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The Next, Next Generation Workplaceofm.wa.gov/initiatives/workplacestrategies/...Four generations in...
Transcript of The Next, Next Generation Workplaceofm.wa.gov/initiatives/workplacestrategies/...Four generations in...
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
The Next, Next Generation WorkplacePlanning beyond the boomers and the millennials
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Kay Sargent brings over 30 years of experience in the interiors industry. Prior to Lend Lease Kay served as VP of A&D and Workplace Strategies for Teknion, a major furniture manufacturer. Prior to Teknion, Kay was a Principal for Interior Architects in Washington, DC where she spearheaded the office’s business operations, workplace strategies and the managed key clients.
Kay has a BFA in interiors from VCU and studied environmental design at Parsons School of Design in NY. Her work has taken her to multiple continents where she has worked with Fortune 500 companies on their global real estate strategies and designed workplaces of the future.
Kay serves on the National ASID Board and the Advisory Boards of PaletteApp and IFI. She has also served on the International Boards of IIDA, NCQLP and NCIDQ. She is an active member of CREW, CoreNet and IFMA.
Kay Sargent, ASID, IIDA, CID, LEED AP
Designer / Workplace [email protected] 329-1313
Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
ECONOMIC PRESSURESURBANIZATION DRIVE FOR SUSTAINABILITY
NEED FOR WELL-BEING TECHNOLOGY ADVANCES CHANGING DEMOGRAPHICS
The World is Changing
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Technology
Sustainability
Globalization
Reducing Real Estate Cost
Focus
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
People cost is 5 -10x the cost of facilities.
PeoplePropertyTechnology
People
People are the chief currency of business today.
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Q: What will workplace look like in the future? Q: What will the worker of the future look like?
Question…
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Who Are We?
Aging population Four generations in workplace30% self employed and risingMost educated generationBy 2021, 50% millennialsRetirement age up to 67150 year old person alive
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Generations and GenderMore women than men are graduating from
colleges
Women tend to need more work-life balance
Women tend to manage more by consensus and team building
Women tend to relate thru personal experiences
and interconnections
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Majority of MinoritiesMultinationals are migrating to the US seeking opportunities and a large percentage of them are women.
Cultural diversity brings a new depth of understanding regarding global issues and varies cultures in to the workplace and academic setting.
Diversity fosters global connections
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Members of a GENERATION are linked through their shared life
experiences from their formation years, creating bonds that tie them together as COHORTS.
Generation
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Traditionalist
1925-1945WWIIGI GenerationSilent GenerationDuty FirstLive to workBy the bookLoyal Faith in InstitutionMove to the Suburbs
Baby Boomers
1946-1964Vietnam WarGet it DoneLive to WorkCompetitiveConsumersThey are what they doCivil & Woman’s RightsPersonal Computers
Gen X
1965-1980Gulf WarEntrepreneurialWork / life balanceLatchkey generationQuestion authoritySelf reliantWhat’s in it for me?Internet/Mobile Phones
Millennials
1980-20009/11 AttacksWork to deadlinesTechnology rulesConnected 24/7Global Network What are you doing for me?Team orientedGoogle/Facebook
Generations
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Poll
Which generation are you a member of?
1. Traditionalist 1925-1945
2. Baby Boomer 1946-1964
3. Gen X 1965- 1980
4. Millennials 1981 - 2000
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GenerationsTraditionalist Baby Boomer Gen X Millennials
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Gen Y / Millennials
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Millennials
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Millennials
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Millennials
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Traits
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Legacy
Can’t judged a generation by a snapshot in time.Judge by their legacy, which is yet to be written.
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
At 20 years of age the will reigns; at 30 the wit;
at 40 the judgment
As we age…
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Archetypes
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Traditionalist
1925-1945WWIIGI GenerationSilent GenerationDuty FirstLive to workBy the bookLoyal Faith in InstitutionMove to the Suburbs
Baby Boomers
1946-1964Vietnam WarGet it DoneLive to WorkCompetitiveConsumersThey are what they doCivil & Woman’s RightsPersonal Computers
Gen X
1965-1980Gulf WarEntrepreneurialWork / life balanceLatchkey generationQuestion authoritySelf reliantWhat’s in it for me?Internet/Mobile Phones
Millennials
1980-20009/11 AttacksWork to deadlinesTechnology rulesConnected 24/7Global Network What are you doing for me?Team orientedGoogle/Facebook
Gen Z
2000-2020Militant ExtremistOptimisticGenuine ExperienceHigh ExpectationsSocial NetworkMulti-modalEmbedded TechApps
The Next, Next
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
The Next, Next
Welcome the Children of the Gen Xers
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Gen Z Always connected
Dynamic, visual learning
Everything online, Multi-modal
Immediate access to media and information
“We”volution
Global Vision
Use technology to express creativity
“Me, me, me”
Broadcast Yourself
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Gen Z
Kids in Parent’s Pockets Eroding Retirement SavingsPeter Pan Syndrome - 8 year delay
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Poll
What percentage of the workforce do you think is disengaged today?
1. 25%2. 40%3. 60%4. 70%
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Engagement
70% of Employees are Disengaged
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
http://hbr.org/web/2013/11/workplace-engagement-around-the-world?goback=%2Egde_995017_member_5803493888773599233#%21
Or DIS-engagement
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
http://hbr.org/web/2013/11/workplace-engagement-around-the-world?goback=%2Egde_995017_member_5803493888773599233#%21
It could be worse…
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
The brain is a wonderful organ –
it starts working the moment you get
up in the morning and doesn’t stop until
you get into the office.Robert Frost, American Poet
““
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disgruntled, unhealthy,
disengaged,unpowered
happy, health,
engagement, empowered
Productivity
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What is Impacting Us?
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
The World Has Changed
2005
2013
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Challenges
Getting Technology in Check
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Overload?
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Stress
70%
Technostress - The need to be connected 24/7
. “Health epidemic of the 21st century” The World Health organization
.
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Collaboration or chatter?
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Hierarchy of Needs?
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Social
FinancialCommunity
Physical
Emotional
Career
Well-being
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Diabetes
Well-being
Darker shades = Higher Prevalence
Darker shades = Higher PrevalenceDarker shades = Higher Prevalence
Obesity
Physical Inactivity
Source: 2010 Gallup-Healthways WBI Community Data and CDC, 2007-2009
Well-being
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Source: U.S. Centers for Disease Control and Prevention (CDC)
No Data <10% 10%–14%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1985
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No Data <10% 10%–14%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1986
Source: U.S. Centers for Disease Control and Prevention (CDC)
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No Data <10% 10%–14%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1987
Source: U.S. Centers for Disease Control and Prevention (CDC)
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No Data <10% 10%–14%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1988
Source: U.S. Centers for Disease Control and Prevention (CDC)
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No Data <10% 10%–14%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1989
Source: U.S. Centers for Disease Control and Prevention (CDC)
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No Data <10% 10%–14%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1990
Source: U.S. Centers for Disease Control and Prevention (CDC)
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No Data <10% 10%–14% 15%-19%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1991
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1992
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1993
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1994
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1995
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19%
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1996
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1997
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1998
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
1999
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2000
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2001
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2002
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2003
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2004
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2005
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2006
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2007
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2008
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2009
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2010
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2011
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
No Data <10% 10%–14% 15%-19% 20%-24% 25%-29% 30%+
35%+
Obesity Trends* Among U.S. Adults(*BMI ≥30, or ~ 30 lbs overweight for 5’ 4” woman)
2014
Source: U.S. Centers for Disease Control and Prevention (CDC)
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
How long does do we stand in a day?
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Sitting
Sitting is the new smokingStanding isn’t better than sittingMovement is
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Impact of lack of movement
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
This is NOT the Goal
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
But it’s becoming reality
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
PollWhich is the largest lifestyle issue facing the workforce today?
1. Stress2. Obesity3. Lack of activity4. Poor nutrition5. Tobacco use
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Health Concerns
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Health Concerns
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
of People with low well-being
say they’re less productive
86%
Source: 5 Things You Didn’t Know About Improving Productivity © 2013 Healthways, All Rights reserved
Impact of Well-being
=• 2.5% fewer unscheduled absences
• 12% lower presenteeism
• 2.5% higher job performance rating
Increase in
Well Being
5%
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Good design adds value faster than it adds cost.Thomas C. GaleChrysler’s most influential and prolific automotive designers
““
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Affecting Change
![Page 81: The Next, Next Generation Workplaceofm.wa.gov/initiatives/workplacestrategies/...Four generations in workplace. 30% self employed and rising. Most educated generation. By 2021, 50%](https://reader034.fdocuments.net/reader034/viewer/2022042917/5f581f12ee64ba04892e2738/html5/thumbnails/81.jpg)
Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
The WELL Building Standard® is designed to operate alongside sustainable-building standards such as LEED and the Living Building Challenge with minimal overlap.
Overview The WELL Building Standard® is divided into seven categories:
Air
Water
Nourishment
Light
Fitness
Comfort
Mind
WELL Standards
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
PEOPLE
Flexible?
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
What is Everyone Else Doing?
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Benchmarking is the
best way to get to
AVERAGE
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
One Size Misfits All
![Page 86: The Next, Next Generation Workplaceofm.wa.gov/initiatives/workplacestrategies/...Four generations in workplace. 30% self employed and rising. Most educated generation. By 2021, 50%](https://reader034.fdocuments.net/reader034/viewer/2022042917/5f581f12ee64ba04892e2738/html5/thumbnails/86.jpg)
Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Three things are hard.
Diamonds, Steel, and to
Know Thyself.
Benjamin Franklin
“ “
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Corporate DNA
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
TBW
Ecosystem of Many Spaces
Workplace Evolution
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
CHOICEBALANCEKnow Thyself
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Predictions?
The only thing we can accurately predict is how old we'll be in 10 years.
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Poll
Which is most important factor for young professionals looking for a job?
1. opportunity for career growth2. fulfilling work 3. stability4. flexible schedules 5. highest salary
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Appealing to Gen ZAnd the Survey of Students says…
(32%) report finding a job as their top concern
(53%) student loan debt is a major consideration in their schooling and career decision
When looking for a job…
(36%) opportunity for career growth as the most important aspect of their first job
(19%) fulfilling work
(19%) stability
(10%) friendly work environments
(7%) flexible schedules
(6%) highest salary, rank lower in priority
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Spaces for Gen ZGen Z and Aging Gen Xers will have similar workplace needs, but for different reasons
Less visual clutter
Easy navigation
Reduce stress
Visual connection
GEN X: Aging eyes, need for more contract and higher lighting level
GEN Z: Need less chaos, less visual confusion, simplicity
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Space for Gen Z
Monotonous regularity of the past or the complex layouts of today will not do.
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
Focus on people
Create communities
Improve well-being
Balance
Choice
Use technology intelligently
Going forward
Work HOWWork PLACE
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Kay Sargent, ASID, IIDA, CID, LEED AP NEXT, NEXT GENERATION
The Next, Next Generation Workplace
Plan beyond the millennials and the
boomers
Kay Sargent, ASID, IIDA, CID, LEED AP
Designer / Workplace [email protected]
571 329-1313
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