The Integration Centre Ian Whiteside. the Integration Centre Agenda Who we are Current situation ...

the Integration Centre


Ian Whiteside


AgendaAgenda

Who we areWho we are Current situationCurrent situation

Year 2001Year 2001 What we doWhat we do What makes it workWhat makes it work The ChallengesThe Challenges

WorkloadWorkload


Who we areWho we are

Dept with 6 years history in CC began with BT Portfolio Management

29 personnel x-chargeable service Central in CC


Who we areWho we areRange of personnel

Hardware Product Managers Software Engineers Test Engineers Engineering Managers Consultants On site, Office based

Range of skills Zen Works, SMS, Citrix, EDM W98, NT, W2000, XP Networking Cloning


Who we are – Functional OrganisationWho we are – Functional Organisation

Hardware

ProductManagers

TestEngineers

BusinessDevelopment

Snr ProductManagers

Software

SoftwareEngineersDevelopersConsultants


Current SituationCurrent Situation

Relocating to HatfieldRelocating to Hatfield Supply Chain to Client ServicesSupply Chain to Client Services Increasing Workload / PressureIncreasing Workload / Pressure Critical for BT’s Project Critical for BT’s Project

HexagonHexagon

Existing Contractual Relationships to fulfilExisting Contractual Relationships to fulfil

Increasing interest in IC Services Increasing interest in IC Services


IC – Top CustomersIC – Top Customers

Customer %

BT Portfolio 41.1%Computacenter IT 11.0%Novient 10.1%LTSB 7.8%William M Mercer 5.5%Cable & Wireless (IBM) 4.9%Chase De Vere 4.1%Bristol & West 2.5%BT Cellnet 2.0%Scottish Equitable 1.7%PriceWaterhouse Cooper 1.7%Post Office 1.4%PASCO 1.2%ANTS 0.9%


IC – 2001 hi-lights … ‘the good’IC – 2001 hi-lights … ‘the good’

Supporting BT’s Desktop Portfolio 50% increase in workload Help Maintained Account’s profitability A differentiator during Hexagon Bid

Formed Thin Client Services Focus area for Vendor and CC Citrix Award

Broke even £2M x-charges raised, -£20k EBIT

IS W2000 / XP build Moving into supporting CC Portfolio

Relationships with Vendors Contribution to marketing funds


IC – 2001 hi-lights … ‘not so good’IC – 2001 hi-lights … ‘not so good’

Focused entirely on P&L / Utilisation Little progress on development X-charging pre-sales

Little Support from Exec Difficulty engaging

Best Practices Service Portfolio Management

Duplication in Sectors Low Company Utilisation

Services not packaged, marketed Valued ? Understood ?


What we doWhat we do

Product based services Not selling people

Evaluation Preparation Support


IC … expertise in … IC … expertise in …

• Mobile Business SolutionsMobile Business Solutions• Thin Client ServicesThin Client Services• Desktop software engineeringDesktop software engineering• Product Management ServicesProduct Management Services

• DesktopDesktop• PeripheralsPeripherals

Client Access DevicesClient Access DevicesEvaluation, preparation and Support ServicesEvaluation, preparation and Support Services


Product LifecycleProduct LifecycleConsultancy, advisory

Recommendation

Imaging

Testing

Change Control

Technical Bulletins

Product Withdrawal


What we do – ServicesWhat we do – Services Product Advisory Service

Technical Forums, technology roadmaps

Recommendation Reports

Pre-selection Testing, benchmarking “how to save 15-20% of capital spend by picking products smarter”

Software Image development Robust Construction Application Packaging Compatibility Testing, Network/Infrastructure Testing Future - proofed !


Expertise – Product Knowledge

VALUE ADD What PC ?

Known technical support issues


Expertise – Product Knowledge

VALUE ADD


Expertise - Technology ReviewsExpertise - Technology Reviews

Product ReviewsProduct Reviews• Vendor PositioningVendor Positioning• Technology UpdatesTechnology Updates• Intel DirectionsIntel Directions

Intel Desktop Chipset RoadmapIntel Desktop Chipset RoadmapIntel Desktop Chipset Roadmap

Performance 1>$2.0KPerformance 1>$2.0K

Mainstream 3$1.5-2.0KMainstream 3$1.5-2.0K



Value 3Value 3$850$850--$999$999

Value 2Value 2$700$700--$850$850

Value 1Value 1<$700<$700

Intel 850Intel 850Intel 850Intel 850Intel 850Intel 850

Intel® 815/EIntel® 815/E

Intel 815/EIntel 815/E





Intel® 820/EIntel® 820/E

Intel 820/EIntel 820/E Intel 820/EIntel 820/E

AlmadorAlmador

BrookdaleBrookdale

Intel 810EIntel 810E

Intel 810EIntel 810EIntel 815/EIntel 815/E Intel 815/EIntel 815/E

TehamaTehama--EEIntel® 850Intel® 850



Intel® Intel® 810E/E2810E/E2


Intel 850Intel 850Intel 850Intel 850


BrookdaleBrookdale

AlmadorAlmador

Intel® 810Intel® 810

Intel® Intel® 810E810E

Intel® 440 Intel® 440 BXBX

Intel 810E/E2Intel 810E/E2

Intel 810E/E2Intel 810E/E2 Intel 810E/E2Intel 810E/E2






Q4’00Q4’00 Q1’01Q1’01 Q2’01Q2’01 Q3’01Q3’01Q4’00Q4’00 Q1’01Q1’01 Q2’01Q2’01 Q3’01Q3’01

PC Vendor Desktop PositioningPC Vendor Desktop PositioningPC Vendor Desktop Positioning

Compaq

Q4’00 Q1’01 Q2’01 Q3’01Q4’00 Q1’01 Q2’01 Q3’01

Scenic x Family PIII

IBM

Vectra VL400 PIII 733 – 866MHzIntel 815 basedHP

Fujitsu / Siemens

DeskPro EN PIII 733 - 933MHzIntel 815e based

Netvista A40 PIII 800 - 933MHzIntel 815e based

Scenic D Series PIII 800 – 933MHzIntel 815e based


What we do – ServicesWhat we do – Services

Change Management Control

Generic Fault Management

Manufacturing Site Audits

Catalogue Management

Technical Bulletins, Patches, Fixes

Engineering Tools


How we help

TOOLS

MooMIN

data transfer

automated


How we help

TOOLS

Build Support

upgrades


How we help

TOOLS

Build Support

repairs


How we help

TOOLS

SeCCure Key

personalised unlock

encryption


What we do – IC “better practices”What we do – IC “better practices”

Hardware Product Management

OEM Software Image development

Hardware Product Change Management Control

Software Application Management

Software Application Operational Acceptance Test

Client Desktop Migration Management

Software Image Deployment Management

Engineering Tools for Managed Services

Hardware Product Test Suite

Support Partition


What makes it workWhat makes it work

Experience

Inter-action of personnel

Iterative production process

Accountability throughout product lifecycle



A blend of skill sets …

Hardware ProductManagement

SoftwareEngineering

Test TeamBusiness

Development

Engineering &Support

Inventory /Vendor

Management

Commercial /Contractual



A blend of skill sets …

Hardware ProductManagement

SoftwareEngineering

Test TeamBusiness

Development

Engineering &Support

Inventory /Vendor

Management

Commercial /Contractual

interfacing outside of the IC too


DuplicationDuplicationIntegration

Centre

Tech

Group

Professional

Services

Account

Mgmt

Software Build Design

Hardware Product Evaluation

Hardware Product Management

Software Application Management

Hardware Commercial Information Hardware Warranty/Support Terms

Vendor Management

Change Management Control

Portfolio Management


The ICThe IC

Duplication with other areas ?

Yes, some individuals

No, not collectively


A UniqueA Unique

Portfolio Management

Guaranteed Supply

- no matter what !


ChallengesChallenges

• Integration into Client ServicesIntegration into Client Services• ConsultancyConsultancy

• Serving the CustomerServing the Customer• Protecting the ValueProtecting the Value• Developing the ValueDeveloping the Value

• Increasing WorkloadIncreasing Workload


BT Desktop Contract - todayBT Desktop Contract - today

• Migrate to W2000Migrate to W2000• No Project ManagementNo Project Management• Stock out situation at busiest timeStock out situation at busiest time

• Ongoing Portfolio ManagementOngoing Portfolio Management• Dell Politics rife !Dell Politics rife !10-11 people10-11 people


BT Project HexagonBT Project Hexagon

• Full Product RecommendationFull Product Recommendation• Publications to BT IntranetPublications to BT Intranet• Project Builds (in addition to Portfolio)Project Builds (in addition to Portfolio)• EDM / Radia ManagementEDM / Radia Management• Databook for EngineersDatabook for Engineers• Classed as Classed as

““Portfolio Management Stage 2”Portfolio Management Stage 2”

6-8 additional people – would become 60% of IC business6-8 additional people – would become 60% of IC business


BT Retail – ‘subscription computing’BT Retail – ‘subscription computing’

• External BT BusinessExternal BT Business• Workstations and Servers to SME’sWorkstations and Servers to SME’s• Mirror of Internal Portfolio ManagementMirror of Internal Portfolio Management

• Product selectionProduct selection• Build ManagementBuild Management• Change ControlChange Control• Servers new to this conceptServers new to this concept

3-4 additional IC people + service design, project management, engineering3-4 additional IC people + service design, project management, engineering


ConsigniaConsignia

• 2 years working with the Account2 years working with the Account• 45,000 W2000 migration45,000 W2000 migration• Portfolio ManagementPortfolio Management

• Build ManagementBuild Management• Product roadmappingProduct roadmapping• CMCCMC• Eng Toolsets Eng Toolsets

2-3 people2-3 people


Others – 75% likelyOthers – 75% likely

• VodaphoneVodaphone• PDA – Laptop ManagementPDA – Laptop Management

• DirectLineDirectLine• Build management, product evaluationBuild management, product evaluation

• Scottish PowerScottish Power• Build ManagementBuild Management

• BT RetailBT Retail• 90,000 OS migration90,000 OS migration



Product Based ServicesProduct Based Services

The Integration Centre Ian Whiteside. the Integration Centre Agenda Who we are Current situation ...

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