The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
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Transcript of The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
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Avleen Vig, Etsy Carolyn Rowland, Independent Consultant
The interruptive nature of Operations: A world of squirrels and shiny objects
http://www.desktopwallpaperhd.net/wallpapers/5/b/space-background-photos-widescreen-wallpaper-53163.jpg
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Avleen:
Staff operations engineer
Carolyn:
IT manager
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That reminds me...
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What is an interruption?
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http://funny-pictures-blog.com/wp-content/uploads/2013/01/MEME-Leisure-Interruption.jpg
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Active interruptions from people
http://celebug.com/celebrity-gossip/page/118/
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Passive interruptions from people
http://www.flickr.com/photos/jasonahowie/8583949219/
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2013: Michigan State University
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Interruptions from systems
http://newsaint.deviantart.com/art/shall-we-play-a-game-HDTV-168941674
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Interrupting yourselfSwitching tasks constantly
!!Stop being
your own
worst enemy.
http://www.flickr.com/photos/tilaneseven/407167294/
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Are all interruptions
bad?
http://www.flickr.com/photos/doctorow/8456338189/
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http://www.flickr.com/photos/hugo90/8233834956/
Simple Tasks vs Complex Tasks
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Saving the world20% complete
Commitment
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Saving the world80% complete
Commitment
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http://www.flickr.com/photos/arthur-caranta/2926332140
The impact of burnout
Don’t let this be you.
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http://www.flickr.com/photos/mr_t_in_dc/4115860027/
Fallacies
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Fallacies: We need to know everything
http://images.fineartamerica.com/images-medium-large-5/steampunk-information-overload-mike-savad.jpg
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Fallacies: Calendars help schedule your time
Where does the work happen?
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Fallacies: The interruption is
the most important task
http://www.expertcomics.com/enr//wp-content/uploads/2013/03/1slippery-300x200.jpg
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Fallacies: Multitasking and productivity
http://www.flickr.com/photos/indyplanets/3926147797/
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http://www.onlinecollege.org/Multitasking/
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Fallacies: Switching tasks is good
http://xkcd.com/303/
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How do we deal with things right now?
(answer: badly)
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You work too
much
http://buzz.socialmarketingforprinters.com/blogs/images/109195046.jpg
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“Avleen needs to improve his work/life balance.
He needs to focus a bit more on his own health and family,
and communicate to me if his workload is too high.”
!- mcr, 2012
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● Organization systems (e.g. Getting Things Done) ● Calendars ● Notebooks ● Post-it notes ● Emails to ourselves ● Todo lists ● Whiteboards ● Reminder apps ● Project management systems ● Our own [already over-taxed] memory
Tool disorganization
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● Self-help systems (e.g. GTD) ● Calendars ● Notebooks ● Post-it notes ● Emails to ourselves ● Todo lists ● Whiteboards ● Reminder apps ● Project management systems ● Our own [already over-taxed] memory
Tool disorganization OVERLOAD
http://www.flickr.com/photos/anotherphotograph/3571242832/
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http://www.flickr.com/photos/psd/7645555148/
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Interruption Science
https://i.chzbgr.com/maxW500/2538256128/hAFB28B2E/
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Mentally switch every 3 minutes
http://www.flickr.com/photos/wwarby/3296379139/
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(or maybe 25 minutes)http://www.flickr.com/photos/14829735@N00/6928288961
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External interruptions lead to self-interruption
http://www.flickr.com/photos/jdsmith1021/5755513005/
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Why you can’t focus
http://www.flickr.com/photos/jessicamullen/5029081381/
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So what can we do?Sharpen pencils!
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Simplify
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Resist destructive
urges
http://www.flickr.com/photos/33816955@N08/4731898939/
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Story time!
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WIKIPEDIAHOLE!
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xkcd #862
http://blog.xkcd.com/2011/02/18/distraction-affliction-correction-extensio/
http://xkcd.com/862/
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Prioritize
http://www.flickr.com/photos/chrisflorence/7542642880/
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Managers vs Makers
http://www.flickr.com/photos/j_benson/7023561195/
http://www.flickr.com/photos/mkeefe/3123775954/
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Manage your tools. Don’t let them manage you.
Take control of tools
http://www.eduleadership.org/wp-content/toolbelt.jpg
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Take responsibility
This is about discipline.
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Fix your monitoring
http://mem
egenerator.net/instance/41896495
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Address alert fatigue
http://comm
ons.wikim
edia.org/wiki/File:C
hronic_fatigue_syndrome.JP
G
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Just because you can, doesn’t mean you
should.
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Control Interruption
http://www.flickr.com/photos/12023825@N04/2898021822/
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Leverage teams
http://www.flickr.com/photos/cosmoflash/3005865241/
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Manage emergencies#warroom / standing down stations
http://images.bwbx.io/cms/2012-05-16/etc_emergency21__01__630x420.jpg
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Break up large taskshttp://www.flickr.com/photos/84617037@N00/60431147/
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Improve workflow
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http://www.flickr.com/photos/joshbousel/4676037839/
BeerKan as an Agile implementation
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Ask for help!
http://www.smartsheet.com/files/haymaker/Help.Support.Advice.Guidance.Assistance.jpg
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What really works for Avleen
● Communicate
● Validate
● Designate
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What really works for Avleen
● Communicate
● Validate
● Designate
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What really works for Avleen
● Communicate
● Validate
● Designate
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http://blog.peopleperhour.com/wp-content/uploads/2013/06/ReduceStress_at_work.jpg
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Watch for signs of stress
A good manager should
http://www.flickr.com/photos/bdenker/33237141
Run interference
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Influence culture
http://www.flickr.com/photos/plutor/3169836251/
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The making of this talk
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Quantify your own interruptions
http://www.flickr.com/photos/magnetbox/3261773180/
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Where do I begin?
http://2.bp.blogspot.com/-XguhVMDDtZ8/TrgFtH8Pi6I/AAAAAAAAAx8/dFOheYXk5JE/
1) Biggest impact 2) Social media diet 3) Involve management
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Questions?
@avleen @unpixie
http://xkcd.com/705/