The New Gsm based Neos

Business Opportunity For GSM Service Providers

NEOS GSM

The new GSM compatible Digital EPABX

Need of GSM PBX ?

• A substitute for non feasible PRI connectivity and obsolete landline phones

No cabling, wiring required

Cost saving via cheaper GSM tariffs

Full flexibility of changing the service provider anytime

In case of office relocation, hassle free transfer as there are NO fixed trunk lines

Fixed telephony functionality through GSM networks at far better tariffs

Cuts down the additional cost of a GSM PRI Gateway/ GSM FCT

Why G

SM

??

• Wireless Trunks (GSM technology) in 2P and 4P Configurations

• Out dialing via GSM Trunk with STD Prefix (Base station STD code

programmable in the system)

• Available in 6S, 8S & 16S NEOS variants

Syntel’s GSM PBX

GSM based EPABX System

The NEOS is a new age Digital EPABX that makes technology work for you in more ways than you can imagine. The core strength of the product lies in offering positive return on investment & hence “Smart Telereturns”

Syntel

Telereturns are concrete savings in your recurring expenditure on voice & Data communication

Other Applications with Neos GSM

• Auto Attendant

• Expandability

• CLI based Applications

• Multiple Voice Guidance Prompts

• Call & Trunk Budgeting

• SIP Trunks

• Auto Fax Detection

• Least Cost routing

• 10000 Calls SMDR

• Music on Hold

• Mini CRM Software

Syntel’s GSM based Digital NEOS system has many other applications which are inbuilt

in the system.

Helps handles more calls simultaneously

Enhanced impression of the company

Different voice messages constantly guide the caller

All incoming callers are attended to in time irrespective of the load of call traffic

8 different types of messages for the 4 time zones or each individual line

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Unique Selling points

Neos has an 8 port Auto Attendant inbuilt as compared to 1 or 2 ports AA offered by others

8 Port Auto Attendant

Expandable from 8 to 256 lines

Universal cards > Compatible with all cabinet sizes

Same cards can be used, only cabinet can be upgraded

Customer is retained for longer period

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Benefits with Seamless & Scalable Neos

Expandability

Up to 10 waiting caller IDs at a time on Neos Key Telephone

Calls are attended immediately

Based on CLI, all personal calls can be routed automatically to land at the user’s extension

directly

Important callers feel the privilege of being given immediate service/response

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Call waiting on KTS upto 10 callers & CLI based Routing through Neos

Caller Identification based Applications

Where secrecy needs to be maintained – this feature ensure that the calls do not go via

reception or any other 3rd party 5

Receptionist is spared to handle other business calls more effectively 6

Built-in 150 voice prompts in the system ensures that the user operates all features

optimally

Helps exploit the true features of a digital system

Voice prompts in English or Hindi, extension user can select his language

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150 voice prompts inbuilt to enable the user utilize all features

Multi-lingual Voice Guidance Prompts

etc

This feature is required to help control the telephony cost within the organization

Trunk Budgeting ensures that the available free/subsidized calls allowed on all lines

are used completely and optimally

Applies the same logic as that of a prepaid SIM card in case on the extension user w.r.t Call

Budgeting

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Neos is equipped with budgeting of trunks as well as extensions coupled with budget announcement

Call & Trunk Budgeting

This is coupled with Budget Announcement, thus allowing the user to keep a check on the

same

Cheaper International Calls – ideal solution for IT Companies, Call Centres, Export Houses, etc

Provides cheaper calling options to the customer

Flexibility during expansion, can be from 1 to multiple channels

Flexible calling through preferred service provider depending on dial plan, saving cost

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Neos enables the user for calling through IP with SIP Trunks

SIP Trunks

User saves the recurring cost of maintaining a dedicated FAX line. Infact, SMEs tend to have

more than one, thus increasing the cost proportionally.

There is no need to dedicate a line specially for fax. Thus all lines connected to the system get

optimally used.

Even if one fax port is busy on an incoming/outgoing fax, the other calls are routed to the other

3 fax ports (as defined in hunting) thus ensuring the callers don’t have to wait or redial

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All incoming CO/P&T lines can be treated as fax lines. User does not need to specify a separate fax number

Auto Fax detection

The extension users get the flexibility of talking via extensions (which is far more comfortable)

than using a mobile phone

Calling rates from landline to landline, landline to mobile, one service provider to another, etc

differ on an area to area basis

Even for the external mobile users, the calls costs are reduced as they can speak with the

individual extensions within the office via the GSM Sim cards attached to the PBX

Neos make calls via the least cost route optimally using a combination of available trunk

resources (multiple GSM/Landline plans/ service providers)

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Making calls via the route which ensures the least possible call charges to the user

Least Cost Routing

The company saves on the capital expenditure of investing in mobile phones for all the users

sitting in office as well as the recurring cost on the same 5

Availability of call details, especially missed calls in turn helps the user’s business to grow

Large capacity of call history ensures that the user does not have to take a daily printout to

maintain a record of the same

Selective printing of the available data (i.e. only STD calls, or only outgoing calls, etc) helps

avoid wastage apart from saving time in analyzing the same

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Neos keeps call history of the last 10000 calls (incoming/outgoing/missed – all combined)

10000 Calls Buffer

Customers need not invest in external music devices to play the music/jingle of his choice in

event of the system music not being preferred

Customer can choose to play music of his own choice by programming the same in the system

Company advertisement jingles too can be recorded in the system, thus ensuring that the

company branding happens while the callers are put on hold

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The external caller hear music while he/she is kept on hold. MoH comes with default & user programmable options in Neos

Music on Hold


A mini CRM tool for tracking caller details with instant pop ups

CTI – Computer Telephone Integration


Benefits with Syntel Responz

CTI – Computer Telephone Integration

• Automatic computer screen popups, with contact details, on an incoming call…

• Customer details including name, number, address, etc

• Incoming Call Alerts with a list of the conversation remarks for last 5 calls

• Facility to insert remarks against each incoming & outgoing call logged

• Call logging with date & time stamps of all incoming and outgoing calls

• Print Reports & Much More…

“How NEOS makes a difference!” • 8 port Auto Attendant (with 8 different user recordable messages) • Attendant / Operator Console • Auto Fax Detection • CLI (Caller Line Identification) • CLI based Routing • DISA/DID • Day Night Mode (Manual/Automatic) • MSN based Routing # • Mobile Parallel Ring / Extension # • Responz – Inbuilt Mini CRM Software No need to memorize codes! • Internal Voice Guidance Prompts • Bi-lingual Prompts For the Budget Conscious • Call Billing • Call Timeout Facility • Extension Budgeting • Least Cost Routing • Trunk Budgeting The Misuse Prevention Brigade • Class of Service • Manual & Dynamic Extension Locking • Restricted & Denied Dialing

And you thought it’s over! • Alarms (Self/Other) • Date & Time Setting • Call Buffer (10,000 Calls) • Call Camp-on • Closed User Groups • Departmental Call Hunting • Distinctive Ringing (only on SLT) • Flexible Numbering • Music on Hold (Default/User Programmable)

For Universal Connectivity • ISDN PRI • SIP • GSM • Analog If you are a hotel, there’s more…. • Check-in / Check-out • Floorwise Room Service • Room to Room Call Barring • Single Digit Number Access

Setting • HMS Integration

Neos – Application List

The Usual Basics • Abbreviated Dialing (Dept/Global/FreePool) • Auto Call Back • Broker’s Call • Conference (upto 8 Party) # • Call Split • Call Hold • Call Park • Call Pickup (General & Selective) • Call Forward • Call Follow-me • Call Transfer • External Call Forward # • Last Number Redial • Serial Call Transfer • Walk-in Class of Service For the ‘I want more!’ camp • Barge-in • Barge-in Protection • Boss-Secretary Extension • Do Not Disturb (DND) • DND Protection • CLI Restriction • Hotline (Immediate/Delayed) • Trunk Grouping • Listening In • DOSA • Private Trunk • Room Monitoring • Executive Ring*

Certifications

• Backlit LCD (2 and 4 line)

• Clock Display

• Call Queuing (if Operator)

• Calling Number/Name Display

• Direct Station Selector (12 & 24 keys)

• Operator Lock

• Day Night Mode Change (if Operator)

• Menu Driven Options

• Call Waiting Indication & Display

• Missed, Received & Dialed Call Details

• Navigation Keys

• Online Advice of Charge

• Phone Book

• Status Indication (3 Color LEDs)

• Speakerphone (Full Duplex)

• Single Key Feature Access

• Volume Control

• Function Keys

The Intelligent Key Telephone System - NEOphone

Technical Specifications

• Technology - Digital TDM/PCM Non Blocking

• Control - Stored Program Control

• Architecture - Distributed Processing

• Operating Voltage - 110 to 275 VAC, 50Hz

• Power Backup - Battery Charging Circuit

• Temperature - 0 to 50 C

Configuration

• Manual & Block Programming

• Flexibility of Programming via SLT, KTS & PC

(via Hyper Terminal)

• Remote Programming

• Programming Backup (2 levels)*

Variants

Cabinet Ports Dimensions

(LxWxH) in mm

Weight

in Kgs

3S 80 297x210x195 4.3

6S 128 342x318x190 4.8

8S 160 425x320x200 12.0

16S 256 795x290x390 21.0

Parameters NEOS Others

Technical

Specifications

Technology Digital & IP Ready Only Digital Scalability Up to 256 ports Up to 128P

Trunk Interfaces CO, PRI, GSM, SIP Only CO & PRI Programming Backup Inskin on Flash Chip No

Call Buffer 10000 with independent flags for

demarking filtered calls 200

Networking Options IP & SIP No

Gateway Capability Doubles up as GSM-PRI G/W No

Attendant (Voice)

Features

Auto Attendant Inbuilt - 8 port with multiple message

options for dynamic allocation Optional - 4 Port

Voice Guidance Prompts Inbuilt, Extensive & Bi-Lingual Optional & Limited

Billing & Budgeting Trunk Budgeting Inbuilt No

Extension Budgeting Inbuilt No

Other System

Applications

CLI Inbuilt Optional CLI based Routing Inbuilt; upto 10 per user No Auto Fax Detection Inbuilt - 4 Port Optional

Caller Identification S/W Inbuilt - Single User No Hotel/Motel Features Inbuilt Optional

KTS

Advice of Charge Yes No

Waiting Call Display Waiting telephone numbers displayed on

KTS LCD No

Call Detail Record Missed, Received & Dialled; 30 each No

Neos vs Others

The New Gsm based Neos

Marketing

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