Zeithaml 1983 - The Nature and Determinants of Customer Expectations of Service
The Nature of the Challenging Customer
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description
The Nature of the Challenging Customer. Strategies to Deal with Challenging Customers. Office Environment. Office Environment. RELATIONSHIPS. RELATIONSHIPS. TEAM work. TEAM work. Conflict Resolution. Conflict Resolution. Our Objectives. - PowerPoint PPT Presentation
Transcript of The Nature of the Challenging Customer
The Nature of the Challenging Customer
Strategies to Deal with Challenging Customers
Office Environment
Office Environment
RELATIONSHIPS
RELATIONSHIPS
TEAM work
TEAM work
Confl ict Resolution
Confl ict Resolution
Our Objectives