Management Tool
• Proposal
• Pre-Arrival information
• Facility Capacity
• Project Planning
• Project Status
• Contact information
Discrepancy ManagementmyDuncan – Customer Portal
• Discrepancy information and approvals
• Project Status
• Costs
• Schedule
• Logbook Entry review
• Available on mobile devices and computers
Discrepancy ManagementmyDuncan
MaterialsHandling/Planning
MaterialsHandling/Planning
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Project Management
• Technology integrates applications to facilitate project management
• Project management control panel
• Progress tracking
Progress Tracking
Calendar Image
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Project Management
• View the Gantt chart for your project
• Manage your project in process
• Review photos and project documents
• Review your billing summary and cost details
• Request a proposal
• Approve a proposal
• Communicate with your CPS - Customer Project Supervisor
• Approve project work orders online
• View recent projects
MyDASProject
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WORKFORCEHow are you using technology to source, train anddevelop your workforce?
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NEXT GEN TECHNICIAN - TRAINING
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Workforce
• Sophisticated airplanes need sophisticated technicians
• Traditional formal training alone is no longer adequate.
• Competencies by job role assessed and delivered by:
– Formal classroom training
– On the job training (OJT)
– eLearning
• Learning Management Systems
– Technology replaces logbooks and training folders
– Schedule, administer, and report training
Training
WORKFORCE:Retention and Development
Three Keys to Retention:
Great Work Environment
Good Communication
Career Focus
WORKFORCE:Retention and Development Wellness and Medical Technology
On-site Medical Clinics
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MOBILE SUPPORTHow are you using technology to support your mobilesupport programs?
Mobile Support: Dispatch
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FAST™
Mobile Support: Dispatch
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FAST™
Efficiently Handling EngineAOG Dispatch
4/4/2016 StandardAero Presentation - Confidential and Proprietary
Enables us to answer many customer requests immediately
Track & Manage Tooling
Cust A Cust A Cust A Cust A Cust B Cust B Cust B Cust B
Cust C Cust C Cust C Cust C Cust C Cust D Cust D Cust D Cust D
Right Tooling in the Right Place at the Right Time
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FalconResponse
• Falcon Command Center
– Advanced communication technologies
• Falcon Spares
– Inventory management
• Falcon GoTeams
– Resource availability and communications
• Falcon Airborne Support
Technology Facilitates Coordinated Response
MOBILE SUPPORTCOMMUNICATION
Rapid Response Teams• Smart phones, laptops,
and hotspots
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NEXT GEN TECHNICIAN - FUTURE
• Hardware to monitor member systems electrical and data signals
• Software to capture, process, analyze, report and transmit data
• Real-time Communication to on-ground support teams
• Over the air updates
Capture
Transfer Analyze
Report
NEXT GEN TECHNICIAN - FUTURE
• Data enables insight that leads to knowledge; facilitating the right corrective actions
• Securely and wirelessly maintain your aircraft through a suite of servicesutilizing the principles of connectivity, efficiency, confidentiality and mostimportant productivity
– Engine and Aircraft health monitoring
– Database updates – Nav database,Jeppesen eCharts and eMaps
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NEXT GEN TECHNICIAN - FUTURE
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Inflight DiagnosticsFalconBroadcast
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What’s Next
• Mobile devices
• Technical data
• Discrepancy collection
• Work sign-off
• Part ordering
Technology for the Technician
Technology in the Near Future
Quality – Inspection Procedures
Import/Export of CAMP data and sign-offs
Duncan Aviation Knowledgebase
Project Management
myDuncan portal: Proposals, Invoices
Future: Diagnostic Services
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MyCMP
Future
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Mobility
Vocal Technology for Inspections
4/4/2016 StandardAero Presentation - Confidential and Proprietary
The Next Step in MRO Operations Management
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THANK YOU!