The Leadership Disconnect: May 2013 Human Capital Management Community Call

May HCM Webinar: The Leadership Disconnect

Michael Kirsten, Kelly Services

2 ©2013 APQC. ALL RIGHTS RESERVED.

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Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent


Survey

•  Almost 170,000 respondents

•  30 countries in the Americas, APAC and EMEA

•  Divided by Gen Y (age 19-30), Gen X (age 31-48) and Baby Boomers (age 49-66).


Key Results


Detailed Results


LEADERSHIP STYLE (BY REGION)

How satisfied are you with your management’s leadership style? (Total satisfied %, by region)

AMERICAS EMEA

45% 34%

APAC ALL COUNTRIES

39% 38%


LEADERSHIP STYLE: AMERICAS

How satisfied are you with your management’s leadership style? (Total satisfied %, by country)

42%43%55%58%

30

35

40

45

50

55

60

65

70

Uni

ted

Sta

tes

Can

ada

Mex

ico

Puer

to R

ico


LEADERSHIP STYLE: EMEA


51% 45% 39% 38% 37% 35% 34% 33% 33% 32% 32% 32% 31% 30% 29% 25% 20%

10

20

30

40

50

60

Ital

y

Port

ugal

Fran

ce

Net

herl

and

s

Ger

man

y

Swed

en

Luxe

mb

ourg

Sout

h A

fric

a

Den

mar

k

Bel

giu

m

Pola

nd

Uni

ted

Kin

gd

om

Hun

gar

y

Swit

zerl

and

Irel

and

Nor

way

Rus

sia


LEADERSHIP STYLE: APAC


47% 42% 41% 39% 39% 37% 36% 33% 30%

20

25

30

35

40

45

50

55

Leadership style - APAC

Hon

g K

ong

Ind

ones

ia

Mal

aysi

a

Sing

apor

e

Aus

tral

ia

New

Zea

land

Ind

ia

Thai

land

Chi

na


LEADERSHIP STYLE (BY GENERATION)

How satisfied are you with your management’s leadership style? (Total satisfied %, by generation)

40% 37% 37%

GEN Y GEN X BABY BOOMERS


LEADERSHIP STYLE (BY PROFESSIONAL/TECHNICAL AND NON-PROFESSIONAL/TECHNICAL)

How satisfied are you with your management’s leadership style? (Total satisfied %)

41% 38%

PROFESSIONAL/TECHNICAL

NON-PROFESSIONAL/

TECHNICAL


LEADERSHIP STYLE (BY INDUSTRY)

How satisfied are you with your management’s leadership style? (Total satisfied %)

45%

44%

43%

43%

43%

41%

41%

41%

41%

39%

39%

38%

37%

37%

30 35 40 45 50

Hospitality/Travel/Leisure

Transport/Distribution

Other

Retail

Life Sciences

Food and Beverage

Financial Services

Chemicals

Automotive

Utilities/Oil/Gas

Government

Information Technology

Education

Business Services


PREFERRED LEADERSHIP STYLE

Which of the following do you prefer as a leadership style in the workplace?

0%

5%

10%

15%

20%

25%

30%

OtherDon't KnowAuthoritativeHumble Servitude

Moral/Ethical

VisionaryEmpatheticEmpoweringDemocratic


LEADERSHIP STYLE: PREFERRED VS. ACTUAL


LEADERSHIP STYLE: PROFESSIONAL/TECHNICAL WORKERS – PREFERRED VS. ACTUAL


MANAGERIAL INSPIRATION (BY REGION)

Does your current manager inspire you to do your best work? (% Yes, by region)

AMERICAS EMEA

52% 44%

APAC ALL COUNTRIES

54% 48%


MANAGERIAL INSPIRATION: AMERICAS

Does your current manager inspire you to do your best work? (% Yes, by country)

50%52%52%62%

35

40

45

50

55

60

65

70

Mex

ico

Uni

ted

Sta

tes

Can

ada

Puer

to R

ico


MANAGERIAL INSPIRATION: EMEA


51% 50% 49% 48% 48% 47% 46% 46% 45% 45% 44% 43% 40% 37% 36% 34% 34%

25

32

39

46

53

60

Den

mar

k

Pola

nd

Port

ugal

Net

herl

and

s

Ger

man

y

Rus

sia

Uni

ted

Kin

gd

om

Swed

en

Irel

and

Ital

y

Fran

ce

Hun

gar

y

Luxe

mb

ourg

Nor

way

Bel

giu

m

Sout

h A

fric

a

Swit

zerl

and


MANAGERIAL INSPIRATION: APAC


65% 58% 58% 52% 52% 51% 44% 40% 38%

30

75

Hon

g K

ong

Ind

ones

ia

Mal

aysi

a

Sing

apor

e

Aus

tral

ia

New

Zea

land

Ind

ia

Thai

land

Chi

na


MANAGERIAL INSPIRATION (BY GENERATION)

Does your current manager inspire you to do your best work? (% Yes, by generation)

51% 47% 47%

GEN Y GEN X BABY BOOMERS


FEEDBACK ON EMPLOYER (BY REGION)

When speaking to others, do you speak highly of your employer? (% Yes, by region)

AMERICAS EMEA

67% 58%

APAC ALL COUNTRIES

55% 60%


FEEDBACK ON EMPLOYER: AMERICAS

When speaking to others, do you speak highly of your employer? (% Yes, by country)

60%64%67%73%

50

60

70

80

Can

ada

Puer

to R

ico

Uni

ted

Sta

tes

Mex

ico


FEEDBACK ON EMPLOYER: EMEA


74% 73% 69% 67% 65% 62% 58% 58% 58% 57% 56% 55% 54% 53% 50% 36% 32%

25

35

45

55

65

75

85

Ger

man

y

Den

mar

k

Swit

zerl

and

Uni

ted

Kin

gd

om

Luxe

mb

ourg

Sout

h A

fric

a

Port

ugal

Irel

and

Hun

gar

y

Pola

nd

Fran

ce

Bel

giu

m

Net

herl

and

s

Ital

y

Swed

en

Rus

sia

Nor

way


FEEDBACK ON EMPLOYER: APAC


60% 58% 57% 57% 56% 52% 52% 50% 42%

30

65

Hon

g K

ong

Ind

ones

ia

Mal

aysi

a

Sing

apor

e

Aus

tral

ia

New

Zea

land

Ind

ia

Thai

land

Chi

na


EMPLOYER VISION (BY REGION)

Do you believe in what your employer is trying to accomplish (the company’s mission/purpose)? (% Yes, by region)

AMERICAS EMEA

68% 56%

APAC ALL COUNTRIES

67% 62%


EMPLOYER VISION (BY INDUSTRY)

Do you believe in what your employer is trying to accomplish (the company’s mission/purpose)? (% Yes, by industry)

70%

68%

67%

67%

67%

66%

65%

65%

65%

65%

64%

64%

62%

62%

30 40 50 60 70 80 90

Hospitality/Travel/Leisure

Transport/Distribution

Retail

Other

Information Technology

Chemicals

Financial Services

Food and Beverage

Automotive

Life Sciences

Government

Business Services

Utilities/Oil/Gas

Education


Questions to ponder?


ABOUT KELLY SERVICES®

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.

Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class

staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe,

Kelly provides employment to more than 550,000 employees annually. Revenue in 2011 was

$5.6 billion. Visit www.kellyservices.com and connect with us on Facebook, LinkedIn, and Twitter.

Download The Talent Project, a free iPad app by Kelly Services.

ABOUT THE KELLY GLOBAL WORKFORCE INDEX

The Kelly Global Workforce Index is an annual survey revealing opinions about work and the

workplace. More than 168,000 people across the Americas, EMEA and APAC regions responded

to the 2012 survey. This survey was conducted online by RDA Group on behalf of Kelly Services.

An Equal Opportunity Employer © 2012 Kelly Services, Inc. X0617

kellyservices.com


Final Q & A


Next Steps

Elissa Tucker, Research Program Manager, APQC


Learn More About Leadership Par/cipate in APQC’s Latest Study �  Sign up to receive our survey and be noLfied

as results are released

�  hMp://www2.apqc.org/leadershipskillsdeficit


Learn More About Leadership

Read my human capital insLtute blog post �  What’s Behind the Leadership Shortage?

Explore APQC’s Past Leadership Research �  Checklist for Developing World-‐Class Leaders �  Succession Planning and Leadership Development

(CollecLon) �  Managing ExecuLve Performance (CollecLon)


Beyond Leadership

Watch for Our New Releases

�  Strategic HR Partnerships – qualitaLve results n  3 in-‐depth case studies n  Key findings report

(QuanLtaLve results already released: Strategic HR Partners are Different: Survey Results Analysis)

�  Improving Performance Management at APQC—Case Study


Beyond Leadership ParLcipate in APQCs RecruiLng Benchmarking

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�  Click here to take the recruiLng survey In exchange for parLcipaLon, you’ll receive a benchmarking report of the results.


Beyond Leadership

Learn About Upcoming APQC Studies

�  What Makes HCM Top Performers Different?

�  HCM Process Improvement

�  HCM Measurement and AnalyLcs in PracLce

Sign up to be noLfied about APQC’s research on these and other topics.

And follow our progress on hBp://www2.apqc.org/allthingshcm

Contact Information

US: 1 (800) 776-‐9676 INTL: +1 (713) 681-‐4020 FAX: 713-‐681-‐8578 [email protected] www.apqc.org

The Leadership Disconnect: May 2013 Human Capital Management Community Call

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Transcript of The Leadership Disconnect: May 2013 Human Capital Management Community Call