The New Reality: Complexity and Ambiguity in a Challenging Economic Environment

Shared Assessments Summit 2012

Catherine A. AllenChairman and CEOThe Santa Fe Group

©2012 The Shared Assessments Program. All Rights Reserved.

Why The World Is More ComplexFinancial crisis and recessionUnstable economiesUnstable governmentsTechnology “democratizing” the world Institutions undergoing radical changeGlobalization impactGlobal warming is real Loss of the middle class

New Skill Sets Are NeededAbility to deal with ambiguityAbility to manage through collaborationStrategic perspective with execution excellence Innovation and creativityEmpathy Integrity Global experience and understanding

Concerns for Businesses & Other Organizations

Increased competition from around the worldWorkforces with different needs and valuesStrategies for emerging technologies Information security and privacy complianceMore natural disastersVolatile economiesTalent attraction and retention Insourcing

Impact on Vendor ManagementContinued efforts to outsource and insource Importance of strategic relationshipsEmphasis on talent management Continued pressure to reduce costsDemand for flexibilityEmergence of new regions, i.e., South America Leveraging technology to compete

Shared Assessments Summit 2012Managing in complex and ambiguous times themeOutstanding keynote speakers on outsourcing, vendor

risk management, compliance and innovation Inside scoop on the newly released ANSI/ISA/Shared

Assessments PHI ProjectDialogue with current and former regulatorsPanels on cloud, privacy, and information security

Shared Assessments Program OversightAdvisory Board Members

Marc Black, Target CorporationJoyce Brocaglia, Alta AssociatesDebbie Diener, Independent ConsultantCathy Graef, Sonora Advisory GroupKen Peterson, Churchill & HarrimanDeborah Prutzman, The Regulatory Fundamentals

Group

Shared Assessments Program OversightAdvisory Board Members (continued)

Mollie Shields-Uehling, SAFE-BioPharma AssociationLisa Sotto, Hunton WilliamsAtul Vashistha, Neo AdvisoryPhil Venables, Goldman SachsBob Wilkinson, Citigroup, Inc.Lee Zeichner, Zeichner Risk Analytics, LLC

Shared Assessments Program OversightShared Assessments Steering Committee

Chair: Niall Browne, LiveOps Co-Chair: Shashank Modak, JPMorgan Chase & Co., Inc.

Members Seth Bailey, Iron Mountain Jeff Engen, US Bancorp Tom Garrubba, CVS Caremark William Hampton, DTCC Yusuf Hussain, Goldman Sachs Aileen Johnson, Target Corporation Chris Johnson, Bank of America Corporation

Shared Assessments Program OversightShared Assessments Steering Committee (continued)

Sue Koski, BNY Mellon Corporation Jeffrey Keenan, Bank of Tokyo-Mitsubishi UFJ, Ltd. Ulrich Kunitz, Deutsche Bank Lynda Martel, DriveSavers Data Recovery, Inc. Kevin McCarty, AT&T Charlie Miller, American International Group (AIG) Paul Montrose, Acxiom Tanya Montrose, Acxiom Patrick O’Hanlon, Morgan Stanley Glen Sgambati, Early Warning Services, LLC Linnea Solem, Deluxe Corporation

Shared Assessments StaffCatherine Allen, Chairman & CEO Joyce Crawshaw, Director Client RelationsBob Jones, Senior ConsultantBrad Keller, Senior Consultant & Program DirectorRobin Slade, Senior Vice President & COOKelly Wagner, Project Manager

Shared Assessments Summit 2012Special Thank You To Our Sponsors