The Moments of Truth

290 Moments of Truth 1

Moments of Truth

The Successful Club Series

290


The Mission of the Club

The mission of a Toastmasters club isto provide a mutually supportive andpositive learning environment in whichevery member has the opportunity todevelop communication and leadershipskills, which in turn foster self-confidence and personal growth.


The Reasons Members Leave

1% die 3% move away 9% move on to other products because

of someone’s recommendation 9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% leave because people are

indifferent to their needs


A Moment of Truth is an episode

where a member comes in contact

with any aspect of the

Toastmasters experience and

forms an impression of a club’s

quality and service.

Moments of Truth


First impressions

Membership orientation

Fellowship, variety and communication

Program planning and meetingorganization

Membership strength

Achievement recognition

Toastmasters’ Moments of Truth


First Impressions

Guests greeted warmly and introduced toofficers and members

Guest book and name tags provided

Professionally arranged meeting room

Arrangements meet speakers’ needs

Guests invited to address the club

Guests invited to join


Formal induction, including presentationof pin and manuals

Assignment of mentor

Education programs and recognitionsystem discussed

Learning needs assessed

Speaking role(s) assigned

Member involved in club’s activities

New Member Orientations


Fellowship, Variety andCommunication

Guests greeted warmly

Enjoyable and educational meetings

Regularly-scheduled social events

Participation in area, district andInternational events

Inter-club events

Club newsletter and/or Web site–updated regularly


Program and agenda publicized inadvance

Members are prepared to carry out allprogram assignments

All projects are manual projects

Meetings begin and end on time

Creative table topics and activities

Positive and helpful evaluations

Program Planning andMeeting Organization


Club has 20 or more members

Members are retained

Promotion in club’s organization orcommunity

Club programs are varied and exciting

Toastmasters sponsoring new membersare recognized

Regular membership-building programs

Membership Strength


Recognizing Accomplishments

Award applications immediately submitted to WHQ

Progress chart displayed and maintained

Member achievements recognized with ceremony

Club, district and international leaders recognized

Club and member achievements publicized

DCP used for planning and recognition

The Moments of Truth

Documents

Transcript of The Moments of Truth