The NEXT Convergence of Enterprise Communication…. tom comer Unified Communications Specialist.
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Transcript of The NEXT Convergence of Enterprise Communication…. tom comer Unified Communications Specialist.
Objectives & Caveats
Objectives Provide an overview of UC… Engage in a Dialogue
Caveats Information is based on Seminars, www.
and Product Documentation, Customers
Education and Collaboration• You and Me!
Agenda
What is this New Convergence – UC Overview of Players & Approaches
Cisco Microsoft / IBM Avaya
Test Drive My Desktop The Value of UC
UC…. CEBP What Next?
New Technologies…….New Applications
IP Telephony
CEBP
SOA
Presence
Instant Messaging
Wireless LAN
IP MessagingQOS
UM / UC
J2me
SIP /CSTA
CRM
Audio / Web Conferencing
What is UC ?
“Unified communications” defines the establishment of an integrated set of user interfaces for all communications services. It further defines the integration of both real-time and non-real-time communications services to bring context and presence to the communications environment
Unifying communications services and applications sets the stage for an organization to implement communications-enabled business processes, whereby business events and business process applications can directly create communications sessions or distribute information via voice, text and even video services.
What is UC ?
“Unified communications is more than just an emerging IP application it represents a new generation of sophisticated applications and services not previously available. Unified communications based on SIP ties together multimedia and collaboration applications onto a single platform
IP Telephony
CEBPSOA
PresenceInstant Messaging
IP Messaging
UM / UC
SIP /CSTAemail
CRM
Audio / Web Conferencing
Speech Video
UC Bringing it all Together
The Right Resource at the Right Time
Mobility Real Time Conf & Collaboration
Personal Assistant
Messaging
Rules, Permissions, Presence, Priorities
UC Players and Approaches
Cisco – Applications in the Network Microsoft – Applications at the Desktop
SIP Based
Avaya – Telephony (Communications based) Open standards based
UC Players and Approaches
Cisco – The Network is the Platform Systems Approach that integrates Cisco UC
within a Cisco Intelligent Network “Embedded” in the Network Single Primary Vendor Approach
Cisco Approach
Single Vendor Approach Cisco Unified Communications Manager Cisco Unified Personal Communicator Cisco IP Communicator Cisco Unified Call Connector for Microsoft Cisco Unified Video Advantage Cisco Unified Meeting Place
UC Players - Cisco
Figure 1. The Benefits of Deploying Cisco Unified Communications within a Cisco Intelligent Network
UC Players and ApproachesMicrosoft
Focus on Desktop Applications Leveraging IM, Presence, Voice, Web Collaboration MsExchange 2007, Ms OCS 2007, Ms Office 2007
• 400 Million Seats of MsOffice UC Designed to Require Other Ms Server Apps
Microsoft OCS 2007 Embedding Telephony Support in OCS
• SIP / (CSTA) Enterprise Presence, IM Built on Ms .NET Architecture Need Gateway and Telephony Partners
Unified Messaging Conferencing Expanding VOIP
IM and Presence
E-mail and Calendar
Common Directory
Microsoft UC Product Portfolio
Microsoft Office Communications Server 2007
OCS 2007 Empowers the Desktop Enables Real Time Communication VOIP Telephony Provides Speech Server (IVR) Live Meeting Presence & IM
Group IMEnhanced presenceImproved scalability, security, compliance, and manageability
Ad-hoc and scheduled online meeting capabilities1:1 or multiparty IP audio and video conversations/meetingsRoundTable with panoramic view of room
Communicator as the phonePresence-enabled IP phone experienceControl of the desktop phone
EnhancedEnhancedVoIPVoIP
Multi-Party Multi-Party On-Premise On-Premise ConferencingConferencing
Enhanced Enhanced Enterprise Enterprise IMIM
Office Communication Server 2007 - Investment Themes
Client Application Enables real time communication
• supports SIP/CSTA TR87
Integrates with LCS/MOC/Exchange/Outlook/Office/Live Meeting
Enterprise VOIP Softphone• required telephony CAL $
MOC Web Access• only IM and Presence
Communication Applications: Telephony Integration
• Supports CSTA for SIP phone User Agent• Supports ECMA-269 subset of Computer
Supported Telecommunications Apps (CSTA)
Acts both a Remote Call Controller (RCC) and an IP Phone
Signaling between MOC and LCS is SIP MOC integrates to the PBX via SIP for call
control
CSTA 17 PBX Phone Control Services
make call answer call clear connection deflect call hold call retrieve call consultation call single step transfer transfer (blind)
conference alternate call generate digits
(DTMF) reconnect call set do not disturb get forwarding get do not disturb
UC Players and Approaches
IBM – Desktop Based Sametime extensible model – (API)
• Telephony vendors develop call control• Standard Call Control Interface TCSPI
(telephony conferencing service provider interface)
Support for Different O/S – MsWindows, RedHat Linux, Sun Solaris, IBM Lotus
Sametime is built on Open Source Eclipse Using Partners for Telephony
UC Players and Approaches
Avaya- Converged Communications Server…Enabling Applications Open Standards Based Foundation in Reliable Telephony and
Messaging Designed to Integrate with Other UC Players
and their Applications
UC Players and Approaches
… Enabling Applications IP Telephony (SIP Support) IP Messaging Audio Conferencing Web Conferencing Video Conferencing Mobility with OneX Mobile OneX Speech Access (UCC) OneX Desktop (Microsoft and IBM) Portal Access to UC Applications Application Enablement Server CEBP
Unified Messaging
Speech Access
Web, VideoConferencing
Market Trends Drive Convergence for the UserA New Market, Unified Communications Emerges
Audio, Video, Web
conferencing
Mobility
Email & PIM
InstantMessaging,Presence
IP TelephonyPresence
Unified Communications
Communications-enabling Microsoft Solutions
Click-to-call or conference from MOC, MS Smart Tags and Office
Integrated Web/Audio Conferencing (LiveMeeting and MOC)
Avaya Softphone plug-in for MOC
Avaya Integrator for Outlook
MM Support for MsExchange 2007
Support for Windows Mobile 5
Speech Access Support for OutlookContacts, Schedule, Email,
Federated Presencedesktop/mobile/telephony Aggregated presence
Available Now
Future
“Click to Communicate” through MsOCS
Two Options Server based telephony integration
No additional software beyond MOC required on local PC
Implements TR/87 (CSTA/SIP) gateway on AE Services 4.0 Server
Call control from within MOC MOC and phone presence synchronization Missed call email notification
Client side integration IP Softphone on local PC includes TR/87 gateway to
connect to LCS. Call control from within MOC MOC and phone presence synchronization Missed call email notification Additional Avaya telephony functions available within
MOC
26© 2006 Avaya Inc. All rights reserved.Avaya – Proprietary & Confidential. For Limited Internal Distribution. The information contained in this document may not be distributed or reproduced, in whole or in part.
Communicator will be on PC Corporate IM is driving
Avaya Provides Telephony Connection
Click to Call in MOC, SmartTags Escalate IM to call, Conference Phone & MOC stay in synch
Presence is shared Support for 17 functions (CSTA)
Avaya Brings Enterprise Telephony to Communicator
Additional Avaya Functions provided as extensions to Office Communicator on tabbed UI
Application Enablement Service (AES)Existing Avaya Support for the Microsoft Desktop
Existing Desktop integration:Click to dial from MOC
Dial from other desktop applications through TAPI
Contact screen-pops on incoming call
Call log integration into Outlook journal
IBM’s Productivity ApplicationsBuild on the Avaya Foundation…
…Maximizing the Value of Your Office Applicationsand Your Communications Platforms
…Maximizing the Value of Your Office Applicationsand Your Communications Platforms
Avaya MeetingExchange
Avaya MeetingExchange
Avaya ModularMessaging
Avaya ModularMessaging
Telephony IntegrationAvaya Telephony & Lotus Sametime
“Click to Call” from Sametime 7.5 Places call via Avaya IP Softphone 6.0 Control desktop, home, mobile phone, or talk
through PC Easy access to all Avaya telephony features:
Conferencing, Video, Extend to Cellular Integrated Telephony & IM Presence – 2H07 Call Control in Lotus Sametime – 2H07
Customer Value Quicker, more intelligent access to colleagues /
greater efficiency Automatic search and phone number dialing Remote workers can place calls as though on
corporate phone network Lower phone bills Enhances Sametime capability for IBM customers
deploying Sametime for corporate IM
Agenda
What is this New Convergence – UC Overview of Players & Approaches
Cisco Microsoft / IBM Avaya
Test Drive My Desktop The Value of UC
UC…. CEBP What Next?
UC Demo
Test Drive my Desktop MM with MsExchange Store IPSoftphone 6.0 MOC integration Avaya Integrator for Outlook OneX Speech
The Benefits of UC
Improved User Interface to Applications Speech Access to Data Applications Presence Capability to Locate Others as
Needed Group Presence to Facilitate Collaboration Reduced Message Tag Advanced Conferencing Capabilities
Intelligent Communications
Better Business Agility
Improved Customer Satisfaction
Faster Problem Solving
Intelligent Communications….CEBP
Faster Response Times Reduce Operational
Latency Increased Proactive
Response Competitive Advantage
Event Driven Processor Advisory Notify & Response Notify & Conf
How do I Prepare my Enterprise?
Focus on UC not as a Product(s) Focus on Business Processes Identify the Gaps in Communications
41% of business employees are now “mobile”
What isn’t working What could be working better
SIP
/SIM
PLE
uaC
ST
A
(CS
TA
ove
r S
IP)
Microsoft LCS 2005 - or
Microsoft OCS 2007
Microsoft Reference Model Implements SIP/CSTA
(TR/87) gateway on AE Services 4.0 Server
Desktop Call Control MOC can control phone Use phone and MOC is
updated
Server Solution = no local software required. Can use MOC alone
Optionally, can add IP Softphone on PC Shared Control Telecommuter RoadWarrior
Cell Phones(EC500)
TDM / Analog
H.323
Avaya CM
uaCSTA (CSTA over SIP)
Avaya CTI
MOC Integration – Server
AE Services 4.0
Avaya protocol
SIP
/SIM
PLE
uaC
ST
A
(CS
TA
ove
r S
IP)
Microsoft LCS 2005 - or
Microsoft OCS 2007
Cell Phones(EC500)
TDM / Analog
H.323
Avaya CM
IP Softphone - OCS integration
uaC
ST
A
(CS
TA
ove
r S
IP)
Avaya protocol
SIP/CSTA gateway on local Windows client
Part of upcoming release of IP Softphone 6.0 Softphone can be hidden
Desktop Call Control MOC can control phone Use phone and MOC is
updated
Added Avaya features on MOC tabs – beyond TR/87
Requires small server applet (can be on LCS server)
Client side solution