THELOOK

BOOKOmni-Channel

For Fashion Retail2017 EDITION

FASHION MEETS (THE WAY) FORWARD.Change is the new normal: Delivery is getting faster.

Brands are becoming retailers. Demand is becoming more unpredictable.

Social platforms are diversifying. Assortments are going exclusive.

Inventory is tightening. And the role of the store is evolving.

Explore how to adapt in our Look Book and meet the latest omni-channel collections, fresh off the runway.

Virality Meets Reality.

Selection Meets S

peed.

Physical Meets Digital. Retail Meets Direct. In-Person Meets Personalization.

Brand nomad. Digital native. Experience seeker.

Drawn to personalization, selection, and speed, she’s changing fashion retail. Want to keep up with her? It’ll take going more than skin deep with your omni-channel look to make it effortless for her to shop with your brand.

Read on to find out how to turn heads with the new you.

MEET THECUSTOMER.

Part online. Part in-store. All expectation.

MEETSTORE

It’s more than saving the sale.She’s here to save the store.

Confidante. Micro-marketer. Fulfiller. Enterprise salesperson. Operations expert. She can give in-store customers a reason to look up from their screens, online customers a faster fulfillment path, and your business a way to improve return on invested capital.

ASSOCIATE.THE

Fulfillment. Inventory Management. Improve accuracy to shrink shrink and lift online sales.

Mobility.Productivity never goes out of

style. Allow shoulder-to-shoulder customer engagement and faster

conversions across channels, from anywhere in the

store. Make efficient task execution a

snap.

Enterprise Inventory.

Sell the network with endless racks. Increase conversions. Avoid markdowns. Make every

last unit available to sell at full price.

Personalization. Serve up a complete view of customer

transactions. Offer one-to-one clienteling. Schedule appointments. Keep and share notes on

customer interactions. Use real-time analytics to tailor to your most valuable customers.

STORECollection

The

Support every shade of delivery: in-store pick up, ship from store and

same day. Improved sell-through and markdown avoidance—without

weighing down the in-store experience.

MEET THEShe’s the perfect accessory

Investigator. Therapist. Problem solver. Enterprise service operator. Relationships are cast in the heat of crisis. That’s why you need a service soothsayer like her between selling and fulfillment, online and in-store, and converting and retaining the customer. Help her help you across the enterprise.

to the cross-channel sale.

CUSTOMERSERVICE REP.

Transaction Flexibility.

Uneven exchanges. Order edits. Split payments. Own

the payment lifecycle from authorization to settlement. Because

flexibility is the new chic.

Customer History.

Familiarity is the ultimate in modern luxe. See store and online transactions

side-by-side to cut the most in-the-moment service silhouette.

Customer Engagement.

Be bold, be social. See a customer’s total value, preferences and prior experiences

in real time. Dress to address service in any channel.

Network Inventory.

Pair online service with in-store

inventory for a double dose of cool. Capture

same day delivery, store pickup and ship-to-store orders with ease.

Enterprise Access.

See every stitch of fulfillment progress. Go-go global with

access to data across brands, currencies and regions.

SERVICECollection

The

BUYER.

Give her the director’s chair.Because being on-trend calls for having a backup plan.

MEET

Trend setter. Conductor. Opportunist. Brand catalyst.

From unseasonable weather to viral styles, fashion’s rife with things you can’t predict. That’s why your buyers and merchants need to be able to affect change in inventory availability and order orchestration during the season.

THE

Digital Signage. Make the brand story pop. Stretch the use of digital assets like video and images to

help sell the full assortment to in-store customers.

Surge Stock. Amp up conversions

online by maximizing units available to ship from stores.

Avoid abandoned baskets in-store by making network

inventory easier to sell anywhere.

Prudent Buying. Less is more. Limit the amount of inventory

you have to buy for the online channel by using

store inventory to fulfill online

orders.Inventory

Transfers.

Markdown Avoidance. Push digital demand to regions where

an assortment is selling slowly in stores. Increase online exposure of in-store

inventory as the season wears on.

MERCHANTCollection

The

Send pull-back orders at the end of a season and

have store associates execute seamlessly

with the same technology they use to ship from store.

A refined assortment to elevate your look. Give your customers new, unexpected paths to purchase with our fashion-tested Omni-Channel solutions:

Enterprise Order Management.Like denim, it’s a must-have in your technology wardrobe. Flexible order orchestration, advanced inventory availability, and limitless configurability for any season. Make it yours »

Point of Sale. Mobile or fixed-lane, it’s the inevitable new look of transactions in your stores. Make online selling and service an integral part of the store experience. Shop the look »

Clienteling. In-person is the new personalization. Use a full view of the customer to create more luxurious engagement opportunities between your customers and your associates. Adopt the style »

Store Fulfillment. Accessorize want-it-now fashion with have-it-now delivery. Enable every possible fulfillment option at scale without sacrificing your store associates’ time. Ship it now »

Store Inventory. Improve stock accuracy in-store to drive more sales online. Bring streamlined sensibility to back-of-house receiving and inventory adjustments. Stock up »

Customer Service. Over-the-top service is now a bare essential. Handle complex and cross-channel inquiries with ease using a full view of customer transactions, fulfillment activity and network inventory. Know more »

Tablet Retailing. Imbue the store experience with rich digital assets to drive greater customer engagement and provide a fuller backdrop to sell in-store. See it go »

STYLESOLUTIONS

for Inimitable

Essential

Try on more at manh.com/fashion