Issue 1

Special report: pharma in Europe

First to publish Cargo 2000 performance data

Top award for 'the future of road transport'

Broader Service Offering

The newsletter for businesses that are going places

Building a total transport

solution in Europe

Growth built

on tradition

We are active in four main product areas: air cargo, the cold chain, special products (eg. high value cargo) as well as general cargo•Weoperatealarge,modernanddiversefleetoftrucks,trailersandvanstomeetallyourtransportrequirementsinEurope

•Theaverageageofourvehiclesislessthanthreeyears

•OurCustomerServiceteamsareoncall24/7inadditiontooutnetworkofofficesinBelgium,Denmark,France,Germany,Luxembourg,theNetherlands,NorwayandtheU.K.providingyouwithlocalexpertsandlocalmarketknowledge

•OurscheduledtransportnetworkinEuropefromvariousmainhubsdeliversto100+airportsandprovidesdomesticdistributionintheBenelux,France,Germany,Italy,theNordics,SpainandtheU.K.

•WeuseadvancedITsystemstomanageandtrackourfleetandtomonitorvehiclemovementsforallsecurityshipments

•Ourvehiclesincorporatetemperaturecontroltechnologywithseparatetemperature‘compartments’andmanagementsystems

•TrucksarefittedwiththelatestGPSsatelliteandin-cabdatacommunicationsforconstantvehiclemonitoringanddrivercontact

•WearetheonlytruckingcompanymemberoftheCargo2000qualitymanagementsystem–andthefirsttopublishperformancedatainaccordancewiththeCargo2000standard

•WeareISO9001:2008qualitycertified

•WearefullycompliantwithTSRlevel1oftheTransportedAssetProtectionAssociation(TAPA)standards

•WeoperateTAPAFSR‘A’securitycertifiedwarehousefacilitiesinAmsterdamandLuxembourg

•WearethefutureofdistributioninEurope

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This is the first issue of Wallenborn Group’s new customer newsletter and it aims to give you a clear view of the size and scope of our business throughout Europe and, I hope, demonstrate our ability to become that very important partner to manage your supply chain.

OurmembersoftheWallenbornGroup–WallenbornTransportsS.A.,HaugstedAirCargoServicesandRutgesCargobv–havebeeninoperationforatotalof337years.Individually,allthreecompanieshavecontinuedtodevelopbecausetheyhavemovedwiththetimesandkeptpacewithprogressintermsofvehicledevelopment,networkandproductexpansion,investinginpeopleand,inmorerecenttimes,embracingadvancementsintechnology.

Asthreeindividualcompanies,eachhadtheirownstrengths,capabilitiesandclients.Asasinglegroup,weareevenstronger–andabletoofferyoumuchmore.

WearebuildingatotaltransportsolutioninEurope.Ofcourse,wealreadyhaveanextensiveofferingforourcustomersbutinkeepingwithourtraditions,wearehungryandambitioustocontinuegrowinganddeveloping.Wesetthehigheststandardsforourbusinessandset

ourselvesapartfromourcompetitorsintermsofournetworkproduct,qualityandvalue.Weoffermoretoourcustomersandbringnewsolutionstothemarketthatarenotavailableelsewheretoday.WewanttostandoutfromthecrowdoftransportoperatorsinEurope.

Inthisnewsletter,youwillreadmuchmoreaboutWallenbornGroupasweintroduceourexecutiveteam,demonstrateourcapabilityandreflectonsomeofourmostrecentmilestones.Also,wehaveincludedaspecialreportonthepharmaceuticalssectorinEurope,oneofourcoremarketstodayandanareawhereweexpecttoseecontinuedstronggrowth.

Wevalueyourbusinessandlookforwardtobuildingourpartnershipwithyou.

Welcome

FRANTZ WALLENBORN GroupPresident

WHY WALLENBORN?

Total fleet size Morethan550units

Average age of vehicles in fleet 3years

Number of offices in Europe 10

Cities with Wallenborn locations Amsterdam,Billund,Brussels,Copenhagen,Frankfurt,London,Luxembourg(HQ),Munich,Oslo,Paris

Number of airports served in Europe (Handling & Distribution) Over100airportsin30countries

European Service options •FTL/LTLdistribution• Fulldocument&physicalhandling • ServiceCentreDedication

Local distribution networks Austria,Belgium,France,Germany,Italy,Luxembourg,theNetherlands,Scandinavia,Spain,Switzerland&theU.K.

Vehicle types in fleet • LoweredJumbos • AirfreightMegaTrailers • MegaDouble-DeckTrailers (Hard–Sided) • MegaTandemTrailers(Hard-Sided) • Temperature-Controlledtrailers • DualTemperaturetrailers • Twin-Decktrailers

Customer Service Team 24/7throughoutEurope

•MemberofCargo2000 •QualitycertificationtoISO9001:2008

IT SYSTEMS In-house IT system providing:

•Dynamicbookingprocesstoplanloads andfleet •Trackingandtracingmodule:satellite controlledandreal-time communications •StatisticalandKPIoverviews •Cargo-IMP,FSUmessaging •Downloadsofscanneddocumentation (e.g.CMR)

• AccreditedRegulatedAgent • AEO(AuthorisedEconomicOperator) •MemberoftheTransportedAsset ProtectionAssociation(TAPA)since 2002 •FSR‘A’certificationtoTAPAsecurity requirementsfortrucktransportation • TAPAFSR‘A’securitycertified warehousefacilitiesinAmsterdamand Luxembourg.

Vehicle security

•Doublesteellocks • GPStrackingbysatellite • Permanentlocalisationofvehicles • Onboardcomputers • Cellulartelephones • Dualdrivers&escortwherenecessary • Datasecurity&integrity • Fulltransparencyforcustomers

About us... Business Facts

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Rutges CargoRutgesCargowasoriginallyfoundedin1886,transportingcoalsusinghorsesandwasapioneerinaircargotransportsincethe1970s.Today,ithasofficesinAmsterdam,BrusselsandLondonandprovidesscheduledroadtransportservicestoover100airportsthroughoutEurope.

Thecompanyisalsoaspecialistproviderofsecuritytransportforhighvalueshipments,suchaspharmaceuticals,inEurope,supportedbyitsmembershipoftheTransportedAssetProtectionAssociation(TAPA).

PriortoitsacquisitionbyWallenborn,RutgesCargowasownedbyTheWimBosmanGroupintheNetherlands.

Wallenborn TransportsFoundedin1920byMettyWallenborn,thecompanyexpandedfromit’sLuxembourgbasetoofferinternationaltransportin1963.

Expressandair-cargoserviceswereintroducedinthe1980s.Wallenbornisoneofthefirsttoequipitstruckswithcellulartelephonesin1992andin2001,theheadofficelocatedtoapurposebuiltlogisticscentreinMunsbach,nearLuxembourgairport.

In2005,WallenbornTransportsSAincorporatedthetransportationcompanyWeisandin2009,FrantzWallenborn,LudwigBertsch&AfinumGmbHacquiredholdingsinWallenborn.

Haugsted AirCargo ServicesHaugstedwasfoundedin1887asthefirstfreightforwarderinDenmarkfocusedmainlyoninternationalexpedition.Inthe1930’sdoor-to-doorsolutionswereintroduced,initiallybetweenCopenhagenandLondonandtrans-Atlanticseaandairserviceswerelaunched.

Haugstedhasbeenactiveinair-cargotruckingsince1994.In2010,itoperatesafullNordicdistributionnetworkrevolvingarounditscentralhubinCopenhagenandfacilitiesinBillundandOslo.ThisnetworkextendsbeyondtheNordicstoreachthemainairportsinWesternEuropeonascheduledbasisandincludeshandling,transportand3PLactivities.Haugsted’spreviousownerwasDachser.

OVERVIEW SECURITY

QUALITY & IT

What is your strategy for the Wallenborn Group?

These are the three pillars of our strategy:

Build a pan European network supporting the air cargo and logistics industry

Become a leader in the road feeder activities and transportation of highly vulnerable cargo

Be recognised as a strong brand

Overthelastyear,theWallenbornGrouphasbeenreformulatingitscommercialandnetworkproductstrategy.Ourvisionistobecometheonlyrealpan-Europeannetworklogisticsproviderforaircargodistributionincludingtransportationandwarehousing/handling.

ThismeansthatwearebuildingalargenetworkinEuropebeginningwithconnectingupthemainairporthubsand,inparalleltothis,lookingatourdomesticdistributionofferingcountriessuchasBelgium,France,Germany,Italy,Luxembourg,theNetherlands,Scandinavia,SpainandtheU.K.wherewearedistributinglocally.

What are your priorities for the next 3-5 years?

Geographical market presence; to grow in the markets where we are not yet present

To deliver the highest quality standards in all entities of the Wallenborn Group

Product innovation; to always meet the latest customer expectations in terms of technology and market differentiation

What can customers expect to see from you in terms of development and added value?

OurPan-Europeanpresencecorrespondstoourone-stopshopconceptwithasingleITplatformacrosstheWallenbornGroupandtheabilityforcustomerstogrowwithus.Webelievecustomerswanttobeassociatedwithpartnerswithastrongreputationforserviceandqualitythatdemonstratefinancialhealthinordertoprovideasustainableproductoffering.

How will you be different from other transport providers in Europe?

Throughthesizeofourmarketpresenceandthefactthatwearetechnologicallyadvancedandcanprovidefastandaccurateinformationwithallthebenefitsandefficienciesthatgowiththatcapability.Also,bymanagingourowncapacityinthemostefficientandco-ordinatedwaysinthenetwork.

What are your customers looking for?

Flexibility,reliabilityandapan-Europeansolutionatthemostoptimisedrates.

Will you continue to offer value added services such as secure transport and temperature-controlled solutions?

Wedon’twanttobedependentononeproductportfolioonlybutratherpresentandactiveinourprimeproductsareas,whichare:aircargo,specialproductssuchascoldchainandhighvaluecargoandgeneralcargo.

You have acquired Haugsted and Rutges Cargo – what attracted you to these businesses?

Theyaretwocompaniesthatstandoutintermsofthequalityoftheiroperationandpeopleandtheirstrongcustomerbase.TheysharetheysamephilosophyasWallenbornandaregeographicallycomplementaryintermsoftheirrespectivenetworks.Therewasalsonooverlappingintermsofcustomerbase,whichwasanotherimportantfactorforus.

Do you foresee making further acquisitions?

Yes,iftherightopportunitiesarise.

What are your priorities for 2010?

Wearefocusingonproductivity,thedevelopmentofourITsystemandITSOPalignmentoftheentitiesintheGroupandthisisalreadyinprogress.WealsowanttocontinuetobuildtheWallenbornGroup.

What will be your key area of investment in the next 12-24 months?

Capacity,I.T.thatprovidesbenefitstoourcustomers,personneltrainingandnetworkexpansion.

Building a total transport

solution in Europe

CEO Q&A

Wallenborn can trace its business roots back to 1920 but its presence and capability have increased significantly in the past five years. A change in ownership and two high profile acquisitions in 2009 have given the company sharpened focus and significantly increased its presence and service offering in Europe. CEO, Jérôme Lorrain, reflects on a year of growth and development and talks about Wallenborn’s ambitious plans for the coming years …

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Introducing our executive team

Jason Breakwell TITLE:Manager,Commercial&KeyAccountsBASED:Munsbach,LuxembourgRESPONSIBILITIES:Newproducts,customerdevelopment,freshideas,integrationofcommercialstrategy.PREVIOUSLY:CommercialManagerofRutgesCargofor10years.

Heath WhiteTITLE:DirectorDevelopmentandProductNetworkBASED:Munsbach,LuxembourgRESPONSIBILITIES:Commercialandproductresponsibilityforvariousbusinesspartnersandaparticularfocusonairlinesandgroundhandlers.PREVIOUSLY:ChiefOperatingOfficeratAviaPartner.Priortothis,atSwissportCargoServicesasCountryManagerGermany,VPGlobalSales&KeyAccountManagementandSVPCargoHandlingEurope.

Paul SalhaniTITLE:ChiefFinancialOfficerBASED:Munsbach,LuxembourgRESPONSIBILITIES:WallenbornGroup’sfinancialandadministrativeaffairsPREVIOUSLY:AfterhavingcompletedaMaster’sdegreeinEconomicsinParis,PauljoinedWallenbornManagement18yearsago.

Jérôme LorrainTITLE:ChiefExecutiveOfficerBASED:Munsbach,LuxembourgRESPONSIBILITIES:OverallmanagementresponsibilityPREVIOUSLY:SupplyChainManagerintheUKandIreland;variousmanagementpositionswithKühne&NagelinLuxembourg,IndiaandmostrecentlyManagingDirectorforKühne&NagelThailand,Cambodia,MyanmarandLaosbasedinBangkok.

Frantz WallenbornTITLE:GroupPresidentBASED:Munsbach,Luxembourg(HeadOffice)PREVIOUSLY:BecameCEOin1989andtookoverthefamilybusinessin1995.

A strong commitment to the German marketWallenborn has opened a new office at Munich Airport after having opened at Frankfurt Airport last year to spearhead its growth in Germany.

GroupPresidentFrantzWallenbornsaid:“TheGermanaircargomarketiscentraltoourstrategyofprovidingfullEuropeandistributiontoallWallenborncustomers.WhilstwehaveseensomeothertransportcompaniescurtailingtheiroperationsinGermany,ourfocusistooffernotonlytraditionaldistributionproductsinGermanybutalsolarge-scale-distributionandhandlingthroughoutthenetwork.WesharethesameapproachtoqualityandservicedeliveryasairlinesandfreightforwardersinGermanyandweareconfidenttheywillrecogniseWallenbornasastrongpartner.

“ThecombinationofalocalteamwithprovenknowledgeoftheFrankfurtandGermanmarketsandourfullWallenbornGroupinfrastructuremeansourcustomersbenefitfromalocalfocuscomplementedbyalargecentralresourceprovidingafullrangeoflogisticssolutions.Notonlyareairportdistributionanddirectpick-upsanddeliveriescoretoourproduct,butalsofullhandlinganddedicatedcustomercarethroughformulatedkeyaccountmanagementconcepts.”

HermannSchlienbeckerhasbeenappointedBranchManagerofthenewFrankfurtoffice.

ThislatestexpansionfollowsWallenborn’ssuccessingainingsignificantnewbusinesscontractsthatincorporatetheGermanmarket.ThelargestpartofWallenborn’sbusinessisdistributionproductsforairlinesanditalsohassuccessfullydevelopedsolutionsforhighvalueandtemperature-sensitivecargotransportation.

Wallenborn has become the first trucking company to publish performance data measured against Cargo 2000’s service level agreement for road feeder services.Cargo2000isagroupofover70majorairlines,freightforwarders,groundhandlers,truckingcompaniesandITproviders.Itsmembersareimplementingre-engineeredaircargotransportationprocessesfromshippertoconsigneeusingCargo's2000's'MasterOperatingPlan'.Thissitsattheheartofanindustry-wideprocesscontrolandreportingsystemthatdrivesdatamanagementandcorrectiveactionsystems.Itsubstantiallyreducestimespentmanagingirregularities,suchasservicefailures,cutsthetimerequiredformanualtrackandtraceproceduresandleadstoareductioninservicerecoverycosts.

Wallenbornprovidesscheduledcargodeliveriesforairlineandfreightforwardercustomersto100airportsthroughoutEuropeandwasthefirsttruckertojoinCargo2000.IncompliancewiththeCargo2000standard,thecompanyismeasuringandreportingitsperformanceagainstkeymilestonesintheroadtransportjourney;bookingprocessed,on-timedepartureand

on-timearrival.FreightStatusUpdate(FSU)messagesaresenttotheclientairlinewithin60minutesoftheseevents.

JérômeLorrain,CEOofWallenbornTransports,said:“WearecapturingdatatoreporttoCargo2000byusingonboardcomputersystems

thathavebeenfittedtoourtransportfleet.WearealsodevelopingtheuseofSMSmessagesfrommobilephonesasameansoftransmittingFSUdata.Thefirstthreemonthsofdatahavebeenusedtoenhanceourperformanceinallareasofouroperation.

“TheBookedMessagecontainsbothestimatedandactualdeliverytimesagainstwhichouron-timeperformanceismeasuredanddistributedtoCargo2000members.WewillusethisdatatodiscussourperformanceatregularmeetingswithindividualCargo2000membersthatarecustomersofWallenborninEuropeandshareourcommitmenttobothqualityofserviceandcostefficiencyofoperations.ManyofourairlinecustomershavetoldustheircustomersplaceahighvalueontheknowledgetheirshipmentshaveaconfirmedandspecificonwardtruckconnectionwitharecognisedflightnumbersoweconsidertheBookedMessagemilestonetobeausefuldevelopment.”

Wallenborn becomes first

trucker to publish data to

Cargo 2000 standards

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Top award for Rutges Cargo as a ‘benchmark for the future of road transport in Europe’RutgesCargo,partoftheWallenbornGroup,wonthe‘RoadFreightAward’inthe2009FreightIndustryAwardsorganisedbyleadingindustrypublication,InternationalFreightingWeekly(IFW)foritssuccessinbuildingabusinessthatcreated‘abenchmarkforthefutureofroadtransportinEurope’.

Theawardsarepresentedannuallytorecognisethosecompaniesacrossthesectorthathavedemonstratedexcellenceoverthepastyearandgonebeyondthenormalexpectedlevelsofperformanceandservice.

Thejudgessaidtheywereimpressedbythewaythecompanyreinventeditselfand“diversifiedintonew,associatedmarkets.RutgesrecognisedthechallengesfacedintheaircargotruckingsectorinEuropeand,whilecontinuingtodevelopitselfinthissector,successfullymovedintomarketssuchasthehigh-value,highsecuritycargosector.

Fiveyearslater,theresultisasuccessful,profitablebusinessmodelthatissettingabenchmarkforthefutureofroadtransportinEurope,recognisedamongitscustomersasatrulyvalue-addedpartofthesupplychain.”

ThejudgesalsopraisedRutgesCargo’senvironmentalcredentialsandparticipationinindustryqualityinitiatives,suchasCargo2000.

JennyHoldaway,ManagerofRutgesCargo'sofficeinLondonreceivedthe'RoadFreightAward'fromJohnFossey,EditorialDirectorofContainerisationInternational,watchedbyawardhost,SteveRyder.

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Meeting the changing needs of

Europe’s pharmaceutical

manufacturers When it comes to the distribution of pharmaceutical and biotech products within Europe, few would disagree that the landscape has changed significantly. Direct-to-Pharmacy developments in the UK and other countries, along with new products that have differing and more challenging transportation characteristics, has promoted the need for the logistics industry to ‘step up’ and provide a more diversified range of services.

Inevitably,asthesupplychainbecomesmoreintegratedwiththeenduseritbecomesmorecomplextomanage,largelyasaresultofmorefrequentbutsmallershipments.Fromaregulatorycomplianceviewpointthiscanbearealchallenge,notleastintermsoftemperaturestability,particularlysinceoverthenext2-3yearsover50%ofallnewlyapprovedmedicineswillbebiopharmaceuticalswhichhaveparticulartemperaturesensitivitiesduringtransportation.

Asakeypartnerofthepharmaceuticalindustry,WallenbornGroupisrisingtothischallenge.

Market size & characteristics

JasonBreakwell,CommercialManager,said:“TheEuropeanpharmaceuticalmarketissignificant-overUS$170billioninturnoverandcomparabletothecombinedmarketsizeofJapan,Asia,Africa,Australia,andLatinAmerica.Growthhaslargelybeendrivenbyincreaseduseofmedicationsforage-relateddiseases,greateruseofpharmaceuticalsasaresultofashiftfromhospitalcaretooutpatientcareandthedevelopmentofnewdrugsfordiseasesthatwereneverbeforetreatedpharmacologically,e.g.,obesity,highbloodlipidsandimpotence.

“Europe’sbiggestmarketsareGermany,France,ItalyandtheUK,representingabout60%ofthetotalEuropeanmarket.ThefastestgrowthhasbeeninEasternEurope,whereaccesstopharmaceuticalsisontheriseandtherehasbeenasignificantexpansionofcontractmanufacturingandconsequentlytheneedforlogisticalsupportactivity.”

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Industryharmonization,moreconcentratedmanufacturing(includinggenericproduction)andcentralizedRDClocationssuchasthoseintheNetherlands,hasincreasedtheneedforhighqualitylogisticsprovidersandparticularlythosewithpan-Europeannetworks.

Emerging changes

Althoughthedistributionandlogisticsrequirementsofthepharmaceuticalindustrycontinuetochangewiththedevelopmentofnewandmorevaluableproducts,theneedforend-to-endtemperatureassuranceremainsparamount.Manypharmaceuticalproductsrequirestoragewithindefinedtemperatureorhumidityranges,asdictatedbystabilitystudies,andthereisincreasingfocusbyregulatorsuponthe15-250Crangeinadditiontothe2-80Crefrigeratedband-widththatquality-focusedlogisticsproviderslikeWallenbornhavebecomecompetentinproviding.

Regulatorsalsorequirefulldocumentedevidencetoshowthatalltheappropriateconditionshavebeensatisfiedthroughoutthecustodychainandtheresponsibilityofeachpartyisclearlystatedaspartofaformalcontractoragreement.ManufacturersmustthereforechooseprofessionaltransportoperatorswithwhomtheycandevelopandmonitorStandardOperatingProcedures(SOP’s).

Thevehiclesusedarecentraltothetransportoperationsandareessentiallyanintegralcomponentoftheoveralltransportsystem.Wallenbornvehiclesaretemperaturemapped,qualified/validatedwithrecordsgeneratedandretainedtoshowthattheseactivitieswereperformedandsuccessful.Temperaturemappingisusedtoidentifyhot/coldspotswithinthevehicleandanytemperaturegradientsacrosstheload.

Emergingchangesinminimizingoveralldistributioncostsareclearlyevidenthowever,largelydrivenbycurrenteconomicpressuresandtheneedtotakeanin-depthlookatpracticalities.Thispressurecomeswiththedemandthatoperationallogisticsqualityisnotreducedandhasbeenincreasinglyalignedwithrecognizingtheenvironmentalissuesassociatedwithadedicatedbutpart-fulltruckload.Thebalancehasalwaysbeenbetweentheconcernsofmanufacturerstowardsco-loadingproductsfromdifferentmanufacturersononeoperator’svehicle,versusfindinganeffective,securesystemthatcanalsomanagemultipletemperaturerequirements.

Thiswasonceadifficultcallbutwithvisionandinvestment,theWallenbornfleetincorporatesnewvehicleswithseparatecompartmentsdedicatedtodifferenttemperaturezonesthatcandopreciselywhatmanufacturershavebeenasking

for.Theyallowshipmentsofvaryingsizeandtransportrequirementstobecarriedonthesamevehicle,representingconsiderablecostsavingsandreducingtheimpactupontheenvironmentcompared

toafullvehiclebeingusedforlessthanfulltruckloads.

JasonBreakwellsaidcustomersmustplaceequalimportanceonchoosingatransportoperatorthathasanetworkstructurebaseduponusingonlyitsownvehiclesanddrivers.Thisisvitalinordertoavoidoneofthemainareasofconcernformanufacturers–thelossofcontrolwhen3rdpartytransportcompaniesareused.

Security provision standards

Inamarketwherecounterfeitdrugsalesareestimatedtoreach$75billionby2010,itisclearthatdrugcounterfeitingisontheincrease.TheEuropeanCommissionalonereportedthatin2007theyhadseized2.7millioncounterfeititems.

Wallenborn’scommitmenttoprocedurallysecuringthesupplychainfortheincreasinglyregularmovementoftoday’smorevaluableproductsprovidesanimportantpartoftheprocesstowardsthepreventionofcounterfeiting.Manufacturersnaturallywanttoensurethatsecurityproceduresattheiroutsourcedmanufacturinganddistributionlocationshaveahighintegrity.Butwhenitcomestooutsourcedtransportationproviders,howcantheybesurethatappropriatesecuritystandardsarebeingapplied?

WallenbornisamemberofTAPA(theTransportedAssetProtectionAssociation),whichhasbeenattheforefrontofthedrivetoensurethatlogisticprovidersrecognisetheimportanceofsecuringtheirpartofthesupplychainforcommoditiessuchasvaluablepharmaceuticalandhealthcareproducts.

“Manymanufacturerswillknowthattherealcostoffreightlossesfromtheftcanbeuptoseventimesthevalueofthegoods.Thecostofproductreplacement,misseddeadlinesandpossibleemergencyproduction,tosaynothingofthedamage

tobrandidentity,canbeconsiderableandinevitablyleadtohigherinsurancepremium,”addsBreakwell.

Training & Quality

Wallenborn’sservicestothepharmaceuticalindustrycomplywiththerelevantsectionsofGuidelinesonGoodDistributionPractices.Allstaff-includingdrivers,officestaffandseniormanagement–isawareoftheseandothergoodpracticesadoptedbytheindustrysothattheycanappreciatethereasonsforthestringentregulations.Thecompany’sproceduresaredocumentedand,giventhe

multi-culturalnatureoftheEuropeantruckdrivingworkforce,aresupplementedbypractical,relevantguidanceinappropriatelanguagesand/orpictorialdisplays.

Tracking

Real-timetrackingandvisibilityoftemperaturehavebecomeakeyaspectoftransportoperators’serviceprovision.Coldchainvisibilitymeanshavingtherightproductintherightplaceattherighttimeandintherightconditionandhasbecomeevermoreimportantwiththeconstantchangesinthedevelopmentofproductsandtheirvalue.

Toaddresstheconcernsoftemperaturestabilityandsecurity,Wallenbornhasestablishedinformationsystemsthatproviderealtimevehicletrackingandmonitoringatleasttothelevelofaselectedvehicleduringthejourney.GPStechnologyalsoprovidestheabilitytocreaterealtimevisibilityofproducttemperatureduringajourneyandalsotodetecttemperatureexcursions.

Inaddition,itsvehiclesarefittedwithanaudiblealarmtowarnoftemperaturedeviationandimprovedtechnologyalsoallowsmuchbetterdatacommunicationwithcontrolcentres,taskplanning,navigationandrouteoptimizationinordertoavoidpotentialdelaysintransit,beforetheyhappen.

Jason Breakwell

Manager,Commercial &KeyAccounts

‘Customers must place equal importance on choosing a

transport operator that has a network structure based

upon using only its own vehicles and drivers’

For more information on our cold-chain and security solutions for healthcare products, please contact info@wallenborn.lu or jason.breakwell@wallenborn.lu.

Contact Information Mr Heath White Director,DevelopmentandProductNetwork

T (+352)2634136 M(+49)1607187615 E heath.white@wallenborn.lu

Mr Jason Breakwell Manager,CommercialandKeyAccounts

T (+31)206540900 M(+44)7767884478 E jason.breakwell@wallenborn.lu

Amsterdam

PleasecontactMrRobertAdmiraalT (+31)206540931 E admiraal@rutges.com

Billund PleasecontactMrCarlEbsenT (+45)76504715 E ceb@haugsted.dk

Copenhagen PleasecontactMrPeterNygaardT (+45)32462113 E pny@haugsted.dk

Brussels PleasecontactMrRobertAdmiraalT (+32)27516033 E admiraal@rutges.com

Frankfurt PleasecontactMrHermannSchlienbeckerT (+49)69809097815 E hermann.schlienbecker@wallenborn.lu

Munich PleasecontactMrsCerstinKroppT (+49)8997590250 E cerstin.kropp@wallenborn.lu

London PleasecontactMsJennyHoldawayT (+44)2087592333 E holdaway@rutges.com

Luxembourg PleasecontactMrJeffThiryT (+352)2634184 E jeff.thiry@wallenborn.lu

Paris PleasecontactMrMustaphaHamlatT (+33)170760275 E mustapha.hamlat@wallenborn.lu

Oslo PleasecontactMrPerJohnsenT (+47)63934580 E pjo@haugsted.dk

Pharma, Security & Special Services PleasecontactMrJasonBreakwellE jason.breakwell@wallenborn.lu

Wallenborn has extended its product offering to cover the entire logistics chain from aircraft landing to final delivery.Thisincludes,whereapplicable,hubhandling,truckingtofinaldestination,documentandphysicalhandlingatdestinationanddeliverytoconsigneeandviceversafortheexporttransitchain.TheWallenbornGroupcanofferdistributionfrommainairporthubssuchasAMS,BCN,BRU,CDG,CPH,FCO,FRA,LHR,MAD,MUC,MXP,VIEandZRHtosome100otherairportsaswellasfullhandlingatover80airportsinEurope.

Wallenborn’sDistributionServiceCentres(DSC)employdedicatedteamstoco-ordinategroundtransportandhandling,includingallCargo-IMPmessaging,communicationandrelatedcustomerservice.Keyaccount4PLmanagementconceptsatstrategicandoperationallevelensureadherencetoframeworkagreementsandalsorelationshipdevelopmentwiththecustomer.

Thisall-in-oneproductofferingcanbelikenedtothe4PLconceptsofintegratorsanddedicatedlogisticsoperatorsthatdedicateoperationstotheircustomerstoprovidethebenefitsofself-handlingwherebytheymanagethewholelogisticschainfromstarttofinishusingtheirownandpartner’scapacitytosatisfycustomerrequirements.

WallenbornhassetuptwonetworkDSCsinAmsterdamandFrankfurtasidefromthecentral‘controltower’inLuxembourgwherededicatedpersonnelcanprovideahostofcustomerbenefits:

• Simplificationandharmonizationoflogistics(truckingandhandling)acrosssome25countries:thedistributionisguidedbyastandardserviceagreementandstandardsofperformanceandcommunication

• Administrativeprecisionandtransparencyoverthewholenetwork

fromperformancereportingtoinvoicing(oneinvoicepossible)

• Clearmanagementstructurearoundtheproduct:DSCsandtheOperationalKeyAccountManagersinthemainhubslookaftertheday-to-dayoperationsandensuretheintegrityoftheproduct.AStrategicKeyAccountManagerensuresthattheproductandcontractualframeworksarecontinuallyassessed,measuredandadapted

• CustomerService–anintegralapproachtowardsthemarketensuresseamlesscommunicationandprovisionofinformation

•Continuousdevelopment:inever-changingandfluctuatingmarkets,thepartnershipaimsforstrategicdevelopmenttomanagemarkettrendsandcreatenewopportunities

•Supremequalityandtransparency

GroupPresidentFrantzWallenbornsaid:"WallenbornTransportsS.A.hasenteredintotheEuropeanmarketwiththe

aimofcreatingscheduledconnectivityandA-Zlogisticssolutionsinsome25countriesusingitsownresourcesandequipment".

HaugstedAirCargoServicesandRutgesCargoweretwoessentialadditionsintotheWallenbornGroupwhichhaveespeciallystrengtheneddistributioncapabilityinNorthernEuropewhilststrategicpartnershipswithdedicatedresourcehaveopenedupkeymarketsinSouthernandEasternEurope.Wallenborn’sexpandedofficeinFrankfurtisnowakeycentreofco-ordinationfortheGroup’sairlineproducts.

Thiscapabilitycreatesanall-encompassingwayofworkingthatgenerateshigherqualityandcostsavings,notonlythroughlargevolumesbutalsobycuttingthose‘softer’costssuchasadministrationresources.

Broader service offering to cover entire logistics chain

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