The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0...
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The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
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Transcript of The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0...
The Listening AgeThe Listening AgePutting engagement into practice through social
media
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Perspective
Biography
Participant observer
Critical
Sociological
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Inspiration
The Social construction of reality
The Support Economy
The Age of Heretics
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Social reality
Peter Berger & Thomas Luckmann
Knowledge and language
Objective reality
Social media redefines social reality
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Support economy
Shoshana Zuboff & James Maxmin
New breed of individuals
Self authoring
The institutional chasm
Social media bridges the chasm
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Age of heretics
Art Kleiner
Heretic as visionary
We are all trapped
Heretics free us
Social media - You are not alone
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Synergy
We can build our world
We can engage together
We are not alone
Social media is our weapon
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
The problem
Agencies are trapped
Citizens are uncertain
Employees are uncertain
Fear and doubt are rife
Spin is endemic
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Agency & Community
Citizens are engaging already
Public servants are not
Perceived powerlessness rules
Citizens are cynical
So there is a chasm to cross
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Corporate listening
Fight the FUDS
Enlighten corporate areas
Inspire leadership
Harness heretics
Organisational comfort
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Building competence
Individuals are - sort of
Agencies are not
Build the groundswell
Greater depth
Another chasm to cross
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Organisational culture
Current approach is hierarchical
Behaviouralism rules
Bolstered by managerialism
Rightly viewed with cynicism
Yet another chasm
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Beyond culture
People build culture
Intuition works
Organisations are social
People talk
Social media rocks
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
So where are we?
We have a vision
We have a map
We have smart tools
We don’t have a market
So we don’t have passengers
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
Crossing the chasms
Allow direct engagement
Rise of the heretics
Allow unstructured engagement
Democratise culture change
Establish a social ecology
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
And if we don’t?
Loss of trust
Disengagement
Mediocrity
Declining ability to deliver
A dark age public service
Steve Davies Gov 2.0 Conference Canberra November 2010❘ ❘ ❘
