The Importance of Diversity & Cross-Cultural Training · 2018-07-25 · The Importance of Diversity...
Transcript of The Importance of Diversity & Cross-Cultural Training · 2018-07-25 · The Importance of Diversity...
The Importance of Diversity & Cross-Cultural
TrainingMarina Offner
Associate Director
Brandeis University, MA
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Karime Naime
Associate Director
The George Washington University, D.C.
Khala Granville
Associate Director
Indiana University Bloomington, IN
Why It MattersAudience Participation
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• Internal customer service vs. external customer service
• Goal to have a high functioning team
• Walk the talk
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Why It Matters to Us
● Lack of diversity in office
○ Does your team reflect the community that you
serve?
● Fear of retribution
● Training leadership on cultural competency
can put you in an awkward positon
Why Does It Make Us Feel Uncomfortable?
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• Bias: prejudice in favor of or against one thing, person, or group compared with another, usually in a way considered to be unfair
• Stereotypes: a widely held, but fixed and oversimplified image or idea of a particular type of person or thing
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Making Sense Of It All
Bias vs. Stereotypes:
• “bias is a personal preference, like or dislike, especially when the tendency interferes with the ability to be impartial, unprejudiced, or objective. On the other hand, a stereotype is a preconceived idea that attributes certain characteristics (in general) to all the members of class or set.
– (https://www.diffen.com/difference/Bias_vs_Stereotype)
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Making Sense Of It All
• Power: the capacity or ability to direct or influence the behavior of others or the course of events
• Personal Values: the things that you believe are important in the way you live and work
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Making Sense Of It All
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Making Sense Of It All
• Cultural vs. Religious
• Work space
• Hiring
• Customer Service
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Implications
Types of Training
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● Recruitment
○ Data
○ Cultural Competency
■ Information Sessions
■ High School Visits
■ Community Based Organizations
■ Communications
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Types of Training
● Application Review
○ Bias Training
○ Bias Check
○ High School Context Review
○ Best Practices
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Types of Training
● Yield
○ Marketing and messaging to diverse
populations
○ On-campus programing
■ How do you host an inclusive event?
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Types of Training
● Faculty & Research
○ Including faculty of color
■ Socials
■ Selection
○ Campus wide diversity trainer
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Types of Training
● Starts with us, but is not all on us
○ Leadership buy-in is a must
● Update On-boarding Process
● Promote Ongoing dialogue
○ Discuss impact of article/relevant topic at staff
meeting
○ Involve your students
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Tips for Promoting Inclusive Office Culture
● Encourage difficult conversations
○ Set community guidelines
● Assess approach to project management
○ Who needs to be at the table?
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Tips for Promoting Inclusive Office Culture
• Khala Granville– [email protected]
• Karime Naime– [email protected]
• Marina Offner– [email protected]
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Stay Connected!