The HST Model for Change Brown... · 2019. 12. 18. · The HST Model for Change Robert Brown, PhD...
Transcript of The HST Model for Change Brown... · 2019. 12. 18. · The HST Model for Change Robert Brown, PhD...
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The HST Model for Change
Robert Brown, PhDAuthor of The People Side of Lean Thinking
and The HST Model for Change
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Change management is the collision of thoughtful
planning and unintended consequences.
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Popular Change Models
Everett Rogers:–Knowledge
–Persuasion
–Decision
– Implementation
–Confirmation
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Popular Change ModelsJohn Kotter
1. Urgency
2. Guiding coalition
3. Vision
4. Volunteer army
5. Remove barriers
6. Short term wins
7. Sustain acceleration
8. Institute change
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Popular Change Models
ADKAR
–Awareness
–Desire
–Knowledge
–Ability
–Reinforcement
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Most Cited Issues
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• People don’t like change
• Poor leadership
• Lack of buy-in
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What to do?
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People don’t like change
Forgetaboutit
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Emotions of Change
• Sense of loss
• Anger
• Frustration
• Helplessness
• Anxiety
• FearCopyright 2013 Collective Wisdom, Inc. 9
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You Gotta Be Kidding!
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Emotions of Change
• Inclusion
• Comfort
• Excitement
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What to do?
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Poor leadership
Enable leaders to effectively lead change
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What to do?
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Lack of buy-in
Ensure employee buy-in
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A Fulcrum
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A thing that plays a central or essential role in an activity, event or situation
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The Fulcrum
NEED
Verb Require (something) because it is essential or very important
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Noun Circumstances in which something is necessary or that require some course of action; necessity
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The Difference
We need to go to the store and buy a loaf of bread.
Breakfast was two hours ago and I’m starving.
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Need = Gap
Between where you are now and a related place
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HST Two Essentials
1. The Change must make logical and emotional sense from beginning to end to everyone involved.
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Wendy’s Story
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HST Two Essentials
2. The change must be guided though teams and leaders.
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Teams
• Mutual goal
• In it together
• Peer accountability
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Leaders
• Make logical and emotional sense of the change
• Lead teams
• Ensure sustainability
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How Do We Do The Two Essentials?
Harness the Speed of Thought
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Harnessing the Speed of Thought®
1. Identify the Issue
2. Define the Goal
3. List Hurdles
4. List Possible Solutions
5. Choose Best Solution
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HST
P. Sol.
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Goal
Hurdles
Issue
Sol.
How to spend more quality time together (Gap is amount of time)
Longer time together that pleases everyone
1 week, $700, pool, good food
S.F., P.S., S.D., Day trips, Cruise
Cruise to Ensenada
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The Goal
Every change in every part of the organization must make
logical and emotional sense to every employee.
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Making Logical and Emotional Sense
1. Identify the Issue (GAP)
2. Define the Goal
3. List Hurdles
4. List Possible Solutions
5. Choose Best Solution
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Balanced Lean Thinking
7 Production Wastes
1. Transportation
2. Inventory
3. Movement
4. Waiting
5. Over-production
6. Over-processing
7. Defects
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7 People Assets
1. Teams
2. Leaders
3. Communication
4. Problem solving
5. Engagement
6. Rewards
7. Knowledge
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Additional Support
Communication
Feedback
Stories
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Additional Support
Emotional Engagement
Melding organization and personal missions
Sincere appreciation
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Additional Support
Reward
For effort
Team based
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Additional Support
Knowledge
Of successes and failures
Problem/Solution
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Changing Change Management
1. Identify the Issue (GAP)
2. Define the Goal
3. List Hurdles
4. List Possible Solutions
5. Choose Best Solution
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If the change doesn’t clearly make better logical and emotional sense, maybe the change should not be made.
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Questions?
Comments?
Concerns?
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Thank You
Robert Brown, PhDAuthor of The People Side of Lean Thinking
and The HST Model for Change
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Reference:
amazon.com pre-order only
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